---ensuring sustainable healthcare servicesshinigeria.org/wp-content/uploads/2020/05/SHI_profile.pdfChronos E-stock card and inFlow are some of the software used for inventory management.

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SHI House 38, Asheik Jarma Street Off Mike Akhigbe Way Jabi Lakeside, Abuja

[email protected] www.shinigeria.org

0700 SHI NIGERIA (07007446443742)

Contact Person: Adedayo Fatoke

Programme Coordinator +234 8033223977

[email protected]

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Table Of Contents

Introduction 4

SHI Operations

Procurement 7

Logistics, Distribution & Warehousing 8

Medical Detailing 18

Monitoring & Evaluation 19

Training And Capacity Building 20

Communication For Better Health: The SHI Perspective 21

25 Governance And Management

Clients

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INTRODUCTION Sustainable Healthcare International (SHI) Foundation started out in 2009 as an indigenous non-governmental organization committed to delivering sustainable healthcare service to improve the health status of Nigerians by strengthening health systems to provide eff ective, effi cient, quality; accessible and aff ordable health services.

SHI‟s overall mission is to strengthen health systems using evidence based interventions that will ensure sustainable healthcare services for patients, as she envisions sustainable healthcare services delivered globally.

At SHI we maximize our strengths and exploit all opportunities available to us to: 1. Contribute to the reduction of prevalence of diseases in Africa through the provision of diverse and cost eff ective

supply chain and other services. 2. Increase client satisfaction with our services through the use of technology and adequately skilled staff , in partnership

with existing organizations. 3. Increase the demand for and utilization of sustainable healthcare services through the use of media and partnerships

with in-country programs. 4. Strengthen health systems through suitable partnerships and diversified funding. 5. Serve as a one-stop shop for health programs

SHI has structures and robust functional system to deliver sundry healthcare services and the manpower necessary for liaising with various stakeholders for the overall execution of various healthcare related tasks.

SHI has a proficient 5-member Board of Directors drawn from the private sector headed by Dr. Deinde Shoga, a distinguished Orthopedic Surgeon, former lecturer at Lagos State University Teaching Hospital, a LASUCOM Consultant and successful businessman heads the governing board.

SHI has a 5-member Management Team made up of department heads with complementary skills and diverse expertise led by Dr. Mike Omotosho, a Certified Manager of Successful Programmes and Chartered Manager of Risks in Projects; with 18+ years experience in Programme Management, Health Commodity Logistics, Sales, Marketing, Business Development and Strategic Management.


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SHI uses its dynamic management structure to manage close to 100 competent professionals and specialists in various disciplines ranging from health sector reform specialists to public health specialists and economists with proficiency in Project Management, Capacity Building, Health Systems Research and Supply Chain Management to achieve set goals.

SHI has 9 operational bases located strategically in the major zones in the country with her headquarters in Abuja. Our offi ces are fully staff ed and fully equipped to meet program needs within its scope.

As an organization, we pride ourselves in that we are committed to our values which include:

Excellence: We work as a team to deliver outstanding quality of services

Professionalism: Delivering services to surpass expectation in an ethical manner

Innovation: Empowering stakeholders to take initiatives leading to new ideas which effi ciently and eff ectively promotes the delivery

of service

Integrity: To act with honesty. “Doing the right thing even when no one is watching”

Healthy living: creating work-life balance by moving from working hard to working smart both within our team and with our

partners.

Leadership: Empowering people to take the lead in contributing creatively

Transparency: to share complete and accurate info promptly

Unity: Holding group dynamism in high esteem


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OUR KEY COMPETENCES INCLUDE: • Community Mobilization and Social Behaviour Change Communication • Knowledge, Attitudes, Practices and Behaviour Assessments • Project & Programme Monitoring & Evaluation • Drug and Commodity Supply Chain Management Services:

* LMIS * Transport Optimization * Quantification & Forecasting * Procurement & Inventory Management * Port and custom clearance * Distribution * Drug management information system

• Training and capacity building • System design and development in such areas as: Procurement, distribution, rational use and sustainable drug revolving

fund scheme with mechanisms to provide for the indigent and medically needy. • Infrastructure Assessment • Grant Management


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SHI OPERATIONS

1. PROCUREMENT

SHI‟s Proactive Procurement Strategy is underpinned by the following guiding principles:

• VALUE FOR MONEY – to support value for money outcomes, the criteria to be applied to determine the best overall

cost of goods and services should include an assessment of quality, service standards, timely delivery, benefits, risks as

well as the actual costs over the life of the goods and services;

• OPEN AND FAIR COMPETITION – all contract and purchase requirements will be sourced through open and

competitive process, giving interested parties equal opportunity to do business with the department;

• PROFESSIONAL INTEGRITY AND PROBITY – due diligence and care will be exercised to ensure that the highest

standards of professionalism, probity and ethics are reflected in the procurement practices and processes of the

department;

• CLIENT SERVICES – to optimise fit for purpose and delivery outcomes, clients needs will be identified and satisfied by

agreed standards of service and performance;

• MANAGEMENT OF RISK – buyers will need to identify and assess risk on a case by case basis and develop risk

management strategies as appropriate. Costs and options in managing risk should be commensurate with the

significance of the purchase;

• ACCOUNTABILITY – procurement activities will operate with clear accountabilities for individuals and groups

involved; and

• SIMPLICITY – to assist with ease of purchasing, procedures and documentation will be characterised by uniformity

and simplicity in design and operation.


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SHI OPERATIONS

2. LOGISTICS, DISTRIBUTION & WAREHOUSING

Wherever your goods must be moved or stored, we can develop the most effi cient and eff ective way to meet your

requirements. Our broad portfolio of services enables us to provide optimized and streamlined supply chain services, so

you can focus on your core capabilities and on meeting your customers‟ expectations.

Our network of nationwide distribution facilities, combined with our partnership with global transportation services, enables same-

day critical order fulfillment and returns management.

Capabilities in logistics design, re-engineering and management, and service parts logistics make us the provider to turn to when

you want a single, trusted source for product or parts distribution. Our vehicles are equipped with Data loggers

(Temperature & Humidity)

Our system is composed of 9 operational bases located strategically in and around our virtual zones of the country

2.1 LOCATIONS

2.1.1 Abuja

Abuja staff members are based in a 3-floor building in Jabi. The offi ce is situated at No 38, Asheik Jarma Street, west of the

Jabi lake off Mike Akhigbe Way.

The Abuja offi ce serves FCT, Niger, Kogi and Nasarawa states.

2.1.2 Lagos

The Lagos offi ce is located on 35 Adeniyi Jones Avenue, Ikeja.

We also have presence within the Cryslad Trailer Park by High Tension Bus Stop, Agege – Lagos. This is a

multifunctional facility equipped with a mechanic workshop, an offi ce complex and a huge warehouse and serves Lagos,

Ogun, Ondo, and parts of Edo states.


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2.1.3 Ibadan

6, Anisere Street

Ajegbe, Ring Road,

Ibadan, Oyo State

02-757304

The Ibadan offi ce serves Oyo, Kwara, Ekiti and Osun states.

2.1.4 Port-Harcourt

Suite 23 opus plaza,

11-12 afam street,

off kaduna street, D-line,

Port Harcourt.

084-881049

The Port-Harcourt offi ce serves Delta, Bayelsa, Rivers, Cross Rivers and Akwa Ibom states.

2.1.5 Enugu

9, Nwokike Street

Independence Layout,

Enugu, Enugu State

The Enugu offi ce serves Enugu, Anambra, Imo, Abia, Ebonyi and parts of Edo states.

2.1.6 Zaria

90, Sarkin Pawa Road

Samaru

Zaria, Kaduna State

069-5504502

The Zaria offi ce serves Kaduna, Katsina, Kano, Jigawa, Kebbi, Sokoto and Zamfara states.


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2.1.7 Gombe

61, Biu Road

Gombe

Gombe State

The Gombe offi ce serves Gombe, Yobe, Borno, Adamawa and the Northern parts of Bauc hi states.

2.1.8 Jos

38 Ahmadu Bello Way,

By Terminus Junction.

Jos.

The Jos offi ce serves Plateau, Taraba,Benue and the Southern parts of Bauchi states.

2.1.9 Kano

4, Club Road,

GRA Kano

Kano, Kano State

The Kano offi ce serves Kano, Jigawa, Kebbi, Sokoto, Zamfara and parts of parts of Katsina states


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1

MAP OF NIGERIA … showing the operational offices of SHI Nigeria

REPUBLIC

KKeebbbbi

Sokoto

Zamfara

Katsina Katsina

KKKaaannnoo

Jigawa

Yobe

Borno

CHAD

REPUBLIC

OF

BENIN

Oyo

NigMeIrNNA

Kwara

Kog

Kaduna

FCT

Nasarawa

Ba1u1chi Gombe

Plateau

Taraba

Adamawa

Ogun

La1g0os

Osun Ekiti

Ondo

Edo

Kogi

Enugu

Benue REPUBLIC

OF

ZONE B

Anambra Ebonyi ZONE C 5 Delta

Abia Cross River CAMEROUN

Bayelsa

Rivers

Akwa Ibom

ATLANTIC OCEAN

KEY

Dep

Operational Bases


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2.2 DELIVERY FACILITIES

We have a reliable fleet of vehicles stationed strategically around the country to ensure prompt and effi cient delivery services.

• 11 units of Mitsubishi Pickup Vans,

• 8 units of Toyota Hilux,

• 4 units of Toyota Hiace buses

• 3 units of heavy duty Ford Vans

• 2 units of fully enclosed Mack trucks with metalon body and a dimension of 20 feet long, 6ft 3inches wide, and 9ft 3inches

high

• 1 unit of Mack truck with a fibre body and a dimension of 43ft by 6ft 3inches by 9ft 3inches

• 1 unit of double axle trailer head that can pull up to forty foot trailer.

• 1 unit of 8 Tonnes Mercedes truck; 15 feet long (cooling van)

• 1 Unit of 8 Tonnes Mercedes truck; 22 Feet long


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2.3 ONLINE REAL-TIME INVENTORY MANAGEMENT

ProjectpointPearl provides SHI‟s clients with visibility into their logistic information in projects managed through the Matrix

application at SHI-LOGISTICS offi ces around the country. This user-friendly system allows clients to actively track

commodities and detailed distribution schedule by line-item. The tracking capabilities include the ability to search by health

facility distribution schedule, project, requisition, and store issue references. The reporting features allow for generation of

delivery notes, printouts, and several versions of packing lists, receipts, inventory and some expediting information.

2.4 WAREHOUSING

Our three Abuja warehouses have a combined space of 2,446 cubic meters including 233.3 cubic meters of rack space and are

equipped with modern items such as dehumidifiers, fire extinguishers, automatic pallet trolleys, mercury thermometers, hepa

filters, epoxy paint, digital hygrometers, nitrogen freezers and air conditioners. We also have 60 cubic meters of cold room

space

Chronos E-stock card and inFlow are some of the software used for inventory management.

We have also opened a communication link that will enable us partner to provide 56 warehousing facilities in 32 states of the

Federation. By the end of 2015, 12 new offi ces will be opened around the country to support the growing range of pan

Nigerian projects.

We have developed a range of services that provide you with a hassle-free, complete service

• Lot / batch / expiry date management

• Order accuracy

• Prompt order fulfillment

• Optimal operating costs

• Ability to customize services

• Transparency /Visibility

• Compliance

• Reporting


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• Automated replenishment

• Security

• Customer couriers

• Recalls

• 24/7 web-based information access

We believe that we best serve our clients by freeing their time to attend to their core business – while we provide a

balanced low risk, low fuss solution that creates exceptional warehousing and logistics results.

To deliver the warehousing outcomes that fit your business, we use lean warehousing, an agile and flexible methodology,

paperless picking, adaptable productivity and analytical tools, and provide project management to assist with your

warehouse move.

Our focus is to provide you with a tailored solution that increases accuracy and your profits

Our comprehensive healthcare warehousing solutions and value added services take care of every step of your supply chain: from

receipt of goods, to distribution

We provide smooth, fully project-managed transitions that include project and move plans, standard operating procedures, stock take

and transport management.

You have access-control from initialal receipt to final shipment. Our high density pallet storage is cost and space effi cient and our

operations are designed to handle broad range of products.

At SHI Warehousing we like to call it Intelligent Logistics! That‟s

what our clients want - and that‟s what we provide.

Intelligent Logistics | Passion and Tranquility | Accuracy & Speed - Batch, Lot & Serial Tracking - Track & Trace - 24/7 Real

Time Access


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2.5 COMMODITY SECURITY

We have N5 Billion Naira insurance cover for both own/third party vehicles and goods against the following risks:

• Burglary

• Fire and Special perils

• Goods in Transit

24 Hours Armed Security man the warehouses

TWO HEAVY DUTY Standby generators as alternative sources of power especially for temperature controlled commodities.


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3. MEDICAL DETAILING

At SHI, we understand the role Medical Detailing plays in producing physician behaviour change which influences patient health

outcomes. When we detail, we are actually advertising the product to a particular targeted customer, to induce them into

prescribing or buying it. In today‟s scenario, no one would buy a product until he or she is totally sold to it!

Our Detailing strategy provides an ideal mix of scientific information and the quality of product which will be used to provide

maximum mileage in the shortest possible time for the brand image to be created and the product sold off !

We have a total of 16 Medical Detailing Reps in our 9 operational bases that cover the entire country, depending on the project at

hand. They are equipped with vehicles and Phablets (for data capturing) which is directly linked to our HQ server.


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4. MONITORING & EVALUATION

The role of Monitoring and Evaluation in Project management cannot be overemphasized as it provides information for

stakeholders and funders that enable improved planning and management for both ongoing and future project and

programs. It is a valuable tool for the assessment of project outcomes and impact.

SHI‟s commitment to providing excellent public health program and project management has made it imperative for us to develop

M&E policy that seeks to put in place M&E processes that are project-specific such that our M&E approach is tailored to

meet stakeholder‟s needs.

We emphasize the use of an all-inclusive M&E approach linking outcome data with program interventions. We also seek to

integrate evaluation at the inception of program design whenever possible to help provide valid and reliable evidence for

operations research.

SHI has experience in developing project M&E systems with a well-coordinated process of receiving feedback on all its

projects. We have a dedicated M&E department with experienced and dedicated personnel trained to collect data that can be

interpreted to identify program strengths and weaknesses, assess strategies employed, plan resource allocation, provide

information for decision making and consequently improve public health programs.

At SHI we have access to First class M & E consultants with proven track record that provide consultancy services to our M &E

department periodically to help us improve on best practices, update M & E tools and provide training that are relevant to

the services we provide.


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5. TRAINING AND CAPACITY BUILDING

In SHI, we believe in sustaining healthcare systems by building the capacity of providers. This is achieved by designing and

implementing dynamic, interactive, and competency-based trainings aimed at meeting health needs at all levels, community,

regional and national. Up to date technology and scientific tools are deployed and employed to make the learning

experience even more eff ective and convenient.

Key Competencies are training on:

• Eff ective communication between providers and health service users.

• Health Information Systems

• M&E

• Evidence-based clinical practices

• Building quality into healthcare services

• Case management

• BCC

Training programmes are based on detailed needs assessment and are tailored to the needs of the healthcare providers.

Network building is integrated into the training courses to enable future correspondence and increased social capital.

Quality check is integrated into all training services provided to ensure that they remain current, relevant and competitive.

All our training programmes are evaluated and checked against specific outcomes that are defined at the start of the training.


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6. COMMUNICATION FOR BETTER HEALTH: THE SHI PERSPECTIVE

We appreciate that Social Behaviour Change Communication (SBCC) processes motivates people to adopt healthy

behaviors and lifestyles either to change unhealthy behaviour or to continue healthy behaviour. At SHI, beyond IEC

materials, we use SBCC to improve people‟s health and well-being by emphasizing that communication should be strategic

and guided by systematic processes and experiential behavioural theories.

At SHI, we believe that communication motivates behaviour change and thus provides independent advice across the 3 major

communication channels namely,

(1) Interpersonal channels, often one-to-one communication, such as counseling and telephone hotlines.

(2) Mass media channels to reach large audiences not excluding radio and television, widely circulated newspapers

and magazines, billboards and bus advertising, public awareness schemes and the Internet.

(3) Community channels, which include rallies, public meetings, folk dramas and also local newspapers and local radio

stations.

As specialists in SBCC, we understand that where the majority of a group is in the change process is crucial and as such, we at

SHI have adopted the following strategies in developing a „‟SMART” compliant SBCC programme to

• State programme goals

• Involve stakeholders

• Identify target populations

• Conduct formative SBCC assessments

• Segment target populations

• Define behaviour change objectives

• Design SBCC strategy and monitoring and evaluation (M&E) plan

• Develop communication products

• Pre-test

• Implement and monitor

• Evaluate, elicit feedback and redesign


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Our SBCC focus at SHI has helped to achieve healthy behaviours and lifestyles by addressing major hitherto unmet needs

like lack of knowledge about contraceptives, the transmission and prevention of malaria, the link between bed net use and

malaria control, increase knowledge of HIV/AIDS which will reduce stigma and discrimination against people living with

HIV/AIDS, etc.


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A 5-member Board of Directors drawn from the private sector governs SHI-Logistics. Dr. Deinde Shoga; a distinguished

Orthopedic Surgeon, former lecturer at Lagos State University Teaching Hospital, a LASUCOM Consultant and successful

businessman. He also sits on several boards notably Sustainable Healthcare Advancement Initiative International; A

mutual Health Assurance not-for-profit organization. He is also a Past Governor of Rotary International District 9110.

The Executive Management Team is made of 5 personalities with complementary skills and diverse expertise.

The team is led by DR. MIKE OMOTOSHO, Harvard-trained program manager with 18+

years professional excellence. Working with leading indigenous not for profit programs firm

with bias for pharmaceutical supply chain management. Leveraged expertise in the

management of four blockbusters, multi-million dollar projects from needs analysis to

impact assessment

He has attended several purpose specific courses in the UK, US and Europe

accentuating Leadership skills, Business Management, Project Management, Logistics,

Consulting and Better Business Practices.

Mike holds a Bachelor of Pharmacy Degree from the Ahmadu Bello University School of Pharmacy Zaria. He also has a

certificate in Policy and Public Management from the University of London and is a 2008 graduate of the Leadership

Development Program of the Prestigious Harvard Business School, Boston, Massachusetts, USA. He is concluding his course

work for a Doctoral Programme in Professional Ethics with Trinity College, Seychelles and a Master Certificate in Supply

Chain Management from the University of San Francisco, California. He recently earned a Doctorate Degree from

Commonwealth University.

A 2013 nominee for the exalted Harvard University Kennedy School of Governance Senior Fellows Program; Mike is a

Chartered Manager of Successful Programmes and Certified Manager of Risk in Projects


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ADEDAYO FATOKE is the Programme Coordinator. A System Strengthening

Practitioner with invaluable knowledge in managing Projects and scarce resources. Highly

focused with a comprehensive understanding of the entire Supply Chain System and

Health Programme Boasting a consistent and proven track record of successfully employing

best business practices that improve effi ciency, reduce operating costs whilst increasing

performance and within budget

He holds a Bachelor of Economics Degree from Obafemi Awolowo University, Ile Ife,

Masters in Operations and Supply Chain Management from the prestigious

University of Liverpool and a PhD in-view from Walden University.

A member of the Economics Society of Nigeria, Nigeria Institute of Management, Nigeria Institute of Strategic

Management, Project Management Institute, Institute of Purchasing and Supply Administrators of Nigeria, Chartered

Institute of Purchasing and Supply, Association for Operations Management, International Association for Public Health

Logisticians, Institute of Professional Financial Managers, UK and Chartered Institute of Logistics and Transport, UK

His Specialties amongst others include: Project Based Logistics, Operational Logistics Management, Programme

/ Project Management, Process Improvement, Cost reduction Strategies, Strategic planning, Supply Chain Solutions /

Management, Warehousing & Distribution, Vendor Management

Monitoring and Control / Evaluation, Six Sigma, Procurement Management and Contract Management


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OLERIBE ANASTASIA heads the Internal Audit. She has extensive experience working

at board level with a diverse range of internal and external stakeholders across both private

and public sectors. Adept at financial planning and project management, with a solid track

record of using advanced research, analysis, strategic planning and negotiation skills to

successfully develop business initiatives whilst maximizing profit, minimizing cost and

driving continuous change.

She is a Fellow of the Institute of Chartered Accountants of Nigeria with over 12 years post

qualification experience. She holds a Bsc. in Economics.

WILLIAM ELOKUN is a very confident and highly motivated Fellow of the Nigeria Institute

of Chartered Accountant of Nigeria and a certified Associate Member of the Institute of

Strategic Management, Nigeria (ISMN) with practical experience from diverse fields

including merchandising, Manufacturing, and Consultancy service.

He is a Business Analyst and qualified Management Accountant with over 20 years experience

working with high-profile organizations. Analytical with strong systems skills; specialize in

structuring, standardizing and streamlining financial reporting processes to provide more

accurate and productive systems that enhance data

visibility and facilitate better business decision. He holds HND in Accounting and MBA in Banking & Finance (in-view).

He received the following trainings to enhance is performance: Budget planning & Fund Management by Global Fund, Strategic

Planning Development by Management Science for Health (USAID), Resource Mobilization training by MSH (USAID)


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W

UGOBI EDEH is an eff ective communicator with excellent human and interpersonal

communication skills who has an accomplished Personnel Management experience

of over 5 years. Proficient in managing a large multi-disciplinary team to deliver complex

international projects, she combines excellent strategic planning abilities with strong

communication skills to eff ectively and effi ciently deliver total personnel management package

for higher organizational productivity. She heads the HR department.

e are pleased to offer our services to your organization with the goal of partnering with you to enhance and promote access toquality healthcare services especially by ensuring timely and cost

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eff ective supply chain management of commodities to the desires health facilities whilst providing support that will strengthen the entire

Health Systems.

Thank you. ---ensuring sustainable logistics services


SHI OPERATION 9. Clients

TAS InternationalPetroleum Limited

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---ensuring sustainable healthcare services

www.shinigeria.org

---ensuring sustainable healthcare servicesshinigeria.org/wp-content/uploads/2020/05/SHI_profile.pdfChronos E-stock card and inFlow are some of the software used for inventory management.

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