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LISTENINGLISTENING
Listening skills is a key to success in:
- interpersonal communication- career
- business environment
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TYPES OF LISTENINGTYPES OF LISTENING
Content listening- identify key point
- ask questions
- verify understanding on the content
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TYPES OF LISTENINGTYPES OF LISTENING
Critical listening
- evaluate speakers credibility- analyze the message
- make judgment
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TYPES OF LISTENINGTYPES OF LISTENING
Active listening- understand emotional situation
- demonstrate involvement- provide non-verbal feedback
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TYPES OF LISTENINGTYPES OF LISTENING
Discriminative listening
- identify different sounds- learn early in life
- can cause barriers
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TYPES OF LISTENINGTYPES OF LISTENING
Biased listening- associated with stereotypes
- biased opinion
- selective listening
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BARRIERS IN LISTENINGBARRIERS IN LISTENING
Mental Barriers
- pseudo listening
- distractions
- inattention
- closed-mindedness
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BARRIERS IN LISTENINGBARRIERS IN LISTENING
Physical and Other Barriers- expectation
- relationship: superior-subordinate
- language
- emotion
- situational noise
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EFFECTIVE SKILLS INEFFECTIVE SKILLS IN
LISTENINGLISTENING
Paraphrase speakers idea
Keep an open mind
Take notes as necessary
Overcome distractions
Become actively involve
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10 KEY POINTS10 KEY POINTS
Be involved
Maintain eye contact
Be open-minded
Take notes
Paraphrase the speakers idea
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10 KEY POINTS10 KEY POINTS
Provide non-verbal feedback
Avoid pretending in listening
Avoid destructions
Do not prejudge
Do not be a selective listener