© 2007 Sprint Nextel. All rights reserved. 1 Teleworking and Remote Operations Michigan Digital Government Summit October 10, 2008 Dan Seeley – Solutions.

© 2007 Sprint Nextel. All rights reserved.

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Teleworking andTeleworking andRemote OperationsRemote Operations

Michigan Digital Government SummitMichigan Digital Government SummitOctober 10, 2008October 10, 2008

Dan Seeley – Solutions ConsultantDan Seeley – Solutions Consultant


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Teleworking and Remote Operations

• The workplace culture is changing– Getting work done vs. attending work

• The desire/pressure for users to work remotely has grown exponentially; driven by:– High fuel prices– Shortage of qualified staff– Increased mobile activities– Tighter budgets– Environmental Concerns

• Technology is enabling the change


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Remote Access Technology

• Technologies that enable Teleworking– Email and Instant Messaging– Voice and Web Conferencing– Intranet Applications– Broadband Access (wired and mobile)– Virtual Private Networks– Femtocells– Remote desktop (device) management– Laptops and PDAs (Windows & Blackberry)


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Converged Networks; Multi-faceted Communications

Airport

Teleworkers

Fleet Management

Field ManagementMobile Workers

Customer Site

Headquarters

Branch Office

Wireless NetworksIP Networks

MPLSAny-to-Any

ConnectivityCOS

Inter-networkingGateways

IMS

Wireless IntegrationVoice Connect

WWANDatalink

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Large Bandwidth

• Large Applications

• Large Offices

Medium Bandwidth

• Small Offices

• Home Connections

Low Bandwidth

• Point of Sale

• ATM Machines

Wireline

Above 1.544Mbps

• OC-3

• DS-3

• Multiple T1’s

384K – 1.544Mbps

• Business Grade DSL

• Cable

• T1

40K – 256K

• DSL, ISDN

• Dial-Up, 56K Circuits

4G WiMax Up Down

• Peak: 1.5-5+Mbps 3-15+Mbps

3G

EVDO Rev A Up Down

• Peak: 1.8Mbps 3.1Mbps

• Average: 400Kbps .6-1.2Mbps

2G 1XRTT• Average: 50K-70Kbps

Wireless Equivalent*Market Needs

Broadband Access•Wireless speeds are starting to become viable replacements to wireline

*Note: Approximate speeds

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Broadband Access Considerations- How much should we spend?Consumer Class Broadband Access> DSL, Cable Modem, Wireless Broadband> Very low cost> Can easily become congested based on time of day (i.e. cable modem)> Has very low service level agreements for mean time to repair> Dynamic IP

Business Class Broadband Access> DSL, Cable Modem, Wireless Broadband> Higher cost. Often above $100 per location> Better Speeds, especially upload speed> Business class SLAs> Static IP> Private network options


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Wireless G Mobile Broadband Router

CellularBroadband

Network

Ethernet Laptop

Wi-Fi Laptop

Wi-Fi Laptop

Wi-Fi Laptop

Wi-Fi

Mobile Broadband Connection Card or USB Modem

Ethernet Laptop

Cable or DSL Modem

Broadband Access Router for the Home•Low Cost •Available redundancy when using low cost network options


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Virtual Private Networking- How should I secure my information?

• Client software providing encryption– Cisco, Checkpoint, Sonicwall, Citrix, etc.

• Hardware encryption– Security device provides a single tunnel to the

host location. Good for branch office.

• Private Networking– Carrier provided privacy


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Sprint PCS Data Link – Private Network

• A completely private network architecture

• User traffic is switched across the Sprint PCS network, not routed

• IP Addressing scheme is dictated by the customer

• User is authenticated against the customer AAA server

• Data Link service is available on all Sprint PCS data plans


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Femtocell Technology

• Femtocells are low cost, miniature cellular phone towers in your house.

• They use a cellular carrier’s licensed radio spectrum – not Wi-Fi.

• No special phones needed.• Cellular calls are passed over the users

broadband network to the carrier.• Special unlimited calling plans are

available for femtocell use.• Calls transition to the macro network

when a user leaves their house.• Femtocells are 911 compliant.


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Router

Cable/DSL Modem

AIRAVE

PC

Public Internet

CDMA

Customer has a cable/DSL modem with only one Ethernet port. An additional router with multiple Ethernet ports is added.

How to connect a Femtocell for home use


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Strategies to Secure Mobile Devices

• Third party security and management platforms– Example: Alcatel Lucent Laptop Guardian

• Blackberry Enterprise Server– A proven PDA solution for the public sector– Fully certified in virtually all areas of security

• Microsoft System Center and Active Directory– Now supporting Windows Mobile Devices with SCMDM

(System Center Mobile Device Manager)


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Components of Alcatel Lucent Laptop Guardian

Laptop PC card Laptop PC card -- Secure, always-on 3G broadband Secure, always-on 3G broadband PCMCIA data card PCMCIA data card

- 24/7 connectivity to a dedicated - 24/7 connectivity to a dedicated management system located in the management system located in the enterpriseenterprise

3G Modem Memory Battery

Operating System

Processor

Removable Memory

GPSAPI

PC Card

WiFi3G LAN

Server with management software Server with management software Deployed on the enterprise premises to Deployed on the enterprise premises to terminate the secure tunnels and manage terminate the secure tunnels and manage user credentials and security policiesuser credentials and security policies

Software Licenses Software Licenses Per-user licenses that are paid monthlyPer-user licenses that are paid monthly

VPN Policies APIs for IT Applications

Server


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Laptop Guardian Benefits

•Laptop lost or Stolen• All Data is encrypted and a can be wiped remotely

•Authentication•Card is an “ignition key” required to operate the laptop

•Data Protection•All encryption keys are stored on the card

•VPN Usage•Automatic VPN connection for all interfaces

•Anti-tampering•Stand alone computer monitors activity on laptop

•Laptop Location•GPS capability is built into the Guardian card

•Third Party Integration•Open architecture platform integrates easily

•100% Patch Laptops•All laptop patches are enforced by the Guardian card


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The BlackBerry® Enterprise Solution

The BlackBerry Enterprise Server is the leading wireless platform in the U.S. for connecting mobile professionals to customers, colleagues, and information.

It is a complete solution that provides everything organizations require to go wireless:

• Wireless sync of Calendar, Address Book, Tasks and Notes• Works with all Exchange, Domino 5.x and GroupWise 7.x platform• Enriched browser for secure wireless access to Internet and Intranet applications• Support for common files and attachments (JPG, PDF, DOC, XLS, etc.)• Works with Sprint and Nextel BlackBerry devices• Secure OTA distribution and management of BlackBerry• FIPS 140-2 government security certification


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Security Security ManagementManagement Active Directory Domain join

Policy enforcement using Active Directory/Group Policy targeting (>130 policies)

Communications and camera disablement*

File encryption

Application allow and deny

Remote wipe

OMA-DM compliant

Device Device ManagementManagement Single point of management for

mobile devices in enterprise

Full OTA provisioning and bootstrapping

OTA Software distribution based on WSUS 3.0

Inventory

SQL Server 2005 based reporting capabilities

Role based administration

MMC snap-ins and Powershell cmndlets

WMU On/Off control compliant

MobileMobileOptimized VPNOptimized VPN Machine authentication and

“double envelope security”

Session Persistence

Fast Reconnect

Internetwork roaming

Standards based (IKEv2, MobIKE, IPSEC tunnel mode)

Lets you deploy and manage Windows Mobile devices like you do PCs/laptops in your IT

infrastructure and provides security-enhanced access to corporate data

System Center Mobile Device Manager


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Embedded Mobile Computing Solutions

Leading manufacturers are building Mobile Broadband components directly into powerful, cutting-edge devices. New software based radios (i.e. Qualcomm Gobi) will greatly simplify your carrier choices.

Embedded Sprint Mobile Broadband built right in to Dell’s Latitude, Inspiron and XPS Notebooks.

Toughbook® embedded notebooks for optimal performance on Sprint’s Mobile Broadband Network.

Ultra-portable and slim designed VAIO® embedded notebooks.

Pocket-sized embedded device with full PC performance and advanced processing and connectivity options.

Option-packed embedded Tablet PC combines dual processors, WiFi, Bluetooth® and more.

Lightweight, embedded devices with Windows®, Intel®, WiFi, Bluetooth®, external display and Sprint Mobile Broadband.

Fully and Semi-Rugged embedded devices for the demands of mobile professionals and military and public safety personnel.

Boost productivity with built-in Sprint Mobile Broadband on the innovative HP Compaq 2710p Tablet PC and other HP business notebooks.


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Features of Business Email Solutions

Standard Features:

Real-time wireless “push” delivery of email and data

Wireless sync of Email, Calendar, and Contacts

Support for common files and attachments (jpg, pdf, doc, xls, etc.)

Browsers for Internet

Full OTA device activation with no desktop software required

On-handheld help

Remote address book look-up

Remote erase of the device


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Thank You!Thank You!Dan Seeley

Solutions Consultant, Public Sector

248-521-0142

[email protected]

© 2007 Sprint Nextel. All rights reserved. 1 Teleworking and Remote Operations Michigan Digital Government Summit October 10, 2008 Dan Seeley – Solutions.

Documents

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