應用行動研究法探討組織成功導入 CMMI 之個案研究

CMMI

CMMI

NA1900031(CMMI)

()CMMI

22. The Standish Group 1994 2009 IT e3268

(CMMI, Capability Maturity Model Integration)3. CMMICMMI CMMI

CMMI 4.

CMMI/

5. CMMI

CMMI (SEI1987 (SW-CMMCapability Maturity Model for Software)

6.

CMMI 5 (1)Quality(2) Schedule(3) Cost(4) Customer Satisfaction(5) Return of Investment7.

CMMI SEI IDEAL (SEI,1996)

IDEAL IDEAL 8. IDEAL

(Initiating)(Diagnosing)(Establishing)(Acting)(Learning)9. (Initiating)

(Diagnosing)10. (Establishing)

1.

2.

3. 4.5. 11. (Acting)

(Learning)12. ---

(self-reflective enquiry)13. McNiff and Whitehead(2002)(Action Research)

14.

(understanding-action-evaluation,UAE)( Lewin ,1946)15. Altrichter et al.1993

1.2.3.4.

3.16. Kemmis and McTaggart(1997) (Action research spiral)()17

.

(Planning)(Action)(Observation)(Reflection)

18

. Wadsworth(1998)

(Wadsworth,1998)19

.

CMMI CMMI 20. (life histories)(repertory girds)21. ---

()3 2006 8 CMMI2009 CMMI /e-mail22. (Engineering Process Group,EPG)

Wadsworth 23.

()1 2 30 ABCD 4 24.

25. CMMI

SEI IDEAL Approach Model

*(SEI)26.

95 8 12 CMMI

95 12 97 3 97 4 ~98 127.

Wadsworth(1998)IDEAL5 28. Initiating (1).:

EPG (Engineering Process Group)29. Initiating(2)./

D ABC 3 D EPG 30. (2)./

EPG 2 31. (3)./

EPGCMMI

32. Diagnosing(1).:

333. Diagnosing

(2)./

EPGCMMICMMI34. Diagnosing

(2)./

EPG35. Diagnosing

(3)./

CMMI36. Diagnosing

(3)./

..37. Establishing

(1).: EPG 38. Establishing

(2)./39. Establishing(2)./3 ---()40. Establishing(2)./41

. (3)./

-13 ..

42. (3)./---43

. (3)./

274445

46

47

. Acting

(1).: 48. Acting

(2)./

31. : excel49. Acting

(2)./

2. 3(JUnit )50. Acting

(2)./

3. bugs trackingSVN (Defects) bugs tracking51. Acting(2)./ 52

. Acting

(3). /:53. Learning

(1).: wiki54. Learning

(2)./wikiEPG/wiki55. Learning

(3)./:wikiwikiCMMIwiki56. CMMICMMIEPG .

57. CMMI 58. CMMI59.

CMMI(wiki)60.

CMMI(wiki)CMMI61. IT 62. (rigor)(relevance)63END~

64