+ Benchmarking Shatha Zaidan Princess Nora University Faculty of Business and Administration 2013
Jan 18, 2018
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Benchmarking Shatha Zaidan
Princess Nora UniversityFaculty of Business and Administration
2013
+Benchmarking defined
The process of comparing and measuring an organization’s operation or its internal process against those of a best-in-class performer from inside or outside its industry.
+Rationale for benchmarking
Benchmarking is a case of comparing your company with the best in the world organizations must be improving always or they will be out of business.
Benchmarking is used to show which processes are candidates for continual improvement and which require major change it’s the fastest way to significant performance improvement.
Commitment to total quality management.
+Prerequisites to benchmarking Will and commitment
Vision and strategic objective link
Goal to become the best not simple improved
Openness to new ideas
Identifying key business processes
Understanding of existing processes, products, services, practices, and customer needs
Process documented
Process to analysis skills
Research communication and team-building skills
+Obstacles to successful benchmarking Internal focus Unrealistic timetable Poor team composition Settling for “ok-in-class” Improper emphasis Insensitivity to partners Limited top management support
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Benchmarking approach and process
+Use of benchmarking data
Benchmarking produces quantitative and qualitative informationQuantitative information is the point of which further progress is measured and used as the basis for improvement objectives.Qualitative information covers personnel policies, training, management style that provides insights on how benchmarking partners got to be best-in-class.