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Lectures 123 Lectures 123 AdministrationAdministrationIntroducing Myself (which you already know)Course IntroductionFew Words on Articles & Additional ReadingsSuggestions and criticism about previous semestersSuggestion for future course of actionE-Business OverviewMy Own Website as Online Resource Center
Current Responsibilities at Current Responsibilities at IMSIMSAdvisor Students (Evening)
All issues and queries relating to evening All issues and queries relating to evening programs including BBA-IT, MBA-IT, MBA programs including BBA-IT, MBA-IT, MBA (Banking) and MBA (Executive)(Banking) and MBA (Executive) Coordination of all academic and extra-curricular Coordination of all academic and extra-curricular functions relating to evening programs including functions relating to evening programs including “Formal “Formal
Coordinator BBA-IT Program Curriculum Development and ReviewCurriculum Development and ReviewAll office documentation (Course Files and All office documentation (Course Files and Quality documents)Quality documents)Coordination with Permanent & Visiting Faculty Coordination with Permanent & Visiting Faculty membersmembersStudent application and documentation Student application and documentation evaluationevaluationClass Scheduling and MonitoringClass Scheduling and Monitoring
Current Responsibilities at Current Responsibilities at IMSIMS
Incharge Seminar & Drama Society Development of Seminar Calendar in Development of Seminar Calendar in close coordination with all faculty close coordination with all faculty membersmembersAll logistic and coordination support All logistic and coordination support for Seminars, Conferences, Workshops for Seminars, Conferences, Workshops & Drama activities& Drama activitiesArrangement and Liaison-keeping with Arrangement and Liaison-keeping with Speakers and Guest LecturersSpeakers and Guest Lecturers
Favourite QuotesFavourite Quotes"Champions aren't made in gyms. Champions are made from something they have deep inside them: A desire, a dream, a vision. They have to have last-minute stamina, they have to be a little faster, they have to have the skill and the will. But the will must be stronger than the skill." -Muhammad Ali
“You are educated. Your certification is in your degree. You may think of it as the ticket to the good life. Let me ask you to think of an alternative. Think of it as your ticket to change the world”.(Tom Brokaw)
Favourite QuotesFavourite Quotes“You’re not a wave, you’re a part of the ocean.”
Love lost is still love. It takes a different form, that’s all. Memory. Memory becomes your partner. You nurture it. You hold it. Life has to end. Love doesn’t.
Lecture NotesLecture NotesAvailable from Photostat shop before lectures or preferably one day before the start of new week
Usually the lecture material will cover the topics of one weekLecture Notes also now available online on the given website address (www.themirs.net/ec.html)Lecture Notes will not be in detail format rather these will contain topics of discussion and important announcements regarding assessments.
Most Importantly Lecture Notes are just a supporting material and students must not forget to read books for detail and complete understanding (In case of Management as a subject you need to do extensive reading on topics under discussion & look for majority of web sites for practical know how)
Written assignments (Small Tasks) (details Written assignments (Small Tasks) (details in coming lectures)in coming lectures)
Idea is to initiate research oriented writing not “cut-copy-paste”
Attendance, Presentations, Quiz & Class Attendance, Presentations, Quiz & Class Discussion & Participation (as a regular Discussion & Participation (as a regular activity)activity)
Volunteer presentations (you must not be Volunteer presentations (you must not be that familiar with this kind of stuff but you that familiar with this kind of stuff but you need to respond to it quickly!)need to respond to it quickly!)
Sessional’s loot saleSessional’s loot sale
Formal Presentations in groups and if you Formal Presentations in groups and if you want to take it one step ahead you could want to take it one step ahead you could arrange small seminars for other classes arrange small seminars for other classes (preferably your juniors) on given (preferably your juniors) on given “Research Topics”“Research Topics”
RequirementsOverall Class AttitudeOverall Class Attitude
Things to Avoid (Referencing, Cut-Copy-Things to Avoid (Referencing, Cut-Copy-Paste Culture, Carelessness, leg-pulling)Paste Culture, Carelessness, leg-pulling)
Things to do (Innovation, Confidence, Things to do (Innovation, Confidence, Work Attitude)Work Attitude)
Sense of Maturity and continuous Sense of Maturity and continuous learninglearning
One of the Major One of the Major SessionalsSessionalsCase Study PresentationStudents in groups of 5-7 will choose an e-Business Students in groups of 5-7 will choose an e-Business (Preferably a Pakistani Organization)(Preferably a Pakistani Organization)Case should be developed on the given format (A Case should be developed on the given format (A model format will be discussed in upcoming lectures)model format will be discussed in upcoming lectures)Students need to develop a proper case study using Students need to develop a proper case study using the case study development guidelinesthe case study development guidelinesEventually will present their findings in the shape of Eventually will present their findings in the shape of a Presentation in front of the class or classes on a Presentation in front of the class or classes on MultimediaMultimediaStudents need to submit both Hard (Printed) and Soft Students need to submit both Hard (Printed) and Soft copies (Computer files) of the Case itself and that of copies (Computer files) of the Case itself and that of the PowerPoint Presentation the PowerPoint Presentation This is day 1 so you can start working now!This is day 1 so you can start working now!I will myself present at least one Case Study well I will myself present at least one Case Study well before the presentation schedule so that you people before the presentation schedule so that you people have an idea have an idea
Introduction of Concepts and Issues regarding E-Business (This subject is developed in case study mode: it means that there are lot of case studies)
ButThe practical orientation will also be also be a major The practical orientation will also be also be a major focus of the course (this will include practical focus of the course (this will include practical demonstration on multimedia)demonstration on multimedia)
Lecture notes will include more graphical explanation Lecture notes will include more graphical explanation of things to give more practical orientation about of things to give more practical orientation about concepts & applications especially the websites of concepts & applications especially the websites of major e-Businessesmajor e-Businesses
Formal Presentation from Students will also work in Formal Presentation from Students will also work in this regardthis regard
Video or Audio Presentation will also be part of the Video or Audio Presentation will also be part of the lectures lectures
I personally believe in “thorough studies” so usually no choices given in the examEvery thing discussed, during the class or given as reading material, could be part of the examsQuestions will be formulated in a way to examine both bookish as well as conceptual thinking Other details will be given close to MidI will try to follow my simple rule that is
“ “ I’ll be very friendly in the lectures and very I’ll be very friendly in the lectures and very strict in the exam hall strict in the exam hall (believe me no (believe me no chance of misconduct…)”chance of misconduct…)”
Focus will be on topics rather Chapters of any textMany Text/books are available in market
Efraim Turban, Joe Lee, David King & Michael Chung. (2004). “Electronic Commerce: A Managerial Perspective”. Prentice Hall International
Mostly things will be taught from the Text but students need to broaden their view and consult as many additional references as possible (Preferably available in local market and from the Internet)
Collaborating with business partnersCollaborating with business partners
Conducting electronic transactions Conducting electronic transactions within an organization (Intra-Business within an organization (Intra-Business Activities)Activities)
“E-Business is all about speed, globalization, enhanced productivity, reaching new customers, and sharing knowledge across institutions for competitive advantage.”
Basic Concepts & Basic Concepts & DefinitionDefinitionSo what is E-Business?
Simple definition: Any business carried out in electronic form.
“The complex fusion of business processes, enterprise applications, and organizational structure to create a high-performance business model.” (Kalakota and Robinson)
Physical to Virtual Physical to Virtual InterfacingInterfacing
Old-economy companies are extending their reach by offering on-line services (catalogs, commodities, and e-services),
Office Depot (Office supplies; #2 web retailer, Office Depot (Office supplies; #2 web retailer, after Amazon) after Amazon) ((www.officedepot.com) & www.officedepot.com) & (www.amazon.com)(www.amazon.com)
LL Bean (Catalog sales; Dogs are in at LL Bean) LL Bean (Catalog sales; Dogs are in at LL Bean) (www.llbean.com)(www.llbean.com)
Barnes and Noble(Booksellers) Barnes and Noble(Booksellers) (www.bn.com)(www.bn.com)
Boeing Parts Network (24/7 parts for airlines) Boeing Parts Network (24/7 parts for airlines) ((www.boeing.com/assocproducts/direct/bd_home.html)www.boeing.com/assocproducts/direct/bd_home.html)
Outreach to customers.Commodities sell well in e-space.
Classification of EC by the Classification of EC by the Nature of the TransactionNature of the Transaction
Business-to-business (B2B) : EC model in which all of the participants are businesses or other organizations
Business-to-consumer (B2C): EC model in which businesses sell to individual shoppers
Business-to-business-to-consumer (B2B2C): EC model in which a business provides some product or service to a client business; the client business maintains its own customers, to whom the product or service is provided
Business-to-Consumer (B2C)Yahoo!Yahoo! (www.yahoo.com) - (aggregator) leading (www.yahoo.com) - (aggregator) leading portalportal and most visited e-space! and most visited e-space!
E-Trade (www.etrade.com) On-line investing E-Trade (www.etrade.com) On-line investing and banking; moving to click-and-mortar and banking; moving to click-and-mortar outposts. outposts.
McAfee (www.mcafee.com) Software McAfee (www.mcafee.com) Software subscription services for virus scanning.subscription services for virus scanning.
Software purchase, delivery and update, Software purchase, delivery and update, example is: Copernic (www.copernic.com)example is: Copernic (www.copernic.com)
Digital Content Services; example is: Sony Music Digital Content Services; example is: Sony Music (www.sony.com) (www.sony.com)
Classification of EC by the Classification of EC by the Nature of the Transaction Nature of the Transaction 22
Consumer-to-business(C2B): individuals who use the Internet to sell products or services to organizations and /or seek sellers to bid on products or services they need
Consumer-to-consumer (C2C) : consumers sell directly to other consumers
Consumer-to-Consumer (C2C)EbayEbay (www.ebay.com) - (facilitator) electronic (www.ebay.com) - (facilitator) electronic auctions with consumers handling transaction auctions with consumers handling transaction and shipping.and shipping.
NapsterNapster (www.napster.com) - (facilitator) peer- (www.napster.com) - (facilitator) peer-to-peer music exchange; courts not happy.to-peer music exchange; courts not happy.
Groove NetworksGroove Networks (www.groove.com) (facilitator) (www.groove.com) (facilitator) secure peer-to-peer collaboration services. secure peer-to-peer collaboration services. Founded by Ray Ozzie, the creator of Lotus Founded by Ray Ozzie, the creator of Lotus Notes.Notes.
Classification of EC by the Classification of EC by the Nature of the Transaction Nature of the Transaction 44
Intrabusiness (organizational) EC: EC category that includes all internal organizational activities that involve the exchange of goods, services, or information among various units and individuals in an organization
Classification of EC by the Classification of EC by the Nature of the Transaction Nature of the Transaction 55
Business-to-employee (B2E): EC model in which an organization delivers services, information, or products to its individual employees
Collaborative commerce (c-commerce): EC model in which individual or groups communicate or collaborate online
E-government: Government-to-citizens (G2C): EC model in which a government entity buys or provides good, services, or information to businesses or individual citizens
Interorganizational systems (IOS)Stock tradingStock trading
Travel reservation systemsTravel reservation systems
Internet became more commercialized in the early 1990s
Almost all medium-and large-Almost all medium-and large-sized organization in the world sized organization in the world now has a Web sitenow has a Web site
Most large corporations have Most large corporations have comprehensive portalscomprehensive portals
EC FailuresE-tailors began to E-tailors began to fail in 1999fail in 1999
This does not mean This does not mean that EC’s days are that EC’s days are numberednumbered
Large EC companies Large EC companies like Amazon.com like Amazon.com are expanding but are expanding but success or failure is success or failure is not certainnot certain
Benefits to OrganizationsExpands the marketplace to national Expands the marketplace to national and international marketsand international markets
Decreases the cost of creating, Decreases the cost of creating, processing, distributing, storing and processing, distributing, storing and retrieving paper-based informationretrieving paper-based information
Allows reduced inventories and Allows reduced inventories and overhead by facilitating pull-type overhead by facilitating pull-type supply chain managementsupply chain management
The pull-type processing allows for The pull-type processing allows for customization of products and customization of products and services which provides services which provides competitive advantage to its competitive advantage to its implementersimplementers
Supports business processes Supports business processes reengineering (BPR) effortsreengineering (BPR) efforts
Lowers telecommunications cost - Lowers telecommunications cost - the Internet is much cheaper than the Internet is much cheaper than value added networks (VANs) value added networks (VANs)
Benefits to consumersEnables consumers to shop or do Enables consumers to shop or do other transactions 24 hours a other transactions 24 hours a day, all year round from almost day, all year round from almost any locationany location
Provides consumers with more Provides consumers with more choiceschoices
Provides consumers with less Provides consumers with less expensive products and services expensive products and services by allowing them to shop in many by allowing them to shop in many places and conduct quick places and conduct quick comparisonscomparisons
Benefits of ECBenefits of EC Allows quick delivery of products and Allows quick delivery of products and services (in some cases) especially services (in some cases) especially with digitized productswith digitized products
Consumers can receive relevant and Consumers can receive relevant and detailed information in seconds, detailed information in seconds, rather than in days or weeksrather than in days or weeks
Makes it possible to participate in Makes it possible to participate in virtual auctionsvirtual auctions
Allows consumers to interact with Allows consumers to interact with other consumers in electronic other consumers in electronic communities and exchange ideas as communities and exchange ideas as well as compare experienceswell as compare experiences
Facilitates competition, which results Facilitates competition, which results in substantial discountsin substantial discounts
Benefits to societyEnables more individuals to work at Enables more individuals to work at home, and to do less traveling for home, and to do less traveling for shopping, resulting in less traffic on shopping, resulting in less traffic on the roads, and lower air pollutionthe roads, and lower air pollution
Allows some merchandise to be sold Allows some merchandise to be sold at lower prices, benefiting less at lower prices, benefiting less affluent peopleaffluent people
Enables people in Third World Enables people in Third World countries and rural areas to enjoy countries and rural areas to enjoy products and services which products and services which otherwise are not available to themotherwise are not available to them
Facilitates delivery of public services Facilitates delivery of public services at a reduced cost, increases at a reduced cost, increases effectiveness, and/or improves qualityeffectiveness, and/or improves quality
The Limitations of ECThe Limitations of ECTechnical limitations
There is a lack of universally accepted There is a lack of universally accepted standards for quality, security, and reliabilitystandards for quality, security, and reliability
The telecommunications bandwidth is The telecommunications bandwidth is insufficientinsufficient
Software development tools are still evolvingSoftware development tools are still evolving
There are difficulties in integrating the There are difficulties in integrating the Internet and EC software with some existing Internet and EC software with some existing (especially legacy) applications and (especially legacy) applications and databases.databases.
Special Web servers in addition to the Special Web servers in addition to the network servers are needed (added cost).network servers are needed (added cost).
Internet accessibility is still expensive and/or Internet accessibility is still expensive and/or inconvenientinconvenient
The Digital Revolution and The Digital Revolution and
the Economic Impact of the Economic Impact of EC EC The term digital economy also
refers to the convergence of computing and communication technologies on the Internet and other networks and the resulting flow of information and technology that is stimulating e-commerce and vast organizational changes
The Digital Revolution and The Digital Revolution and
the Economic Impact of the Economic Impact of EC EC
This convergence enables all types of information (data, audio, video, etc.) to be stored, processed, and transmitted over networks to many destinations worldwideWeb-based EC systems are accelerating the digital revolution by providing competitive advantage to organizations
Strategic Planning and SystemsProvide organizations with Provide organizations with strategic advantages, enabling strategic advantages, enabling them to:them to:
Increase their market shareBetter negotiate with their suppliersPrevent competitors from entering into their territory
Business alliancesAlliances with other companies, even Alliances with other companies, even competitors, can be beneficialcompetitors, can be beneficial
Cycle time reduction—shortening the Cycle time reduction—shortening the time it takes for a business to time it takes for a business to complete a productive activity from complete a productive activity from its beginning to endits beginning to end
Extremely important for increasing Extremely important for increasing productivity and competitivenessproductivity and competitiveness
Extranet-based applications Extranet-based applications expedite steps in the process of expedite steps in the process of product or service development, product or service development, testing, and implementationtesting, and implementation
Employees given the authority to Employees given the authority to act and make decisions on their own act and make decisions on their own improves improves
Supply chain improvementsHelp reduce supply chain delays, Help reduce supply chain delays, inventories and eliminate other inventories and eliminate other inefficienciesinefficiencies
Mass customization—production of large quantities of customized items
Business problem is how to Business problem is how to efficiently provide customizationefficiently provide customization
EC is an ideal facilitator of mass EC is an ideal facilitator of mass customization by enabling customization by enabling electronic ordering to reach the electronic ordering to reach the production facility in minutesproduction facility in minutes
The first step is to put in the right connective networks
The vast majority of EC is done on computers connected to:
InternetInternet
Intranet--An internal corporate or government Intranet--An internal corporate or government network that uses Internet tools, such as Web network that uses Internet tools, such as Web browsers, and Internet protocolsbrowsers, and Internet protocols
Extranet--A network that uses the Internet to Extranet--A network that uses the Internet to link multiple intranetslink multiple intranets
Major concern of today’s companies—how to transform themselves to take part in digital economy
Example:Toys, Inc.Uses intranet for internal Uses intranet for internal communications, collaboration, communications, collaboration, dissemination of informationdissemination of information
Networked to e-marketspaces and Networked to e-marketspaces and large corporationslarge corporations
Corporate portal for communication Corporate portal for communication and collaboration with business and collaboration with business partnerspartners