0 FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC. FOR PRODUCER USE ONLY - NOT FOR DISSEMINATION TO THE PUBLIC.

1FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.FOR PRODUCER USE ONLY - NOT FOR DISSEMINATION TO THE PUBLIC

2FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.FOR PRODUCER USE ONLY - NOT FOR DISSEMINATION TO THE PUBLIC

You asked, we answered

Life insurance distribution is changing Consumers expect fast and easy processing Our ultimate goal: A best-in-class solution

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Benefits

Simplifies the producer’s sale In most cases all the information needed will be collected up front, but in some

instances American General may need to request additional information Data entry requirements limited to those a licensed producer must collect Easy web tools accessible via single sign-on to eStation or through WinFlex, Vital

Term and agency websites without additional authentication

Improves issue time by reducing 1-4 days of processing Trained interviewers gather detailed Underwriting information required on Parts A & B Interviewers access examiners’ schedule real time ExamOne quality review before eSubmit ensures application is “In Good Order”

Producer focuses on relationship, sale and customer needs American General and ExamOne take care of the rest – at no cost to the agency

4FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.FOR PRODUCER USE ONLY - NOT FOR DISSEMINATION TO THE PUBLIC

Selects product and rate class

Prepares client for teleinterview and exam

Accesses AG Quick Ticket

Enters data and eSigns

Checks status

Completes application packet

Schedules exam

Delivers application packet for signatures

QCs form then eSubmits

Submitted for underwriting decision

If approved, policy delivered

Producer Vendor New Business

Ticket Process Overview

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■ AG Select-a-Term: 15 & 20 – 30 years

■ AG ROP Select-a-Term: 20 – 35 years

■ AG Secure Lifetime GUL: Fixed UL with Guarantees

■ Not currently available: US Life (NY) applications, replacements, separate owners/payers

■ Access AG Quick Ticket

■ Enter the client’s information

■ Explain the next steps to the client outlining the teleinterview and paramedical exam process

■ All required fields must be completed

■ Ticket submitted to vendor for fulfillment

■ Client contacted in 24 hours

■ If no contact is made, follow-up every 26 hours up to 7 days

■ Agency notified after 7 days if no contact is made

Licensed Agent determines right product & rate class for client

Agent enters client information on

AG Quick Ticket*

Ticket submitted electronically to

vendor

Vendor contacts client

Online Process

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■ Application packet completed

■ Exam takes place at client’s home, place of business or at an ExamOne branch office.

■ Application packet provided to the client for review and signatures

■ Examiner performs exam

■ Application packet checked for completeness

■ Application packet images sent to American General

Telephoneinterview

Paramedicalexamscheduled

Examiner delivers forms for signatures

Scrubs forms and images to American General

Online Process, continued

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eStation and LifeSpeed

8FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.FOR PRODUCER USE ONLY - NOT FOR DISSEMINATION TO THE PUBLIC

Monitor Ticket Status

To monitor the status of a submitted ticket estation.americangeneral.com examone.com/agents-agencies Agency Management Systems receiving AG’s pending

status feeds

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Marketing Support

Video Support materials

Producer Guide User Functionality Guide Quick Reference Guide Client Prep Guide

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Coming soon…

Look for these valuable enhancements in the second quarter of 2012 Addition of US Life (New York) applications Ability to send unsigned quote/illustration images to ExamOne

11FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.FOR PRODUCER USE ONLY - NOT FOR DISSEMINATION TO THE PUBLIC

12FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.FOR PRODUCER USE ONLY - NOT FOR DISSEMINATION TO THE PUBLIC

Important Information

Policies issued by:American General Life Insurance Company (American General Life)2727-A Allen Parkway, Houston, TX 77019The United States Life Insurance Company in the City of New York (US Life)One World Financial Center, 200 Liberty Street, New York, NY 10281

AG Secure Lifetime GUL Policy Form Numbers 10460, ICC-10460, 10460N; AG Select-a-Term Policy Form Numbers 07007, ICC-07007, 09007N; AG ROP Select-a-Term Policy Form Numbers 10001 and 10001N. The underwriting risks, financial and contractual obligations and support functions associated with the products issued by American General Life or US Life are the issuing insurer’s responsibility. Guarantees are subject to the claims-paying ability of the issuing insurance company. US Life is authorized to conduct insurance business in New York. Policies and riders not available in all states. American General Life Companies, www.americangeneral.com, is the marketing name for a group of affiliated domestic life insurers, including American General Life and US Life.

©2012. All rights reserved.

AGLC105752 REV0512