‘LINKING’ Communication skills and techniques Have the tools to express yourself and get it done [email protected] http://kdarmon.free.fr
Dec 31, 2015
‘LINKING’Communication skills and
techniques
Have the tools to express yourself and get it done
[email protected]://kdarmon.free.fr
That SYNAPSE is COMMUNICATION
And the “mission” is
ENGINEERING THE LINK
BRIDGING THE GAP “HARMONIOUSLY” RATHER THAN CONFLICTUALLMINIMIZING LES
DERAPAGES
WHO I AM
New York 1979-1990
DIRECTOR /MANAGER MARKET RESEARCHGrey Advertising; Lintas Advertising; BBD&O Advertising; AHP/Wyeth
Transformed data into actionable marketing strategy. Provided creative visions for developing new products,campaigns and media executions. Worked with marketing to develop winning line extensions. Teamed with account management/creative team to come up with inspiring new business pitches and campaigns.Accounts Managed: Pepsi Cola Company, Unilever, General Electric, Procter and Gamble, Kraft-General Foods, Fort Lauderdale Tourism,
France 1990 au present
ENGLISH COMMUNICATION TRAINER AND COACH
Independent; Transfer; AAA Presentations; Comundi
Create and facilitate English management seminars on Presentation Skills, Result-Oriented Meetings, Negotiations, Socializing, Technical Exchanges, Conflict Resolution, Active Listening, Cultural Differences, Positive Thinking and Team Building Train on all English business skills and strategic communication needs as well as classical vocabulary, speaking, telephoning, writing, etc.
Agenda
My approach
The common threads interwoven in all my training
The seminars I often giveTechniques broken down
ADAPT IT TO YOUR STYLE
And, importantly DEVELOP YOUR OWN STYLE.
Language is the tool to communicate to others and project our persona at the same time.
• How do you want to be viewed by others?‘dynamic’ “knowledgeable” “?”
• Can you ‘characterize’ different people?• Based on what? How much of it is the way they respond to you?
DO YOU KNOW YOUR STYLE?
That’s the starting thread. work to maximize it
Direct Indirect
Open Closed
Formal Informal
Personal Impersonal
THE COMMON THREADS INTERWOVEN INTO ALL MY TRAINING
Each person has their own style
There’s no such thing as an error; it’s all feedback
It’s all about having the right strategy
Have confidence in yourself; mettez-vous en valeur
Constructive feedback to indicate how to grow from where you are
Realistic role plays to rehearse and develop confidence
MY TOOL KIT
Use of advertising communication techniques
Nlp
Management skills
Role plays
Filming
Constructive debriefing
The seminars I give
PRESENTATIONS
MEETINGS
NEGOTIATIONS
SOCIALIZING
Stepping in- NLP based
Conflict resolution
Team building
Cultural differences
Positive thinking
Customized work
EXAMPLES OF SEMINARS
PRESENTATIONSConvincing
Memorable
Dynamic
Target
Identify the key message
Structure
Link
Package
Repeat
MEETINGS Stay focused
Avoid conflicts
Get results
Chairing techniques
Techniques to soften/emphasize
Reformulation
Find the links to create synergy
NEGOTIATIONS Create rapport
identify interests
Be creative to find original exchanges
Express opening communication
Active listening
“Matching techniques”
Questioning techniques
Out of the box/ lateral thinking to find win-win solutions
Intensifying/softening communication
SOCIALIZING Introductions
Create rapport
Keep the conversation going
Creating first impressions
Making small talk
Listening/Questioning/balancing the exchange
Target & Position your IdeasTarget & Position your Ideasthe 5 w’sthe 5 w’s
Determine what your key message is
1. WhoThe audience
The target
2. Why are you
standing in front of these people?
what
STRUCTURE ITBUT…how are you going to tell it so the audience stays with you????
That’s your structure!
Make it relevant and memorableMake it relevant and memorable
Take your ideas and illustrate them……Use techniques to create strong word images
A picture
says
1000
words
MINIMIZING CONFLICT
SAY WHAT YOU CAN DO AND NOT WHAT YOU CAN’T
MAKE SUGGESTIONS INSTEAD OF HARSH CRITIQUES
USE COOPERATIVE APPROACH- BENEFIT OF THE DOUBT PUT YOURSELF IN THE OTHER’S SHOES
Meetings
Identify the hidden agenda
Stay on target to reach objectives
Encourage clear exchange
Empower team members
Minimize conflicts
WHY: LINKING?
I am talking on the phone to a foreign person.Do I care about my grammar?No, I am concerned that they understand me.So I purposely use “broken English or Franglophone”Same situation but now I’m speaking with London.Do I care about grammar?Are you crazy, must you really ask?OF COURSE I AM!It’s the queen’s language.As a global manager you’ve got to be concerned with
developing relationships: Linking