0 ©2011, Cognizant Dec 2011 ©2011, Cognizant Oracle ERP HRMS Testing 108 countries Roll-out - Challenges & Best Practices -Sathish Rajamani - P R Shankar.

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©2011, Cognizant

Dec 2011

©2011, Cognizant

Oracle ERP HRMS Testing108 countries Roll-out- Challenges & Best Practices

-Sathish Rajamani- P R Shankar

Oracle Testing

2 | ©2011, Cognizant 2

Contents

2

Background & Objectives

Application Landscape

5

6

Scope of Engagement

Challenges faced

1

3

4

Solution Approach5

Value adds to client6

Engagement summary7


Background & ObjectivesB

ackg

rou

nd

Ob

jecti

ves

Leading Biopharmaceutical company.

World-wide operations

Over 50,000 people with presence

across all continents

Company is rolling out Oracle ERP HCM

application covering 108 countries to

streamline the HR function

Ensure smooth rollout of HCM application

Quick time to market

Standardization of HR processes while catering to local/regional requirements.

Deliver in a complex, dynamic environment with business demands, requirements & priorities

Drive lower cost for rollout

QA Objectives

Comprehensive overall test strategy for this global roll-out

Consistency within client’s software quality organization

Maximized value from testing and minimize time spent by business-users

Business Objectives


I need an accelerated Testing Solution which meets my GTM and Quality benchmarks

I want to Automate my Oracle ERP Testing

Solution

I need assurance on the quality of my Oracle ERP Implementation and that it meets the requirements set out


Scope of the engagement

Testers do not have adequate

functional knowledge of the Oracle ERP

System & System Integration Testing

Engagement Objectives

Multi-lingual Testing

Interface Testing

UAT support

Pre-Release Testing

Global Release & Defect Management

Security Testing

Out of scope

Performance Testing


Modules in Scope

2010 2011 2012 2013 2014 2015

Core HR (Cluster – 0) (For non-Payroll countries)

Core HR Recruitment Assignment Mgmt Time mgmt Learning ManagementPayroll

Modules in focus

Stock options moduleBenefits & RP

OM , PA, Time Management (Cluster – 3 & 4)

Payroll (Cluster 4 & 5)

OM , PA, Time Management (Cluster – 1 & 2)

Payroll (Cluster 1 & 2)

Rect. Learning Mgmt (Cluster 1 & 2)

Rewarding performance (Cluster 3 & 4)

Rect. Learning Mgmt (Cluster 3 & 4)

Rewarding performance (Cluster 3 & 4)


Seasonal events to synchronize


Engagement Summary

Oct ‘10

Jan’11

Apr ‘11

Jul’11

Project Kick off

• Test Lab to exhibit capabilities

• Project Started

First Release

• International Assignment Employee Testing

• Interface Testing

Aug’11

Nov ‘10

WAVE 1

• Belgium

• Spain

• Portugal

Mar’11

Regression Testing

• Belgium

• Spain

• Portugal

• Switzerland

• Italy

• Turkey

• France

WAVE 2

• Norway

• Denmark

• Finland

Mid release

• Test Script Preparation

• Regression Testing

Sep - Nov’11

WAVE 3

• Philippines

• Malaysia

• Indonesia

• South Korea

• Vietnam

• Hong Kong

• New Zealand

• Thailand

• India

• Singapore

• Australia

• Talent Suite ( PM, RP Learning) for Wave 1 to 3 Countries

WAVE 4

Dec - Mar’12

WAVE 2

• 50 countries

• Recruitment

• Talent Suite ( PM, Rewards Learning) for all Wave Countries



I need someone to guide me on

how to Improve my Oracle ERP

Testing Organization and

Processes


Solution

My Oracle ERP Testing processes are

not aligned to Industry Standards

Testers do not have adequate

functional knowledge of the Oracle ERPI want to Automate my Oracle ERP

Testing Solution

I need assurance on the quality of my Oracle ERP Implementation and that it meets the requirements set out


I need someone to guide me on how

to extend and enhance my Oracle ERP

Testing Organization and Processes I want to reduce the Total Cost of

Ownership for QA activities

I need someone to guide me on

creating an On Demand Test Model

with optimizations while maintaining

consistency in processes and metrics

Testing HRMS systems - Challenges FacedC

halle

ng

es

face

d

Incomplete requirements (specifically local/regional/statutory requirements)

Execution in a multi-vendor scenario

Complex Implementations - involving multiple business processes, integration with external applications and geographies.

Test data preparation:

Identification of meaningful data sets for repeat test execution

Maximum scenario coverage

Test Automation: Tool limitations and application dependencies

Data Privacy – HR, Payroll , Benefits & other modules

End-to-End Test Management

Test Planning

Metrics – Comprehensive set of Metrics for informed decision making

Multi-lingual testing


Solution – Recommended approach

Complex implementations– involving multiple countries and multi-lingual users across an organization.

Challenges

Model Driven Approach to Testing

Seeding of functional experts and business users within the delivery teams

Two pronged approach – Globalization & Localization

Engaged translators & localites

Tool-agnostic Framework driven automation

Integrate various tools with each other and also with Project planning tool

Using our in-house tool to identify optimum number of datasets for data generation

Data scrambler tool/ tool to mask sensitive fields

Approach

End to end Test Management

Test data preparation

Data Privacy issues

Automation Challenges

Augment team with skilled testers along with business-users

Functional competency for testers

Business requirements are sometimes missed; business scenarios are not detailed enough

10 | ©2011, Cognizant 10

Solutions and Processes Challenges & Complexities Solutions approach

Commonly used languages across

French (France/Canada/Belgium/ African countries)

German (Germany/Switzerland/Austria)

Spanish (Different in Spain & different Spanish in Latin American countries)

One-off languages (many)

Testing with the help of interpreters

Creation of Test cases, Test Data, Reports

Execution by QA team with oversight by interpreters

Test results validation

Comparing test scripts using English & Application

Validation for foreign language characters

Operating systems

Check and compare with English scripts and results

Check results using error messages obtained from commonly used languages and corresponding error numbers to fix issues.

Testing country specific modules Internationalization & Localization

Globalized Test Cases

Localization to suit local countries

Multi-lingual testing Decisions Involving foreign

language testing

Cultural

Multi-lingual testing using Interpreters Localities

Multi-lingual testing Technical methods

11 | ©2011, Cognizant 11

Solution & ProcessesChallenges & Complexities Solutions approach

• Continuous functionality enhancements causing changes to systems landscape.

• Managing multiple upstream, downstream applications & interfaces

• Shorter testing window due to schedule over-run

• Data privacy

• Blend of skilled people

• End-users, Testers and Testers with additional language

• Risk based testing

• Leveraged Cognizant test accelerators

• Automation

• Data scrambler tool

Technical

• Resistance to change

• A number of countries that are new to ERP implementation & has no process or tools to testing.

• Ensure compliance to corporate QA standards and philosophy.

• Managing multiple sets of global & regional business units.

• Managing multiple business partners and acquired entities.

• Operating in 16X6 mode and in 9 different time zones.

• Testing Center of Excellence

• Quality measures through business leaders support

• Region specific initiativesOrganizational

12 | ©2011, Cognizant 12

Value-adds to Client

LN EBPS -Cognizant Partnership

Oracle Platinum partner Expertise on processes, Methodologies and Artefacts

Relationship with Oracle

Heterogeneous talent pool of career testers Innovative tools and techniques to provide accelerated

testing solutions

Testing Capability

Our Commitment

Committed ‘Release-on-Release’ productivity gains Dedicated Innovation charters & teams Seeding of Business Users in delivery teams to act as

product experts at offshore

Solution Accelerators

Visual modeling and Risk Based Testing enabling tool

Test repository for delivered functionalities Tool agnostic proprietary automation Framework Data sensitivity - Data scrambler tool

13 | ©2011, Cognizant 13


SolutionI need someone to guide me on

creating an On Demand Test Model

with optimizations while maintaining

consistency in processes and metrics

Client Appreciation

''Microsoft Word does not have a font big enough to show the gratitude I have for all of you. In the midst of insurmountable challenges you collectively triumph and continue to deliver quality work on the Oracle ERP HRMS project. Your dedication to this project including sacrificing your nights and weekends is commendable. Thanks to you, this important effort met our objectives as a company as we move forward. Your accomplishment is another great example of how innovative thinking and teamwork by QA can help move our company forward.

Thank you for continuing to do an exceptional job!

QA Manager

14

©2011, Cognizant

Thank you

0 ©2011, Cognizant Dec 2011 ©2011, Cognizant Oracle ERP HRMS Testing 108 countries Roll-out - Challenges & Best Practices -Sathish Rajamani - P R Shankar.

Documents

oracle erp testing solution

accelerated testing

oracle erp testing organiz

countries wave

wave countries

payroll cluster

time management cluster

learning mgmt cluster