Oracle EMEA Public Sector
Juan F. Rada
Senior Vice President
Oracle Applications & Industries
S3for Better Government Information
Service avings ecuritySS
e-Government Motivation
• Better Services Better for the citizen
• Convenient
• Choice Better for the Government
• Built-in high levels of reliability
• More effective use of resources
• Cost Savings Via effective management Reduced redundant components
Summary of Initiatives
• Improved public services - Multi-channel service provision• Citizen choice• Integration of Government back office systems• Multi-Government agency information sharing• Counter Organised Crime and Terrorism• Promote On-line learning• Maximise Government revenue• Control Cost of Government• Counter Fraud
The e-Government Equation
ServiceImprove service to citizens & businesses
SavingsImprove efficiency and reduce costs
Security & SafetyEnable public security, justice & safety
Better Government
How eGovernment can enable a Better Government
S3=Better government Information
Oracle and our customers
ServiceImprove service to citizens & businesses
Estonia, Parking fee thru Mobile
• Estonian cities of Tallinn, Tartu, Pärnu, and Kuressaare currently pay for their parking over a mobile phone
• An efficient payment method• Easier car inspection• Lower running costs, and increased
revenue
Mobile parking income grew to 12 percent of the city's total parking revenue immediately after the three-month testing period. The technology is a big improvement
over previous systems that relied on tickets and cash machines
Oracle Solution:Oracle Internet PlatformOracle 9i
The city of Tallinn has virtually eliminated the debt collection risks and
administrative costs inherent in conventional parking systems
Hull City Council Boosts Customer Call Handling Performance 67%,
Expects Annual Savings of £190,000
• Lost calls reduced from 14% to less than 1%• Percentage of calls answered (in less than 10
seconds) increased from 57% to over 98%• Average phone waiting time reduced to three
seconds• Customer satisfaction ratings up to 98%• Potential to save £190,000 or more annually
due to operational efficiencies
"Our key objective is service excellence through improved efficiency, which will ultimately provide more cost-effective, customer-focused quality services."
Oracle Solution:Oracle E-Business Suite CRM applications (including Oracle Customer Interaction Center, Oracle Scripting, Oracle Mobile Field Service)Oracle9i DatabaseOracle9i Application Server
Delivering Answers 67% Faster and Reducing Dropped Calls by 94%Delivering Answers 67% Faster and Reducing Dropped Calls by 94%
Polish Agency for Agriculture Restructuring and Modernization (ARiMR)
• Animal & Holding registries (with internet access for slaughterhouses and farmers)
• GIS system – covers whole Poland (320 000 km2) with ortophotomaps.
• Payment schemas (production based and land based)
• IACS Datawarehouse, Payment Agency & Intervention schemas (& other schemas)
• Digital signature infrastructure with external CC
The database platform, used by ARiMR for several years before, was chosen mostly because of its reliability, quality, and flexibility, as well as opinion of Oracle Corporation as a stable
supplier who can guarantee constant developments of tools and appications used
Oracle Solution:Oracle Database Enterprise EditionReal Application Cluster optionPartitioning optionSpatial optionInternet Application Server Enterprise EditionExpress ServerOracle EBSOracle PayrollOracle HR Self Servicei LearningTraining Administration
The need is huge: two million potential beneficiaries who will use EU agricultural subsidiesThe need is huge: two million potential beneficiaries who will use EU agricultural subsidies
Ministry of Foreign Affairs, Denmark
• >300.000 page hits per day per server (two)
• > 80.000 content items• 4 languages• Passed two security audits by two
different independent security auditing organizations
"The portal technology in Oracle9i Application Server was easy to implement, enabling us to create a very large, information-intensive portal on time and within budget.
In addition, the support Oracle consulting provided from start to finish was invaluable," said project manager, Jorgen Hedegaard-Jensen, Ementor
Oracle Solution:Oracle Internet PlatformOracle Portal 3.0Oracle SecurityOracle UltrasearchOracle WebcacheOracle XMLOracle Single SignonOracle Workflow
www.denmark.dk is the Official Window to Denmark and is powered by Oracle Technology is the Official Window to Denmark and is powered by Oracle Technology
Oracle and our customers
SavingsImprove efficiency and reduce costs
State of Iceland, eGovernment
• Consolidated Information & Applications
• Cross Departments• 19,000 employees• Central Management – De-
centralized structure
“This IT investment provides the foundation for modern Iceland’s IT infrastructure and enables us to meet our citizens’ demands for improved public service.” - Gunnar Hall, Director of the State Accounting Office in
Iceland
Oracle Solution:Oracle Internet PlatformOracle 9iOracle 9iASOracle eBusiness Suite
... all of Iceland’s 540 public institutions will give Icelandic citizens
24 hour access to their services via the Internet....
NATO
• 700-plus users • NATO-wide Financial and
Procurement solution • Integrates budgeting, budget
execution, travel, treasury, disbursing, procurement and supply functionality
The implementation of the Oracle E-Business Suite will provide NATO with the mechanism by which we can meet these goals and will enable the development of more meaningful and timely
management information - NATO Programme Director, Mr David Oakley
Oracle Solution:Oracle RDBMSOracle PurchasingOracle FinancialsOracle WebEmployess
……together with Oracle we can ultimately provide a modern standardised system operating NATO-widetogether with Oracle we can ultimately provide a modern standardised system operating NATO-wide
Achilles Delivers 17% Savings to Customers Using Oracle Sourcing
"Oracle Sourcing is an excellent tool that supports the complete auction process and enables us to offer simple and effective auctions to a multitude of clients."
Oracle Solution:SourcingE-Business Suite Outsourcing
Oracle Outsourcing has enabled us to achieve market penetration Oracle Outsourcing has enabled us to achieve market penetration
for our product very quicklyfor our product very quickly
• Provide real-time, online auctions for utility, rail, and public sector companies
• Achieve rapid ROI on auction software • Generate substantial cost reductions on
goods and services for customers • Speed up the sourcing cycle • Outsource management of auction
software to reduce risk and operating costs
Data validation with PDA
Collection and validation of remote sensed images in the field: creation of crop map of Netherlands
Real-time update into central repository
Elimination of post-processing
Real time validation
Spatial Maps integration
Comparison between traditional and ICT supported work process
Work gain: 33%
Cost savings: 55%
Crop Viewer
Netherlands
Oracle and our customers
Security & SafetyEnable public security, justice & safety
Polish Police
• Multi-level security ensures safety of information
• Nationwide police database allows continuous access to key information, regardless of location
• Open source technology allows system to interface with databases from international law-enforcement organizations
"By implementing the new Oracle-based system, we improved the availability of information and streamlined the operations of police units." -- Zbigniew Chwalinski, Deputy Commander-
in-Chief, Polish Police
Oracle Solution:Oracle DatabaseOracle Application Server Oracle Designer Oracle Developer Oracle JDeveloperOracle Forms GeneratorOracle Reports
Now, any procedure that requires access to information can beNow, any procedure that requires access to information can be
performed on a nationwide basis. performed on a nationwide basis.
Ministry of Defence, UK
• Provides a single, centralized, universally accessible repository of information Defence-wide
• Delivers standard applications that ADMIS can customize quickly and cost-effectively to meet specific requirements
• Provides regular technology upgrades and migration to Web deployment
"Oracle's expertise in defense development systems and the excellent support we receive contributes to the success of the ADMIS program." -- Colonel Mike Manson,
Program Manager, Ministry of Defence
Oracle Solution:Discoverer Desktop Edition Oracle Database Enterprise Edition Oracle9i Developer Suite Oracle Express Analyzer Oracle9i Designer Oracle9i Forms
"We decided to upgrade the database and use Oracle's business intelligence
and application development tools in place of our existing ones,"
The Greek Ministry of Public Order
• Able to handle huge amounts of data and meets complicated demand
• Flexible and easy to modify• Extremely secure• Reliable and robust• Compatible with different hardware
platforms
«We have had good experience with Oracle in our national police network and that is why we specified Oracle as the application tool for creating the Schengen Project database for exchanging information with other national control authorities throughout the Schengen area.»
Joachim Paradisos, Police Major and Schengen Project Manager, Greek Ministry of Public Order, Athens
Oracle Solution:Oracle RDBMSOracle Designer 2000Oracle Developer 2000
«We believe that our system is one of the most flexible and well implemented«We believe that our system is one of the most flexible and well implementedin all thecountries we have seen,»in all thecountries we have seen,»
National Schengen Information System
Bavarian Police, Germany
• State-wide integration across the corporate network providing universal access to current and legacy data
• Centralised repository • Fully scalable • Secure environment as required by a
government agency
"Deployment of the Oracle9i Database has been key to the successful implementation of our infrastructure program" - Reinhard Riedel, Executive of the IuK, Department of the
Bavarian Landeskriminalamt
Oracle Solution:Oracle RDBMSOracle 9iAS
Migration from Informix to the Oracle9i Database for deployment Migration from Informix to the Oracle9i Database for deployment
of the new strategic database management systemof the new strategic database management system
The Dutch police force
• 20% more time for officers in the field• Real-time access to databases• Out-of-the box support for next
generation location-based services• Reduced paper costs
"Oracle9i Application Server Wireless and Oracle Spatial are a winning combination when it comes to enablingwireless and location-based services." — Euro Beinat, CEO
Geodan Mobile Solutions
Oracle Solution:Oracle9iAS WirelessOracle9i DatabaseOracle9i Spatial
Giving officers instant information would empower them in fighting crime and Giving officers instant information would empower them in fighting crime and
provide better information and service to citizensprovide better information and service to citizens
The Information Pistol
• Sharing of Criminal Info/Events• Stolen car look up with real time
update• Filling our reports on the fly• General info about Traffic• Positioning of police• Location based dispatch• Patrol daily Plan
• 20% More time ”in the field”
• 2,000 users
• 120 days to implement
Oracle’s Approach to e-Government Infrastructure
• Common scaleable, available, secure infrastructure based on open standards
• In depth information security, evaluated to Government standards at all infrastructure levels
• Accommodate multiple application approaches and sourcing
• Evolve to adopt new information concepts as they become available
Unified Portal
Business Process OrchestrationProcess models BPEL Engine
Fusion Service BusMulti-protocol routing
Message transformationServices and Event Mediation
Grid Computing
Activity Monitoring
Fusion Service RegistryApplication Integration Services
Process Integration ServicesData and Metadata Services
BusinessIntelligence
Clustering SecurityProvisioning ConfigurationData Management DirectoriesIdentity Management Web Cache
Oracle Apps Custom Apps ISV Apps
Oracle Fusion Architecture
Sta
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Secu
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Mo
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Government EnvironmentOutside Government Inside Government
Inside Government
Between
GovernmentCitizens
Employees
Employees
Government EnvironmentConstituent to Government
DataServicesApplications
Multi-Channel
Front End
Aut
hent
icat
ion
Iden
tity
Acc
ess
Application Data
Identity Data
Constituent Data
Government EnvironmentConstituent to Government
DataServicesApplications
Multi-Channel
Front End
Aut
hent
icat
ion
Iden
tity
Acc
ess
Application Data
Identity Data
Constituent Data
Identity Management
Identity Management
• Single common management of authentication and management of identity throughout the infrastructure
• Covering Constituents (citizens, businesses, partners) - Employees
• Multiple authorities in a trust network
Each owns their constituents and employees, infrastructure, credentials
Each can decide whether to accept credentials from other authorities/domains
• Avoids duplicated management of identity information in multiple domains
• Keep responsibility in each owning domain
• Can scale up to any size of ‘service oriented grid’
• Open standards based
Government EnvironmentConstituent to Government
DataServicesApplications
Multi-Channel
Front End
Aut
hent
icat
ion
Iden
tity
Acc
ess
Application Data
Identity Data
Constituent Data
Web Services Security
Web Services Management
SOA AppSOA App
MSFT.NETMSFT.NET
SOA AppSOA App
IBM, BEA, IBM, BEA, JBOSSJBOSS
Packaged Apps
BPEL Processes
Custom Apps
Legacy Systems
Databases
Web ServicesWeb ServicesManagementManagementGatewayGateway
•Auditing•Logging•Tracing•Security•Billing•Monitoring•PerformanceAnalysis
SOA AppSOA App
Oracle AS 10Oracle AS 10gg
Management Management ConsoleConsole
Centralised Monitoring Centralised Monitoring & Policy Enforcement& Policy Enforcement
Clients
•Provides a decentralised platform for deploying operating policiesacross applications and web servicesLayers best-practice security and management across all applicationsDoes not require developers to modify applications or servicesSupports standards such as WS-Security, WS-Policy, etc.Tools for building and monitoring operating policiesAgents and gateways for executing policies in real time
Government EnvironmentConstituent to Government
DataServicesApplications
Multi-Channel
Front End
Aut
hent
icat
ion
Iden
tity
Acc
ess
Application Data
Identity Data
Constituent Data
Application Sourcing
Application Sourcing
• Commercial packaged applications from Oracle and other vendors
• Integration capabilities for legacy applications• Home grown applications – developed using open
standards based development environment
Business Process Orchestration• Open standards based Business Process Execution
(BPEL)
Create, deploy and manage
cross application business processes
Native support for open standards
Uses the power of the architecture to
achieve scalability, security
Government EnvironmentConstituent to Government
DataServicesApplications
Multi-Channel
Front End
Aut
hent
icat
ion
Iden
tity
Acc
ess
Application Data
Identity Data
Constituent Data
Data Centric Security
Oracle Virtual Private Database andLabel Security
Based on VPD, grew out of accredited consulting work and over seven years of Multi-Level Security efforts
Off-the-shelf label based system
GUI for administration, No coding required
Row LabelUser Label Scott Confidential : Strategic : Coalition Confidential
Restricted
Confidential
Unrestricted
Confidential
Unrestricted
: Tax
: Passport
: Tax
: Transaction
: Tax
: Transaction
: Payer
: Application
: Payer
: Citizen
: Payer
: Citizen
Data Rows
Levels
Compartments
Groups
User Label Scott Confidential : Tax : Payer
Transparent Data Encryption –part of Oracle Advanced Security
•Transparent Data EncryptionIncludes Key ManagementTransparent to applications
Helps Address Privacy and Regulatory compliance
•Store Username and Password in WalletProtect username and password on command line for batch jobs
•SmartCardintegration for SSLSupport existing certificates on smartcards
Data EncryptedOn Backup Files
Application
DataWrittenTo DiskEncrypted
DataDecryptedThrough
SQL Interface
ASONetworkEncryption
Oracle Backup
Oracle Secure Backup -new standalone product
•Oracle Secure Backup is ideal for customers seeking a low costalternative to complex backup products
•Best integratedend-to-end backup of Oracle DatabasesMedia manger for RMAN backup and recovery of Oracle9iand 10g databases to tape
FastestDatabase Backup on the market
•Backup Oracle Home, App Server and other file systems
•Oracle Secure Backup includes:Centralized management of network backupsScalability to low 100’s of servers, 10’s of millions of filesEasy management through Enterprise ManagerEncryption of backed-up data
RMAN
Databases
Linux, UnixWindows, Filers
File Systems
Supports popular tape Supports popular tape libraries & driveslibraries & drives
Capabilities to:
Label data to control access
Encrypt selected data elements
Secure the backup
Government EnvironmentConstituent to Government
DataServicesApplications
Multi-Channel
Front End
Aut
hent
icat
ion
Iden
tity
Acc
ess
Application Data
Identity Data
Constituent Data
Other Security Capabilities
O r a c l e D a t a V a u l t
D A T A V A U L T
N e t w o r k I s o l a t i o n – E n f o r c e M a n d a t o r y A c c e s s C o n t r o l
( M A C ) b a s e d o n t h e N e t w o r k .– N e t w o r k i d e n t i f i e d b y m u l t i p l e f a c t o r s a n d
l a b e l l e d .– C o n n e c t i o n s o n l y a c c e p t e d f r o m s p e c i f i c
I P a d d r e s s e s a n d f r o m a u t h e n t i c a t e d p r o c e s s e s / a p p l i c a t i o n s e r v e r s .
P h y s i c a l D a t a S e p a r a t i o n
– D a t a c a n b e p a r t i t i o n e d b y i t s l a b e l .– E n s u r e s d a t a s t o r e d w i t h i n a n O r a c l e b l o c k
i s a t a s i n g l e s e c u r i t y l e v e l .
P r o c e s s / M e m o r y S e p a r a t i o n
– D e d i c a t e d s e r v e r ( s ) f o r e a c h N e t w o r k .– P r o c e s s e s a s s o c i a t e d w i t h t h e l a b e l o f t h e
N e t w o r k / S e c u r i t y D o m a i n .– P a r t i t i o n e l i m i n a t i o n e n s u r e s d i s k a c c e s s
a n d c a c h i n g b y s e c u r i t y r e a l m o f s e r v e r .
Oracle Audit Vault
Firew
all
Oracle Application Server
Oracle Identity Management
OracleFinancials Database
Oracle RAC Nodes
(Audit Activity Identity Resolution)
•Audit Vault Console•Audit Policy Management•Built-in Reports•Business Intelligence•Statistical Analysis•Partition Management•Graphs for Activity Visualization•Archiving Policies
Oracle Audit Vault
Firew
all
Handle multiple levels of information
in a single environment
Centralised auditing capability to
provide traceability throughout the
infrastructure
Unified Portal
Business Process OrchestrationProcess models BPEL Engine
Fusion Service BusMulti-protocol routing
Message transformationServices and Event Mediation
Grid Computing
Activity Monitoring
Fusion Service RegistryApplication Integration Services
Process Integration ServicesData and Metadata Services
BusinessIntelligence
Clustering SecurityProvisioning ConfigurationData Management DirectoriesIdentity Management Web Cache
Oracle Apps Custom Apps ISV Apps
Oracle Fusion Architecture
Sta
nd
ard
Dev
elo
pm
ent
Fra
mew
ork
Secu
rity, Man
agem
ent &
Mo
nito
ring
e-Government Status in EU Member States
• EU Report for EU Member States - report
Reorganisation of Government Back Offices for Better Electronic Public Services– European Good Practices(Back-office reorganisation)
AQ&Q U E S T I O N SQ U E S T I O N S
A N S W E R SA N S W E R S