www.BeyondIndigoPets.com While we wait for the webinar to begin… If you cannot hear me speaking… • Type me a message in the chat window (lower right hand portion of the screen) • If you are using your phone, be sure you enter the audio code Upcoming Free Webinars: • February 26th, 12:00-12:30 CST “Easy SEO: Get Found Locally” • March 5 th , 12:00-12:30 CST “Website Essentials” • March 12 th , 12:00-12:30 CST “Getting to Know You, Getting to Know All About You” Veterinary Blog: • Why I Fired Demand Force ( http://www.leospetcare.com/why-i-fired-demandforce-veterinary/ )
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002 february 2014 turning negative reviews into positive experiences
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www.BeyondIndigoPets.com
While we wait for the webinar to begin…If you cannot hear me speaking…• Type me a message in the chat window
(lower right hand portion of the screen)• If you are using your phone, be sure you
enter the audio codeUpcoming Free Webinars:• February 26th, 12:00-12:30 CST “Easy SEO: Get Found Locally”• March 5th, 12:00-12:30 CST “Website Essentials”• March 12th, 12:00-12:30 CST “Getting to Know You, Getting to Know All About You”Veterinary Blog:• Why I Fired Demand Force (http://www.leospetcare.com/why-i-fired-demandforce-veterinary/)
Benefits of Handling Negative ReviewsAccording to a study done by American Express, about 25% of the people who have a bad customer service experience go to a social media site to post about it, BUT 80% of those posts are ignored by the companies.
Benefits of Handling Negative ReviewsThe same study found that about half of customers give businesses one week to respond to a question or complaint before moving on.
Benefits of Handling Negative ReviewsAppropriately handling negative reviews:
Helps you keep your current customersMarkets your excellent customer serviceProvides feedback for business improvement Provides feedback on customer wants and
If you cannot get through to your client by phone or email or if your attempts at resolving the situation are not working, you may need to post a public response.BE NICEYou are now posting for the general public