Jan 01, 2016
1
PESTSWOTTOWS
BSCBSC()BSC()BSC()BSC()KPI-KPI
-1.Call Center2.3.12123:50/:50/12PO3
PE1
2
3ST1
2
31
2
3
SOGO
()
SW1
2
3
1
2
3 OT1
2
3
4or1
S+0 +W+0 +S1+O1
W3+O2S+T +W+T +S1+T112W4+T1(XX)
2011150
2011150
---->205001-->301000open------>905001-->1050009>30%>42()>10%case>1..>9hr/
>1/11
2011150
---->205001-->301000open------>905001-->1050009>30%>42()>10%case>1..>9hr/
>1/112011150---->205001-->301000open------>905001-->1050009>30%>42()>10%case>1..>9hr/>1/11
2011150---->205001-->301000open------>905001-->1050009
>30%>42()>10%case>1..
>9hr/>1/11
KPI/85%>20%>30%6>30%+10006210%>15%15%+1000210%-200060%>9
>12
+10001>6-100040%>1
>2
+100011-1000
KPI//60%10003/10001/Call Center232>10-200040%1000910005232>10-2000(Call-Center)50%>4>4.55>4+1000