00. Lean Six Sigma Green Belt Orientation

8/18/2019 00. Lean Six Sigma Green Belt Orientation

1/18

Lean Six Sigma Green Belt Training

Orientation

Presented by Patrick TerrelLean Six Sigma Black Belt


2/18

BlackBerry CONFIDENTIAL Slide 2

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TM(6SIGMAGBBT!"#$%""" LSS Green Belt Orientation

Internal Use Only

Agenda

&ontin'o's Imro)ement and Lean Six Sigma *+y BlackBerry needs Lean Six Sigma ,O*

Lean Six Sigma Green Belt &erti-ication Program

T+e training

T+e ro.ect T+e certi-ication

T+e on!going alication


3/18

BlackBerry CONFIDENTIAL Slide /

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Internal Use Only

T+ere Are Lots o- *ays to Ac+ie)e

&ontin'o's Imro)ement

Time

I m p r o v e m

e n t


4/18

BlackBerry CONFIDENTIAL Slide $

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Internal Use Only

*+at 0isting'is+es Six Sigma1

Six Sigma +as t+e -olloing distinctions3 4'ality imro)ement met+odology -irst concei)ed and

alied at Motorola in #56

4'antitati)e7 meas'rement!based aroac+ to rocess

imro)ement Met+od o- red'cing rocess de-ects to /%$ de-ects er

million oort'nities 8 or six standard de)iations -rom

t+e mean (69

Met+od t+at +as been s'ccess-'lly adoted by many

organi:ations7 all o- +ic+ +a)e reali:ed imro)ed

rocess ;'ality and signi-icant cost sa)ings


5/18

BlackBerry CONFIDENTIAL Slide <

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DEFINEClarify and understand the problem and

improvement objective. Develop clear charter that

will provide significant benefits to the business

E!"#$EDevelop a data collection plan and measure the

baseline

!N!%&'E( #nearth the potential causes

( !naly)e causes and determine the vital few

I*$+,E *ropose solutions and pilot them

C+NT$+% "ustain the results

Six Sigma 0MAI& Met+odology


6/18

BlackBerry CONFIDENTIAL Slide 6

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Internal Use Only

Probability and t+e Area =nder ,ormal &'r)e

+utput

6>

5

-/01(0(/((-

1.-

1.

1./

1.0

1.1

Normal Curve and *robability !reas

55%?/>


7/18BlackBerry CONFIDENTIAL Slide ?

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T+e Process Pro)ides t+e 0istrib'tion @ t+e &'stomer

Pro)ides t+e Seci-ication Limits

#pper"pecification

%imit

%ower"pecification

%imit

0istrib'tion c

0istrib'tion b

0istrib'tion a


8/18BlackBerry CONFIDENTIAL Slide

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Internal Use Only

Six Sigma Process &aability

Imro)ement

2//2*orld class

Six Sigma

A)erage

Belo a)erage

/%$3

672#"-

667"?

/"7


9/18BlackBerry CONFIDENTIAL Slide 5

Internal Use Only


Internal Use Only

*+at 0isting'is+es Lean1

Lean +as its roots in t+e Toyota Prod'ction System and'st In Time rod'ction

Lean term as introd'ced by ames *omac+ in +is

book abo't t+e Toyota Prod'ction system +ic+ +e

called Lean T+inking Lean is abo't eliminating aste 8 anyt+ing more t+an

t+e minim'm necessary

Lean incl'des a n'mber o- tools s'c+ as3

al'e stream maing

? aste identi-ication

Cai:en e)ents


10/18BlackBerry CONFIDENTIAL Slide #"

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Lean Six

Sigma

#% Accelerate

Imro)ement

$% 0e)elo t+e ,ext

Generation

o- Leaders

2% Le)erage

knoledge

/% B'ild on +at e

+a)e done3

Le)erage

s'ccesses

*+y Lean Six Sigma1


11/18BlackBerry CONFIDENTIAL Slide ##

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Internal Use Only

Lean Six Sigma &an Ac+ie)e Breakt+ro'g+

Imro)ement *+en Proerly Alied

Time

I m p r o v e m

e n t

Create an

intervention with

4nowledge

5 r e

a 4 t h r

o u g h

i m p r

o v e m

e n t


12/18BlackBerry CONFIDENTIAL Slide #2

Internal Use Only


12

Some Lean Six Sigma &omanies

Pratt @ *+itney Bombardier

MAAD

,o)o+arm (Te)a

=ltra Electronics

&anadian Marconi

&omany (Esterline

Bell &anada

General Electric

American Exress

Sears Post &anada

Bank One o- America

Air &anada

Aerolan

Standard Li-e

&asino o- Montreal

S+eraton Fotels

,okia

Ale


13/18BlackBerry CONFIDENTIAL Slide #/

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Internal Use Only

Lean Six Sigma at BlackBerry

anagement determines critical business issues andhigh level opportunities for improvement Corporate $e(org6 5lac45erry 01 7ar $oom6 *olaris *rocess

$e(engineering6 Customer N*"6 Customer Complaints

%ean "i8 "igma resources are identified and assigned to

projects

Currently certified 5elts

Candidates to be developed and certified as 9reen

5eltsanagement as4s candidate or candidate as4s management


14/18BlackBerry CONFIDENTIAL Slide #$

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Lean Six Sigma at BlackBerry

Candidates complete training : receive trainingcertificate

Candidates are assigned "i8 "igma projects and ; or

tas4s to complete under the guidance of a "i8 "igma

5lac4 5elt coach "uccessful candidates are certified as 9reen 5elts by

5lac45erry

Certified 9reen 5elts continue to apply s4ills to improve

5lac45erry "ome certified 9reen 5elts continue doing more

advanced projects and receive additional training to

become 5lac4 5elts


15/18BlackBerry CONFIDENTIAL Slide #<

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Green Belt Training &ontent 8 Fig+lig+ts0e-ine

oice o- t+e c'stomer Pro.ect c+arter

SIPO&

Hesistance to c+ange

Team dynamics

Meas're

Process ma7 introd'ction toal'e Stream Maing

ariation7 *aste7 &omlexity

0ata collection lan

Patterns o- data

Process caability

0escriti)e statistics

Analy:e

Gra+ical and statistical analysisHoot ca'se analysis

Fyot+esis testing

Imro)e

Sol'tion rioriti:ation matrix

MEA

Pilot imro)ement lan

,e rocess ma

Poka Joke

&ontrol

&ontrol lan

&ontrol c+arts

Standard oerating roced're(SOP or c+ecklist

Pro.ect doc'mentation

Pro.ect clos're reort


16/18BlackBerry CONFIDENTIAL Slide #6

Internal Use Only


Internal Use Only

*+y a ro.ect

Imro)e BlackBerryKs er-ormance inancial bene-it

Learn by doing

Obtain Green Belt certi-ication

Gi)e )isibility to t+e team and romote t+e ac+ie)ements

16


17/18BlackBerry CONFIDENTIAL Slide #?

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Internal Use Only

Cey S'ccess actors

0ri)ing need

Exec'ti)e leaders+i

Breakt+ro'g+ goals

0e-ined reso'rces

'nctional in-rastr'ct're

S'ort systems

Organi:ational ill

&aable eole


18/18Slid #

Internal Use OnlyInternal Use Only

BlackBerry ,eeds Lean Six Sigma Skills

8 ,o7 More T+an E)er

4'estions and comments

00. Lean Six Sigma Green Belt Orientation

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