© 2010 Institute of Nuclear Power OperationsHPRCT INPO Organizational and Human Performance Department Bonnie Stahl, Department Manager Brian Baskette,

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

INPO Organizational and Human Performance Department

INPO Organizational and Human Performance Department

Bonnie Stahl, Department Manager

Brian Baskette, Principal Prog Mgr

Tom Kriesel, Senior Prog Mgr

Bonnie Stahl, Department Manager

Brian Baskette, Principal Prog Mgr

Tom Kriesel, Senior Prog Mgr

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

The Cast of Characters

Bill Illing

Bonnie Stahl Tom Kriesel

Dave LandecheArdela Daniels

Rick Reynolds

Ken Koves

Brian Baskette

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

2010 FOCUS2010 FOCUS• Improve INPOs internal capabilities in

OD skills, and safety culture• Improve effectiveness at helping senior

leadership teams improve individual and team leadership behaviors.

• Move human performance focus towards improved organizational managing of defenses

• Support SFA project teams

• Improve INPOs internal capabilities in OD skills, and safety culture

• Improve effectiveness at helping senior leadership teams improve individual and team leadership behaviors.

• Move human performance focus towards improved organizational managing of defenses

• Support SFA project teams

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

OR Assistance ActivitiesOR Assistance Activities• Focus Team Visits and Mid-cycle

Assessments

• OR Assist Visits

• Stream Analysis

• Nuclear Safety Culture

• Leadership Assist Visits

• Training and Coaching ORTLs

• Focus Team Visits and Mid-cycle Assessments

• OR Assist Visits

• Stream Analysis

• Nuclear Safety Culture

• Leadership Assist Visits

• Training and Coaching ORTLs

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

2-Part Strategic Approach2-Part Strategic Approach

RRee + M + Mdd → → ØEØEReducing Managing Reducing Managing ZEROZERO error defenses Eventserror defenses Events

andand leadsleadstoto

II AA CC

P●D●CP●D●C●A●A

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

Hu Assistance ActivitiesHu Assistance Activities• Focus Team Visits and Mid-cycle Assessments

• Hu Assist Visits

• Supervisory Effectiveness Assist Visits

• Technical Support Missions

• Industry Hu Workshops

• Benchmarking/Information Sharing

• Participate in working meetings (USA, STARs, etc.), event screening/reviews, PE mid-week calls

• Focus Team Visits and Mid-cycle Assessments

• Hu Assist Visits

• Supervisory Effectiveness Assist Visits

• Technical Support Missions

• Industry Hu Workshops

• Benchmarking/Information Sharing

• Participate in working meetings (USA, STARs, etc.), event screening/reviews, PE mid-week calls

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

Hu TrainingHu Training

• Hu Training for Procedure Writers and Work Planners

• New Hu Lead Seminar

• Hu Seminar for Senior Leadership Team

• Hu Fundamentals

• Hu Workshop

• High Performance Team Development

• Coach the Coach

• Hu Training for Procedure Writers and Work Planners

• New Hu Lead Seminar

• Hu Seminar for Senior Leadership Team

• Hu Fundamentals

• Hu Workshop

• High Performance Team Development

• Coach the Coach

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

Recent INPO Hu DocumentsRecent INPO Hu Documents• Addendum 1: Behaviors and Actions that

Support a Strong Nuclear Safety Culture

• INPO 09-004, Procedure Use and Adherence

• INPO 08-004, Hu Key Performance Indicators

• INPO 07-006, Hu Tools for Managers and Supervisors

• Addendum 1: Behaviors and Actions that Support a Strong Nuclear Safety Culture

• INPO 09-004, Procedure Use and Adherence

• INPO 08-004, Hu Key Performance Indicators

• INPO 07-006, Hu Tools for Managers and Supervisors

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT

Every organization is Every organization is perfectly aligned (perfectly perfectly aligned (perfectly tuned) to get the results it tuned) to get the results it is gettingis getting..

© 2010 Institute of Nuclear Power Operations HPRCTHPRCT13

Sometimes Things go Extraordinarily Well

© 2010 Institute of Nuclear Power Operations

Questions?Questions?