01 web sphere portal business overview

IBM Software Group

IBM WebSphere Portal

Mike Spradbery

Portal and Collaboration ArchitectCertified Portal AdministratorWebSphere portal overview

[email protected]

© 2008 IBM Corporation 2

Agenda

● What is a Portal? Why Portals?● WebSphere Portal Overview, Features and Components● WebSphere Portal Architecture● Packaging


Today: disparate user experiences


Portal DefinitionA well-known point of access to many different resources, presented in a consistent, integrated and personalized manner.

WebSphere Portal


Key Benefits and Capabilities of Enterprise Portals

User Perspective

Dynamic experienceCollaborationCustomizationPersonalizationEngaging UISingle Sign-onPeople Awareness

Integration “at the glass”

Secure Access, SSORole-based DeploymentScalability & ReliabilityAdministrationNavigationApplication interfacesAggregation

IT Perspective

Other web content

CRM Application

Databases

Content Management

eHR

Web Services

Syndicated Content

Collaboration


Agenda



Build vs Buy

● An Evaluation of Build Versus Buy for Portal Solutions – IDC, Dec 2007WebSphere Portal-based solutions had a 29% lower five-year

TCO on average compared with in-house-developed portals.Labor costs to deploy portals and applications with WebSphere

Portal were 38% lower than with in-house solutions.Every $1.00 spent on WebSphere Portal software yielded on

average $4.80 in IT labour avoidance.Initial deployments of portals developed on WebSphere Portal

were 45% faster to market than in-house-developed counterparts.

Portal applications developed on the WebSphere Portal platform had a 78% faster time to market than those built for in-house portals.


Best Java Enterprise Portal Technology

Readers choice Award INFORMATION INTEGRATION PLATFORMS & PORTALS

Performance Management

Portals and Knowledge Management

Dashboard Framework

2006 CRN Channel Champion Best Development tool

IBM WebSphere Portal

Best Enterprise Portal Platform - WebSphere Portal

WebSphere Portal – market leading Enterprise Portal

Market Leadership ● #1 in Enterprise Portal Software market*● Over 5000 customer Portal installations● Double digit market growth**● Large leads in Customer Self-Service, Partner Self-Service,

Employee Self-Service, and Dashboards *● >2000 SMB customers

Partner Leadership ● Over 1,463 IBM Business Partner solutions in the IBM

WebSphere Portal Business Solutions Catalog ● 30 ISVs have OEM’d WebSphere Portal

Technical leadership ● Largest portals in the world (20 million -1 billion)● Smallest full-feature portals in the world, 20-user pack● Provides the front-end, or user interface, for IBM’s innovative

SOA strategy● Drives portal standards- Leads JSR-286, Chairs WSRP 2.0.,

Co-Chaired JSR-168, Chaired WSRP 1.0.

*Reports, DataQuest, AMR, IDC** IDC, Worldwide Enterprise Portal Software 2006-2010 Forecast Update and 2005 Vendor Shares: When

Less is More. #202688, Kathleen Quirk, July 2006.

http://www.fawcette.com/javapro

http://www.intelligententerprise.com/;jsessionid=5NOLIDJ4IHSDKQSNDLPSKHSCJUNN2JVN

http://www.developer.com/

http://www.dmreview.com/index.cfm


Market Leadership – Gartner’s View

WebSphere Portal ranked as Market Leader in Gartner's 2009 MQ for Enterprise Portals.

Leadership position held for 7 consecutive years.


A Few of the 6,000+ WebSphere Portal Customers


Over 6,000 Customers - expanding use of portals in new ways, and new customers growing

Government• More than 500 government customers• Every G8 nation• Over 40 US Federal Agencies• 50% of US States• 75% of mid-east nations• Largest ever Government Portal• Largest ever Public Education Portal

Banking• 9 out of 10 Top Global Banks• 9 out of 10 Top US Banks• 7 out of 10 Top European Banks• 29 out of 50 Top Global Banks• 8 out of 10 Top AP Banks• Top customer nearing 100 Million users

Healthcare• 4 of 5 Top US Healthcare Insurance Companies• Over 30 Hospitals, clinics & delivery networks

worldwide• More than 12 online healthcare providers >

20,000 users• 2 online healthcare providers with more than

5,000,000 users• 2 major healthcare information system providers

OEM WebSphere Portal

Retail• 8 of 10 Top Global Retailers• 35 of top 100 Global Retailers• 9 of 10 Top US Retailers• 40 of top 100 US Retailers

WebSphere Portal Customers


WebSphere Portal – Functional Architecture


Building a Portal Page

PersonalisedPortlets

Navigation

Theme

Security

Customisation


Portlet PrincipleEach portlet is a separate Web application ● Developed independently● Can be placed anywhere on the page● Dynamic deployment; dynamic configurationPortlets support multiple markups● Phones, Organizers, Voice● Unique views for each device● Business logic can be sharedWeb 2.0● Portlets support Client Side Aggregation to

retrieve and share information without server round-trips

● Portlets can refresh individually● Support for AJAX and DoJo


Web Content Management

● Inline Editing for infrequent users

● User-friendly, simple templates for entering content

● Full text, attribute and taxonomy search

● Simplified process for including personalization rules in content and layout

● Views allow users to find their content easily

● User interface can be customized easily to provide tailored experience

● Link Management and RSS Integration


Portal Document Management

● Provided by IBM Lotus Quickr● User can navigate through a

hierarchy of user-defined folders and documents.

● Add, delete or modify folders ● Easily add documents of any

format from local file system● Share documents with teams● Collaborate on documents and

team places


Theme Customizer

Change the banner: logo, color, typography, border, background

Change the typography: default size, color and style, headline size, color, etc.

Change the navigation: orientation, tab colors, tab text

Change the colors: page color or background, highlight color

Change the buttons: text, color, selected and unselected states

Show and hide footers, gutters, links, breadcrumbs, etc.

Theme Customizer - Easily change the look of a portal page - no HTML, JavaScript or XML coding required!


Portal Search helps raise productivity● Usability

Site map provides Secure “outline” of Portal hierarchy

Search API (SIAPI) published externally for applications

Relevance ranking

● Integrate External Search Engines

● External Search of Portal ContentBetter search results from

Google and other search engines

Photos from Flickr

Web Search Results

Search Results

from PortalSuggested

Links


WebAppIntegrator

• User clicked on “Doorway on Jester” tab and was sent to Doorway web app on server Jester.

• the HTML <script> tag executed and “injected” markup for Portal navigation, Launch menu, and page breadcrumbs into Doorway web app.

• Note that the page tab labeled “Doorway on Jester” is correctly selected as the current page.

• Clicking on any Portal specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL.

Solution for integration of external web applications with Portal Server Allows external web applications to display and make use of Portal navigation artifacts


Create new Portal Sites with New Site Wizard

The New Site Wizard combines several administrative actions into a single portlet:• User enrollment• Virtual Portal creation• Portal content import

Quickly create new Virtual Portals with Portal Sites and customize to suite your needs


Domino Integration● Sametime Contact List ● Who Is Here ● Lotus Web Conferencing● Lotus Document Viewer● Lotus Notes View● Domino Web Access● Inline QuickPlace ● My Lotus QuickPlaces ● Domino Document Manager● People Finder● Domino Application (catalog)


Web 2.0 Support Superior enhanced User Experience

– Improved response times – AJAX, REST, client–side aggregation, C2A – Enhanced flexibility – easy end user customization through drag & drop,

Google gadgets, etc.– Smart markup and dynamic menus through semantic tags

Drive Innovation and Productivity through Social Software– Lotus Connections portlets – Quickr blogs, wikis, and forums

Improve time to value, time to market– Business user situational application development through the Portlet

Pallette, drag & drop page composition, and composite application templates– Business user contribution of WCM content– More assets (REST, ATOM, gadgets) available to choose from.


Customer identification with your website can

increase loyalty

Remember meThe site recognizes me without login…The site recognizes me without login…

…requires user authentication…

Access to sensitive service or operation,...

… before access is provided.


Resource Manager Portlet


Tooling for Portal Development

● Rational Application Developer● An open, comprehensive development environment for building

e-business applications● Portal Tools are fully integrated to support portal and portlet

development● Provides Portal Test Environment


IBM WebSphere Portlet FactorySpeeds SOA Value and Deployment of WebSphere Portal

● Automation for multi-page, complex portlets without coding – speeds development/deployment

● Change simplified for evolving business requirements – increases efficiency of IT, LOB and users

● Reuse for generation of new portlets from existing portlet models on demand – serve more business and user requirements for more value

● SOA for integration/delivery of existing applications and portlet interfaces as reusable services – flexibility for increased ROI

Using the tool [Portlet Factory] also saved Allmerica $1 million in development costs, Clifton adds. The technology enabled Allmerica to build the portal in four months, whereas using API technology would have taken about 16 months, he estimates.

Mike Clifton, Vice President of IT, Allmerica InsuranceSource: Insurance & Technology, May 2005http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146

Using the tool [Portlet Factory] also saved Allmerica $1 million in development costs, Clifton adds. The technology enabled Allmerica to build the portal in four months, whereas using API technology would have taken about 16 months, he estimates.

Mike Clifton, Vice President of IT, Allmerica InsuranceSource: Insurance & Technology, May 2005http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146


Build Real-time Personalized Dashboards Sales Vice President

Regional Mgr

Local Sales Mgr

Alerts personalized

Scorecard shows regional info only

Data filter adapts

Graph displays revenue for

selected office

Scorecard shows office info only


Workplace Dashboard Framework is a set of reusable assets, robust administration tools, and dashboard-specific features that speed the creation of custom dashboards.

Record List & Detail

Hierarchy Drill Down

Status Indicator

Status Page

Summary Row

Summary & Drilldown

Query Filter

Repository of Reusable Design Components


WebSphere Portlet Catalog

http://catalog.lotus.com/wps/portal/portal

● Over 1,500 Pre-made portlets

● 270 ISV’s Providing Portlets● 26 ISVS have OEM’d IBM Portal● 1,200 Partners Trained on Portal


Faced with rising complexity within its supplier-facing processes, Volkswagen needed to make its procurement employees more productive to stay ahead of the competition

Challenge

“We need knowledgeable workers who can focus their energies on high-value activities and driving new efficiencies, spending as little time as possible seeking and wading through information.”- Dr. Martin Hoffman, Group Executive Director for Purchasing Process and Information Management, Volkswagen AG

Customer Quote

20 percent increase in procurement staff productivity Achieved 100% payback within one year Significant decreases in materials purchasing and inventory costs

Value

An On Demand Workplace that includes an enterprise wide portal for employees and suppliers whose sensing, analytic and workflow capabilities have radically streamlined the way employees access and act on information

Solution

Volkswagen AG


Build e-relationship with customers and agents to deliver more responsive customer service, while also lowering operational costsChallenge

“Insurance customers are enjoying a much richer experience with Prudential. From our highly available Web portal, they can tap an array of information resources to plan their finances. And the big payback for Prudential is moving transactions out of the call center and to the Web site--resulting in a significant year-on-year reduction in call volumes.” - David Kennington, Prudential , VP of IS

Customer Quote

• Currently supporting 300,000 registered users, as well as 400 new registrants and 8,000 unique visits a day, the portal is easing the burden on call center staff, enabling service representatives to focus their attention on value-added tasks. And customers are pleased to be able to find answers to routine queries on their own, when they need them. Today, 15 percent of exchanges and 5 percent of redemptions are processed online.

Value

WebSphere Portal was selected to provide a single platform for the deployment of integrated Java-based & non-Java applications. Insurance policyholders can access their updated account information in real-time and across products, learn about various 10 applications from 9 departments have been brought together through this portal.

Solution

Prudential Insurance


• A tailored experience for drivers–Low level of computer experience

–$3,000 to hire a driver, 120% turn over rate

• Owner Operator Portal and “The Informer” Kiosk

–Self service while on the road

• Business Value–20% reduction in total calls led to reduction in support staff

–Increased morale with drivers

–30min hold time down to 1min

–Reduction in time to get paid for work

–Consistent communication, collaborate with home and Swift HQ

Swift Transportation – Driver Self-Service


TransAlta - Plant Manager Emissions Dashboard


Agenda



HTTP

Server

…DatabaseSupportingServices

…

WCM

Backend2

Users

LDAP

Backend1

…

Basic Context Diagram

Portal Server

WebSphere App Server


Authorisation Server

…DatabaseSupportingServices

Identity Management

…

WCM

Backend2

Users

LDAP

Backend1

…

HTTP

Server

Authentication Plugin

Context Diagram with 3rd-Party Security

Portal Server

WebSphere App Server


Architecture Overview WebSphere Portal V6.1

PortalDatabase(s)

User profile

DatabaseLDAP Directorie(s)

Page Aggregation

Themes and skins

Page Handler

Dynamic UI Manager

Rules

Portlet Container and Services

Portlet API

Content access

Search

PortletPreference

Collab-oration

AJAXProxy

Webclipper

Admin

SiteAdmin

CredentialVault

SingleSign-on

XML AccessPortal ScriptREST / APP

J2EE

JCA

WebServices

EJB

JMS

JDBC

Servlet

Security Caching

EnterpriseData, Applications,Internet Content

Process Server

Remoteportlet producer

AU

THEN

TICA

TION

Desktopand mobileBrowsers,

Mashups and offline Clients

Remoteportlet

consumer

.

.

PolicyPortalModel

TemplateComposition

ComponentHandler

ApplicationRuntimeAUTHORIZATION

Feed Provider

JSR286

WSRP

1.0 + 2.0WSRP

1.0 + 2.0

Widgets


Agenda



WebSphere Portal Accelerators Speed Time to Value

Introducing Business Accelerators…– Integrated packages that easily snap-on to WebSphere

Portal to deliver rapid time-to-value for specific business challenges

– Highly flexible, configurable, and scalable– Easily tailored for different roles & user types– Supports anytime and anywhere access from

browser, rich client, & mobile devices– Start small. Snap on additional Accelerators for

additional value

Accelerators dramatically speed time to value and reduce the cost of deploying portal-based business solutions– Shorten implementation cycles – Realize Time to Value without sacrificing flexibility– Realize quicker ROI on portal investment

Accelerators are integrated packages that easily snap-on to Portal to deliver rapid time-to-value


Current Accelerators

© 2008 IBM Corporation

Industry Toolboxes Application Briefs

describing solution scenarios.

Business Value Guides describing the value enabled by the WebSphere Portal and Accelerators, and help illustrate best-practice process and information flow.

Templates which can be used on top of WebSphere Portal to help jumpstart design and assembly of end solutions.

Demonstrations and recordings of example solutions design that illustrate how end solutions can look like.

Other Code Assets include sample Forms, Dashboards, or other Portlets which can help expedite the assembly of a solution.

www.ibm.com/websphere/portal/industry


Product support pages

WebSphere Portal:http://www.ibm.com/software/genservers/portal/support/

WebSphere Portal Zone on developerWorks:http://www.ibm.com/developerworks/websphere/zones/portal/

WebSphere Portal Support Wiki:http://www-10.lotus.com/ldd/portalwiki.nsf

Web Content Management:http://www.ibm.com/software/lotus/support/workplace-webcontent-mgmt/support.html Web Content Management Best Practices Wiki:

https://info2.lotus.com/lotus/quickr Product Documentation:

http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html

http://www.ibm.com/software/genservers/portal/support/

http://www.ibm.com/developerworks/websphere/zones/portal/

http://www-10.lotus.com/ldd/portalwiki.nsf

http://www.ibm.com/software/lotus/support/workplace-webcontent-mgmt/support.html

https://info2.lotus.com/lotus/quickr

http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html

01 web sphere portal business overview

Technology

websphere portal software

websphere portal platform

government portal

portal applications

portal definition

portal solutions idc

public education portal

ibm corporation13