| Building the Effective Enterprise Customer Stories about Business Process Management (BPM) Richard Day – Senior Product Manager, QAD Chuck Macke – Director of IT, Ralcorp Frozen Bakery Products Doug Geyer – Business Process Consultant, Mueller Industries
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| Building the Effective Enterprise Customer Stories about Business Process Management (BPM) Richard Day – Senior Product Manager, QAD Chuck Macke – Director.
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| Building the Effective Enterprise
Customer Stories about Business Process Management (BPM)
Richard Day – Senior Product Manager, QADChuck Macke – Director of IT, Ralcorp Frozen Bakery ProductsDoug Geyer – Business Process Consultant, Mueller Industries
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The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.
Safe Harbor Statement
Customer Stories about Business Process Management (BPM)
■Trouble with master data■How to “herd the cats?”■Enter Data Source One (DS1)
Previous Workflow Experience
Customer Stories about Business Process Management (BPM)
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Previous Workflow Experience
Customer Stories about Business Process Management (BPM)
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■Replace DS1 Avoid DS1 upgrade & ongoing maintenance Still need to know who’s got the ball With BPM we gain concurrency QAD is single source of the truth Apply to other processes without (much)
programming
■Lean Culture Process is everything! Need metrics to support problem-solving
Why QAD BPM?
Customer Stories about Business Process Management (BPM)
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Why QAD BPM?
Customer Stories about Business Process Management (BPM)
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Ralcorp BPM Timeline
Customer Stories about Business Process Management (BPM)
End Date
Activity
9/15/12 Early Adopter Agreement
10/1 Upgrade Progress, .Net, Java
10/31 Install Q-Xtend
10/31 Complete Configured Screens
11/21 Complete BPM Workshop
Dec/Jan (Mostly) Hiatus
Feb Practice Installs, Documentation, Training
3/11 Go-Live – ISB Finished Goods
TBD Go-Lives – All Finished Goods, Raw, WIP
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Item Maintenance Under BPM
Customer Stories about Business Process Management (BPM)
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Item Maintenance Under BPM
Customer Stories about Business Process Management (BPM)
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Item Maintenance Under BPM
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■Now Process owners know “who’s got the ball” Data mining to support problem-solving Process participant work list Retire the DS1 system! In summary, faster to market!
■Future “Heat Maps” User-friendly metrics
Anticipated Benefits
Customer Stories about Business Process Management (BPM)
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■Q-Xtend expertise needed■Java programming■Training■Metrics■Standard work, prototype, and continually
improve
Lessons Learned
Customer Stories about Business Process Management (BPM)
| Building the Effective Enterprise
BPM Implementationat Mueller Industries, Inc.
Doug Geyer – Internal Business Process Consultant
Approach and Lessons Learned
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■Introduction to Mueller Industries, Inc.
■Why BPM at Mueller?
■Our BPM approach
■Lessons learned/benefits
■Next steps
AgendaBPM Implementation at Mueller Industries, Inc.
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■Founded in 1914■Headquarters in Memphis, TN
USA, Mexico, UK, China
■Net Sales of $2.19 B in 2012
BPM Implementation at Mueller Industries, Inc.
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Mueller LocationsBPM Implementation at Mueller Industries, Inc.
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■ Plumbing Products (Wholesale & Retail)
Standard Products DivisionBPM Implementation at Mueller Industries, Inc.