0.1. Tham khao_HaiLong_CamKet

8/3/2019 0.1. Tham khao_HaiLong_CamKet

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Phng php nghin cu khoa hc ti: Lng trung thnh vGVHD: TS. Nguyn Hong Bo hnh ng ca chng ta

K20 m 4 Nhm 9 Trang 1

B GIO DC V O TO

TRNG I HC KINH T THNH PH H CH MINH

ti:

LNG TRUNG THNH V HNHNG CA CHNG TA!

GVHD : TS. Nguyn Hong BoSVTH : Nhm 09Lp : m 4Kha : 20


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THNH VIN NHM 9

1. Li Hunh Phng Thanh2. Nguyn Th Tm Tho3. Cp Th Hoi Thng4. H Vn Thnh (Trng nhm)5. V Vn t6. Trn Vn Duy n7. Trn Minh Thnh8. Nguyn Minh Thnh9. L Vn Thi10.Chu Vnh Thnh


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LI M U

Khi ni n Hn nhn - theo nh ngh a ca php lut - l quan h gia vv

chng sau khi kt hn, c mt tnh t hay uc dng biu t s bn lu ca mi

quan h trn, chnh l s thy chung. Vy, cc yu t no quyt nh s thy chung?

y l cu hi m chng ti mun c li gii trong ti nghin cu ny.

Tuy nhin, ti khng cp n vn trn theo l thng thng, m mun

i tm li p theo cch v von trong mt doanh nghip c th - s thy chung trong

cuc sng hn nhn gia nhn vin v doanh nghip PNJ - hay ni cch khc l tm ra

cc yu t to nn mi quan h bn cht trn, chnh l nn tng cho chnh sch nhn

s ca doanh nghip. C kin cho rng ch cn tin lng cao l quyt nh chuyn

i hay ca nhn vin hoc mi trng lm vic sng to, cnh tranh l hay cn

nhng yu t no khc? Vy, nhng iu ny c ng hay khng trong mt doanh

nghip c cc c tnh trn.


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1.VN NGHIN CUVi tnh hnh kinh t ngy cng kh khn nh hin nay, khi m cc yu tnh

hng trc tip n i sng ngi dn nh in, nc, gi lng thc, thc phm v

nhng yu t khc ngy cng tng cao trong khi mc thu nhp bnh qun ca ngidn li khng tng kp tc tng ca cc yu t trn gy ra nhng h ly ln cho

x hi v trthnh ni bc xc ca ton b ngi dn.

Nhn gc hp hn, c th l gc doanh nghip, cc yu cu v nng cao

kh nng cnh tranh gia doanh nghip ny v doanh nghip khc cng din ra mc

gy gt khng km. Cc doanh nghip mun tn ti phi khng ngng nng cao

kh nng cnh tranh ca mnh v mi mt: sn phm tt, an ton, tin ch, dch v chu

o, nhiu hu mi v gi c phi tht cnh tranh. Nhng yu cu ny, t c,khng th ch n thun da vo cng ngh sn xut sn c hay tip thu cng ngh

sn xut mi ca sn phm hoc mt chin lc qung b, quy trnh nng cao cht

lng dch v trc v sau bn hng ht sc c o, hp dn l c th t c s

pht trin bn vng, lu di.

Nhng nhn t ny, mt doanh nghip d ang mc pht trin thp cng

c th nhanh chng tip thu, hon chnh chin lc, chnh sch ca mnh mt cch

ph hp vi s pht trin, nhu cu ca x hi t t c mc ch pht trin

bn vng cui cng. Tuy nhin, s l khng th nu doanh nghip b i mt yu t

cng quyt nh n s tn ti ca mnh, l yu t con ngi. Yu t con ngi l

yu t duy nht khng th nm gi, ci thin theo mun ch quan nhm mc ch

chung, cui cng ca mt doanh nghip, n cn ph thuc rt nhiu vo chin lc

con ngi ca doanh nghip.

Khng phi l chuyn mi v tm nh hng ca nhng c nhn ch cht trong

hot ng ca doanh nghip mt khi h chp nhn ra i gy ra nhng thit hi ln

cho hot ng kinh doanh. Trc ht l nhng chin lc kinh doanh di hn ca

doanh nghip c th b r r, tip n ko theo s ra i ca nhng nhn vin ch cht

khc nu tm nh hng ca nhng c nhn ny trong doanh nghip kh ln, t

nh hng rt ln n khng kh lm vic.

Nhng yu t thng c cc doanh nghip t ln hng u l yu t tin

lng. Khng th ph nhn rng yu t thu nhp ca ngi lao ng trong hon cnh


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hin nay c xem l yu t ht sc quan trng, nh hng n mi mt trong i

sng hng ngy. V do , n c p dng mt cch trit , c xem l n

by, cng c ch doanh nghip thc hin mc tiu gi ngi ti cho doanh

nghip mnh.

Tuy nhin, nhiu gc v nhiu yu t tc ng khc nhau, vic gi chnngi lao ng ca mt doanh nghip qua nhiu nghin cu v thc tin thy rng yu

t tin lng khng phi l tt c. Con ngi l mt sinh vt c bit do cng c

nhng nhu cu ht sc c bit: t nhu cu ti thiu l n, mc, n mc cao nht l

c th hin mnh trc mi ngi. V do , mt ngi sn lng, ton tm ton

phc v cho s pht trin ca doanh nghip cn phi cp n nhng yu t khc,

chng hn nh mi trng lm vic, iu kin pht trin bn thn, mc quan tm

n tm l ca cp trn i vi nhn vin, mc thng tin, mc nhn nhn, nh

gi t cp trn v nhng yu t vt cht v tinh thn khc.

Cng ty PNJ cng khng nm ngoi nhng iu chung nht trn y. Cho nn

tm hiu tm t, thi ca ngi lm vic ni chung cng nh gip doanh nghip

hiu v p ng nhng nhu cu ny nhm c k hoch, chin lc ph hp gi chn

ngi lao ng, gp phn s pht trin bn vng, lu di ca t chc, ta cng tm hiu

thng qua bi nghin cu v lng trung thnh ti cng ty PNJ nh sau.


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2.CU HI NGHIN CUBi nghin cu ny s xoay quanh nhng vn sau:

Th nht, l vic xc nh cc yu tnh hng n s gn kt lu di ca

nhn vin trong doanh nghip hin nay.Th hai, o lng mc nh hng ca mt s yu ttrn y n s gn kt

ca nhn vin.

Ngoi ra th bi nghin cu cng o lng mc ng ca nhn vin i

vi tng nhn t m c s tc ng n s gn b ca nhn vin.

Bn cnh , nghin cu ny cng c th ng gp cho cc nghin cu tng

t su hn v s trung thnh ca ngi lao ng trong cc doanh nghip nhm c nh

hng nng cao kh nng qun tr hoc u t ca doanh nghip.Qua nhm a ra 2 cu hi nh sau:

1/ Nhng yu t no nh hng n lng trung thnh ca nhn vin cng ty PNJ?

2/ gi chn nhn vin lm vic lu di ti cng ty, c phi ban lnh o cng

ty ch cn tp trung vo nhng yu t trn?


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3.PHNG PHP NGHIN CUS dng k thut x l d liu bng phn mm SPSS 16.0, tin hnh kim nh

thng qua hai bc.

Th nht, nh gi s b thang o v tin cy ca bin o lng bng h sCronbach Alpha v gi tr (factor loading) bng phn tch nhn t khm ph EFA

(Exploratory Factor Analysis). Vic nh gi tin cy cc thang o: tin cy ca

thang o c nh gi qua h s Cronbach alpha, qua cc bin khng ph hp nu

h s tng quan tng bin nh (0.6).

Th hai, thng qua bng hi quy kim nh gi thit s ph hp ca cc yu t

tm ra yu t no l yu t gy nh hng ln bin ph thuc.


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4.NGUN S LIU NGHIN CUS liu c s dng trong bi nghin cu ny dng cho vic x l bng phn

mm SPSS l d liu s cp c thu thp bng cch phng vn thng qua bng cu

hi c km theo ti phn ph lc ca bi nghin cu ny.Tng th mu l nhng nhn vin ang lm vic ti cng ty C phn Vng Bc

Ph Nhun ti TPHCM.

V gii hn v s cho php nn nghin cu ch c thc hin vi 150 mu.

Phng php ly mu, chn ngu nhin mt s nhn vin trong cng ty.

C tt c 150 bng cu hi c gi trc tip n cc i tng nghin cu.

Trong qu trnh kho st c mt s bng cu hi b b trng nhiu hng, mt s cu

tr li khc c s mu thun gia cc ca cu hi. Tt c bng cu hi ny u c

loi b trc khi tin hnh nhp liu. Do , s lng bng cu hi chnh thc ctin hnh nhp liu phn tch ch cn li 102 bng, t t l 70% so vi tng s

bng gi i.


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5.KHUNG L THUYT5.1. Cc nh ngha

Nhu cu l mt hin tng tm l ca con ngi; l i hi, mong mun,

nguyn vng ca con ngi v vt cht v tinh thn tn ti v pht trin. Ty theotrnh nhn thc, mi trng sng, nhng c im tm sinh l, mi ngi c

nhng nhu cu khc nhau. (theo Wikimedia)

Nhu cu l cm gic thiu ht mt ci g m con ngi cm nhn c (theo

Wikimedia)

Nhu cu ca con ngi khng phi l bt bin m lun lun thay i theo thi

gian v hon cnh. S thay i nhu cu ny c th c minh ha tt nht bi m

hnh th bc nhu cu m nh tm l hc Abraham Maslow nu ra trong mt bi boca mnh nm 1943 nhan : Mt l thuyt v ng c thc y ca con ngi. Cng

mt con ngi ngy hm nay c th c nhu cu v n , mc, nhng ngy mai li

khng ch c nhng nhu cu khng m thi. Nhng nhu cu ngy hm qua cn cn

thit th hm nay ch cn c coi l chuyn hin nhin phi c. V ngi ta s hng

n nhng loi nhu cu khc cn c tha mn. Thp nhu cu ca Abraham Maslow

i vi mc tha mn trong cng vic th cng c nhiu nh ngha khc

nhau. Theo Vroom (1964), tha mn trong cng vic l trng thi m ngi lao ng

c nh hng hiu qu r rng i cng vic trong t chc. Weiss (1967) nh ngha

rng tha mn trong cng vic l thi v cng vic c th hin bng cm nhn,

nim tin v hnh vi ca ngi lao ng. Locke (1976) th cho rng tha mn trong

cng vic c hiu l ngi lao ng thc s cm thy thch th i vi cng vic


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ca h. Quinn v Staines (1979) th cho rng tha mn trong cng vic l phn ng

tch cc i vi cng vic. i vi Smith, Kendal v Hulin (1969), th cc ng li

nh ngha v mc tha mn trong thnh phn cng vic. Mc tha mn vi cc

thnh phn hay kha cnh ca cng vic l thi nh hng v ghi nhn ca nhn

vin v cc kha cnh khc nhau trong cng vic (bn cht cng vic; c hi o tov thng tin; lnh o; ng nghip; tin lng) ca h. Tm li, c nhiu nh ngha

khc nhau v s tha mn trong cng vic. Nhng nh n chung tha mn trong cng

vic l s nh gi ca ngi lao ng i vi cc vn lin quan n vic thc hin

cng vic ca h.

Mt nh ngha tip theo l ni v lng trung thnh ca nhn vin. l cm

gic hay tnh cm gn b vi cng ty ca mt s mnh, gi tr, v cc mi quan h (v

d, qun l v nhn vin ng nghip) m biu hin di nhiu hnh thc.

5.2. Mc tha mn trong cng vic

Thang o mc tha mn vi cc thnh phn ca cng vic ni ting nht

trn th gii l Ch s m t cng vic (JDI) ca Smith (1969). Smith (1967) cho rng

c 5 yu t tc ng n s tha mn trong cng vic bao gm: tha mn vi cng

vic, tha mn vi s gim st, tha mn vi tin lng, tha mn vi c hi thng

tin v tha mn vi ng nghip.

Tuy nhin trong bi nghin cu ny s la chn cc yu t tc ng n s tha

mn trong cng vic nh sau: tnh cht cng vic, thu nhp/ tin lng, ch phc

li, mi trng lm vic, ng nghip, iu kin thng tin, lnh o, vn ha cng ty.

Cc yu t tc ng n s tha mn trong cng vic theo nghin cu trn c th c

trnh by nh di y.

Trc ht, cc yu t tc ng ln tnh cht cng vic l bao gm cc yu t,

tnh cht ca cng vic m nhng yu t ny tc ng n kt qu lm vic ca ngi

lao ng tt hay xu. Trong bi nghin cu ny, cc yu t lin quan n tnh cht

cng vic l cng vic cho php s dng tt cc nng lc c nhn; cng vic rt th v;cng vic c nhiu thch thc; khi cng vic hon thnh tt, s c cng ty nh gi

cao; v cui cng l cng vic c quyn hn v trch nhim ph hp.

i vi yu t th hai thu nhp/ tin lng th hu ht mi ngi khi ni n

vic lm v cht lng cng vic thng nh gi, o lng bng thu nhp ca cng

vic mang li. Do , thu nhp c xem nh thc o cho cng vic cng nh s


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thnh t ca nhn vin trong cng vic. Thu nhp cao lm cho con ngi thy

tha mn hn v mt vt cht t an tm cng hin, ch trng n cng vic

nhiu hn v c gng chng minh gi tr ca mnh nhiu hn. Do , tc ng rt ln

n tinh thn lm vic ca nhn vin, tc ng ny th hin nhng kha cnh sau:

ngi lao ng c tr lng cao so vi cc cng ty cng ngnh; ngi lao nghiu r quy ch tr lng; ngi lao ng c th sng hon ton da vo thu nhp t

cng ty; tin lng tng xng vi kt qu lm vic; v tin lng, thu nhp c tr

cng bng/hp l gia cc nhn vin.

Ch phc li th hin s quan tm ca doanh nghip n i sng ca ngi

lao ng, c tc dng kch thch nhn vin trung thnh, gn b vi doanh nghip. D

cng v cao hay thp, hon thnh tt cng vic hay chmc bnh thng, c trnh

lnh ngh cao hay thp, l nhn vin trong doanh nghip u c hng phc

li (Qun tr ngun nhn lc, 2009). Cc yu t ca ch phc li nh hng n

mc tha mn l: cng ty c ch phc li tt; ngi lao ng hi lng vi ch

tin thng ca cng ty; v ngi lao ng nh gi cao chng trnh phc li, cc

hot ng ca t chc on hi (cng on, on thanh nin ) trong cng ty.

Mi trng lm vic l cc yu t lin quan ti s thun tin c nhn song ng

thi n cng l nhn t gip h hon thnh tt nhim v nh l: phng tin lm vic

sch s, hin i v cc trang thit b ph hp, nh sng, ting n, an ton. Cc yu

t mi trng lm vic c xt gm: trang thit b ni lm vic an ton, sch s;

khng gian, thit k ni lm vic thoi mi v d chu; ngi lao ng c cung cp

y thit b, thng tin thc hin cng vic; cng vic khng b p lc cao; v

cng vic n nh, khng phi lo lng v mt vic lm.

K n th nhng cm nhn lin quan n cc hnh vi, quan h vi ng nghip

trong cng vic ti ni lm vic, s phi hp v gip nhau trong cng vic vi cc

ng nghip l mt yu t tc ng ln s tha mn ca ngi lao ng. S tha mn

ca ngi lao ng cng tng khi ng nghip ca h l ngi hiu bit, thn thin,bit a ra nhng li khen ngi khi cng s thc hin tt cng vic, bit lng nghe

kin v quan tm, gip nhau. Cc yu t c xt i vi yu t ng nghip nh

sau: s phi hp tt vi ng nghip trong cng vic; nhiu ng lc trau di chuyn

mn khi c lm vic vi cc ng nghip; v ng nghip thoi mi v d chu.


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Yu t tip theo, s thng tin to c hi o to, pht trin nng lc c nhn

v thng tin trong t chc, chu trch nhim nhiu hn v a v x hi cao hn. Nu

ngi lao ng nhn thc rng cc quyt nh bt trong t chc l cng bng th

iu ny s to cho h mt s tha mn. Cc yu t c xt l: cng ty to nhiu c

hi thng tin; chnh sch thng tin ca cng ty cng bng; cng ty c k hoch rrng trong o to, pht trin ngh nghip c nhn; v cng ty to nhiu c hi pht

trin c nhn.

Hnh vi h tr t cp trn l trng tm ch ca nhiu cuc nghin cu

(Podsakoff & ctg, 1996). H trt cp trn c nh ngha l mc ca vic cn

nhc v h trm nhn vin nhn c t nhng ngi gim st (Netemeyer & ctg,

1997). Mt ngi lnh o bit gip phi c nng lc v i x vi nhn vin cng

bng, khuyn khch giao tip hai chiu, v nhn ra s ng gp ca cc nhn vin

nhm thc hin ha mc tiu ca t chc (Humphreys, 2002; Singh, 2000). H trt

cp trn bao gm cc yu t: cp trn khuyn khch cp di tham gia vo nhng

quyt nh quan trng; ngi lao ng c bit phm vi trch nhim cng vic; nhn

c s ng vin khen thng kp thi t cp trn khi hon thnh cng vic; lnh

o c tc phong lch s, ha nh; v l ngi lao ng c i x cng bng, khng

phn bit.

Cui cng, nhn dng nhng gi tr v vn ha cng ty gip cho ngi lao

ng iu ha c s hi sinh khi h trthnh thnh vin ca t chc. Nhng ngi

lao ng hc chp nhn nhng gi tr ny v tin tng vo t chc, khng lm

nhng iu c th tn hi n t chc. Thng thng cc t chc thng c gng vt

qua nhng kh khn ny bng cch gn s hi sinh vi cc gi tr nhn bn nh phc

v x hi tt hn bng nhng sn phm dch v tt hn. Nhiu cng ty trn th gii

gip nhn vin hiu v trung thnh vi nhng gi tr ca cng ty bng nhng chng

trnh rt tn km, song h thy rng nhng chi ph ny l hu ch v s c n b

xng ng. (Qun tr ngun nhn lc, 2009). Cc yu t c xt n nh sau: quantm n i sng nhn vin, mi ngi sng vi nhau c ngh a t nh; kch thch s

sng to trong cng vic; gio dc cn b, nhn vin ca mnh sng trong mt nn vn

ha m Nhn L Ngha Tr Tn c cao; v cao li ch nhn vin,

c tinh thn trch nhim i vi x hi v cng ng.


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5.3. Mi quan h gia mc tha mn vi lng trung thnh trong cng

vic

Trong cc nghin cu ca Aon Consulting c thc hin hng nm quy m

quc gia nh nghin cu v Commitment @Work ti M t nm 1997, ti Canada tnm 1999, ti Anh t 2000 v ti c nm 2002 cho thy c mi quan h cht ch gia

s tha mn ca nhn vin v s gn kt ca h vi t chc. Aon Consulting ng

dng linh hot thuyt bc thang nhu cu Maslow vo iu kin ca nn kinh t hin

i v cho rng nng cao s gn kt ca nhn vin i vi t chc, cn tha mn

nhu cu ca nhn vin:

Ti M, s tha mn nhu cu ca nhn vin c phn loi theo: Lng v

phc li, qun l thay i, o to v pht trin, vn ha t chc v ng li phttrin, cn bng cuc sng.

Ti Canada v c, s tha mn nhu cu ca nhn vin c phn loi theo: An

ton, phn thng, x hi c yu mn, o to v pht trin, cn bng cuc sng

cng vic.

i vi mt nn kinh t anh pht trin nh Vit Nam, cc t chc s c c

s gn kt ca nhn vin bng cch tha mn cc kha cnh khc nhau ca nhu cu

lin quan n cng vic: Bn cht cng vic, c hi o to v thng tin, lnh o,

ng nghip, tin lng, phc li, iu kin lm vic (Trn Th Kim Dung, 2005).

5.4. Mt s nghin cu v mc tha mn trong cng vic v lng trung

thnh ca nhn vin

Andrew (2002) nghin cu v s tha mn trong cng vic ti Hoa K v mt

s quc gia khc a ra mt vi kt qu: C 49% s ngi lao ng ti Hoa K

c kho st cho rng hon ton hoc rt hi lng vi cng vic, ch mt s rt nh

tr li l khng hi lng. T l cho rng hon ton hoc rt hi lng vi cng vic

mt s nc khc nh sau: an Mch l 62%, Nht Bn l 30% v Hungary l 23%.

Nghin cu xc nh cc yu t nng cao mc tha mn trong cng vic gm: gii

n; an ton trong cng vic; ni lm vic nh; thu nhp cao; quan h ng nghip;

thi gian i li t; vn gim st; quan h vi cng chng; v c hi hc tp nng

cao trnh . Kt qu nghin cu trn cn cho thy mc hi lng trong cng vic


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ca ncao hn nam v mc hi lng theo tui c dng ng cong ch U, vn

an ton trong cng vic l quan trng nht.

i vi mt nghin cu v lng trung thnh. Theo kt qu t mt nghin cu

ca hai cng ty Walker Information v Hodson Institute gn y cung cp mt s

thng tin v s trung thnh ca nhn vin trong doanh nghip nh sau:- Ch c 24% nhn vin thy rng h tht s trung thnh, tht s cam kt ng

gp vo nhng mc tiu, nhng hot ng ca cng ty v sn sng li lm vic

trong doanh nghip t nht hai nm.

- C n 33% nhn vin trong doanh nghip khng h c mt cam kt, mt k

hoch tn ti trong doanh nghip lu di.

- Nhng c n 39% nhn vin c xem l b min cng lm vic.

5.5. M hnh nghin cu v lng trung thnh vi cng ty ca ngi lao

ng

M hnh nghin cu c xy dng trn c s l thuyt v tha mn trong

cng vic v cc kt qu nghin cu ca mt s tc gi trong v ngoi nc xc nh

cc yu ttc ng n s tha mn trong cng vic ca ngi lao ng dn n lng

trung thnh ca h dnh cho cng ty.

M hnh nghin cu v cc gi thuyt c trnh by trong s sau y:

Tnh cht cng vic

Thu nhp/ Tin lng

Ch phc li

Mi trng lm vic

iu kin thng tin

ng nghip

Lng trung thnh vicng ty

Cp trn

Vn ha cng ty

Sthamn


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Cc gi thuyt cho m hnh nghin cu c xy dng da trn vic nh gi

cc yu t tc ng n s tha mn trong cng vic ca ngi lao ng ti cng ty.

Trong m hnh ca nghin cu ny, c 8 yu t tc ng n s tha mn trong cng

vic ca ngi lao ng ti cng ty gm: tnh cht cng vic, thu nhp, ch phc

li, mi trng lm vic, ng nghip, iu kin thng tin, cp trn v vn ha cngty.


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6.M HNH NGHIN CU6.1. M t b s liu

Nh trn trnh by th y l mt b s liu s cp c thu thp bng cch

thc hin tr li bng cu hi phng vn dng mc ng tnh c 5 cp .Kt qu thu thp c 102 mu quan st trn tng s hn 1000 nhn vin

ca cng ty PNJ. Trong khun kh y l mt bi tiu lun c th xem y l mt mu

i din. Trong iu kin thc t ti doanh nghip c th s mrng nghin cu da

trn tng th s t c kt qu tt hn i vi ton cng ty. Mc khc, i vi mu

kho st hin ti ta cha ra kt lun cho bi nghin cu trong khun kh ca mu

quan st c.

Ta xy dng m hnh hi quy a bin v kim nh vi mc ngha 5%:Y = 0 + 1cviec + 2lcao + 3ploi + 4mtruong + 5dnghiep + 6ttien +

7ctren + 8vhoa

Trong :

cviec: Tnh cht cng vic

lcao: Tin lng

ploi: Phc li

mtruong: Mi trng lm vic

dnghiep: ng nghip

ttien: Thng tin

ctren: Cp trn

vhoa: Vn ha cng ty

Ta t gi thit cho m hnh nghin cu nh sau:

H1: S tha mn tnh cht cng vic cng cao th ngi lao ng cng trung

thnh vi cng ty.

H2: Thu nhp cao lm ngi lao ng trung thnh hn vi cng ty.

H3: Cng ty c ch phc li tt s lm cho ngi lao ng trung thnh hn.

H4: Mi trng lm vic thun li lm cho ngi lao ng trung thnh hn.

H5: Nhn c nhiu sng h t ng nghip lm cho ngi lao ng trung

thnh hn.


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H6: S cng bng trong chnh sch thng tin lm cho ngi lao ng trung

thnh hn.

H7: C s h trt cp trn lm cho ngi lao ng trung thnh hn.

H8: Xy dng mt vn ha cng ty mnh s khin cho nhn vin trung thnh

hn vi cng ty.ng thi t tn cho cc bin s.

M s Pht biu

Cviec Tnh cht cng vic

cv1 Cng vic cho php Anh/Ch s dng tt cc nng lc c nhn.

cv2 Cng vic rt th v

cv3 Cng vic c nhiu thch thc

cv4 Cng vic c nhiu quyn hn v trch nhim ph hp

cv5 Khi cng vic hon thnh tt, s c cng ty nh gi cao

cv6 Anh/Ch thch cng vic hin ti

Lcao Tin lngcao

lc1 Anh/Ch c tr lng cao so vi cng ty cng ngnh

lc2 Anh/Ch thng c tng lng

lc3 Anh/Ch hiu r v quy ch lng

lc4 Anh/Ch c th sng hon ton da vo thu nhp t cng ty

lc5 Tin lng tng xng vi kt qu lm vic ca Anh/Ch

lc6 Tin lng c tr cng bng, hp l gia cc nhn vin

lc7 Anh/Ch hi lng vi mc lng hin ti ca mnh

Ploi Ch phc li tt

pl1 Cng ty c ch phc li tt

pl2 Cng ty thc hin ch BHXH, BHYT, BHTN rt tt

pl3 Anh/Ch hi lng vi ch tin thng ca cng ty

pl4 Khi gia nh anh ch c vic h trng c cng ty quan tm chia s

pl5Anh/Ch cm thy hi lng vi cc hat ng t chc on hi (Cng on,

on Thanh nin) trong cng ty

pl6 Cc chuyn du lch, picnic ca cng ty tht s th v

pl7 Anh/Ch nh gi cao chng trnh phc li ca cng ty

Mtruong Mi trng lm vic


18/40



mt1 Cng vic khng b p lc cao

mt2 Cng vic khng i hi thng xuyn phi lm ngoi gi

mt3 Trang thit b ni lm vic an ton, sch s

mt4 Anh/Ch c cung cp y thit b, thng tin thc hin cng vic

mt5 Khng gian, thit k ni lm vic lm Anh/ch thy thoi mi v d chumt6 Cng vic n nh, khng phi lo lng v mt vic lm

mt7 Bu khng kh lm vic trong cty rt thoi mi, vui v

mt8 Thi gian bt u v kt thc gilm vic hp l

mt9 Anh/Ch bng lng vi mi trng lm vic hin ti ca cng ty

Dnghiep ng nghip

dn1 ng nghip ca anh/ch thoi mi v d chu

dn2 Anh/Ch v cc ng nghip phi hp lm vic ttdn3 Nhng ngi m anh/ch lm vic vi thng gip ln nhau

dn4ng nghip lun ng vin, chia s vi nhng thnh cng hay sai lm ca

nhau

dn5Anh/Ch cm thy c nhiu ng lc trau di chuyn mn khi c lm

vic vi cc ng nghip ca mnh

Ttien iu kin thng tin

tt1 Anh/Ch c bit nhng iu kin c thng tin

tt2 Cng ty to cho anh ch nhiu c hi thng tin

tt3 Chnh sch thng tin ca cng ty cng bng

tt4 Anh/Ch c cung cp kin thc/k nng cn thit cho cng vic

tt5 Cng ty to cho anh/ch nhiu c hi pht trin c nhn

tt6Cng ty gip anh/ch c k hoch r rng trong o to, pht trin ngh

nghip c nhn

Ctren Nhn nh vcp trn trc tip

ct1Cp trn hi kin anh/ch khi c vn lin quan n cng vic ca

anh/ch

ct2 Cp trn khuyn khch cp di tham gia vo nhng quyt nh quan trng

ct3 Anh/Ch c bit phm vi trch nhim cng vic

ct4 Anh/Ch c bit nhn xt ca cp trn v mc hon thnh cng vic

ct5 Anh/Ch nhn c s ng vin khen thng kp thi t cp trn khi hon


19/40



thnh cng vic

ct6 Anh/Ch tin tng cp trn ca mnh

ct7 Anh/Ch c s h trca cp trn

ct8 Nhn vin c tn trng v tin cy trong cng vic

ct9 Lnh o c tc phong lch s, ha nhct10 Nhn vin c i x cng bng, khng phn bit

Vhoa Vn ha cng ty

vh1 Kch thch s sng to trong cng vic

vh2Gio dc cn b, nhn vin ca mnh sng trong mt nn vn ha m

Nhn L Ngha Tr Tn c cao

vh3 Quan tm n i sng nhn vin, mi ngi sng vi nhau c ngha tnh

vh4 cao li ch nhn vin, c tinh thn trch nhim i vi x hi v cngng

Tthanh Lng trung thnh

ltt1 Anh/Ch c nh li lu di cng cng ty

ltt2Nu c ni khc c li ngh lng bng tng i hp dn hn, anh/ch

vn sli cng cng ty

ltt3 V nhiu phng din, anh ch coi cng ty l mi nh th hai ca mnh

6.2. Thng k m t

Kt qu thng k cho thy, a s nhn vin nh gi cc nhn t t rt thp n

rt cao. Ngh a l, vi cng mt pht biu, c nhn vin hon ton khng chu, cng

nh c nhn vin hon ton chu. Tuy nhin vn c mt s nhn t khng t mc

thp nht hay mc cao nht, iu ny c th l gii do cm nhn ca mi nhn vin

trong tng b phn khc nhau cng nh vic p dng cc chnh sch nhn s, chm

sc khch hng ni b ang trong qu tr nh hon thin, dn n hin tng khng

ng u trong cm nhn l iu d hiu.

Nhn chung, gi tr trung bnh (Mean) ca cc bin c lp c s khc bit khng cao

( Mean = 3.17 4.21 ), iu ny chng t c s nh gi ging nhau v mc quan

trng gia cc bin c lp.


20/40



Bng thng k m t cc nhn t tc ng lng trung thnh ca nhn vin

Descriptive Statistics

N Minimum Maximum Mean

Std.

Deviation Skewness Kurtosis

Statistic Statistic Statistic Statistic Statistic Statistic Std. Error Statistic Std. Error

cv1 102 1 5 3.63 .795 -.188 .239 .298 .474

cv2 102 1 5 3.57 .751 -.381 .239 .639 .474

cv3 102 1 5 3.64 .793 -.464 .239 .508 .474

cv4 102 2 5 3.39 .773 -.024 .239 -.390 .474

cv5 102 1 5 3.63 .933 -.306 .239 -.059 .474

cv6 102 1 5 3.44 .839 -.477 .239 -.183 .474

lc1 102 1 5 3.37 .900 .184 .239 -.305 .474

lc2 102 2 5 3.50 .686 .658 .239 -.176 .474

lc3 102 2 5 3.71 .669 .015 .239 -.238 .474

lc4 102 3 5 3.66 .724 .629 .239 -.853 .474

lc5 102 3 5 3.59 .665 .698 .239 -.565 .474

lc6 102 3 5 3.53 .625 .757 .239 -.399 .474

lc7 102 2 5 3.25 .652 .583 .239 .729 .474

pl1 102 1 5 3.54 .840 -.177 .239 .496 .474

pl2 102 2 5 3.88 .735 -.574 .239 .535 .474

pl3 102 2 5 3.53 .727 .053 .239 -.241 .474

pl4 102 2 5 3.62 .704 -.343 .239 .018 .474

pl5 102 2 5 3.63 .702 -.379 .239 .064 .474

pl6 102 2 5 3.60 .774 -.074 .239 -.334 .474

pl7 102 2 5 3.58 .724 .040 .239 -.256 .474

mt1 102 1 5 3.19 1.249 -.206 .239 -1.009 .474

mt2 102 1 5 3.46 .941 -.686 .239 -.020 .474

mt3 102 2 5 3.81 .714 -.377 .239 .229 .474

mt4 102 2 5 3.75 .886 -.690 .239 -.130 .474

mt5 102 2 5 3.73 .733 -.286 .239 -.017 .474mt6 102 1 5 3.69 .771 -.583 .239 .857 .474

mt7 102 1 5 3.77 .807 -1.062 .239 2.570 .474

mt8 102 1 5 3.83 .691 -1.056 .239 2.819 .474

mt9 102 2 5 3.59 .749 -.164 .239 -.220 .474

dn1 102 2 5 4.16 .728 -.408 .239 -.476 .474

dn2 102 2 5 4.12 .762 -.476 .239 -.315 .474

dn3 102 3 5 4.21 .694 -.300 .239 -.891 .474


21/40



dn4 102 2 5 4.07 .799 -.362 .239 -.717 .474

dn5 102 2 5 3.96 .867 -.389 .239 -.643 .474

tt1 102 2 5 3.55 .971 .157 .239 -.998 .474

tt2 102 2 5 3.44 .907 .138 .239 -.734 .474

tt3 102 1 5 3.43 .917 .128 .239 -.412 .474

tt4 102 2 5 3.59 .948 -.295 .239 -.800 .474

tt5 102 2 5 3.24 .946 .369 .239 -.720 .474

tt6 102 2 5 3.48 .767 .537 .239 -.268 .474

ct1 102 2 5 3.46 .640 .149 .239 -.169 .474

ct2 102 2 5 3.45 .816 -.006 .239 -.477 .474

ct3 102 2 5 3.73 .583 -.185 .239 -.004 .474

ct4 102 2 5 3.38 .821 .168 .239 -.432 .474

ct5 102 1 5 3.36 .830 .078 .239 .006 .474

ct6 102 2 5 3.62 .856 .445 .239 -.901 .474

ct7 102 1 5 3.47 .898 .090 .239 -.331 .474

ct8 102 1 5 3.42 .681 .194 .239 1.082 .474

ct9 102 1 5 3.63 .900 .066 .239 -.452 .474

ct10 102 1 5 3.43 .790 -.200 .239 .172 .474

vh1 102 2 5 3.56 .863 .617 .239 -.802 .474

vh2 102 2 5 3.47 .727 .577 .239 -.135 .474

vh3 102 1 5 3.44 .739 .131 .239 .626 .474

vh4 102 1 5 3.17 .661 .016 .239 1.044 .474

Valid N

(listwise)102

6.3. nh gi thang o

Thang o c nh gi tin cy thng qua cng c l h s Cronbach Alpha.

H s Cronbach Alpha c s dng loi cc bin rc, cc bin c h s tng

qua tng bin (Corrected item total correctlation) nh hn 0.3 s b loi v thang o s

c chn khi h s Cronbach Alpha ln hn 0.6 (Nunnally & Bernstein, 1994).

a) Tnh cht cng vic:

Reliability Statistics

Cronbach's

Alpha N of Items

.809 6


22/40



Item-Total Statistics

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

cv1 17.67 8.759 .612 .770

cv2 17.73 9.152 .562 .781

cv3 17.66 8.881 .583 .776

cv4 17.90 9.020 .571 .779

cv5 17.67 8.878 .454 .810

cv6 17.85 8.384 .654 .759

Thang o tnh cht cng vic c h s Cronbach Alpha = 0.809 > 0.6 v cc

h s tng quan tng bin ( Correct item total correctlation) ln hn 0.3 nn t yu

cu.b) Tin lng:


Cronbach's

Alpha N of Items

.735 7


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

lc1 21.23 6.137 .570 .672

lc2 21.10 7.337 .453 .703

lc3 20.89 7.662 .373 .720

lc4 20.94 7.086 .488 .694

lc5 21.01 7.099 .550 .682

lc6 21.07 7.451 .484 .698

lc7 21.35 8.191 .235 .748

Thang o tin lng c h s Cronbach Alpha = 0.735 > 0.6 nhng do c h

s tng quan ca bin ( Correct item total correctlation) lc7 < 0.3 nn ta phi loi tr

i bin lc7.

Sau khi loi tr bin quan st lc7 ta c:


23/40




Cronbach's

Alpha N of Items

.748 6


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

lc1 17.98 5.069 .570 .689

lc2 17.85 6.028 .503 .708

lc3 17.65 6.369 .407 .732

lc4 17.70 6.035 .458 .720

lc5 17.76 5.944 .556 .694

lc6 17.82 6.404 .442 .724

Thang o tin lng c h s Cronbach Alpha = 0.748 > 0.6 v cc h s

tng quan tng bin ( Correct item total correctlation) ln hn 0.3 nn lc ny mi

t yu cu.

c) Ch phc li:


Cronbach's

Alpha N of Items

.715 7


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

pl1 21.83 7.764 .335 .708

pl2 21.49 7.658 .452 .676

pl3 21.84 7.599 .476 .670

pl4 21.75 7.870 .423 .683

pl5 21.75 7.796 .446 .678

pl6 21.77 7.582 .435 .680

pl7 21.79 7.809 .422 .683


24/40



Thang o phc li x hi c h s Cronbach Alpha = 0.715 > 0.6 v cc h s

tng quan tng bin ( Correct item total correctlation) ln hn 0.3 nn t yu cu.

d) Mi trng lm vic:


Cronbach's

Alpha N of Items

.724 9


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

mt1 29.63 14.038 .301 .736

mt2 29.35 15.795 .232 .732

mt3 29.00 14.752 .574 .674

mt4 29.07 17.094 .072 .757

mt5 29.09 14.576 .589 .671

mt6 29.13 14.528 .560 .673

mt7 29.04 14.335 .560 .672

mt8 28.98 15.861 .377 .705

mt9 29.23 14.454 .596 .669

Thang o mi trng lm vic c h s Cronbach Alpha = 0.724 > 0.6 nhng

do c h s tng quan ca bin ( Correct item total correctlation) mt4 < 0.3 nn ta

phi loi tr i bin mt4.

Sau khi loi bin quan st mt4 ta c:


Cronbach's

Alpha N of Items

.757 8


25/40




Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

mt1 25.88 11.946 .416 .755

mt2 25.61 14.478 .242 .773

mt3 25.25 13.637 .559 .716

mt5 25.34 13.455 .576 .713

mt6 25.38 13.347 .560 .714

mt7 25.29 13.398 .515 .721

mt8 25.24 14.637 .375 .744

mt9 25.48 13.440 .563 .714

Thang o mi trng lm vic c h s Cronbach Alpha = 0.757 > 0.6 nhng

do c h s tng quan ca bin ( Correct item total correctlation) mt2 < 0.3 nn ta

phi tip tc loi tr i bin mt2.

Sau khi loi bin quan st mt2 ta c:


Cronbach's

Alpha N of Items

.773 7


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

mt1 22.42 10.028 .366 .801

mt3 21.79 11.373 .539 .738

mt5 21.88 11.075 .587 .728

mt6 21.92 10.865 .594 .725

mt7 21.83 10.695 .593 .724

mt8 21.77 12.394 .331 .773

mt9 22.02 10.851 .621 .721

Thang o mi trng lm vic c h s Cronbach Alpha = 0.773 > 0.6 v cc


cu


26/40



e) ng nghip:


Cronbach's

Alpha N of Items

.906 5


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

dn1 16.35 7.260 .774 .883

dn2 16.39 7.290 .719 .894

dn3 16.30 7.441 .767 .885

dn4 16.44 6.922 .776 .882

dn5 16.55 6.547 .796 .879

Thang o ng nghip c h s Cronbach Alpha = 0.906 > 0.6 v cc h s

tng quan tng bin ( Correct item total correctlation) ln hn 0.3 nn t yu cu

f) iu kin thng tin:


Cronbach's

Alpha N of Items

.680 6


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

tt1 17.18 8.404 .384 .648

tt2 17.28 8.205 .477 .615

tt3 17.29 8.744 .354 .657

tt4 17.14 8.377 .407 .639

tt5 17.49 8.569 .369 .653

tt6 17.25 8.722 .485 .619


27/40



Thang o iu kin thng tin c h s Cronbach Alpha = 0.680 > 0.6 v cc


cug) Cp trn:


Cronbach's

Alpha N of Items

.850 10


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

ct1 31.49 22.549 .573 .835

ct2 31.50 22.351 .444 .846

ct3 31.23 22.731 .607 .834

ct4 31.57 22.050 .482 .842

ct5 31.59 21.096 .611 .830

ct6 31.33 21.234 .567 .835

ct7 31.48 20.925 .574 .834

ct8 31.53 22.608 .520 .839

ct9 31.32 20.399 .644 .827

ct10 31.52 21.816 .542 .837

Thang o cp trn c h s Cronbach Alpha = 0.850 > 0.6 v cc h s tng

quan tng bin ( Correct item total correctlation) ln hn 0.3 nn t yu cu

h) Vn ha cng ty:


Cronbach'sAlpha N of Items

.633 4


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted


28/40



vh1 10.08 2.707 .297 .662

vh2 10.17 2.536 .530 .478

vh3 10.20 2.476 .546 .464

vh4 10.47 3.123 .313 .626

Thang o vn ha cng ty c h s Cronbach Alpha = 0.633 > 0.6 nhng do

c h s tng quan ca bin ( Correct item total correctlation) vh1 < 0.3 nn ta ph i

loi tr i bin vh1.

Sau khi loi bin quan st vh1 ta c:


Cronbach's

Alpha N of Items

.662 3


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

vh2 6.61 1.409 .445 .604

vh3 6.64 1.342 .478 .561vh4 6.91 1.467 .501 .535

Thang o vn ha cng ty c h s Cronbach Alpha = 0.662 > 0.6 v cc h s

tng quan tng bin ( Correct item total correctlation) ln hn 0.3 nn t yu cu

6.4. nh gi bin s ph thuc - tthanh

Cc bin quan st trong thang o s trung thnh ca nhn vin, ltt1 (Anh/ch c

nh li lu di cng cng ty), ltt2 (Nu c ni khc c li ngh lng bng

tng i hp dn hn, anh/ch vn sli cng cng ty), ltt3 (V nhiu phng din,anh ch coi cng ty l mi nh th hai ca mnh) vi gi tr trung bnh cao ( Mean =

3.80; 3.35; 3.30). iu ny cho thy nhn vin rt mong mun gn b lu di vi

Cng ty CP Vng bc qu Ph Nhun.


29/40



Bng thng k m t lng trung thnh ca nhn vin

Descriptive Statistics

N Minimum Maximum Mean Std. Deviation Skewness Kurtosis

Statistic Statistic Statistic Statistic Statistic Statistic Std. Error Statistic Std. Error

ltt1 102 2 5 3.80 .690 -.091 .239 -.196 .474

ltt2 102 1 5 3.35 .740 .972 .239 1.329 .474

ltt3 102 2 5 3.30 .642 .544 .239 .492 .474

Valid N

(listwise)102


Cronbach's

Alpha N of Items

.599 3


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

ltt1 6.66 1.119 .545 .285

ltt2 7.11 1.048 .524 .305ltt3 7.16 1.658 .193 .766

Sau khi loi tr bin ltt3 ta c:


Cronbach's

Alpha N of Items

.766 2


Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

ltt1 3.35 .547 .622 .a

ltt2 3.80 .476 .622 .a


30/40




Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item

Deleted

ltt1 3.35 .547 .622 .a

ltt2 3.80 .476 .622 .a

a. The value is negative due to a negative average covariance among items.

This violates reliability model assumptions. You may want to check item

codings.

Thang o Lng trung thnh: sau khi loi tr bin ltt3 (do c h s tng

quan tng bin 0.6 v cc h s tng quan tng bin ( Correct item total correctlation) ln

hn 0.3 nn t yu cu

6.5. Phn tch hi quy

Phn tch hi quy c thc bin vi 8 bin c lp gm:S tha mn trong

cng vic (cviec), Thu nhp cao (lcao), Ch phc li (ploi), Mi trng lm vic

(mtruong), Sng h t ng nghip (dnghiep), iu kin thng tin (ttien), H trt

cp trn (ctren), Vn ha cng ty (vhoa) v bin phc thuc l S trung thnh ca

nhn vin (lthanh). Gi tr ca cc bin c lp c tnh trung bnh da trn cc bin

quan st thnh phn ca cc bin c lp . Gi tr ca bin ph thuc l gi trr

trung bnh ca cc bin quan st v s trung thnh ca nhn vin. Phn tch c thc

hin bng phng php Enter. Cc bin c a vo cng mt lc xem bin no

c chp nhn.

Kt qu phn tch hi quy nh sau:

Kt qu ny cho thy m hnh hi quy a ra tng i ph hp vi mc

ngha 0.05. H s R2hiu chnh = 0.734 c ngha l c khong 73.4% phng sai strung thnh c gii thch bi 8 bin c lp l: S tha mn trong cng vic (cviec),

Thu nhp cao (lcao), Ch phc li (ploi), Mi trng lm vic (mtruong), Sngh t ng nghip (dnghiep), iu kin thng tin (ttien), H tr t cp trn (ctren),

Vn ha cng ty (vhoa) v bin phc thuc l S trung thnh ca nhn vin (lthanh).


31/40



Model Summary

Model R R Square

Adjusted R

Square

Std. Error of the

Estimate

1 .869a

.755 .734 .332

a. Predictors: (Constant), vhoa, dnghiep, cviec, lcao, ploi, mtruong,

ctren, ttien

Trong bng phn tch ANOVA, ta thy gi tr sig rt nh ( sig = 0.00), nn m

hnh hi quy ph hp vi tp d liu v c th s dng c

ANOVAb

Model Sum of Squares df Mean Square F Sig.

Regression 31.622 8 3.953 35.864 .000a

Residual 10.250 93 .110

1

Total 41.873 101

a. Predictors: (Constant), vhoa, dnghiep, cviec, lcao, ploi, mtruong, ctren, ttien

b. Dependent Variable: tthanh

Tuy nhin trong bng Coefficients ta thy gi tr sig ca cc bin c lp:

cviec, ploi, mtruong, ctren v vhoa > 0.05. Theo phn tch hi quy, nu gi tr sig ln

hn mc nha 0.05 th bin khng nh hng n bin ph thuc.

6.6. Kim nh gi thit:

Coefficientsa

Unstandardized

Coefficients

Standardized

Coefficients Correlations Collinearity Statistics

Model B Std. Error Beta t Sig. Zero-order Partial Part Tolerance VIF

(Constant) -.990 .328 -3.014 .003

cviec .036 .074 .033 .487 .627 .453 .050 .025 .585 1.710

lcao .528 .106 .391 4.989 .000 .777 .459 .256 .428 2.338

ploi .064 .111 .045 .581 .562 .592 .060 .030 .436 2.294

mtruong .094 .089 .079 1.051 .296 .500 .108 .054 .463 2.162

dnghiep .141 .066 .144 2.126 .036 .500 .215 .109 .572 1.749

ttien .470 .094 .412 4.982 .000 .794 .459 .256 .384 2.603

ctren .016 .096 .013 .164 .870 .527 .017 .008 .448 2.234

1

vhoa -.081 .092 -.069 -.878 .382 .527 -.091 -.045 .425 2.353

a. Dependent Variable: tthanh


32/40



H1: S tha mn trong cng vic cng cao th nhn vin cng trung thnh vi

cng ty. Thnh phn S tha mn trong cng vic c Beta = 0.36, sig = 0.627 > 0.05

nn gi thit ny c khng c chp nhn.

H2: Thu nhp cao s lm cho nhn vin trung thnh vi t chc hn. Thnh

phn Thu nhp cao c Beta = 0.528, sig = 0.000 < 0.05 nn gi thit ny c chpnhn.

H3: Cng ty c ch phc li tt s lm cho nhn vin trung thnh hn.

Thnh phn Cng ty c ch phc li tt c Beta = 0.064, sig = 0.562 > 0.05 nn

gi thit ny khng c chp nhn.

H4: Mi trng lm vic thun li lm cho nhn vin trung thnh vi t chc.

Thnh phn Mi trng lm vic thun li c Beta = 0.094, sig = 0.296 > 0.05 nn

gi thit ny khng c chp nhn.

H5: C c sng h tt t ng nghip lm cho nhn vin trung thnh vi

t chc. Thnh phn sng h tt t ng nghip c Beta = 0.141 , sig = 0.036 0.05 nn gi thit ny

khng c chp nhn.

H8: Xy dng mt vn ha cng ty mnh s khin nhn vin trung thnh hn

vi t chc. Thnh phn Xy dng mt vn ha cng ty mnh c Beta = -0.081, sig =

0.382 > 0.05 nn gi thit ny khng c chp nhn.

Sau khi loi cc bin khng tha gi thit ban u, ta c phng trnh hi quy

nh sau:

Y = 0 + 1lcao + 2dnghiep + 3ttien


33/40



Kt qu hi quy sau khi loi bin: cviec, ploi, mtruong, ctren v vhoa:

Coefficientsa

Unstandardized

Coefficients

Standardized

Coefficients Correlations Collinearity Statistics

Model B Std. Error Beta t Sig.

Zero-

order Partial Part Tolerance VIF

(Constant) -.795 .275 -2.892 .005

lcao .552 .097 .409 5.690 .000 .777 .498 .288 .496 2.018

dnghiep .172 .055 .176 3.162 .002 .500 .304 .160 .823 1.216

1

ttien .493 .084 .433 5.882 .000 .794 .511 .297 .472 2.120

a. Dependent Variable: tthanh

T bng trn ta c phng trnh hi quy:

Lng trung thnh = - 0.795 + 0.552*lcao + 0.172*dnghiep + 0.493*ttien

Phng trnh hi quy th hin mi quan h gia s trung thnh ca nhn vin

trong t chc (tthanh) vi cc bin c lp bao gm: Thu nhp cao (lcao), Sng h

t ng nghip (dnghiep), iu kin thng tin (ttien)

Thng qua kt qu hi quy ta thy, lng trung thnh ti cng ty PNJ ph thuc vo

3 yu t l: lng cao, mi quan h vi ng nghip v iu kin thng tin. Trong

, ta thy rng hai bin lcao v ttien c nh hng mnh nht vi Partial ca lcao l

0.498 v ca ttien l 0.511. Ngoi ra, lng trung thnh cn b nh hng bi yu t

mi quan h vi ng nghip (Partial = 0.304) cng gp phn khng nh trong vic

gi chn nhn vin.

7.KT LUN CA NGHIN CUBn nghin cu ny s dng bng cu hi phng vn trc tip i tng

ly d liu thng tin cho vic nghin cu v mc gn b ca nhn vin i vicng ty PNJ. Bng cu hi ny c xy dng da trn cc nh ngha v nhu cu ca

con ngi, cc l thuyt v mc hi lng ca con ngi trong t chc v nhng

nghin cu trc y v lng trung thnh ca nhn vin trong cng ty.

Nghin cu cng i theo chiu hng l phn tch 8 nhn t nh hng

n s trung thnh ca nhn vin i vi t chc gm: S tha mn trong cng vic,

Thu nhp cao, Ch phc li, Mi trng lm vic, Sng h t ng nghip, iu


34/40



kin thng tin, H trt cp trn, Vn ha cng ty theo l thuyt v hnh vi t vi t

chc. Dng phng php phn tch hi qui thng qua phn mm SPSS 16.0 cui cng

t c mt hm s hi qui v s trung thnh ca nhn vin.

Kt qu t c cho thy s trung thnh ca nhn vin ca mu ang

c nghin cu l ph thuc vo 3 nhn t trong s 8 nhn t c phn tch. ls thu nhp cao, s c th thng tin v mi quan h vi ng nghip. Cc bin ny

tc ng vo s trung thnh ca nhng nhn vin c kho st.

Kim nh gi thit m hnh khng nh nh sau: Thu nhp cao s lm cho

nhn vin trung thnh vi t chc hn, C c sng h tt t ng nghip lm cho

nhn vin trung thnh vi t chc, S cng bng trong chnh sch thng tin lm cho

nhn vin trung thnh hn vi t chc. Tt nhin nhn nh ny ch dnh cho mu

nghin cu 102 ngi v tt c nhng ngi l nhng nhn vin ti cng ty PNJ.

S liu thng k cho thy cc quan st c xu hng la chn mt p n cho

cc cu hi l trn mc trung b nh. Hn na trong vic la chn p n cng nhn

thy tt cc cc nh gi cao nht u c la chn tt c cc bin quan st nhng

ch c mt phn l la chn nh gi thp nht. Nhng nghin cu li hn ch l

khng tm hiu c vn tim n trong s la chn p n ny ca cc quan st

b sung thm sc thuyt phc cho nghin cu.

Vi kt qu ny gip cho cc nh qun l xy dng cc chnh sch v nhn s

cho ph hp trong iu kin cho php. Khi nhn vin trung thnh vi doanh nghip s

lm cho doanh s gia tng v gim ng k chi ph. Tuy nhin nh qun l ch s dng

bn nghin cu ny nh l bn tham kho xy dng mt bn nghin cu quy m

cao hn so vi qui m c s dng trong nghin cu ny.


35/40



PH LC---------o0o----------

PHIU THM D KIN NHN VIN

Xin cho Anh/Ch , hin nay chng ti ang tin hnh mt cuc thm d ly kin nhn vin cc cng ty. kin ng gp ca anh/ch rt qu bu cho cucnghin cu ny v c bo mt tuyt i, khng c cu tr li no ca anh/ch bcho l sai hay ng v thc sl cm nhn ring ca anh/ch.

Anh/ch vui lng cho bit mc ng ca mnh vcc pht biu di y.i vi mi pht biu, hy khoanh trn vo mc ng m Anh/ch cho l hp lnht theoquy cl:

1. Hon ton khng ng 2. Khng ng 3. Phn vn 4. ng 5. Hon ton ng

Q1: Xin anh ch cho bit mc ng v cng vic hin nay ca Anh/Ch ticng ty.

M S Cu pht biu Mc ng

1Cng vic cho php Anh/Ch s dng tt ccnng lc c nhn.

1 2 3 4 5

2 Cng vic rt th v 1 2 3 4 5

3 Cng vic c nhiu thch thc 1 2 3 4 5

4Cng vic c nhiu quyn hn v trch nhimph hp

1 2 3 4 5

5Khi cng vic hon thnh tt, s c cng tynh gi cao

1 2 3 4 5

6 Anh/Ch thch cng vic hin ti 1 2 3 4 5

Q2: Xin cho bit mc hi lng v tin lng hin nay ca Anh/Ch ti cngty.

1Anh/Ch c tr lng cao so vi cng tycng ngnh

1 2 3 4 5

2 Anh/Ch thng c tng lng 1 2 3 4 5

3 Anh/Ch hiu r v quy ch lng 1 2 3 4 5

4 Anh/Ch c th sng hon ton da vo thu 1 2 3 4 5


36/40



nhp t cng ty

5Tin lng tng xng vi kt qu lm vicca Anh/Ch

1 2 3 4 5

6Tin lng c tr cng bng, hp l gia cc

nhn vin

1 2 3 4 5

7Anh/Ch hi lng vi mc lng hin ti camnh

1 2 3 4 5

Q3: Xin cho bit mc ng v cc ch phc li hin nay ca cng ty.

1 Cng ty c ch phc li tt 1 2 3 4 5

2Cng ty thc hin ch BHXH, BHYT,BHTN rt tt

1 2 3 4 5

3 Anh/Ch hi lng vi ch tin thng cacty

1 2 3 4 5

4Khi gia nh anh ch c vic h trng ccng ty quan tm chia s

1 2 3 4 5

5Anh/Ch cm thy hi lng vi cc hat ng tchc on hi (Cng on, on thanh nin)trong cng ty

1 2 3 4 5

6 Cc chuyn du lch, picnic ca cng ty tht sth v 1 2 3 4 5

7Anh/Ch nh gi cao chng trnh phc lica cng ty

1 2 3 4 5

Q4: Xin cho bit mc ng v Mi trng lm vic hin nay ti cng ty

1 Cng vic khng b p lc cao 1 2 3 4 5

2Cng vic khng i hi thng xuyn phi

lm ngoi gi

1 2 3 4 5

3 Trang thit b ni lm vic an ton, sch s 1 2 3 4 5

4Anh/ch c cung cp y thit b, thngtin thc hin cng vic

1 2 3 4 5

5Khng gian, thit k ni lm vic lm anh/chthy thoi mi v d chu

1 2 3 4 5


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6Cng vic n nh, khng phi lo lng v mtvic lm

1 2 3 4 5

7Bu khng kh lm vic trong cty rt thoi mi,vui v

1 2 3 4 5

8 Thi gian bt u v kt thc gi lm vic hpl 1 2 3 4 5

9Anh/Ch bng lng vi mi trng lm vichin ti ca cng ty

1 2 3 4 5

Q5: Xin cho bit mc ng cho nhng nhn xt sau y v ng nghiphin nay ca Anh/ch

1 ng nghip ca anh/ch thoi mi v d chu 1 2 3 4 5

2 Anh/Ch v cc ng nghip phi hp lm victt 1 2 3 4 5

3Nhng ngi m anh/ch lm vic vi thnggip ln nhau

1 2 3 4 5

4ng nghip lun ng vin, chia s vi nhngthnh cng hay sai lm ca nhau

1 2 3 4 5

5Anh/Ch cm thy c nhiu ng lc trau dichuyn mn khi c lm vic vi cc ng

nghip ca mnh

1 2 3 4 5

Q6: Xin cho bit mc ng v nhng iu kin thng tin ca Anh/ch hinnay ti cng ty

1Anh/Ch c bit nhng iu kin cthng tin

1 2 3 4 5

2 Cng ty to cho anh ch nhiu c hi thng tin 1 2 3 4 5

3 Chnh sch thng tin ca cng ty cng bng 1 2 3 4 5

4Anh/Ch c cung cp kin thc/k nng cnthit cho cng vic

1 2 3 4 5

5Cng ty to cho anh/ch nhiu c hi pht trinc nhn

1 2 3 4 5

6Cng ty gip anh/ch c k hoch r rng trongo to, pht trin ngh nghip c nhn

1 2 3 4 5


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Q7: Nhn nh v cp trn trc tip

1Cp trn hi kin anh/ch khi c vn linquan n cng vic ca anh/ch

1 2 3 4 5

2Cp trn khuyn khch cp di tham gia vo

nhng quyt nh quan trng

1 2 3 4 5

3Anh/Ch c bit phm vi trch nhim cngvic

1 2 3 4 5

4Anh/Ch c bit nhn xt ca cp trn vmc hon thnh cng vic

1 2 3 4 5

5Anh/Ch nhn c s ng vin khen thngkp thi t cp trn khi hon thnh cng vic

1 2 3 4 5

6 Anh/Chi tin tng cp trn ca m nh 1 2 3 4 57 Anh/Ch c s h tr ca cp trn 1 2 3 4 5

8Nhn vin c tn trng v tin cy trong cngvic

1 2 3 4 5

9 Lnh o c tc phong lch s, ha nh 1 2 3 4 5

10Nhn vin c i x cng bng, khng phnbit

1 2 3 4 5

Q8: Cng ty lun:

1 Kch thch s sng to trong cng vic 1 2 3 4 5

2Gio dc cn b, nhn vin ca mnh sngtrong mt nn vn ha m Nhn L Ngha Tr Tn c cao

1 2 3 4 5

3Quan tm n i sng nhn vin, mi ngisng vi nhau c ngha tnh

1 2 3 4 5

4 cao li ch nhn vin, c tinh thn trchnhim i vi x hi v cng ng

1 2 3 4 5

Q9: Xin cho bit mc ng ca Anh/ch cho nhng pht biu sau:

1 Anh/Ch c nh li lu di cng cng ty 1 2 3 4 5

2 Nu c ni khc c li ngh lng bngtng i hp dn hn, anh/ch vn s li

1 2 3 4 5


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cng cng ty

3V nhiu phng din, anh ch coi cng ty lmi nh th hai ca mnh

1 2 3 4 5

H v Tn :Ni cng tc :Chc v :

Chn thnh cm n sgip ca cc Anh/ChChc Anh/Ch lun vui v trong cng vic v trong cuc sng


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DANH MC TI LIU THAM KHO[1] Hong Trng Chu Nguyn Mng Ngc (2008) Phn tch dliu nghin cu vi

SPSS,

[2] L Vn Huy (n.d.) Phn tch dliu vi SPSS, xem ngy 11/03/2011,

[3] Nguyn Thnh Cng, Phm Ngc Thy, Trng i hc Bch khoa, HQG-

HCM, Cc yu t nh hng n lng trung thnh ca khch hng i vi thng

hiu in thoi di ng, Tp ch pht trin KH&CN s 8, (2007.

[4] Nguyn Th Mai Trang, Khoa Kinh t, HQG-HCM, Cht lng dch v, s tha

mn v lng trung thnh ca khch hng siu th ti TpHCM, (2006)

[5] Trn Kim Dung, o lng mc tha mn i vi cng vic trong iu kin tiVit Nam, (2005)

[6] Trn Ngc V (n.d.)Hng dn sdng SPSS, xem ngy 11/03/2011,

[7] TS. Trn Th Kim Dung, Nhu cu, s tha mn ca nhn vin v mc gn kt

i vi t chc, (2005)

0.1. Tham khao_HaiLong_CamKet

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