© Mujtaba, 2007 Workforce Diversity Management Dr. Bahaudin G. Mujtaba.

© Mujtaba, 2007

Workforce Diversity Management

Dr. Bahaudin G. Mujtaba

© Mujtaba, 2007

Welcome to

YOURYOURFirst Session

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Workforce Diversity Management

• Workforce Diversity Management is about increasing one’s cultural competency, understanding people as individuals rather than groups, and building productive human relationships in the workplace by focusing on an individual’s head, heart and habits. Diversity is a reality of life and it requires examining one’s own beliefs and values as well as learning the skills of dealing appropriately with those whose personal beliefs and professional values may be very different. – Workforce Diversity Management book can help professionals and managers

deal with today’s diverse workforce more effectively in order to attract and retain productive associates in a competitive global economy.

– The book can also help managers create a pleasant work environment where all employees of diverse beliefs and values are respected and treated with dignity.

– The concepts, cases, and exercises are very relevant to today’s work environment, and thus can easily fit most diversity management or cultural competency courses, seminars, and employee development workshops.

© Mujtaba, 2007

• Managing differences means working with everyone in the department and organization to serve all customers in a quality manner. Everyone in the department and organization must be able to adjust and adapt to the changing circumstances and needs of diverse customers at each moment.

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• Workforce Diversity Management is about creating harmony in one’s head (thoughts), heart (feelings), and habits (behaviors) about people of diverse backgrounds and cultures.

• Mohandas Gandhi said that "Happiness is when what you think, what you say, and what you do are in harmony." This book is about crating harmony in the head (thoughts), heart (feelings), and habits (behaviors).

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“We are led to believe a lie - When we see with and not through the eye.”

“When I die, I shall sour with the angels. But if I die an angel, you cannot imagine what

I’ll become.”

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• “We are a nation of many nationalities, many races, many religions—bound together by a single unity, the unity of freedom and equality. Whoever seeks to set one nationality against another, seeks to degrade all nationalities. Whoever seeks to set one race against another seeks to enslave all races. Whoever seeks to set one religion against another seeks to destroy all religions.”

Franklin D. Roosevelt, American President – Address in New York, 11/1/1940

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• “To put the world right in order, we must first put the nation in order, to put the nation in order, we must first put the family in order; to put the family in order, we must first cultivate our personal life; we must first set our hearts right.”

Confucius

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Workforce Diversity Management(Bahaudin G. Mujtaba, 2007)

• Chapter 1 – Diversity: What is it? • Chapter 2 – Diversity Management in Academia• Chapter 3 – Socialization and Stereotypes• Chapter 4 – Discrimination in Practice• Chapter 5 – Technology, Gender and Appreciative Inquiry• Chapter 6 – Affirmative Action• Chapter 7 – Culture and Management • Chapter 8 – Generational and Spiritual Diversity• Chapter 9 – Managing for Diversity in Public Agencies• Chapter 10 – Organizational Learning and Knowledge• Chapter 11 – Power and Leadership• Chapter 12 – Gender and Management Hierarchy• Chapter 13 – Teamwork and Synergy• Chapter 14 – Listening and Conflict Management Skills• Chapter 15 – Training Programs: Preparation and Evaluation• Chapter 16 – Diversity: The Engine for Success

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Changing Demographics and Trends

• The population and increased influence of various minority people groups are growing rapidly. An understanding of the demographics of the customer base allows one to maximize changing market opportunities. Leaders and managers skilled in managing a culturally diverse customer base and workforce will be successful and instrumental in improving morale, employee commitment, productivity, customer satisfaction, and the overall competitive advantage of their firms.

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“No longer are Americans rising and falling together as if in one large national boat. We are, increasingly, in different smaller boats.”

Robert Reich, Secretary of Labor - Clinton Administration

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12

Changing Paradigms

TodayTodayTodayToday

People havePeople haveDiverse IdeasDiverse Ideas

And aAnd aHeterogeneousHeterogeneous

WorkforceWorkforce

People havePeople haveDiverse IdeasDiverse Ideas

And aAnd aHeterogeneousHeterogeneous

WorkforceWorkforce

In the PastIn the PastIn the PastIn the Past

People had aPeople had aHomogenousHomogenous

Paradigm Paradigm and and

WorkforceWorkforce

People had aPeople had aHomogenousHomogenous

Paradigm Paradigm and and

WorkforceWorkforce

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What is Diversity?

Diversity describes….!

• Podere Toreno, a bed and breakfast in Radda-Inn-Chianti, Italy:

Heaven is a place where the lovers are Italian, the cooks are French, the mechanics are German, the police are English, and the Swiss run the government. Hell is a place where the lovers are Swiss, the cooks are English, the mechanics are French, the police are German, and Italians run the government.

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Defining Diversity-Diversity Iceberg

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Diversity Iceberg

Characteristics that are apparent based on first look.

Characteristics that are not apparent based on first look and require more

communication.

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Diversity Iceberg

race

skin color

slender

male blonde

long hair blue eyes

tall age

class education

professional status

parental status

economic statussexual orientation

professionheritage

values perceptionsreligion

experiencesethnicity

Little orno Control

Lessimportant

Moreimportant marital status

Somecontrol

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Understanding Diversity

Diversity describes all the personal, professional, and cultural _________ and _________ that make one person similar to or different from another. It is inclusive of all the characteristics that make us unique as human beings. – We have some control over some of these characteristics while very

little to none over others (genetic vs. profession).– Some characteristics are more important to who we are as human

beings.– Different characteristics may impact individuals differently at various

times or in various situations.

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Understanding Team Diversity

Diversity describes all the personal, professional, and cultural characteristics and qualities that make one person similar to or different from another. It is inclusive of all the characteristics that make us unique as human beings. – We have some control over some of these characteristics while very

little to none over others (genetic vs. profession).– Some characteristics are more important to who we are as human

beings.– Different characteristics may impact individuals differently at various

times or in various situations.

© Mujtaba, 2007

Diversity ManagementDiversity management is the process of

becoming culturally competent by _________ the needs, wants, desires, strengths, weaknesses, beliefs, and values of each team member, while providing him or her the _________ to contribute to the collective genius of the whole. Thereby, creating synergistic results that are equal to or greater than the sum of the individual parts. – Managing diversity is about enabling each

member of the team to perform up to or beyond his or her potential.

– It is about creating a competitive advantage for the organization through the human resources asset!

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Diversity Management

Diversity management is the process of becoming culturally competent by understanding the needs, wants, desires, strengths, weaknesses, beliefs, and values of each team member while providing him or her the opportunity to contribute to the collective genius of the whole. Thereby, creating synergistic results that are equal to or greater than the sum of the individual parts. – Managing diversity is about enabling each member of

the team to perform up to or beyond his or her potential. – It is about creating a competitive advantage for the

organization through the human resources asset!

© Mujtaba, 2007

Being Different!

X X X X XX X X X x X XX x X O X x XX X X o X X X

X X X X X X XX X X X X

X X X X x X X

X X

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F-Counting Exercise

FOREIGN FILMS OF THE PAST FEW DECADES FOCUSED ON FACTS THAT ARE OF MORE VALUE THAN THAT OF NEW FEATURES

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The purpose/goal of managing diversity has been and should be to develop everyone’s capacity to accept, incorporate, and empower the diverse human talents in the organization, in the nation, and eventually in the world so we can be as productive as possible. Diversity is both a national as well as an international reality and we must make it our strength.

Purpose of Managing Diversity

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I AM…!

• Think about how you would describe yourself to someone you have never met and write a single work descriptor on each line of your exercise sheet. Write as many as you see appropriate.

• Once you have completed writing all the descriptors about yourself, then put a star by the three most important descriptors.

• Then share the most important descriptors with the class (write on the designated sheet or flipchart).

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I AM… Self Descriptors

Female Self Descriptors

Wife, mother, daughter

Considerate, Christian, Assertive

Mother, Christian, an achiever

Confidante’, mother, and sister

Flexible, appreciative, self-driven

Spiritual, loyal, humorous

Christian, pleasant, positive

Spontaneous, passionate, romantic

Male Self Descriptors

Ambitious ,independent ,ethical

Christian, male, strong

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Similarities and Differences Exercise, Direction

1. Fill your information first for each question. Complete all your answers first.

2. Then, while meeting others in the session, your objective is to find at least one person who has a similar answer as you. The objective is to match as many answers on your list as possible during the next few minutes. So, if another person’s answer matches one of your items, then write his/her name on the second column.

3. Only one match per person (You can only use the same person once). Then, move on to the next person.

* Be prepared to answer questions with regard to your matches!

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Similarities and Differences

TOPICS AND YOUR ANSWER

Month of birth =

Number of Children =

Number of brothers & sisters =

What you like best about this city =

Kind of car you drive to work =

Favorite book you have read =

Favorite movie you have seen =

Length of time with your current company =

Favorite food =

Foreign language (s) spoken =

Favorite television show =

Favorite place for vacation visit =

If you could be anywhere else today, where would you be? =

YOUR MATCH (His or her name)

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Workforce Diversity Management Book Layout

Diversity Awareness Cultural Competency

Workforce Diversity Management

ExercisesSkills Cases

Parts I & II

Parts III & IV

© Mujtaba, 2007

Workforce Diversity Management(Bahaudin G. Mujtaba, 2007)

• Chapter 1 – Diversity: What is it? • Chapter 2 – Diversity Management in Academia• Chapter 3 – Socialization and Stereotypes• Chapter 4 – Discrimination in Practice• Chapter 5 – Technology, Gender and Appreciative Inquiry• Chapter 6 – Affirmative Action• Chapter 7 – Culture and Management • Chapter 8 – Generational and Spiritual Diversity• Chapter 9 – Managing for Diversity in Public Agencies• Chapter 10 – Organizational Learning and Knowledge• Chapter 11 – Power and Leadership• Chapter 12 – Gender and Management Hierarchy• Chapter 13 – Teamwork and Synergy• Chapter 14 – Listening and Conflict Management Skills• Chapter 15 – Training Programs: Preparation and Evaluation• Chapter 16 – Diversity: The Engine for Success

© Mujtaba, 2007

It’s what is inside that makes a difference!

Learn well, take chances, and remember that together we can move the world!

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Reference

• Mujtaba, B. G. (2007). Workpalce Diversity Management: Challenges, Competencies and Strategies. ISBN: 1-59526-548-1. Llumina Press; website; www.llumina.com; (phone: 866-229-9244 or: 954-726-0902).

© Mujtaba, 2007