– 04/29/13, © 2012 Internet2 CommIT Pilot: Project Update CommIT Product Team September 18, 2014 Tim Cameron, Project Manager, Internet2.

– 04/29/13, © 2012 Internet2

CommIT Pilot: Project UpdateCommIT Pilot: Project Update

CommIT Product TeamSeptember 18, 2014

•Tim Cameron, Project Manager, Internet2

CommIT Core Service UpdateCommIT Core Service Update

• Data Matching• Address Validation Service• Centralized Help Desk Support• Operations Technical Support• User Interface Modifications

Data Matching AlgorithmData Matching Algorithm

• Purpose: Minimize the number of duplicate accounts created during initial registration

• Create a match score: Unique Identifiers and personal information

• Match codes created and stored in the CPR

• Using SAS Dataflux Tools

Data Matching Algorithm, Data Matching Algorithm, continuedcontinued• Matching Process:

– CommIT ID Match– Near Match Process

• Threshold under analysis and review

• Near Match Scoring:– Base score for fuzzy match– Adding and subtracting additional points

• Points for various elements under analysis and review

Data Matching Algorithm, Data Matching Algorithm, continuedcontinued

 DRAFT Match Scoring Points

street match code + 45

city match code + 20

state + 16

US zip 5 + 51

international zip + 25

country + 7

phone + 97

email + 100

Address Validation ServiceAddress Validation Service

• SAS Dataflux Services• Real-time Validation• Batch Update Capabilities

Address Validation ServiceAddress Validation Service

• Real-time Validation– Primary and Alternate Addresses– Validation against USPS Database– User Override Capability

• Being considered for the Pilot• Pending estimate on UI development

changes

Address Validation ServiceAddress Validation Service

• Storing Multiple Addresses– When user Override Flag is set to YES– CommIT will store

• user input values & • cleansed address

– Addresses transmitted for consumption will be limited to the user input values

CommIT Pilot SupportCommIT Pilot Support

• User Support– Tier 1 Help Desk

• Participant Support– Tier 2 Help Desk– Operations Technical Support

User SupportUser Support

• Centralized Tier 1 Help Desk– 8am to 8pm Central Time– Assist with registration process– Assist with password resets– Assist with forgot user ID process– Merges and Deletions

• Policies and procedures under review

CommIT Participant SupportCommIT Participant Support

• Tier 2 Help Desk– Merges and Duplicates– Updates to CPR

• Operations Technical Support– 24X7 Production & Technical Support– System Monitoring Services

• Including backups• Requirements being determined

– Log Maintenance

User Interface ModificationsUser Interface Modifications

• Updates to Terms of Use and Privacy Policy

• Minor editorial changes• New messaging for “BACK” button

usage• Update messaging for Help Desk

support processes• Additional FAQ’s• Address Validation Override Capability

• Tim CameronCommIT Project [email protected]

Contact InformationContact Information