商業英文 - 第 13 組 9714036 黃靖容 9714084 李冠薇 9714153 侯季伶 9714162 王鈺茹 9714213 王虹雯.

商業英文 - 第 13組

　　　 9714036黃靖容　　 　 9714084李冠薇　　 9714153侯季伶　　 　 9714162王鈺茹　　　 9714213王虹雯

成員介紹靖容： Customer “Cindy”

冠薇： Customer “Lisa”

季伶： Manager

鈺茹： Exhibition Activity staff 1

虹雯： Exhibition Activity staff 2

In the company, two days before the start of the exhibition

Manager ： Hello, I am the business manager of the company,

I will teach you how to sell our products.

S1 ： Yes, Manager. Please start to teach us.

Manager ： First, please be familiar with the product specifica

tions and operation, and patiently explain to our customers, and if customers have some questions, please help them happily.

S2 ： Yes! manager , we will do our best.

In the exhibition,two days later

Cindy ： I want to visit here from the past, and I want to b

uy a notebook in here.

Lisa ： Ok! What style notebook do you want to buy ?

Cindy ： I don't know , I have no idea.

Lisa ： We take a look at that booth!

S1 ： Welcome, we are HAPPY company, my name is Amy,

What product do you want to buy ? I could introduce for you.

Cindy ： We want to buy notebooks, would you recommend some

notebooks for us?

S1 ： If you wanted to buy notebooks, ACER had a good new

notebook. It has four colors and sales very well in this season.

Lisa ： Okay.

(In the booth)

S1 ： This ACER’s computer interface is Windows 7 , RAM

has 1GB capacity and the HD has 250GB capacity.

Cindy ： How about audio listening?

S1 ： It has two Stereo speakers and built-in microphone.

Lisa ： Are there any other functions? Could you introduce

more?

S1 ： It is built-in bluetooth, and battery can be used up

to eight hours.

Cindy ：　 Sounds great! And I love its color.

　 Will there any other colors?

S1:

　 We have blue, pink, green, purple and each color is very nice!

Lisa ：　 How much does it cost?

S1 ： Original price is $ 14900. Now you will have 20 percent

discount on our goods.

Only $ 11,988 . You don’t pay freight if you once buy two.

Lisa ：　 Pretty good ！ I want to buy one. Is

there any product coming with it?

S1 ：　 We threw in the keyboard protective film, optical m

ouse and computer cleaning tools.

Cindy ：　 I want it! I want the blue one ！

Lisa ：　 I'll have the green one!

S1 ： OK! The total is 23,976 dollars, by credit card or by

cash?

Cindy ：　 We want to pay by credit card .

S1 ：　 We will send your goods to your house in three

days, Thank you for coming.

Three day later, in Lisa’s home

Lisa ： My notebook has finally arrived! Open and see it!

Lisa ：　 What? Why is a small desktop electric fan? I want a

notebook! I need to find sales  to resolve this problem.

　 (Lisa immediately rushed to the exhibition)

S2 ：　 Hello, May I help you?

Lisa ：　 I bought a notebook three days ago, after I opened, is the

desktop electric fan.

S2 ： Sorry!!

What’s your name? I search for you right away.

Lisa ： My name is Lisa.

(After three minutes)

S2 ： Really sorry, because of the product department's mistake.

They sent the wrong product.

Lisa ： So…When will my notebook arrive?

S2 ： Do you want to take it now?

Lisa :

OK ！

S2:

Please sign your name in here. Then I give you a 8G USB as a gift, I am really sorry to bother you .

(The S2 puts USB into the bag and give the bag to Lisa)

Lisa ： It doesn't matter. Be more careful next time.

S2 ： We will pay more attention, and thanks for coming.

The End

Thank you for your listening