© ABB Group June 27, 2022 | Slide 1 Automation Products Life cycle services for automation products Arlene Smith, AP Service Marketing Communications, 1 st December 2009
Jan 05, 2016
© ABB Group April 20, 2023 | Slide 1
Automation Products
Life cycle services for automation products
Arlene Smith, AP Service Marketing Communications, 1st December 2009
© ABB Group April 20, 2023 | Slide 2
Automation productskey facts
33,169 employees worldwide in ten business units
More than 100 manufacturing sites in 35 countries
Sales activities in more than 100 countries
Sales: $10.3 billion in 2008
More than 170,000 products (catalog numbers)
More than one million products delivered per day
Over $70 billion installed base worldwide
© ABB Group April 20, 2023 | Slide 3
Automation products service
Automation Products has more than 3000 employees dedicated to service
This organization is strengthened by more than 400 companies that are authorized to service ABB products
ABB’s service offering is based on a life cycle management model that maximizes the uptime of equipment and optimizes the investment in automation products
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Life cycle management model
Benefits of product life cycle management
Ensures spare part and competence availability throughout the life cycle
Enables efficient product support and maintenance for improved reliability
Adds functionality to the initial product by following the upgrade path
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Life cycle management model
Benefits of product life cycle management
Provides a smooth transition to new technology the end of a product’s life cycle
Helps the end user decide when an upgrade, retrofit or replacement is required
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Life cycle services
The services on offer span the entire asset lifetime
ABB provides training, technical support and
customized contracts
Supported by an extensive global sales and service network
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Life cycle services
Life cycle audit
Highlights condition of equipment
Provides maintenance paths to upgrade reliability of equipment
Identifies obsolescence issues
Offers migration paths and upgrades to extend the equipment’s operating life
Identifies solutions leading to improved energy efficiency
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Life cycle services
Spare parts
ABB stocks products and spare parts locally to provide high availability
Expert support in parts identification
Spare parts can be ordered online
Rapid spare parts response through call off, 24/7 or strategic maintenance agreements
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Life cycle services
Installation support
Accurate advice and support are provided before and during the installation
Commissioning
Ensures products are correctly commissioned and achieve the operating parameters for which they are designed
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Life cycle services
Start-up
Specific product parameters are adjusted to meet the precise demands of the application
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Life cycle services
Technical support
24/365 product and application support
Via telephone and e-mail
Remote support
Diagnostics and monitoring
Provided on a contractual basis
Use a secure connection to equipment
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Life cycle services
Preventive maintenance
Regular inspections and component replacements according to product specific maintenance schedule
Pro active development of planned preventive maintenance programmes against key objectives
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Life cycle services
Preventive maintenance
Can be carried out on site by certified engineers or in authorised service workshops
Preventive maintenance kits can be used on site. These contain all the spare parts required to perform a specific maintenance task
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Life cycle services
Reconditioning
Full inspection, thorough cleaning and individual component analysis and replacement
Reconditioned equipment undergoes complete testing and comes with a 12 month warranty
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Life cycle services
Repairs
On-site repair
Workshop repair in ABB authorised service workshops
Spare parts supply service
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Life cycle services
Training
Class room based
Web based e-learning
On site based
More information can be found at www.abb.com/abbuniversity
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Life cycle services
Service contracts
Depending on the needs of the customer, ABB can offer individual services streamlined under one contract
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Life cycle services
Upgrades
Improves performance and extends the lifetime and functionality of the product
Includes hardware and software updates
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Life cycle services
Retrofit
Upgrading existing systems and equipment with the most modern components will optimise technical and operational performance
Helps overcome issues associated with obsolescence, performance and regulatory standards
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Life cycle services
Replacement
According to the product lifecycle model it is recommended that a product be replaced or modernised at the end of its Classic phase
ABB helps to select an optimal replacement with the correct features for the application
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Life cycle services
Recycling
Depending on the country, ABB aims to remove and dispose of products in line with the environmental regulations of that country
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Service highlight #1
Preventive maintenance
Reduced maintenance costs
Easy to plan long term maintenance budget
Increased maintenance performance efficiency
Easy to order, pre-defined ervice parts are provided according to maintenance schedule
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Service highlight #2
Asset monitoring and remote diagnostic services
Reduces maintenance effort and cost, increases plant productivity
Enables condition based maintenance
Specific operation points can be monitored
Rapid access to product expertise Faster service response
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Service highlight #3
Upgrade and retrofit solutions Extends product or system lifetime
No production losses, retrofit is planned to match plant’s shutdown schedule
Reduces capital expenses
Provides modern technology with enhanced performance and functionality
Better availability of spares and technical support
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Life cycle services
For further information see www.abb.com/service
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