A simple digital experience for your customer. A robust toolkit for your business. Gather, manage, and market reviews and feedback to make customer experience the backbone of your business. “ Dan, Owner, Rugged SEO Online reviews are now a major ranking factor in the Google local Power & rank your business with more positive reviews & less negative feedback! search results. A strong Review Management strategy is critical!
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A simple digital experience foryour customer. A robust toolkitfor your business.
Gather, manage, and market reviews and
feedback to make customer experience
the backbone of your business.
“
Dan, Owner, Rugged SEO
Online reviews are now a majorranking factor in the Google local
Power & rank your businesswith more positive reviews& less negative feedback!
search results. A strong ReviewManagement strategy is critical!
Make feedback and reviews easy
Save time and money with a
simple, robust, and actionable
solution. Get the tools you need to
monitor, request, capture, and
analyze feedback, reviews, and
ratings all in one place.
Capture
Features, tools, and reports so
you can learn from, manage, and
respond to your customers. Receive
notifications, read and respond to
feedback and reviews, share reports
and insights. Take action to manage
your customer’s experience.
Manage
Fuel your marketing with customer-
generated content. Showcase
reviews to reap the benefits of
SEO and enhanced search results
helping you compete on search
engine results pages and win new
customers to grow your revenue.
Market
Capture ModesSelect a mode that meets your needs and getsnoticed to capture more feedback and reviews.
Deliver a simple and quick digital experience
to every customer to capture feedback and reviews.
2STEP
Review ModeCapture Net Promoter Score® (NPS®) and request 3rd-party reviews
More ways to connect with every customer
Direct ModeRequest a 3rd-party review to online review sites like Google or Facebook
1STEP
Ultimate ModeInclude up to 5 survey questions,capture NPS and feedback, andrequest 3rd-party reviews
3STEP
Sentiment PathsBased on NPS, define positive andnegative experience paths
Fully ResponsiveMobile-friendly design is easy touse across devices
CustomizableUpload logo, refine appearance, and edit copy to reflect your brand
Send Requests
EmailManually or automatically senda request via email
Text MessageDeliver a request via SMS/MMS text
Give customers easy access to your feedback and review experience.
Give Customers a Way In
Proactively request reviews and feedbackfrom your customers.
TextBack™Customer-activated by sending akeyword text. Delivers a link to enter.
Kiosk Mode Connects with your customer on siteto gather ratings and contact info.Follow-up with direct request.
Feedback LocatorDirects customers to select a location to review from your website.
Feedback URLShareable link for one-click entry.
More Features...
SurveysAsk up to 5 survey questions tounderstand customer experience
ScalableManage 1-10,000+ locations withindividual and aggregate features
Twitter ReportDisplays mentions containingmonitored terms/phrases
Google Q&A ReportMonitor and respond to questions from your Google My Business listing
Performance ReportNPS trends, survey results, totalreviews count, and request statistics
Reviews Report3rd-party reviews report by source with comparison options
NPS Report1st-party review content organizedby Promoter,s Passives, and Detractors
Insights ReportDiscover impact, sentiment, and trends in review content using IBM Watson
Business ReportOverview of total metrics by location for multi-location businesses
Integration & AutomationAutomate requests using Zapier, API, or webhook
A reputation management and customer experience toolkit for your business.
Listening builds a better business
360 Degree CapabilitiesEasily manage 1st- and 3rd-party reviews with request, reply, and monitoring capabilities
Reputation ManagementRequest and manage 1st- and3rd-party reviews
Review MonitoringReceive notifications for newfeedback and reviews
Review WidgetDisplay reviews on your website with Google review schema to impact SEO
Conversion Pop-upNeatly displays reviews on your sitefor social proof
Auto-TaggingTag feedback and reviews bykeywords automatically
Customer ManagementUpload customers and manage profiles, activity, feedback, and reviews
Net Promoter Score® (NPS)Core measurement for customerexperience management
Customer Experience ManagementMulti-channel collection of NPS,surveys, feedback, and reviews
More Tools...
Response ManagementReply to 1st- and 3rd-party reviewspublicly or privately
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blog.agency.com @agency
ruggedseo
Jamie L, Houston TX
Michael J, Buffalo NY
About Rugged SEO
Follow us:
Dan & Shelley
[email protected](778) 770-4560 | ruggedseo.com
Rugged SEO's platform is straightforward, uncomplicated and got the job done for us.We all got stars (pun intended) in our eyes when we saw all the features and capabilities there were!Our online reviews have steadily climbed higher and higher (as has our Google ranking). Thanks guys!
We've tried many different tools and can honestly say this one blew us away!This platform allows for a high level of customization, which puts us in control of our review requests,follow-ups and responses.
The aggregate reviews page on our website is truly amazing in the features it brings the customer.It's not simply a few static reviews. It's ALL of our reviews from ALL websites online in one place on our site.Our customers are able to filter by any website to see those reviews or they can write a review right there.
ruggedseo
We are a small, family owned and operated digital marketing agency. Even though we're small in numbers, the years of experience we bring results in us delivering full service solutions for any business.
We have the skills and service offerings of an enterprise agency while keeping our small, boutique feel.
We're passionate about helping bring more positive reviews to our clients and stop any negative feedback at the door.
Ask us about a FREE TRIAL today!
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