© KORN/FERRY INTERNATIONAL “The 21 st Century CIO” Mark Polansky Managing Director Information Technology Practice Korn/Ferry International Society for.

© KORN/FERRY INTERNATIONAL

““The 21The 21stst Century CIO” Century CIO”Mark PolanskyManaging Director

Information Technology PracticeKorn/Ferry International

Society for Information ManagementPhiladelphia, Pennsylvania

February 1, 2005


Executive Search IT Practice: CIOs, CTOs and direct reports

Enterprise software & services providers

Mid-Level Search: Futurestep Single Position

Project Recruiting

Managed Services

Strategic Management Assessment Executive Coaching

Korn/Ferry Human Capital Solutions


The historically changing role of the CIO

Current thinking by top CIOs regarding planning for and achieving success – The 21st Century CIO Leadership Agenda

The “Top 10” critical success factors for CIOs in today’s business environment

An operating model for 21st Century CIOs

Trends & the future of the CIO position

The 21st Century CIO - Overview


1950s – Tab Supervisor Accounting automation Electro-mechanical equipment, early computers Reports to Accounting Manager

Evolution of the IT Leadership Role


1950s – Tab Supervisor

1960s – Data Processing Manager Proprietary systems - accounting, payroll, sales Batch mainframe computers Reports to Accounting Manager or Controller




1960s – Data Processing Manager

1970s – MIS Director A full array of business applications systems Online and database systems, minicomputers Reports to Controller or Chief Financial Officer





1970s – MIS Director

1980s – Vice President of Information Systems Alignment of IT with business functions PCs and Local Area Networks, decentralization Reports to Chief Financial Officer






1980s – Vice President of Information Systems

1990s – SVP/EVP & Chief Information Officer Enterprise integration, recentralization Client/server, Internet, ERP systems Reports to CEO/COO - senior management team







1990s – SVP/EVP & Chief Information Officer

2000s – ????



Source: Korn/Ferry research in conjunction with The Financial Times, 1998

Shift from technical to strategic focus

Stratification of IT leadership

New qualifications and accountabilities

Repositioning the CIO in the organization

Reorientation from internal customers to external customers

Recruiting, motivation, retention and evaluation

“The Changing Role of the CIO”


Source: Korn/Ferry joint study with Gartner EXP, 2001

CIO “Executive Leadership Agenda” Assess what must be done, garner support,

ensure necessary resources to succeed Deliver business value and enterprise

performance “Four Habits of Effective CIOs”

Shape demand Set expectations Deliver Lead

“Creating the CIO Executive Success Cycle”


Source: Korn/Ferry research, 2003

1. IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources.

The 21st Century CIO Leadership Agenda




2. IT Governance – Portfolio management, IT investment funding and review process, performance measurement, IT processes, project management (PMO), standards, procurement.






3. IT Organization & Staffing – Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, training.







4. Technology – Architecture; bleeding/leading edge, or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), support.







4. Technology – Architecture; bleeding/leading edge, or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), support.

5. Technology Awareness – Board of Directors, senior and middle management, rank and file.




6. Corporate Governance - Compliance & reporting, business continuity, security, privacy, intellectual property protection




6. Corporate Governance - Compliance & reporting, busines continuity, security, privacy, intellectual property protection.

7. Business Intelligence – Metrics, analytics, data warehousing.




6. Corporate Governance - Compliance & reporting, business continuity, security, privacy, intellectual property protection.


8. ERP – Business integration & transformation, process improvement, value chain, quality program.







9. Customer Care – Customer relationship management (CRM), contact centers, customer portals, B2B collaborative computing (CPFR).







9. Customer Care – Customer relationship management (CRM), contact centers, customer portals, B2B collaborative computing (CPFR).

10. Internet – e-business strategy, web-enabled applications, employee portal, telecommunications.




1. IT Strategy

2. IT Governance

3. IT Organization & Staffing

4. Technology & Architecture

5. Technology Awareness

6. Corporate Governance

7. Business Intelligence

8. ERP/Business Transformation

9. Customer Care

10. Internet & e-Business



Source: Career Counsel, CIO Magazine

10. Hire, develop & retain quality technology professionals

9. International or global experience

8. Knowledge of or experience in a specific industry

7. Ability to create and manage change

6. Communication skills

5. Management skills

4. Relationship skills

3. Business savvy

2. Expertise in applying and leveraging technology for the advantage of the enterprise

1. LEADERSHIP

“The CIO Top 10”


The 21st Century CIO

ENABLERENABLER DRIVERDRIVER

SUPPORTERSUPPORTER COST CUTTERCOST CUTTER

Strategic“competitive”

Tactical“operational”

Reactive“following”

Proactive“leading”


Continued evolution of IT and the CIO & CTO roles

Corporate CIOs - the federal model, recentralization

Measuring the business value of IT investments/ROI

Cost control and productivity: optimize middle line

Competitive advantage: top line growth

Governance, privacy, security, business continuity

Business Intelligence

Technology and business process outsourcing

Ongoing development of the Internet and e-business

Pervasive, ubiquitous technology, information & access

Current Trends Affecting the CIO Position






1990s – SVP/EVP & Chief Information Officer

2000s – ????



2000s – SVP/EVP & Chief Information Officer Title has reached its plateau Operating charter

Strategic focus Governance of IT - “Office of the CIO” Management of a composite of resources

Success criteria Value creation IT effectiveness

IT Oversight Committee - Board of Directors Upward mobility to general management

The 21st Century CIO – The Future


““The 21The 21stst Century CIO” Century CIO”

[email protected]@kornferry.com

© KORN/FERRY INTERNATIONAL “The 21 st Century CIO” Mark Polansky Managing Director Information Technology Practice Korn/Ferry International Society for.

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