CIW Lab: Guest Check-in Instructions Instructions if there is an iDevice with wi-fi or data (3G/4G) to scan guests' tickets If you do not bring an iDevice, Host or Lead might provide one. If you need wi-fi access, ask Host. If a Menlo Pass holder arrives without a ticket, send them to Lead. If Lead is unavailable, ask them to call (312) 625-5467. 1) Ask for each guest’s paper ticket or e-ticket and scan it 2) If guest purchased ticket but lost it: scan code next to their name on QR CODE SHEET a) Lead and/or Host will provide QR CODE SHEET b) If guest is not on QR CODE SHEET or if you do not have QR CODE SHEET, write name on LOST TICKET SHEET and say, "As soon as I can I will call my supervisor to verify that you're on the list. Meanwhile, if you can, search your email for subject: Chicago Ideas Order Confirmation from [email protected]" 3) If guest has not purchased ticket and Lab is not sold out: say, "Please purchase a ticket on www.chicagoideas.com" 4) If guest has not purchased ticket and Lab is sold out: say, "This Lab is sold out. I can add you to the waitlist. If tickets become available for purchase after the Lab begins I will let you know" a) write name on WAITLIST SHEET 5) When everyone present with a ticket is in Lab a) Lead will help you with LOST TICKET AND WAITLIST SHEETS i) if there are any issues, tell Lead b) If Lead will not be present call Command Center (312) 625-5467 and read them names on LOST TICKET SHEET i) Command will tell you who has purchased a ticket, cross their names out on the LOST TICKET SHEET and tell them to enter Lab 1
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CIW Lab: Guest Check-in InstructionsInstructions if there is an iDevice with wi-fi or data (3G/4G) to scan guests' tickets If you do not bring an iDevice, Host or Lead might provide one. If you need wi-fi access,
ask Host. If a Menlo Pass holder arrives without a ticket, send them to Lead. If Lead is unavailable,
ask them to call (312) 625-5467.
1) Ask for each guest’s paper ticket or e-ticket and scan it2) If guest purchased ticket but lost it: scan code next to their name on QR CODE SHEET
a) Lead and/or Host will provide QR CODE SHEETb) If guest is not on QR CODE SHEET or if you do not have QR CODE SHEET, write
name on LOST TICKET SHEET and say, "As soon as I can I will call my supervisor to verify that you're on the list. Meanwhile, if you can, search your email for subject: Chicago Ideas Order Confirmation from [email protected]"
3) If guest has not purchased ticket and Lab is not sold out: say, "Please purchase a ticket on www.chicagoideas.com"
4) If guest has not purchased ticket and Lab is sold out: say, "This Lab is sold out. I can add you to the waitlist. If tickets become available for purchase after the Lab begins I will let you know"a) write name on WAITLIST SHEET
5) When everyone present with a ticket is in Laba) Lead will help you with LOST TICKET AND WAITLIST SHEETS
i) if there are any issues, tell Leadb) If Lead will not be present call Command Center (312) 625-5467 and read them names
on LOST TICKET SHEETi) Command will tell you who has purchased a ticket, cross their names out on the
LOST TICKET SHEET and tell them to enter Labii) Command will tell you who has not purchased a ticket, tell these guests, "I'm sorry
but I don't have any record that you purchased a ticket." Then tell them step 3 or 4.iii) Tell guests on WAITLIST SHEET, "I'm sorry but no tickets are available for
purchase."(1) If there are any issues say, "I'm sorry I don't have the authority to solve this
issue, please call the CIW Ticketing Office at (312) 906-7419."6) Give all SHEETS to Lead. If Lead is not present, give all SHEETS to Host.
1
CIW Lab: Guest Check-in InstructionsInstructions if there is no iDevice or if iDevice stops working1) Ask for each guest’s paper ticket or e-ticket and cross their name off QR CODE SHEET
a) *if you scanned some guests before iDevice stopped working, you do not need to write those names anywhere
b) If you do not have QR CODE SHEET, write their name on NO iDEVICE/NO QR CODE SHEET
c) If guest purchased ticket but lost it: cross their name off QR CODE SHEETi) If guest is not on QR CODE SHEET or you do not have QR CODE SHEET, write
name on LOST TICKET SHEET and say, "As soon as I can I will call my supervisor to verify that you're on the list. Meanwhile, if you can, search your email for subject: Chicago Ideas Order Confirmation from [email protected]"
2) If guest has not purchased ticket and Lab is not sold out: say, "Please purchase a ticket on www.chicagoideas.com"
3) If guest has not purchased ticket and Lab is sold out: say, "This Lab is sold out. I can add you to the waitlist. If tickets become available for purchase after the Lab begins I will let you know."a) write name on WAITLIST SHEET
4) When everyone present with a ticket is in Laba) Lead will help you with LOST TICKET AND WAITLIST SHEETS
i) if there are any issues, tell Leadb) If Lead will not be present call Command Center (312) 625-5467 and read them names
on LOST TICKET SHEETi) Command will tell you who has purchased a ticket, cross their names out on the
LOST TICKET SHEET and tell them to enter Labii) Command will tell you who has not purchased a ticket, tell these guests, "I'm sorry
but I don't have any record that you purchased a ticket." Then tell them step 3 or 4.iii) Tell guests on WAITLIST SHEET, "I'm sorry but no tickets are available for
purchase."(1) If there are any issues say, "I'm sorry I don't have the authority to solve this
issue, please call the CIW Ticketing Office at (312) 906-7419."5) Give all SHEETS to Lead. If Lead is not present, give all SHEETS to Host.
if you have an iDevice you are bringing to Lab, use instructions below to download and test CI Scanning App
if you do not have an iDevice, review instructions below so you are prepared in case Host or Lead provides you with an iDevice
2
CIW Lab: Guest Check-in InstructionsGo to the 'App Store' on the iDevice In the Search Bar type “CI Scanning”
then click 'FREE' If Search Bar does not work, search
Google for "CI Scanning app store"
3
CIW Lab: Guest Check-in InstructionsAfter downloading completes, click 'OPEN' in the upper right
Click 'Log in' in the upper left
4
CIW Lab: Guest Check-in InstructionsType in (CASE SENSITIVE):Email: [email protected]: VolunteerClick 'Go' in the lower right
Events are sorted by Event Type.Scroll down to Event Type: 'Special Engagement' and click on 'Welcome to Chicago Ideas'
5
CIW Lab: Guest Check-in Instructions Click 'Scan' in the lower left If you need to go back, click the left
arrow in the upper left
Point the iDevice at the image below as if you were taking a picture of the QR Code (you may need to move the iDevice closer to or further away from the image and wait for the camera to focus)
When "Ticket has already been scanned." appears at the top of the screen, it means the iDevice has scanned the ticket.
If you need to go back, click the 3 white bars at the bottom of the screen
If the flash turns on but you don't need it on: go back, point the iDevice at a light, click 'Scan' again (the flash should now be off)
Below is an image of what appears at 6
Special Engagement
CIW Lab: Guest Check-in Instructionsthe top of the screen when you scan a valid ticket.
On the day of the Lab you are volunteering for, click 'Today's Events' in the lower right
Events are sorted by Event Type, scroll to 'Labs' or 'Premier Labs' and click on your Lab
7
CIW Lab: Guest Check-in InstructionsLOST TICKET SHEET
Ambassador writes guest's name here if...Guest purchased ticket but lost it
and Guest is not on QR CODE SHEETOr there is no QR CODE SHEET
Last Name First Name Email address used to purchase ticket
8
CIW Lab: Guest Check-in Instructions
WAITLIST SHEETAmbassador writes guest's name here if...
Guest has not purchased ticketand Lab is sold out
Last Name First Name
9
CIW Lab: Guest Check-in Instructions
10
CIW Lab: Guest Check-in Instructions
NO iDEVICE/NO QR CODE SHEETAmbassador writes guest's name here if...
There is no iDeviceand Guest showed you ticket
and there is no QR CODE SHEET
Last Name First Name
11
CIW Lab: Guest Check-in Instructions
WELCOME MESSAGEWelcome to Chicago Ideas Week and one of 90 Labs taking place all over the city this week! CIW is about sharing ideas, inspiring action, and igniting
12
CIW Lab: Guest Check-in Instructionschange to positively impact our world. Our goal is to create new connections and collaborations, and stimulate new initiatives and ventures. We’re delighted to have you take part in our Ideas Festival for Everyone. We encourage you to connect with each other and Chicago Ideas. Take photos of your favorite moments and share them with us on Twitter, Facebook, and Instagram using hashtag #ChicagoIdeas (all one word, capital C capital I). If you enjoyed your experience today and want to get more involved with Chicago Ideas, here are 2 great options:
Download the free CIW app. In the app store, search “Chicago Ideas Week." You can use the app to meet other attendees, share experiences, and easily access the CIW schedule.
Become a CIW member. This week only, we’re offering a 15% discount on all 2017 Chicago Ideas Memberships and Gift Memberships. At check out use code: “2017NOW”
And now, ENJOY your Chicago Ideas Lab!
CLOSING MESSAGEThank you again for joining us and a big thank you to our HOST for all the time and energy they put into making this amazing experience for us and
13
CIW Lab: Guest Check-in Instructionssupporting CIW. We’d love to hear your feedback to make CIW the best possible experience. We have a brief survey of just a few questions that can be completed via your smart phone right now. By completing the survey you will automatically be entered to win a CIW 2017 Membership! If you can, please take a quick moment with me and from your phones visit chicagoideas.com/survey – (pause). Please be as specific as possible and include the lab name and location. If you can't access the survey at this time, please share your thoughts with us later at chicagoideas.com/survey or by emailing [email protected]. Thank you!
14
Related Documents
