© 2013 IBM Corporation A Roadmap for Integrated Government - Creating Opportunities Through Innovation and Leadership A Roadmap for Integrated Government:

© 2013 IBM Corporation

A Roadmap for Integrated Government - Creating Opportunities Through Innovation and LeadershipA Roadmap for Integrated Government - Creating Opportunities Through Innovation and Leadership

A Roadmap for Integrated Government: Creating opportunities through leadership and innovation

Sherry ComesIBM CTO & Distinguished Engineer Chief Technology Office - Complex Systems Integration

#SmarterSA#SmarterSA



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At the end of this session you should…

…thought about the concept that we do not see things as THEY are, we see things as WE are!

…know more about the IBM Smarter Cities Challenge happening with the City of Cape Town right now

…learn that Cape Town has been Selected World Design Capital 2014

…know more about the concept of Design Thinking

…understand more about the successes we have had applying innovation as a new way to solve old problems is helping cities all around the world become Smarter Cities Successes

…know how to get in touch with me if you should have and questions or are interested in additional information – [email protected] or Sherry Comes LinkedIN



“We do not see things as THEY are, we see things as WE are“!

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Understand my perspective and how I view the world and come at things

I am an IBM Distinguished Engineer

I am the IBM CTO (Chief Technology Officer for Complex Systems Integration)

I live in the United States, currently working in Mexico City and have a home in Johannesburg.

Chief Architect on a multi-billion dollar USD banking transformation project in Mexico City.

I am an Entrepreneur, a pioneer of Internet Retail having founded, owned, bought, sold and still own Internet Retail companies.

“Have 25+ years of professional IT consulting experience and a degree in Computer Science.

I have 4 patents in 1) banking, 2) parallel programming, 3) Smarter TV and 4) marketing for mobile devices

Master Certified TOGAF Distinguished Chief/Lead & IT Architect.

Member, of the IBM Academy of Technology.

Member of the University of Denver Colorado IT Studies Program Advisory Board.



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Anyone for a game of Snooker?

A Whole New Meaning of “Hands Free”

Being the CTO of Complex Systems Integration I love the complexity of Africa and how innovative Africans can be!

I fell in love with South Africa



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Solar Power

Hot Tub

Innovation in Africa



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IBM has selected 100 cities worldwide to receive Smarter Cities Challenge grants. Cities were chosen through a competitive process after identifying

top priorities for collaboration with IBM.

IBM Smarter Cities Challenge Program

Numerous African cities were selected, such as…

When selecting the Smarter Cities Challenge grant recipients, several key criteria were considered. •The cities had to be prepared to match IBM's investment with their own commitment of time and resources. •Proposals articulating pressing urban concerns that could be addressed by implementing *smarter* technologies and processes rose to the top of the list. •Access to publicly available data that could leverage the capabilities of City Forward was an important consideration. •And cities that demonstrated a solid track record of innovative problem solving were also viewed favourably.

Nairobi, Kenya Accra, Ghana Rabat, Morocco Tshwane, South Africa



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South Africa, Cape Town Executive Service Corp / Smarter Services Challenge Team

Barb Mathers

Director, Workplace and Collaboration Solutions,Office of the CIO

IBM United States

Barb Mathers

Director, Workplace and Collaboration Solutions,Office of the CIO

IBM United States

David Miller

Distinguished EngineerPublic Sector and HealthcareGlobal Business Services

IBM Canada

David Miller

Distinguished EngineerPublic Sector and HealthcareGlobal Business Services

IBM Canada

Greg Cassano

Director, IBM Global Financing ANZGlobal Finance

IBM Australia

Greg Cassano

Director, IBM Global Financing ANZGlobal Finance

IBM Australia

Rob Gentile

AMS Delivery Leader, EuropeGlobal Business Services

IBM United Kingdom

Rob Gentile

AMS Delivery Leader, EuropeGlobal Business Services

IBM United Kingdom

Sherry Comes

Distinguished EngineerChief Technology OfficerComplex Systems Integration

IBM Global

Sherry Comes

Distinguished EngineerChief Technology OfficerComplex Systems Integration

IBM Global

Jeffrey Erickson

Senior Project ExecutiveGlobal Technology Services

IBM United States

Jeffrey Erickson

Senior Project ExecutiveGlobal Technology Services

IBM United States



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How can the City of Cape Town effectively use and

manage its social assets to optimise service delivery?

Mayor Patricia De Lille.

The City of Cape Town has partnered with IBM for a project to assist with the optimisation of service delivery.

“We are launching an exciting project here today that will take place over the next three weeks. However, we hope that the outcome produced at the end of that time will ultimately have long-term effects for the city,” said Patricia De Lille, mayor of the City of Cape Town, at the launch of the partnership.

De Lille said: “The City of Cape Town is this year’s beneficiary of an IBM Smart Cities grant. This grant is awarded to a city selected for a project that is run by IBM and its staff at no cost to the city.”

The mayor said this in essence enables the city to select a business problem it wants to address, which will then be worked on by a “high-level, world class team” in just under a month.

This was described by De Lille as an “incredible bargain” for the city, with the city not obligated to do business with IBM once the project is complete.

…http://www.humanipo.com/news/33810/city-of-cape-town-partners-with-ibm-to-optimise-service-delivery/#!

The problem statement for the Cape Town Challenge…

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Oveviw



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Over the past two weeks we have…Conducted over 50 Interviews with people such as the MayCo, Executive

Directors and City Leaders, interviewing over 70 peopleInvolved IBM Research

Reviewed plans, research, metrics, and third party studiesLeveraging previous IBM Smarter Cities Challenges and Assets

Capitalized on very senior team members expertise and experience

Discovery

Approach



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THINK BIG, Start Small,

Scale Quickly

-- Louis V. Gerstner, Jr. IBM CEO – Apr 1993 – Mar 2003



Cape Town Selected as World Design Capital 2014

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City of Cape Town World Design Department Caption



What is the World Design Capital all About?

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…the vision of the World Design Capital is to promote and encourage the use of design to further the

social, economic and cultural development of the world’s cities…

…focus on the broader essence of design’s impact on urban spaces, economies and citizens…

-- City of Cape Town World Design Department



“Our vision is to transform Cape

Town, through design, into a

sustainable, productive African city,

bridging historic divides and building

social and economic inclusion”



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"The world that we have made as a result of the level of thinking thus far,

creates problems that we cannot solve using the same level of thinking that

existed when we created them" -- Albert Einstein

…we must focus our expertise and vast capabilities on one thing, creating value for our

clients.


A Roadmap for Integrated Government - Creating Opportunities Through Innovation and LeadershipA Roadmap for Integrated Government - Creating Opportunities Through Innovation and LeadershipSCC Cape TownSCC Cape Town

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DefinitionA five-step inclusive methodology for complex problem solving that fosters innovation and leads to creative solutions.

Outcomes

Provides a common framework for complex problem solving that encourages maximum input participation, including citizen & community input, in the ideation of complex problem solving.

Importance / Relevancy

A systematic, innovative approach to complex problem solving that allows new ways to think about solving old problems. It has at its core inclusiveness that drives integrated, citizen-centric solutions.

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FindingsOverview Recommendations Next steps

Design Thinking

Hasso Plattner Institute of Design at Stanford



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Design Thinking Methodology

Show Don’t Tell

Create Clarity from Complexity

Be Mindful of Process

Collaborate Across Boundaries

Bias Toward Action

Get Experimental and Experiential

Focus on Human Values



…… one that integrates technology into a strategic approach to sustainability, citizen well-being, and economic development ……… but also stressing the importance of integration and interaction across multiple domains.

Pike Research

Smarter Government ….

21st Century Government: Integrated across Multiple Domains



Planning and ManagementDesign and implement a city plan to realise full potential for citizens and businesses; while efficiently running daily operations

InfrastructureDeliver efficient fundamental city services that make a city desirable for citizens

HumanProvide effective services that support the economic, social and health needs of citizens

Cities that serve meet and exceed citizen expectations

InfrastructureHuman

Planning and Management

Governmentand AgencyAdministration

Environmental

Socialand Health

Transportation

Energy and Water

Education

Public Safety

Urban Planning



Planning and ManagementDesign and implement a city plan to realise full potential for citizens and businesses; while efficiently running daily operations

InfrastructureDeliver efficient fundamental city services that make a city desirable for citizens

HumanProvide effective services that support the economic, social and health needs of citizens

Cities that serve meet and exceed citizen expectations

InfrastructureHuman

Planning and Management

Governmentand AgencyAdministration

Environmental

Socialand Health

Transportation

Energy and Water

Education

Public Safety

Urban Planning



Smarter Government in practice

NYPD provides mobile access to more than 120 million criminal complaints, arrests and 911 records Relay critical data

instantly to officers at the scene; what once took days now takes minutes

Zhenjiang, Chinaprovides real-time traffic updates to anticipate and minimize traffic flow issues for citizens and tourists

Singapore Land Transit Authority Introduced a smarttransport system that charges by distance, not by mode of transport

Highly intelligent algorithm constructs the ideal journey for 3 million commuters across rail and bus lines

Rio de Janieroreduced time to understand emergencies and coordinate rescue efforts from days to hours.

IBM and the city of Zhenjiang, China, are transforming the city's public transportation system.

Integrated its siloed crime data Develop an advance emergency response system; access to real-time information empowers citizens.

Installed IBM Intelligent Operations Center (IOC) for .Smarter Cities. Leveraged IBM Research. Increased traffic throughput and by anticipating traffic jams before they happen.

Deployment of the world's first congestion charging system



Smarter government in practice

City of Johannesburg developed a 5 year roadmap to improve public safety in the city

Relay critical data instantly to officers at the scene; what once took days now takes minutes

City of Tshwane piloted a system to reduce non-revenue water by as much as 25% of the cities water bill per annum

University of Forte Harepilots a public safety programme built on crowd-sourcing to asses impact community participation

National Planning Commission used Jam technology to connect with citizens and inform 2030 vision for the country

Benchmarking of he city’s water management process enables city to have insight into end to end system and develop a roadmap for better management

Over 10 400 logins were recorded and over 8 900 individual posts made.

Piloted a WaterWatchers app to help citizens report water issues more easily

Created a 5 year public safety strategy.



Thank you

To find out more and connect with IBM:

Visit us at our stand in the GovTech Exbibition

Join the conversation @IBMSouth_Africa # SmarterSA

Visit us on www.ibm.com/za

Contact me on LinkedIn – Sherry Comes

Send email to [email protected]

© 2013 IBM Corporation A Roadmap for Integrated Government - Creating Opportunities Through Innovation and Leadership A Roadmap for Integrated Government:

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