© Infosys Technologies Limited 2004-2005 Building Scalability With Differentiation S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director.

© Infosys Technologies Limited 2004-2005

Building Scalability With DifferentiationBuilding Scalability With Differentiation

S. GopalakrishnanChief Operating Officer and Deputy Managing Director

S. GopalakrishnanChief Operating Officer and Deputy Managing Director

© Infosys Technologies Limited 2004-2005 Analyst Meet 2004 | New Game. New Rules.

Safe HarborSafe Harbor

Slide 2

Certain statements made in this Analyst Meet concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2004 and quarterly report on Form 6-K for the quarter ended June 30, 2004. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward- looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.


Scalability: Key to rapid growthScalability: Key to rapid growth

Scalable client relationships

Scalable organization structure

Scalable talent management

Scalable global infrastructure

Scalable services and solutions

Scalable processes and systems

Addressing multiple facets of scalability

Slide 3


Scalable Client RelationshipsScalable Client Relationships

» Multi-year & growing client relationships, built on trust – “Improve your odds with Infosys predictability”

» Robust engagement management. Strategic analysis of business challenges of key clients over the next 3 years

» Infosys Consulting and Strategic Global Sourcing teams with professionals having extensive experience in managing large scalable engagements

» Consolidating a Point-of-view on strategic outsourcing - “Modular Global Sourcing” based on rich experience over years

» Innovative “Client Advisory Council” composed of leading global CIOs to deliberate client and markets strategies

FY04Q1

FY04Q4

FY05Q1

Million dollar+ clients* 113 131 141

Five million dollar+ clients* 37 51 53

Ten million dollar+ clients* 19 25 27

Twenty million dollar+ clients* 10 12 15

Thirty million dollar+ clients* 4 6 8

Forty million dollar+ clients* 3 4 5

Fifty million dollar+ clients* - 3 3

*LTM Basis

Slide 4


Scalable Services And SolutionsScalable Services And Solutions

» GDM extended to all services… Consulting to ADM to Infrastructure Management to Business Process Management

» Setting new standards in “client value per consulting $” by integrating consulting and Global Delivery Model

» Building scalable and GDM based business solutions in each industry vertical, as well as horizontal solutions in specific technologies

» “Modular Global Sourcing” approach to strategic outsourcing as a scalable and flexible alternative to “Total Outsourcing”

» Strategic Alliances with selected leaders in complementary capabilities to create new solutions for clients

» Proprietary frameworks such as Influx® and Intelligent Production Support Platform (IPSP)

New Services as % of Revenue

15%

23% 25%30%

35% 37%

0%

8%

16%

24%

32%

40%

FY00 FY01 FY02 FY03 FY04 Q1 FY 05

%

Enterprise Solutions

ProgeonInfosys Consulting

Package Implementation & IT support driven by Functional Expertise & Delivery Excellence

Reducing the cost of Operations by effective use of Outsourcing

Providing High-End Consulting to enable clients gain Competitive Advantage

ES

IC BPO

ES

IC BPO

Slide 5


Scalable Organization StructureScalable Organization Structure

» Matrix organization focused on maximizing client value by developing deep domain and technology competencies

» Multiple business units that are self- governed and empowered engines of growth.

» Vertical focused “Integrated Business Units”

» Horizontal “Enterprise Capability Units”

» Scalable subsidiary companies focused on» Markets - Australia / China» New Services - Progeon» Talent Pools - China» New business model - Consulting

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EnterpriseSolutions

InfrastructureManagement

Insu

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InfosysAustralia

Illustrative

ProgeonInfosys

Shanghai

InfosysConsulting

Slide 6


Scalable Processes And SystemsScalable Processes And Systems

» Pride: Infosys process repository built over many years of experience. Benchmarked with Global Standards – CMMi, Baldrige, BS7799…

» Ubiquitous information systems, digitized over generations, span key transactions. Deployed worldwide over intranet and extranet

» Award winning knowledge management practices. Thought leadership and intellectual property management processes

» Cross-functional approach to process integration across all subsidiary companies. Continuous strategy alignment to synergize client value

» Deployment of quality and productivity improvement techniques including Six Sigma

Slide 7


Scalable Talent ManagementScalable Talent Management

» Winning the Talent War - Record growth in Infoscion community. Greater velocity of hiring, aligned with growth plans

» Highly selective recruitment process, focused on “Learnability”. Simultaneous evaluation of 10,000 people in 7 cities

» Multicultural workforce, integrated through performance ethic. Employees from 33 nationalities and growing

» Scalable education infrastructure. World-class training center in Mysore, India to concurrently train 4,000 employees

» Enterprise Solutions University (ESU) in Hyderabad, India. 500+ consultants trained over last 6 months. Courses certified by Foundation For International Services

27,93925,634

15,87610,738

9,8315,389

3,766

04,0008,000

12,00016,00020,00024,00028,00032,000

FY99 FY00 FY01 FY02 FY03 FY04 1Q'05

Employee Growth

Applicants100%

Interviewed & Tested

10.5%

Offers 1.0%

Slide 8


Scalable Global InfrastructureScalable Global Infrastructure

» World-class campuses to meet client needs in the best work environment. Development centers spread across India and other global locations. Growing rapidly

» Significant investments in technology infrastructure and Disaster Recover / Business Continuity capabilities. Certified to BS7799 Information Security Standards

Slide 9


Differentiation: Key to higher client valueDifferentiation: Key to higher client value

Differentiating the business model

Differentiating GDM execution platform

Differentiating the global brand

Benchmarking with global standards

Differentiating services & solutions

Differentiating intellectual capital

Creating sustainable differentiation

Slide 10


Role Of IT In Enhancing Business Competitiveness

Transform the Business

Grow the Business

Differentiating For Client Competitiveness Differentiating For Client Competitiveness

»Technology Based Solution

» Reducing Total Cost (TCO)

» Modular Global Sourcing

» Effectiveness focus

» Business competitiveness

» Increase revenue for clients

» Increase profitability for clients

» Business results focus

Run the Business

»Technology services

» Reducing unit cost

» Offshore strategy

» Efficiency focus

GDM GDM+Business Solutions

Using GDM

Slide 11


Differentiating The Global BrandDifferentiating The Global Brand

Corporate Presentation, 2004

Improve your odds with Infosys Predictability

Tightly coupled

Infosys PredictabilityImprove your odds

Through industry-defining Global Delivery Model.

Old-fashioned habit of delivering on promises, embedded in the company’s DNA, gives you peace of mind

Business Solutions and Strategic Sourcing designed to increase your competitiveness

Best prepared company in the world to offer this combination

Slide 12

© Infosys Technologies Limited 2004-2005

Thank YouThank You

© Infosys Technologies Limited 2004-2005 Building Scalability With Differentiation S. Gopalakrishnan Chief Operating Officer and Deputy Managing Director.

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