02:09:197:I:20-21:PMC Dated 10.06.2020 CORRIGENDUM Following amendments hereby made in already published tender document no. 02:09:197:I:20-21:PMC dated 24.04.2020 for “Hiring of Project Management Consultancy Services for Implementation of Integrated ERP System for PFC, Regional offices & its subsidiaries”. S.N. Description Read as Amended to read as 1 Last Date of Sale of RFP (from https://www.mstcecommerce.c om/eprochome/pfcl/) 23.05.2020 up to 10:30 hrs 24.06.2020 up to 10:30 hrs 2 Last Date & Time for receipt of Bid (https://www.mstcecommerce. com/eprochome/pfcl/ ) 30.05.2020 up to 1100 hrs 25.06.2020 up to 1100 hrs 3 Date & Time of Opening of Techno Commercial Bids through e-procurement portal. 30.05.2020 1130 hrs 25.06.2020 1130 hrs 4 Invitation to Bid, Clause No.4, Page no 2 Bidders / tenderers will have to make offline payment of Rs.2,360/- through PFC E-payment system only - http://www.pfcapps.com/PaymentGatew ay/Default.aspx on a/c of cost of tender document to be procured from e-tender portal. Bidders / tenderers will have to make online payment of Rs.2,360/- through PFC E-payment system only - http://www.pfcapps.com/PaymentGateway/Def ault.aspx on a/c of cost of tender document to be procured from e-tender portal. 5 Appendix-V, Pre Contract Integrity Pact, Clause 5.2 The Earnest Money/ Security Deposit shall be valid up to a period of five-years or the complete conclusion of the contractual obligations to the complete satisfaction of both the BIDDER and the BUYER, including warranty period, whichever is later. The Earnesy Money/ Security Deposit shall be valid for a period of six calendar months from the date of bid opening which shall be extended from time to time as desired by Purchaser. The successful Bidder shall keep his bid guarantee valid till one month beyond the submission of Contract Performance Guarantee which will be valid till three months beyond the complete conclusion of the contractual obligations to the complete satisfaction of both the BIDDER and the BUYER, including warranty period, whichever is later. 6 More clarified Annexure-III (DTS) is enclosed for better clarity of participating bidders For and on behalf of PFC Sd/- (R.K. Bhardwaj) ,Executive Director (Admin)
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02:09:197:I:20-21:PMC Dated 10.06.2020
CORRIGENDUM Following amendments hereby made in already published tender document no. 02:09:197:I:20-21:PMC dated 24.04.2020 for “Hiring of
Project Management Consultancy Services for Implementation of Integrated ERP System for PFC, Regional offices & its subsidiaries”.
S.N. Description Read as Amended to read as
1 Last Date of Sale of RFP (from https://www.mstcecommerce.com/eprochome/pfcl/)
23.05.2020 up to 10:30 hrs 24.06.2020 up to 10:30 hrs
2 Last Date & Time for receipt of
Bid
(https://www.mstcecommerce.
com/eprochome/pfcl/ )
30.05.2020 up to 1100 hrs 25.06.2020 up to 1100 hrs
3 Date & Time of Opening of
Techno Commercial Bids
through e-procurement portal.
30.05.2020 1130 hrs 25.06.2020 1130 hrs
4 Invitation to Bid, Clause No.4,
Page no 2
Bidders / tenderers will have to make
offline payment of Rs.2,360/- through
PFC E-payment system only -
http://www.pfcapps.com/PaymentGatew
ay/Default.aspx on a/c of cost of tender
document to be procured from e-tender
portal.
Bidders / tenderers will have to make online
payment of Rs.2,360/- through PFC E-payment
system only -
http://www.pfcapps.com/PaymentGateway/Def
ault.aspx on a/c of cost of tender document to
be procured from e-tender portal.
5 Appendix-V, Pre Contract
Integrity Pact, Clause 5.2
The Earnest Money/ Security Deposit
shall be valid up to a period of five-years
or the complete conclusion of the
contractual obligations to the complete
satisfaction of both the BIDDER and the
BUYER, including warranty period,
whichever is later.
The Earnesy Money/ Security Deposit shall be
valid for a period of six calendar months from
the date of bid opening which shall be extended
from time to time as desired by Purchaser. The
successful Bidder shall keep his bid guarantee
valid till one month beyond the submission of
Contract Performance Guarantee which will be
valid till three months beyond the complete
conclusion of the contractual obligations to the
complete satisfaction of both the BIDDER and
the BUYER, including warranty period,
whichever is later.
6 More clarified Annexure-III (DTS) is enclosed for better clarity of participating bidders
V. Project Management of Third Party Audit & Project Risk Management
a Project Management of Third-Party Audit The PMC will have to carry out the project management of audits carried-out by ‘Third Party Auditor’ (TPA) for the above (I-IV) projects. PMC should ensure that Business controls are reviewed in detail and any discrepancy is documented and mitigated in defined timelines.
Parallel activity across above IT projects.
b. Project Risk Management The PMC shall carry out initial risk assessment in the above (I – Va) projects and submit a report on Risks, analysis, mitigation recommendations for various stakeholders. The member of the PMC team shall be addressing the risks and associated mitigation recommendations to the IT Unit. Educating the stakeholders on various risk parameters and sensitising them for mitigation efforts. The risk manager shall be making an internal audit report on the risk parameters on a periodical basis and the same needs to be submitted to PFC’s project manager. Presentation on identified risks, mitigation recommendations and review reports must be presented to various internal committees.
Parallel activity across above IT projects.
7.3 ROLES AND RESPONSIBILITIES OF PMC
Preliminary Planning
7.3.1 The PMC shall study IT Roadmap and RFPs already prepared by the external consultant and prepare a Master
Project Plan (following latest standards) describing the methods, human & material resources that the PMC
proposes to employ in the design, management, coordination, and execution of all its responsibilities as well
as the estimated duration and completion date for each major activity.
7.3.2 The Master Project Plan should also state the PMC’s assessment of the major responsibilities of the Purchaser
and any other involved third parties in System supply and installation, as well as the PMC’s proposed means
for coordinating activities by each of the involved parties to avoid delays or interference.
7.3.3 Prepare a PERT Chart and follow the critical path to reduce slack in each activity and ensure completion in
time.
7.3.4 The PMC shall submit onsite resource mobilization plan within 14 calendar days of issue of purchase order.
Such mobilization plan should have supportive detailed CVs of individuals for PFC approval within 10 calendar
days. The approved individuals are to be mobilized within 14 calendar days, thereafter. No individual can be
changed throughout the tenure of the project. Any change has to be approved by PFC in advance with
minimum overlap period.
7.3.5 Provide help in obtaining necessary approvals of changes before implementation of each of the project.
Pre-Award Stage Activities in ALL projects
Assisting PFC in selection of (i) System Integrator for SAP-ERP implementation, (ii) Cloud Service Provider
(CSP/MSP) for Setting the Disaster Recovery Site on Cloud, (iii) System Integrator for IT Network & Security
refresh, (iv) System Integrator for Compute & Storage refresh, (v) Third Party Auditor for entire IT
transformation etc.
7.3.6 Assisting PFC during tendering processes of ALL the projects, finalizing the RFPs, handling pre-bid queries if
any, furnishing clarifications, releasing Corrigendum if required.
7.3.7 Assisting PFC in Technical Evaluation of bids received, Prepare demo/structured walkthrough (SWT) scripts,
Organize demo and their evaluation, Evaluation of RFP responses.
7.3.8 Prepare technical evaluation report for all stacks and Implementation Service Providers based on evaluation
results of the bids submitted by the bidders
7.3.9 Presentation on technical evaluation to PFC on the shortlisted System Integrators, TPA, or any other service
provider on-boarded for the successful IT transformation project at PFC.
7.3.10 Preparation of Award documents such as integrity pact, NDA (Non-Disclosure Agreement), End user licenses
agreements, Contract agreements etc. to be signed with the successful bidders.
Program Management of Implementation
7.3.11 Review of Detailed Project Reports /Solution Documents / Implementation plans submitted by the different
System Integrators / Service Providers (SI) and ensure that they are aligned with the Master Project Plan with
mutual agreement of PFC, PMC and respective Implementation Service Provider (SI).
7.3.12 The PMC must review the progress of the ERP implementation with PFC team periodically and must provide
status updates to PFC management in the form of a report and highlight any deviations with recommended
actions.
7.3.13 Lead a full life-cycle ERP implementation (requirement gathering to roll-out) for the organization. Interact
closely with senior management to understand the organization’s needs and to ensure acceptance of the
system across the board.
7.3.14 Assistance in transitioning to the new setup, including finalizing historical data and open transactions &
balances has to be transferred to the new system, standardization of data masters etc.
7.3.15 Suggest and implement process improvements for PFC by introducing ERP automation software. Create well-
deliberated design specifications for the customization of ERP modules based on the needs of PFC.
7.3.16 To review the test plans and ensure the adequacy of Integration testing, Unit testing and User Acceptance
Testing (UAT) process conducted by SI leading to signoffs.
7.3.17 Assess to ensure whether the conversion process adopted for transferring data to the ERP system is adequate,
documented and signed off by PFC management and ensure implementation of all features and fundamentals
for integrated transactions and processing.
7.3.18 Assess whether enough processes and controls exist for data verification during the data upload process.
7.3.19 Supervising the execution of all the Projects carried out by the SIs and Escalation of slippage in
implementation timelines; mitigate/ resolution for issues leading to delay in implementation project; and
regularization of reasonable slippages.
7.3.20 PMC shall Monitor and ensure the compliance of the product/service delivery by the SI with intended quantity
& quality within defined timelines. PMC shall also ensure that various statutory & regulatory compliance are
met by SI.
7.3.21 Review the progress of implementations and provide status updates to various committees within the
defined interval in a predefined form of a reports/presentations and highlight any deviations with
recommended actions/ mitigations for successful project implementation.
7.3.22 Coordinate for Technical Users Training & End Users Trainings as intended by PFC.
ERP Business Blueprint/System Design document Review
7.3.23 The Business Blueprint/system design document to be vetted by the PMC. It would be PMC’s obligation to
optimize process timings to best global practices.
7.3.24 The PMC needs to ensure implementation of uniform and standardized IT enabled business processes at all
PFC locations based on the Global template.
7.3.25 Analyze in finding the functional gaps on the ERP with the help of Implementation partner and assist PFC in
addressing the issues pertaining to functional gaps.
7.3.26 The PMC shall monitor the review of ERP Configurations/Setup done by TPA
Pre-Go Live/ Final Rollout Readiness Review
7.3.27 Review the adequacy of the pre-Go-Live readiness & required documentations drafted by the System
Integrators (SI).
7.3.28 PMC shall also manage the activities of SI as part of Go-live, stabilization and change management.
7.3.29 Identifying & Assistance in implementation of issues after Final Rollout.
7.3.30 Preparation of Quality Assurance Plan and Quality Monitoring.
7.3.31 Assistance in Vendor Performance Evaluation during Implementation / Production / Rollout / etc.
Change Management
7.3.32 Identify and document the changes required in the existing processes in terms of systems, procedures,
formats, rules, policies, training needs, delegation of power and other soft issues etc. for faster and better
implementing the ERP package / complimentary applications decided by PFC.
7.3.33 Educate management and employees at all levels of the proposed changes and their benefits to the
organization.
7.3.34 Interacting, PFC officials across PFC Units (through well trained and experienced professionals) to map change
management requirement in phases, recommend methodology and implement successfully to the
satisfaction of PFC.
7.3.35 Devising Change Management Strategy and execute requisite interventions for driving the change. Coach and
train PFC team across various levels. Ensure with the change management efforts for engagement and active
participation of stakeholders, effective communication and training plans.
Assistance in commissioning of IT Infrastructure and DR setup
7.3.36 Assistance in procurement of hardware, software, network, security etc. Vetting the hardware sizing for the
proposed ERP implementation.
7.3.37 Help the infrastructure team to create a disaster recovery site and a high availability environment using the
available technology like virtualization, cluster farms, network accelerators, etc. to ensure business
continuity.
7.3.38 Help the implementation of information security controls and assessments of security risks for the IT services
in PFC. Help resolve critical application level security issues in time for the application level security of all web
applications.
7.3.39 Plan for a backup and recovery to create an automated backup of the ERP server. Formulate a recovery
strategy for a minimum turnaround time in case of disaster.
Third Party Audit and Risk Management for ALL Projects
7.3.40 PMS shall supervise the audit process carried out by the appointed TPA. PMC shall review the audit plan &
the timelines submitted by the TPA and ensure that the objectives are met. PMC shall be managing the TPA
audit of all the modules / projects till the UATs of each is successfully completed.
7.3.41 PMC shall define & implement project risk management framework for all the projects. PMC shall analyze
foreseen Risks in ERP implementation and suggest/ recommend plans to mitigate / manage the risks.
7.4 DELIVERABLES
7.4.1 PMC shall submit an Inception Report defining the Project approach, Master Project plan, Indicative Timelines
and Manpower resources to be deployed etc.
7.4.2 PMC shall submit Risk assessment and recommended mitigation plan,
7.4.3 PMC shall record Minutes of the meetings held with various System Integrators during the project
implementations. PMS shall submit periodical progress/review report, give presentations to Management
and any such documents pertaining to completion and continuity of the entire IT transformation.
7.4.4 Technical Evaluation Reports for Selection of (i) System Integrator for SAP-ERP implementation, (ii) Cloud
Service Provider (CSP/MSP) for Setting the Disaster Recovery Site on Cloud, (iii) System Integrator for IT
Network & Security refresh, (iv) System Integrator for Compute & Storage refresh, (v) Third Party Auditor for
entire IT transformation etc.
7.4.5 Change Management Report depicting changes required in processes/formats/procedures/training, ERP
implementation plan for implementing ERP modules/complimentary applications.
7.4.6 User Acceptance Testing Report & Pending Issues, clearly depicting pending issues to be resolved.
7.4.7 Final Report on issues & resolution after final Rollout, identifying pending issues to be taken-up further.
7.4.8 Vendors’ Performance Evaluation Reports at different Stages, identifying any gap between desired and actual
performance of Vendors.
7.4.9 Complete transfer of all working papers, detailing, presentations, write-ups etc. to the owner i.e. PFC at
various stages before end of the complete project.
8.0 RESOURCE DEPLOYMENT
The Project Management Consultant firm should ensure a minimum team size consisting of resources as prescribed below. However, the PMC should evaluate and deploy actual need of additional personnel required to be deployed during the assignment for successful completion.
Team leads will report to project manager along with risk management resource where in team members will report to respective team leads. Team Leads are the SPOC for the respective stack monitoring activities. Further, overall PMC assignment should be owned & monitored by a senior executive over & above of project manager whom shall be named in the bid document clearly stating the name, designation, experience and contact details.
Member Member Member Member Member
Project Manager
Team Lead for ERP Implementation
Project Management Project Risk
Assessment and Management
Resource
Team Lead for DC & DR
Implementation Project
Management
ERP PMC Team Member
ERP PMC Team Member
ERP PMC Team Member
DC/DR PMC Team Member
DC/DR PMC Team Member
Member
Onsite Project
Coordinator
S. No. Resource Number of Resources
I. Project Manager (Part of Steering Committee) 1
Full-time Onsite PMC Resources
II. For Single stack SAP-ERP Implementation
a) Team Lead 1
b) Team Members 3
III. For IT Infrastructure Refresh & Disaster Recovery Setup
a) Team Lead 1
b) Team Members 2
IV. Project Risk Assessment & Management Resource 1
V. Onsite Project Coordinator (For arranging meetings, MoM documentation, PMC related reporting, Coordination with various stack-holders for timely task completion
1
VI. Back-Office Support (as per requirement) -
Total Min. Resources deployed 10 Nos.
Note: The above are the minimum number of resources to be deployed & PMC shall time to time deploy additional resources (without additional costs to PFC) as per project requirements & timelines.
Back office Support: The PMC shall ensure required back office support to onsite deployed resources whenever required for the successful completion of the IT transformation projects at PFC. Further, PMC should be able to demonstrate the capability of resources at their Center of Excellence/ Back Office Support arrangements in the presentation to the PFC committee. PMC is required to exhibit strong ERP functional/ technical expertise to ensure successful completion of intended ERP implementation and guide the appointed SI whenever required. The PMC is required to provide suitable guidance to resolutions with the support of their CoE/ Back Office, when SI is clogged during execution of the Project Management Activities.
9.0 PRICE SCHEDULE
Sl. No Project name Price (INR)
I. Project Management for Implementation of single stack SAP-ERP and audit by TPA
II. Project Management for Setting up of Disaster Recovery (DR) Site on Cloud and audit by TPA
III. Project Management for IT Infrastructure Refresh (Network & Security) and audit by TPA
IV. Project Management for IT Infrastructure Refresh (Compute & Storage) and audit by TPA
Note: The bidder shall quote separately for above four projects (Sl. no I - IV). However, each of the above projects shall include activities of Third Party Audit & Risk Management as detailed in Para 7.2 Va and Vb.
10.0 PAYMENT TERMS
The payment to the PMC under the Contract will be made by the Owner in line with the relevant provisions of GCC
and as per the guidelines and conditions specified hereunder. All payments made during the Contract will be on
account progressive payments only. The payments would be released as per the following terms after achieving
the milestones indicated therein: -
S. No Milestones
Percentage of Payment as per Price
Schedule due on completion of the
milestone
1 Project Management of Implementation of single stack SAP-ERP
90%
(i) Submission of detailed Project plan after consultation with PFC team and SI.
10%
(ii) Assisting PFC in a) Technical Evaluation of Bids, b) Selection of SI, c) Preparation of required documents (LOA, NDA etc.) & d) Appointment of SI
5%
(iii) Business Blueprint submitted by SI and subsequently vetted by OEM
5%
(iv) Completion of Data Migration & completion of data migration audit by TPA.
10%
(v) Implementation of standard Business Modules and Successful UAT Completion and signoff; System Audit, Go-Live & Operations stabilization.
40%
(vi) Implementation of Custom modules. 15%
(vii) OEM Audit, User Training, Documentation, Submission of Audit Reports by OEM & TPA
5%
2 Project Management of Implementation of Disaster Recovery Setup on Cloud
90%
(i) Submission of detailed Project plan after consultation with PFC team and SI.
10%
S. No Milestones
Percentage of Payment as per Price
Schedule due on completion of the
milestone
(ii) Technical Evaluation of Bids, Selection of SI, preparation of required documents (LOA, NDA etc.) & appointment of SI
5%
(iii) Successful Configuration of DR site as per project implementation plan
30%
(iv) Successful Migration of Applications from DC to DR site as per project implementation plan
30%
(v) Successful Conducting of mock DR drill 10%
(vi) User Training, Documentation, Audit Report Submission
5%
3 Project Management of Implementation of IT Network & Security Refresh
90%
(i) Submission of detailed Project plan after consultation with PFC team and SI.
10%
(ii) Technical Evaluation of Bids, Selection of SI, preparation of required documents (LOA, NDA etc.) & appointment of SI
5%
(iii) Completion of Delivery of all IT Network & Security items as per BOM
30%
(iv) Commissioning of IT Network & Security items as per scope.
30%
(v) Performance & UAT Completion Signoff 10%
(vi) User Training, Documentation, Audit Report Submission
5%
4 Project Management of Implementation of IT Computing & Storage Refresh
90%
(i) Submission of detailed Project plan after consultation with PFC team and SI.
10%
(ii) Technical Evaluation of Bids, Selection of SI, preparation of required documents (LOA, NDA etc.) & appointment of SI
5%
(iii) Completion of Delivery of all IT Compute & Storage items as per BOM
30%
(iv) Commissioning of IT Compute & Storage items as per scope.
30%
(v) Performance & UAT Completion Signoff 10%
(vi) User Training, Documentation, Audit Report Submission
5%
5 Completion of All Project Management Consultancy work.
10%
Completion of All Project Management Consultancy work of all the above IT transformation projects including Third Party Audits and Project Risk Management
Remaining 10% payment of overall PMC project cost shall be paid on
S. No Milestones
Percentage of Payment as per Price
Schedule due on completion of the
milestone
successful completion of the PMC assignment.
11.0 SPECIAL CONDITIONS OF CONTRACT
11.1 Time Schedule
Time is the essence of this contract and PFC intends that this “Turnkey” assignment for the appointment of Project Management Consultant to manage the entire IT transformation project has to be carried out with highest care to ensure the intended timelines. Since, this being an ambitious project for PFC, it is intended that the PMC should carry out the project management with utmost due diligence, highest quality within a stipulated time period for ensuring complete success of the project.
11.2 Termination
In case of quality compromise in the services of the Project Management Consultant, PFC reserves the right to take suitable action & may also terminate the contract anytime during the engagement, without any further compensation on the grounds of inappropriate response by the PMC. PFC reserves the right to cancel / terminate full or partial scope of work without assigning any reason at any point of time during the PMC contract.
11.3 Liquidated Damages The PMC shall ensure the completion of each activity as per the indicative time frame
failing which LD as penalty will be levied as below:
S. No. Activity / Milestone Delay Penalty (Deduction)*
I. Implementation of SAP-ERP along with Parallel Audit
For Each Week Delay 1 % of (I) of Price Schedule with upper limit of penalty of 10% of (I)
II. Setting up of Disaster Recovery (DR) Site on Cloud along with Parallel Audit
For Each Week Delay 1 % of (II) of Price Schedule with upper limit of Penalty of 5% of (II)
III. IT Network & Security Refresh along with Parallel Audit
For Each Week Delay 1 % of (III) of Price Schedule with upper limit of Penalty of 5% of (III)
IV. IT Computing & Storage Refresh along with Parallel Audit
For Each Week Delay 1 % of (IV) of Price Schedule with upper limit of Penalty of 5% of (IV)
Note: Delay caused due to System Integrator/Service Provider (SI)/ PFC users would not be loaded on to PMC for liquidity damages where PMC has already flagged the same to PFC in advance.
11.4 Single Entity as Project Management Consultant
PFC intends to appoint a single organization to carry out the end-to-end project management consultancy work on a turn-key basis. The bidder is not permitted to form a Consortium or Sub-contracting under this scope of work. PMC shall also be debarred from participating in any of the forthcoming tenders of projects (or related projects) covered in this RFP.
11.5 Change of Deployed Resource
In case any of the deployed resource leave the project due to any reason then the Project Manager must inform PFC regarding the same in advance. Alternate resource of similar or higher qualification & experience must be deployed after an interview process by PFC. Further, the PMC should arrange for proper knowledge transfer (KT) for the newly inducted resource at least for 15-man days.
Organizational i. A Company / Limited Liability Partnership/ Firm, registered in India not less than FIVE (5) years old, as on Bid submission date & engaged in providing IT Consultancy services/ IT Project Management Consultancy.
Copy of Certificate of Incorporation / registration duly attested by authorized bid signatory or any valid legal documentary proof.
ii. Bidder should have valid PAN, GSTN registration.
Copy of PAN & GSTN registration duly attested by authorized bid signatory.
iii. The bidder should have its office in Delhi / NCR region.
Valid proof duly attested by the authorized bid signatory.
Manpower Strength
iv. The bidder should ensure sufficient manpower as back office support to avoid any hindrance from project management work. The same should be demonstrated during the presentation. The Manpower should have mix of skill sets to cover the entire gamut of IT consultancy, in the areas of
Business Strategy/ consultancy
Hardware
Software Implementation
ERP Implementation
IT/Application Security
Documentation
IT Disaster Recovery
A certificate complying with this criterion should be furnished by the “In-charge of HR function”, duly attested by the bid signatory.
Financial v. Bidder must have an average annual turnover of INR 15 crores in the “Similar work” (Rupees Fifteen Crores) for the last THREE (3) financial years ending 31st Mar 2019.
Certificate from Auditors / Company Secretary signed in original and endorsed by the bidder’s representative signing the bid.
vi. Should have Positive Profit After Tax (PAT) in last THREE (3) financial years ending 31-Mar-2019.
Experience vii. Bidder should have completed "Similar work" during last FIVE (5) financial years ending 31-Mar-2019 of Contract value as follows: Three similar works costing not less than ₹ 1.12 Crore each;
(or) Two similar works costing not less than ₹ 1.41 Crore each;
(or) One similar work costing not less than ₹ 2.25 Crore.
Copies of PO and completion certificate. OR Completion certificate from client certified by CA/auditor. OR Any other supporting documents as described in the section “Documentary Evidence of Projects ”.
Client’s Net worth
viii. The Bidder should have completed at least one “Assignment” with Bank/FIs having minimum net worth of ₹100 Crores, in last FIVE (5) financial years ending 31-Mar-2019
Audited Balance Sheet / Certificate from Auditors / of the Client Bank/FIs
AND Copies of PO and completion certificate.
OR Any other supporting documents as described in the section “Documentary Evidence”
AND “Documentary Evidence for Client”.
Obligatory ix. Should not be blacklisted by a Govt. organization/PSU in India.
Undertaking by the bid signatory for the non-blacklisting certificate as per the enclosed Performa in this tender document.
13.0 EVALUATION CRITERIA
Only those bids, which have been determined to be substantially responsive and meet the minimum eligibility criteria as per the Minimum Qualifying Requirements (MQR) and are complete in all respects, will proceed for the further evaluation stages in the tender process. The tender documents submitted should be legible with proper indexing of all pages as well as the supporting documents. Evaluation of bids involve following stages:
13.1 Detailed Technical Evaluation
All qualified bids as above shall be considered for further detailed technical evaluation on a score of 100 points scored based on a weighted point system, assessing each bidder’s ability to satisfy the requirements set forth in
RFP as per the methodology detailed in this section. Evaluation of the Technical Bids shall be based on the following parameters and associated weightages as follows:
S. No. Criteria Max Mark
s
Evaluation criteria
I. Experience in Central (or) State Govt. Organization/ PSUs. Assessment shall be based on the “Documentary Evidence” submitted by the bidder for the above. Bidder should provide project experience in following pairs: a) SAP Review / Consulting/ Implementation services in
SAP-ERP AND b) IT Advisory/ Consulting / Auditing services in IT
II. Experience in: Banking / Financial Institution/Large Corporates: Assessment shall be based on the “Documentary Evidence” submitted by the bidder for the above. Bidder should provide project experience (not necessarily in same contract or for same client) in following pairs: a) SAP Review / Consulting/ Implementation services in
SAP-ERP AND b) IT Advisory/ Consulting / Auditing services in IT
III. The Bidder should have completed at least one
“Assignment” with Banking / Financial Institution Clients
having minimum net worth of ₹100 Crores, in last FIVE
(5) financial years ending 31-Mar-2019. The assessment
of “Assignment” shall be based on the “Documentary
Evidence” submitted by the bidder.
The assessment of Client shall be based on the
“Documentary Evidence for Client” submitted by the
bidder.
15
Net worth >=100 <200 3 Marks per
Assignment
Net worth >=200<300 6 Marks per
Assignment
Net worth >=300<400 9 Marks per
Assignment
Net worth >=400<500 12 Marks per
Assignment
Net worth >=500 15 Marks per
Assignment
S. No. Criteria Max Mark
s
Evaluation criteria
IV. Proposed Team Members profiles: The team should consist of ONE team leader/Project Manager along with other team members having experience in relevant areas. The team members & team leader/Project Manager shall be deployed on Full Time basis onsite and which shall continue till completion of the assignment. Assessment shall be as per the details provided by the bidder in the Bio data of the Team Leader and the Members. The team should consist of members with below skill sets:
(i) Project Management in SAP-ERP Implementation & Risk Management
(ii) IT Infrastructure/ Asset Management, (iii) IT Security Implementation/ Consultancy (iv) Data Centre / Disaster Recovery / Cloud
Services Implementation / Consultancy
CVs (in format as
per Annexure
attached) of
proposed
resources
including team
lead/project
manager needs
to be submitted
duly verified by
the HR /
Authorized Bid
signatory of the
company having
details of
projects
undertaken,
educational
qualification,
certification(s)
etc.)
Qualification & Experience:
(i) Project Manager (Over All Projects): a. Should have a Professional degree such as
MBA/ PGDBM/ BE/ B. Tech/ M. Tech/ MCA/ CA/ICWA.
b. Should have at least ONE of the certifications i.e., Prince2 / PMP certification(s).
c. Minimum Fifteen years of experience in Review/Recommendation/ Consulting/ Project Management/ Advisory services in SAP-ERP & IT Infrastructure of DC/DR.
d. Should have handled at least ONE project for Banking/ Financial services sector during the last three financial years (i.e. FY 2016-17, 2017-18 & 2018-19) and till bid submission date
e. Should have handled at least THREE projects for Review/Recommendation/ Consulting/ Project Management/ Advisory services in SAP-ERP & IT Infrastructure of DC/DR during three financial years (i.e. FY 2016-17, 2017-18 & 2018-19) and till bid submission date, in which minimum ONE project should in the area of SAP-ERP.
7 As Per Criteria
(ii) Team Leader (SAP-ERP Implementation): 5 As Per Criteria
S. No. Criteria Max Mark
s
Evaluation criteria
a. Should have a Professional degree such as MBA/PGDBM/BE/ B. Tech/ M. Tech/ MCA /CA/ICWA.
b. Should have minimum TEN years of experience in Review/ Recommendation/ Consulting/ Project Management/ Advisory services in SAP-ERP Implementations.
c. Should have completed at least one of the relevant SAP certifications.
d. Should have handled at least ONE project for Banking/ Financial services sector during the three financial years (i.e. FY 2016-17, 2017-18 & 2018-19) or till bid submission date.
e. Should have handled at least TWO projects for Review/ Recommendation/ Consulting/ Project Management services in SAP-ERP during last three financial years.
(iii) Team Leader (IT Infrastructure / DR Setup): a. Should have a Professional degree such as
MBA/PGDBM/BE/ B. Tech/ M. Tech/ MCA. b. Should have Minimum TEN years of
experience in Review/Recommendation/ Consulting/ Project Management services in IT Infrastructure/ DC/ DR/ Cloud setup.
c. Should have completed at least one of the certifications among Data Centre /Cloud technology / Network Security.
d. Should have handled at least ONE project for Banking/ Financial services sector during the three financial years (i.e. FY 2016-17, 2017-18 & 2018-19) or till bid submission date.
e. Should have handled at least TWO projects for Review/Recommendation/ Consulting/ Project Management services in IT Infrastructure/ DC/ DR/Cloud setup during last three financial years.
5 As Per Criteria
(iv) Risk Management Resource: a. Should have Minimum Four years of
experience in Risk Management for IT Projects.
b. Should have handled at least ONE project for Banking/ Financial services sector during the three financial years (i.e. FY 2016-17, 2017-18 & 2018-19) and till bid submission date.
3 As Per Criteria
(v) Team Members (For SAP-ERP PMC): having the following experience
a. Should have a Professional degree such as MBA/PGDBM/BE/ B. Tech/ M. Tech/ MCA/ CA/ICWA.
9 As Per Criteria
(3 Marks Each
Resource)
S. No. Criteria Max Mark
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Evaluation criteria
b. Should have completed at least one of the relevant SAP certifications.
c. Minimum THREE years of experience presently ongoing without break, in Review/ Consulting/ Project Management services/ Implementation in SAP-ERP.
(vi) Team Members (For IT Infrastructure / DR PMC): having the following experience
a. Should have a Professional degree such as MBA/PGDBM/BE/ B. Tech/ M. Tech/ MCA.
b. Minimum THREE years of experience presently ongoing without break, in Review/Recommendation/ Consulting/ Project Management/Implementation services in IT Infrastructure/DC /DR/ Cloud Setup.
4 As Per Criteria
(2 Marks Each
Resource)
(vii) One Onsite Project Coordinator: having the following experience
a. Should have Professionals with degrees such as MBA/ PGDBM/ BE/ B. Tech/ M. Tech/ MCA/CA/ICWA.
b. Minimum Two Years of experience presently ongoing without break, in IT project management
2 As Per Criteria
V. Presentation by the bidders. Presentation shall be adjudged on the following parameters:
a) Bid/Proposal Quality b) Team of Resources (including back-office