· HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the customers. The Case Of the Complaining Customer by Dan Finkelman and Tony Goland

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· HBR CASE STUDY Presto Cleaner's new computer system would work great—if it weren't for the customers. The Case Of the Complaining Customer by Dan Finkelman and Tony Goland

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