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Roger Mallett (+44 07796 938 388)Senior Architect, International Expertise Team & Global Openview SWAT TeamHewlett Packard
Introduction
Roger Mallett – Senior Architect for Hewlett Packard
• Expert in Asset Management • Certified IT Asset Manager & ITIL certified• Written 3 books on ITAM best practice with a
fourth awaiting publication• Is at the forefront - providing advice and
guidance to some of the world’s largest enterprise companies
IT Operations
Focus
IT ProcessFocus
BusinessExternal
Focus
Point Tools Consolidated / Integrated Service Perspective
HP OpenView Building blocks to successful enterprise management
HP OpenView enterprise management
ITSM
HP OpenView ITSM SolutionIntegrated Processes need Integrated Tools
Asset Management
Consolidated Service Desk
Configuration Management
Identity Management
End To EndApplicationManagement
ConsolidatedEvent andPerformanceManagement
IT challenges
Keep the right services up-and-
running
Help the business better adapt to change
Demonstrate IT’svalue to the business
Making IT a valued partner to the business,faster and more effectively
What’s keeping you up at night?
The Primary Business Challenges• Improve productivity• Improve the customer experience (faster, more
accurate, personalised) • Perpetual Change – maintain quality• Cost reduction – seek ROI and payback• Use of resources - do more with the same• Minimise Risk to the company• Protect the brand and reputation of the company• Reduce manual operations with automation to remove
error and increase speed of operation• Earn more• Sustained growth• Provide value for money
ASSET MANAGEMENT IS KEY TO BUSINESS SUCCESS
External Influences• Worldwide Competition • Costs vs Profit• Regulatory Compliance
− Industry compliance (oil, gas, telecoms)− Financial compliance (basel II, SOX, etc)− Software licence compliance (FAST, BSA)− Audit
• Security (protect the intellectual property)
Today Business is supported by IT and this means that solutions must fit business requirements.
Business requires people, process, technology and knowledge to be successful.
Success = the knowledge and ability to deliver the right application or service to the correct user at the right time
Key Challenges Faced by Customers
Infrastructure Optimization
Asset ManagementConfiguration Management
Service Management
Regulatory Compliance
HP’s Proposal: How to succeed with all three
What are CEOs looking for in Software Tools?
• Tools that will do the job effectively and efficiently• Best in class products – part of a family of products• Ease of integration• Use a company with impeccable implementation
capabilities• Progressive Roadmap – ensure future of product• Automation – remove complexity and manual error• Data accuracy - automated discovery software
− Shared data− Proactive asset management − Active CMDB
Configuration Management Addresses Operational Details ITAM Affects The Entire Cycle
Request
Receive Procure
Deploy
Dispose
Stock
Monitor
IMAC
Support
Financial Mgmt
Configuration Management
ITAM covers the complete cycle
It Is Important To Note That “ITAM Is Much More Than Inventory and Configuration Management”− Inventory management is about capturing the basics:
what/where/who, accurate view of the “actual state” of your assets
− Configuration management adds to it the relationships between the configuration items and the processes (planning, identifying, control, status, audit) as defined by ITIL
− IT asset management is a much broader discipline• Several dimensions of management• Involves much more stakeholders• It introduces the financial and contractual aspects of assets• It manages the full lifecycle of the assets, from their acquisition
to their disposal• Asset management can also go beyond IT assets and address
the whole infrastructure
Configuration
• Operational Information• Understand the build• Relationships• Services
• The best technical solution adds no value without the supporting business practices and resources− Processes− Standards− Disciplines− Culture
An inaccurate CMDB is more dangerous than no CMDB at all
Configuration Management and the CMDB is NOT a pure technology play
Configuration management provides essential information and auditing support for more than 50% of critical IT operational processes.
Source: Meta Group
Asset Managemen
t
Questions Answered by ITAM
“How do I establish compliance with things like HIPAA, SOX, CFR section
21?”
“How do I establish compliance with things like HIPAA, SOX, CFR section
21?”
“How do I articulate what IT does for the
rest of the business?”
“How do I articulate what IT does for the
rest of the business?”
“How do I establish a centralized
configuration management process for all
service management processes?”
“How do I establish a centralized
configuration management process for all
service management processes?”
“How do I create a catalog of goods and services that exposes what IT can offer and at what price? How do I close the loop
from catalog requests through procurement
and fulfillment?”
“How do I create a catalog of goods and services that exposes what IT can offer and at what price? How do I close the loop
from catalog requests through procurement
and fulfillment?”
“How do I mitigate the risks associated with failing a SW audit?
i.e., fines, public embarrassment, negative stock
impact...?”
“How do I mitigate the risks associated with failing a SW audit?
i.e., fines, public embarrassment, negative stock
impact...?”
“How do I provide visibility into the
assets I own, where they are located, who has access to
them, and how much they are costing me?”
“How do I provide visibility into the
assets I own, where they are located, who has access to
them, and how much they are costing me?”
“How do I control growth in SW spend
while ensuring I satisfy contractual
and regulatory compliance
requirements?”
“How do I control growth in SW spend
while ensuring I satisfy contractual
and regulatory compliance
requirements?”
Asset Management Is Directly Improving The Financial Management Process
Makes IT a valued
partner to business
Moves the business from
reactive to proactive
Improves service desk
productivity & effectiveness
IT services to the business
Configuration, Release, and
Change Management
Pre-approved processes
Financial Management
Asset Management Best Practice
InventoryInventory•What do we own?•Who has them?•Where are they?•How do we keep this up to date?
InventoryInventory•What do we own?•Who has them?•Where are they?•How do we keep this up to date?
ProcurementProcurement•What should we own?•Standards and support?•Should we buy or lease?•Which is the most cost- effective configuration?•Vendor management•Volume Purchase Agreements•Stock optimization
ProcurementProcurement•What should we own?•Standards and support?•Should we buy or lease?•Which is the most cost- effective configuration?•Vendor management•Volume Purchase Agreements•Stock optimization
Contract ManagementContract Management•Is it under
maintenance?•What are the SLA’s?•Can we negotiate?•Are we insured?
Contract ManagementContract Management•Is it under
maintenance?•What are the SLA’s?•Can we negotiate?•Are we insured?
Software ManagementSoftware Management•Are we compliant?•Have we over-purchased?
Software ManagementSoftware Management•Are we compliant?•Have we over-purchased?
Managing ChangeManaging Change•Should we upgrade?•Redeployment strategies?•Retirement time?•Cascade?•Theft problem?•Minimizing risk
Managing ChangeManaging Change•Should we upgrade?•Redeployment strategies?•Retirement time?•Cascade?•Theft problem?•Minimizing risk
costs•Disaster recovery•Minimizing tax•Enabling accurate
reporting
Benefits ofIT Asset Management
The Payback
IT Management
ITAM: Lifecycle Costs
Request phase Acquisition phase Life phase Disposal phase
Stock checking
Authori-zation
Order,Invoice
Asset creation
Install. work-orders
IMAC work-orders
Depre-ciation
Terms(lease, maint.)
Return value
End contract
Reuse of IT assets (hardware & software)
Expense lines to costcenters, budgets, financials years etc.
Financial system(General Ledger)
IDC Say:IDC Quote:
“HP Thanks to HP’s acquisition of Peregrine Systems in 2005, HP now leads the IT asset management software market. The revenue comes from sales of Peregrine’s AssetCenter solution combined with the asset management portion of HP’s OpenView Radia solution. HP is distinguished by being the largest vendor that has almost entirely distributed systems-based revenue (i.e., mostly Unix-, Windows-, and Linux-based revenue) in this market. Over the past two years, HP OpenView has significantly increased its revenue and market share, principally through a series of acquisitions and a more aggressive sales focus. The recently announced agreement to acquire Mercury Interactive will accelerate this trend for HP. For more information, please see HP Announces Agreement to Acquire Peregrine (IDC #34108, September 2005) and HP Doubles Down in Software: Acquires Mercury Interactive for $4.5 Billion (IDC #202869, July 2006).”
Frederick W. Broussard
Service Managemen
t
Consideration: ITSM is People, Process and Technology
Processes - Activity flows, predictable and measurable outcomes, continuous Improvement
People - Roles & Responsibilities, Management, Skills Development & Discipline, Organizational Structure, Culture
Technology - Infrastructure and management tools
A comprehensive offering for your ITSM journey
Serv
ices Leverage HP expertise and best practices
to analyze your current environment, design the optimal approach, then execute and evolve into the future, including support and outsourcing
Soft
ware
Tra
inin
g
Align IT with the business, and automate IT processes across technology domains and service providers
For CIOs, IT managers, IT project managers, IT employees, OpenView users, ITSM consultants, ITSM project managers
Service Driven Operations- Service-oriented Monitoring- SLA-driven Operations Mgmt
- Service Modelling- Service Reporting/Dashboards
Consolidated Service Desk- ITIL Service Support Processes
- Knowledge and Escalation Mgmt- CMDB design and implementation
- Automation technology
IT Transformation- Assessment & Planning
- Implementation Services (ITT,ITSM) - IT Organizational Design- Management of Chance
IT Governance- Best Practice Workshop- Implementation Services
- IT Performance & Measurement
IT Asset and Financial Mgmt - Asset Tracking, Retirement and
Disposal- Asset Cost , Contract & Lease Mgmt
- Budgeting and Chargeback - Procurement & Inventory Mgmt
Business Process Monitoring
Storage Management
ITSM Reference Model Services
- Assessments- Process Design-Implementation
- Deployment
Service Life-cycle Management - Service Planning and Catalogue- Shared Services Delivery Mgmt
- Service Request Management (Portal)- Service Fulfilment
- Service Tracking and Reporting- Service costing/pricing
Summary
Bottom Line - ITAM
Repeatable, documented processes are essential to improving IT service delivery and
management.
The ITIL framework provides an effective
foundation for quality IT service management.
• Quality• Predictability• Consistency
This Means:• Discovery• Asset tracking• Asset repository (CMDB)• Financial management of assets – costs, budget, TCO, chargeback• Proactively manage software licence compliance, entitlement, and utilization• Contract management• Cable & circuit management• Management of service relationships• Manage current state
• Simple, standardized and managed• Software licence definition and reconciliation• Entitlement and utilization management
• REDUCE RISK!
Summary: Manage ITAM Proactively
The Paybacks: ITAM Business Benefits Improve Financial Performance
• Reduce cost− Supply Critical information to IT
projects that improve asset use and reduce costs
− Management and control of IT asset costs and services as a result of standardizing assets in inventory
• Improve IT productivity and service levels
− Improve ability to deploy and manage IT assets to support business unit objectives
− Communicate total cost of ownership and ramifications of IT needs/requests to business units
• Mitigate risks− Reduced risk from exposure to SW
license compliance issues, asset failure rates, and overspending that results from poor contract and purchasing management
− Support financial disclosures under requirements by Sarbanes Oxley, IFRC in the EU, etc.
− Reduced legal exposure as a result of improved contract management
− Reduced security breaches created by violations to corporate policy associated with rogue hardware and software.
• IT Transparency− Make IT spend transparent to the
businesses they support (i.e be able to explain why costs are what they are and how the services drive business events).
Why HP?
• World Class products− Flexibility− Scalability− Connectivity
• Best practice Delivery Team / Methodology• Best practices - Value Path• Enable Regulatory Compliance• Business Risk Reduction• Asset and Service Management experts• Product ‘Roadmap’• Worldwide support organisation• Expert training organisation