© Concorde Career Colleges, Inc.1 Communicating on the Job Career Services.

© Concorde Career Colleges, Inc. 1

Communicating on the Job

Career Services

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Objective

• Understand the importance of developing good business manners

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Communicating on the Job

• Technical skills are not sufficient to ensure a successful career.

• The skills may get you a job, but a career is a progression of experience and higher skills that require human relation skills and building a reputation for being a professional.

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Manage Your Time

• Professional

• Committed to doing a good job– Work hard– Progress at your skills

• Effectiveness– Manage multiple tasks– Meet timelines– Determine priorities

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Time Management Behaviors

• Show up on time– Arriving late disrupts co-workers and

patient schedules

• Give yourself extra time for the unexpected

– Traffic, day care, sick child, long lines at restaurant or gas station

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Time Mgmt (cont)

• Plan– Schedule projects in steps– Identify barriers for getting to work on

time– Write lists– Place items in a “home”– Cluster errands– Get things you don’t like doing, done 1st – Do things as they come in

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Time Mgmt (cont)

• Delegate

• Say No & Prioritize– Balance family, work, and school– Fun doesn’t get equal time. Make it a

reward for completing everything else

• Believe that you are in control

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Backup Plan

• How do you handle emergencies?

• Get agreement from others involved that they will be your backup

• Complete form

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Active Listening

• Maintain eye contact

• Attentive

• Did not interrupt

• Too appropriate notes

• Paraphrase or reflect back

• Ask questions

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Body Language

• Smile or frown

• Eye contact: wide eyed, wandering

• Raised eyebrows

• Arms crossed over chest, at side, behind back

• Leaning back or forward

• Gestures

© Concorde Career Colleges, Inc. 11

Show Respect to Others

• Be courteous• Maintain professionalism• Acknowledge the other person• Don’t interrupt• Show interest• Guard Privacy• Avoid gossip• Remain calm

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Respect Your Boss & his/her Position

• Choose the right place

• Choose the right time

• Allow silence or the time for his/her to reflect & get back with you

• Avoid negative talk to others about him/her

• Follow chain of command

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Summary

• Communication is key to a successful career.