© 2008 Wipro Ltd - Confidential WIPRO ROMANIA: Turning Challenges Into Opportunities Bucharest, March 24 th 2009 Santosh Karagada General Manager & Head.

© 2008 Wipro Ltd - Confidential

WIPRO ROMANIA: Turning Challenges Into

Opportunities

Bucharest, March 24th 2009

Santosh KaragadaGeneral Manager & Head

Talent Engagement & Development

Europe & Africa region


• The largest independent R&D Services provider in the world.

• Over half billion revenue from R&D. • Among the top 3 offshore BPO services provider in the

world.• A strategic partner to 5 of the Top 10 most innovative

companies in the world. • Only Indian company to be ranked among the top 10

global outsourcing providers in IAOP's 2006 Global Outsourcing 100 listing.

• Over 55 industry facing ‘Centers of Excellence‘.• 928 clients - 95000+ employees.• 54 development centers across globe.

WIPRO: Company Data


A Leader In Business Process Outsourcing

2005-062004-052003-04 2006-07 2007-08

ClientsClients

EmployeesEmployees

GlobalDeliveryCenters

GlobalDeliveryCenters

Revenues(in USD

MN)

Revenues(in USD

MN)

2002-03

95148

178208

41

291

9,300

15,673

16,087

17,464

5,000

20,278

1823 24 33

51

40

35

68

14

6

2008-09

350*

17*

23,000*

63*

Business MixBusiness Mix

BFSI - 18% TSP - 22% Enterprise - 45% PES - 15%

Geography MixGeography Mix

US - 75%

Europe - 21%

ROW - 4%

Volume of WorkVolume of Work

61 Customers (As on 31December 2008)

500 + Transitions

CentersCenters

India, China, Philippines, Romania, Poland, US, Mexico, Brazil

21,578 Employees as on 31 December 2008

18,000+ Seats

RevenueRevenue

8.5% of the IT Business Revenue


WIPRO: Doing Business in Romania

WIPRO ROMANIA – Company Data:- Incorporated at the end of 2006; first project

started in March 2007.- Current manpower: 206 employees, 98% in BPO.- Current portfolio: 7 processes.- Average employees age: 25.4- Student population: 28%- Portfolio of 16 languages.- Work experience: 86% of the manpower has over 6

months prior work related experience.


The Bucharest Development Centre: Key Part of Our European Strategy

The centre in Romania is part of a strategic initiative to provide a flexible global delivery capability.

Romania will function as template and driver for expanding business operations towards Eastern European service market.

Our business objective is to enable delivery of near shore and multi-lingual services to our global customer base.

The location has proximity to future technology staff at the Polytechnic University of Bucharest.

The Bucharest Centre is fully operational with a capacity of 400 seats which can be expanded as per clients requirement.

CONFIDENTIAL© Copyright 2005 Wipro Technologies 6

Locations in Europe Sales Office

Back Office

Development Centre

BPO Centre

6

London

Reading

Paris

Amsterdam

Espoo

Bucharest

München

Kiel

Düsseldorf / Kempen

Walldorf

LustenauZürich

Sophia

Porto

Milano

Madrid

CONFIDENTIAL© Copyright 2006 Wipro LtdCONFIDENTIAL© Copyright 2005 Wipro Technologies 6

Locations in Europe Sales Office

Back Office

Development Centre

BPO Centre

6

London

Reading

Paris

Amsterdam

Espoo

Bucharest

München

Kiel

Düsseldorf / Kempen

Walldorf

LustenauZürich

Sophia

Porto

Milano

Madrid

CONFIDENTIAL© Copyright 2006 Wipro Ltd


Bucharest Site - Highlights

ISO 9001:2000 & ISO 27000 certified facility.

Facility & Infrastructure with capacity of 400 seats which can be expanded on demand.

Already a full fledged operational centre.

Language capabilities : English, Hungarian, Polish, Italian, French, German, Spanish, Swedish, Portuguese, Dutch, Norwegian, Hebrew, Russian, Danish, Finnish, Greek.

ISO 9001:2000 & ISO 27000 certified facility.

Facility & Infrastructure with capacity of 400 seats which can be expanded on demand.

Already a full fledged operational centre.

Language capabilities : English, Hungarian, Polish, Italian, French, German, Spanish, Swedish, Portuguese, Dutch, Norwegian, Hebrew, Russian, Danish, Finnish, Greek.


HR POLICIES:SOURCE OF COMPETIVE ADVANTAGE

When > Where >How

April 19, 2023 7© 2008 Wipro Ltd - Confidential


Key Challenges in the BPO Industry

PEOPLE CHALLENGES:– Attracting and Retaining talent– Culture building - rapid growth coupled with attrition– Thinking outside the box and moving away from the

traditional HR practices like:• Outsourcing hiring & training• Focusing more on strategy and less on routine activities

which should be process driven and automated as far as possible

• Focusing on needs of present workforce: – Performance Management– Reward & recognition– Career expectations– Employee development


Best in Class: Talent Management Practices

“Create a sense of belonging”

Continuous Learning (Skills up gradation &

certification) Education Programs (SEED)

Growth opportunities Fair & Robust Performance

Management System Wealth creation ( Deferred

Bonus, RSU, ESOPs) Reward & Recognition

Voice Of Wipro Long Service Awards

Motivate Retain

“Employer of Choice”

Global brand & multi location

presence Domain, Technology,

client exposure Opportunity to work with

the best minds - Inspirational Leaders Quality of Work life – YoY Best Employer in India Enriching Career Model Talent Development Competitive

Compensation Practices

Attract

“Keeping Engaged”

People centered HR Practices Celebrating Life at Wipro

- JOSH, Fit for Life Inspiring Communication (Lets Talk, Qtly Chairman Communication, CEO Address to people) Top Talent identification

& Development Meet Your People Plan Pioneering Employee Advocacy Group


Best in Class: Staff Development

• Continuous assessment of staff development needs through close cooperation with Operations Managers

• Combining different roles for employees under various projects

• Internal newsletter for enhancing training opportunities available at the corporate level & information flow

• Capturing soft skills sessions: communication, negotiation, self assessment, emotional IQ etc.

• Constantly looking for solutions to identify means to address employees’ areas to be improved

• Encouraging proactive behavior and creativity: monthly awards for the promoter of best ideas designed to enhance quality of work aspects


WIPRO ROMANIA:2009 DEVELOPMENT PLANS

When > Where >How



- 60% increase of the current manpower, over 300 employees by the end of 2009.

- Accelerated development of the IT business.- Plans of setting up and Excellence Center in

Bucharest supporting Europe IT business.

Turning Crisis Challenges into Opportunities:

© 2008 Wipro Ltd - Confidential© 2008 Wipro Ltd - Confidential

Thank You


© 2008 Wipro Ltd - Confidential WIPRO ROMANIA: Turning Challenges Into Opportunities Bucharest, March 24 th 2009 Santosh Karagada General Manager & Head.

Documents

confidential wipro romania

bucharest centre

business revenue slide

bucharest development

company data slide

business operations

development centers

business objective