IT Service Management IT Asset Management IT Ops Management Security Operaons ID & Access Management Governance Risk Compliance DevOps Workflows - The Next-Gen Cloud based Service Delivery Model Relevance Lab’s ServiceOne plaorm is a cloud based new generaon service management soluon built with Intelligent monitoring and technology processes automaon. The soluon comes with integrated asset management, dynamic CMDB, real-me visibility to Security & threats and a next-generaon incident management framework. Our plaorm addresses the following: - Seamless “day-to-day” operaons with high system availability - Reduced cost of support - Asset compliance - Migate security threats - Governance, Risk and Compliance ServiceOne provides an “Open Architecture” and pre-integrated soluons for ITSM, ITOM, ITAM, IDAM, Automaon, DevOps, S OC & GRC. Relevance L ab provides resources to manage e nd user devices, data centers, user on-boarding/off-boarding, self-service models, helpdesk and support. With a cost-effective Pay per Use model we bring significant costs savings, improved agility and better compliance in managing your infrastructure, applications and service delivery. Service One Foot Print Infrastructure Management Server and Storage administraon Operang System, Database & Network administraon Email/Exchange administraon Performance and Capacity monitoring, Provisioning Cloud usage management Applicaon Management Helpdesk Services Security Services IT Systems maintenance Applicaon administraon Applicaon performance monitoring Systems configuraon and documentaon Systems development Tesng services DevOps driven Change/Release management Contact administraon IT Incident management IT Problem management IT Service management IT Asset and Configuraon management IT License management Acve directory administraon IT Access management User onboarding/ ooarding Threat monitoring Mobile device management GRC Strategy
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IT Service Management
IT Asset Management
IT Ops Management
Security Operations
ID &Access
Management
GovernanceRisk
Compliance
DevOpsWorkflows
- The Next-Gen Cloud based Service Delivery ModelRelevance Lab’s ServiceOne platform is a cloud based new generation service management solution built with Intelligent monitoring and technology processes automation. The solution comes with integrated asset management, dynamic CMDB, real-time visibility to Security & threats and a next-generation incident management framework.
Our platform addresses the following:
- Seamless “day-to-day” operations with high system availability- Reduced cost of support- Asset compliance- Mitigate security threats- Governance, Risk and Compliance
ServiceOne provides an “Open Architecture” and pre-integrated solutions for ITSM, ITOM, ITAM, IDAM, Automation, DevOps, S OC & GRC. Relevance L ab provides resources to manage e nd user devices, data centers, user on-boarding/off-boarding, self-service models, helpdesk and support. With a cost-effective Pay per Use model we bring significant costs savings, improved agility and better compliance in managing your infrastructure, applications and service delivery.
ServiceOne ServicesNext-Gen Managed Services Model
IT Operations ManagementAll your monitoring needs across the IT can be automated and notified based on the alerts.
IT Service Management Define your workflows to automate the routine tasks of requests and Incident handling.
IT Asset Management Optimize your spending & Strategic decision making within the IT environment using ITA. Automate critical process like Patch Management.
Security Management Ensure increased security and productivity using Security, Identity and Access Management
Maturity ModelAt each stage, automationmaturity model ensures the repetitive tasks and processes are automated using BOTs
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2
5
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Our Achievements: With the implementation of ServiceOne, we ensure organizations adopt automation first approach, move towards intelligent operations and single pane of control for service delivery and DevOps driven organization maturity models.
60% automation of
Service requests
30% increase in
Solution uptime
95% accuracy of Asset Inventory( hard-ware & software)
25% improvement in Resolution time
of Security events
ServiceOne Implementation: We provide two flavors Essential starting at $1000* per month and Comprehensive starting at $2500* per month. Each with 5 weeks start to finish implementation cycle. If you wish to get more details, you can visit
us @ https://www.relevancelab.com/cloud/
WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5
High level analysis of the existing environment
Transition of Service Compo-
nents to RL ServiceOne
Optimizing & Implementing best practices
using RL runbook
Value addition, Process optimiza-
tion using RL BOTs library
Maturity Model with Stability,
outcome-based dashboard access
Transition Operate & Transform
Discover Optimize Matured State
High-level ServiceOne Implementation Plan
Alliance Partner
Contact us:Relevance Lab, Inc. 2001 Gateway Place, Ste 210W San Jose, California 95110