: Managing a brand for SAI India Anindya Dasgupta.

: Managing a brand for SAI India

Anindya Dasgupta

What is not covered

• Regular staff Issues• RTI issues• Performance appraisals• Cheque-drawing DDO issues• DPCs

Factsheet

• International trainings – since ?• March 2002• Land lease and construction• A wing of HQ Office• Becomes a separate Office in April 2006

The set up

• Campus –• Academic Block• Hostel block• IA&AD Residential quarters• Common area facilities• Waste management and Composting• Rainwater harvesting• ISO certifications

Deliverables

• International trainings • Managing funds

• National trainings • Trainee turnover?

• Publication of research papers• Holding seminars/ workshops for IA&AD• A hub for IT audit knowledge creation• Estate management

Main areas of interest

• Distinct features• Maintenance of infrastructure• Up gradation • Management of international training

Distinct features• Office manned by deputationists

• Creating the right incentives

• Model of outsourcing• Issues with professional service providers

• Vendor management• Should suppliers be local?• How do you ensure competition and quality?• Stock entries and issue: • Cash handling• Tax deductions• Utility service personnel• Pest control

• Issues with NOIDA authority• FAR and completion certificate - CPWD’s role.• lease rental conditions• Garbage dumps, Open drains, Lighting, use of service roads

Maintenance• Role and presence of CPWD:

• Civil – estate management issues – worker skills• Electrical –maintenance charges paid by IA&AD

• Central air-conditioning• Filtration plant-

• seepage in the electrical mains wall- current in pool !!• Substation

• Electricity efficiency audit• generators

• Horticulture• Supplementary team

• Maintenance of IT Infrastructure• Classroom sound systems

Upgradation• CAG wanted up gradation of iCISA into a world-class facility• HQ Sub-committee reports• Aggregation and Presentation of proposals with estimates• Phase-I :

• IT infrastructure • Bandwidth, wi-fi, on-campus learning, e-learning

• Training • Live video-based inputs, development of case studies

• Hostel• Renovation of rooms• Hostel mess• Badminton Court

• Common areas• Solar lighting of boundaries, repair and relaying of internal road, solar panels on residence rooftops,

pool area renovation

Hostel renovation• The international participants are allotted single occupancy rooms• You have 39 similar single rooms• These need to be completely renovated.• CPWD’s estimates are based on items considered by them for renovation• Estimates (civil and electrical) are approved by HQ

• By studying the specifications considered by CPWD, and by visiting other institutes recently renovated by the agency, you get an apprehension that while the Department is ready to spend more than Rs 1.5 crore, the final product may not be meeting the vision of the CAG and the top management. What value addition can be brought in into the renovation project at this stage as a group Officer-in charge?

Project management

• Redesign the space• Get top management approval• Follow best practice in hotel industry -Focus on sample room• Get CAG’s approval• Ask CPWD to replicate in other rooms• Retendering- new contractor• Closely supervise the work- • Create supervision team, frequency, presence of all contractors• Draw up supply schedules• Coordinate electrical with civil

Management of International Training

• Increase in numbers of courses and participants with time• Change in

the course coordination model

Global footprint: iCISA

Critical success factors• Reaching out strategy:

• Communicate with SAIs and Indian embassies –• Theme Country approach• Mutlilingual brochures• Engaging website

• Make a participant feel welcome• Communication before and throughout the course

• Respond to needs promptly – service quality management• Rich training design

• Provide Relevant content and revisit previous course designs• Video interview series• Case study material – engagement of interns, new case studies• Eminent speakers - research on faculty –create proper database• Not another run-of-the mill course

• Good social engagements, good food and comfortable travel

Critical success factors

• Respect sensibilities• Manage crisis situations immediately• Ensure a feeling of being in safe hands at all times• Walk the extra mile- ticket n travel issues

• Create a sense of bonding • Acknowledge the contribution of all partner offices and agencies

Expenditure management on international training

• The biggest component of expenses during courses are outstation travel, hotel accommodation and food expenses on study tour.• The MEA provides Rs 25000 per participant for study tour expenses.• For the airtickets that iCISA books for the entire group, the prices

offered by travel agents (including Balmer Lawrie) vary widely. Often, the agents indicate that the prices are firm only for 24 hours and decision has to be taken by then. For popular destinations like Bangalore, Kerala, Goa, Mumbai the return ticket fares come to Rs 16000+. This practically leaves too little for boarding and accommodation in a good quality hotel. What strategy do you propose for better managing the airtravel costs?

• Thanks .

• We will do individual problem solving exercises after the break.

Hostel Infrastructure • Glass paneling of corridors with air-conditioning of corridors and lobby

- Rs 88 lakhs (only AC)• Landscaping and creating water body in inner courtyard 1• Beautification of inner courtyard 2 – wall creepers, yonnex badminton

surface, etc –Rs 10 lakhs• Renovation of hostel mess with fountains view outside : Rs 35 lakhs• Replacement of common area flooring / false ceiling -• Complete renovation of rooms in a phased manner –floors, tiles,

fittings, furnishing, electronic equipment, bathrooms -Rs 1.10 cr in phase-I (all single rooms and 1 VIP room)

• Installation of a new central aquarium on the ground floor near the staircase

• Upgradation of EPABX system and cabling – Rs 5.00 lakhs• Installation of modern dishwashing system in the kitchen

Creating a Research Setup Objectives• Creating a research set up at iCISA through dedicated teams

from iCISA/ Field Offices with specified targets related to auditing requirements • Inculcating and strengthening the research culture at iCISA

through suitable research fellowships/ incentives to be offered to officers of the Department as well as academicians / audit practitioners and others from India/ abroad• Aligning the research requirements of the Department for

Performance Audit / Revenue Audit with the research outputs at iCISA • Publication of original research material/ best practice guides

at iCISA as was being done earlier as well as research journals

Need-Synchronised ResearchPerformance Audit • Select a few performance audits planned for the next 2-3 years

or as per any approved strategic / perspective plan• Assign each audit to one dedicated team drawn from field

offices/ iCISA for conducting research on these topics covering details of the schemes and their impact, technicalities involved, problems reported, comparison with the international scenario and best practices and identifying the possible areas for audit investigation• based on documents/ reports/ records available in the public domain

• Conduct pilot studies in auditee offices in selected states/ locations to corroborate the findings • Prepare a detailed report for use in planning and conduct of

actual performance audit whenever taken up

Building up Knowledge databases

Requirements • Strategic Plan for Audit• Identification of sources of useful knowledge• Interaction with experts in the respective fields Tools• Analytical tools and inference rules• Software systemsGoals• Development of Expert Systems

• Revenue Audit

• Development of Semantic Networks• Performance Audit

IT Audit -I• Keeping track of latest technological breakthroughs and

changes in the fields of Information Systems and IT audit applications including IT security and capacity building in these areas • Data warehousing • Building databases on IT applications/ e-Governance

projects in the country and help identify projects/ applications for audit • Developing data mining tools for use in IT audit

• Developing research capability in IT audit application areas and for development of Expert Systems in IT audit and liaisoning with other SAIs in this respect