©2019 VMware, Inc. Tang Lek Meng, Senior Manager, Colleague Support, Asia Pacific and Japan, VMware How VMware IT Consistently Delivered Delightful Colleague Experiences Confidential │ ©2019 VMware, Inc.
©2019 VMware, Inc.
Tang Lek Meng,
Senior Manager, Colleague Support, Asia Pacific and Japan, VMware
How VMware IT Consistently Delivered Delightful Colleague Experiences
Confidential │ ©2019 VMware, Inc.
©2019 VMware, Inc. 2
Enabling our colleagues to do their best work by delivering a delightful technology experience
CET Mission Statement
©2019 VMware, Inc. 3
CET Structure
Colleague Support
Communication &
Collaboration
Client Engineering
PMO
Emerging Technologies
Colleague Experience
Colleague Experience& Technology
Contact [email protected]
4©2019 VMware, Inc.
Device Estate
©2019 VMware, Inc. 5
18.X76%
CentOS
24%
Other 8%
High Sierra 17%
Mojave 68%
Catalina 7%
17,067
1903 1%
1809 57%
1803 42%
Q3 Device Estate
Other 1%
1803 5%
1809 18%
1903 76%
Other 1%
iOS 11 3%
iOS 12 33%
iOS 13 63%
Other 7%
Oreo 13%
Pie 67%
Android 10 13%
Other 9%
OS 68 20%
OS 69 50%
OS 70 21%
Updated: 4 November 2019
Horizon 7 7.10
App Volumes 12.18
UEM 9.8
56% 14,24842% 6002% 13,93276% 4,59824% 8,000
Desktop Estate Mobile/Virtual Estate
6©2019 VMware, Inc.
Modernize IT Support
©2019 VMware, Inc. 7
Modern Management Make support Much Easier
Modern Management with Workspace ONE UEM
Provisioning
802.1x config
Factory To User
VPN and Certs
GPOs and CSPs
Feature Upgrades
OTA Updates
Compliance
BIOS Management
Push Button Reset
Cloud Software Distro Windows Hello
Workspace ONE Intelligence
MODERN
©2019 VMware, Inc.
Out Of Box Experience ProvisioningLaptop Provisioning
Eliminate drop-ship straight to users
• Employees productive day one
• Much faster delivery
• Ships from factory to user
• Self-service re-imaging
Benefit to Colleagues:
DeploymentTeam
Imaging andSetup
Factory ColleagueShippingPa
st
Ap
pro
ach
• Eliminate high touch PC setup
• Respond faster to colleagues in need
• No need to maintain image
• No need for pre-logon VPN
Benefits to IT:
Factory Colleague
Cu
rre
nt
Ap
pro
ach
Cu
rre
nt
Ap
pro
ach
©2019 VMware, Inc. 9
Deploy your applications with easeWith only five easy steps
Upload Content
Add the source files to WS1
console
Details and Comments
Provide information and
comments
Deployment Options
Install command lines and settings
Target your groups
Assign the application to the desired groups
Report Results
Easy way to monitor and
report results
©2019 VMware, Inc. 10
Deployment Rings Framework – things to think about
©2019 VMware, Inc.
Thank You!
Confidential │ ©2019 VMware, Inc.