© 2008 Crisis Prevention Institute, Inc. Our webinar begins shortly The annual tab for violence and stress—inducing hostility in the workplace—comes to.

© 2008 Crisis Prevention Institute, Inc.

Our webinar begins shortly

The annual tab for violence and stress—inducing hostility in the workplace—comes to about $13.5 billion in medical costs, and 500,000 workers missing 1.75 million days of work.

Ready and Prepared: Your Commitment to Respect, Service, and Safety at Work®

Ready and Prepared: Your Commitment to Respect, Service, and Safety at Work®

-National Center for Health Statistics

© 2008 Crisis Prevention Institute, Inc.

Daily News-Tribune

March 24, 2008

Brockton, Massachusetts

Former employee sues major retailer over alleged harassment and bullying

In the NewsIn the News

© 2008 Crisis Prevention Institute, Inc.

Metropolitan News-Enterprise

March 28, 2008

Orange County, California

Employer may be liable for worker’sattack on customer

In the NewsIn the News

© 2008 Crisis Prevention Institute, Inc.

Daily-News Record

November 29, 2007

Harrisonburg, Virginia

Mall tenant accused of failing to providefor a safe work environment

In the NewsIn the News

© 2008 Crisis Prevention Institute, Inc.

Have you been exposed to workplace violence incidents?

Poll: Workplace Violence

© 2008 Crisis Prevention Institute, Inc.

Definition of Workplace ViolenceDefinition of Workplace Violence

• National Institute of Occupational Safety and Health (NIOSH)

• Canadian Centre for Occupational Health and Safety (CCOHS)

© 2008 Crisis Prevention Institute, Inc.

Definition of Workplace ViolenceDefinition of Workplace Violence

© 2008 Crisis Prevention Institute, Inc.

Poll: Definition of Workplace Violence

• Threats • Robbery• Property damage• Fighting

Which of the following are included within your organization’s current definition of workplace violence??

• Assault• Harassment• Bullying• Intimidation

© 2008 Crisis Prevention Institute, Inc.

ILO DefinitionILO Definition

• All forms of harassment

• Bullying• Intimidation

The International Labour Organization expands on NIOSH and CCOHS to include:

• Physical threats or assaults

• Robbery• Other intrusive

behaviors

© 2008 Crisis Prevention Institute, Inc.

Workplace Violence ContinuumWorkplace Violence Continuum

Discourtesy

DisrespectIntimidation

Harassment

RetaliationVerbal Assault Physical

Aggression

© 2008 Crisis Prevention Institute, Inc.

Scope of Workplace ViolenceScope of Workplace Violence

• An average of 33,000 workers assaulted on the job every week in the United States

• Assaults and violent acts: second leading cause of workplace related deaths

• Over 356,000 violent incidents in the Canadian workplace

• 55.2% of employees surveyed: victims of workplace bullying

© 2008 Crisis Prevention Institute, Inc.

Scope of Workplace ViolenceScope of Workplace Violence

• Lost work days: 1,176,000 by 500,000 employees.

• Overall cost of workplace violence: Over $36 billion.

© 2008 Crisis Prevention Institute, Inc.

Impact of Workplace ViolenceImpact of Workplace Violence

Discourtesy

DisrespectIntimidation

HarassmentRetaliation Verbal

Assault Physical Aggression

Productivity

Employee Retention

Reputation

© 2008 Crisis Prevention Institute, Inc.

Developing a Comprehensive Workplace Violence Strategy

Developing a Comprehensive Workplace Violence Strategy

• Respect, Service, and Safety at Work® Assessment System

• Policy Review and Development

• Best Practices

• Training

• Ongoing Training

© 2008 Crisis Prevention Institute, Inc.

Developing a Comprehensive Workplace Violence Strategy

Developing a Comprehensive Workplace Violence Strategy

Respect, Service, and Safety at Work® Assessment System

• Establishes organizational baseline

• Explores employee responses and interventions

• Includes ongoing embedded assessments, audits, and other follow up to measure for continuous quality improvement

© 2008 Crisis Prevention Institute, Inc.

Developing a Comprehensive Workplace Violence Strategy

Developing a Comprehensive Workplace Violence Strategy

Policy Review and Development

• Examines definition of Workplace Violence

• Determines consistency of policy

• Provides legal templates, ensuring compliance with applicable laws and regulations

© 2008 Crisis Prevention Institute, Inc.

Developing a Comprehensive Workplace Violence Strategy

Developing a Comprehensive Workplace Violence Strategy

Best Practices

• Commitment at all levels

• Policies and procedures

• Strategic plan and process for ongoing training

• Training as a process

© 2008 Crisis Prevention Institute, Inc.

Developing a Comprehensive Workplace Violence Strategy

Developing a Comprehensive Workplace Violence Strategy

Training

• Highly interactive and reality-based

• Extensive demonstrations, simulations, role-plays, practice, written exams, peer teaching, and competency-based testing

© 2008 Crisis Prevention Institute, Inc.

Developing a Comprehensive Workplace Violence Strategy

Developing a Comprehensive Workplace Violence Strategy

Ongoing Training

• Fosters a culture of Respect, Service, and Safety at Work®

• Company-wide commitment

• Intersecting workplace elements

• Training as a process

© 2008 Crisis Prevention Institute, Inc.

Contact InformationContact Information

Terri Howard

Vice President, Corporate Preparedness

1-800-787-5166

[email protected]

www.preparetraining.com