YouSee BusinessPartner Conf. Product Roadmap Presentation Jojo Abundancia Solutions Manager.
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Reference Architecture for the Future
Business User
Collaboration & Interaction Applications
Intelligent Access & Enterprise Application Integration
Communication Infrastructure
Core Communication Services
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Delivered on Foundational Avaya products Today
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User CollaborationUser CollaborationUser CollaborationUser Collaboration
Communications InfrastructureServers, Gateways, Virtualization, Networks
Communications InfrastructureServers, Gateways, Virtualization, Networks
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagementIntegrated
Management
Voice & Video Telephony
Voice & Video Telephony
Communication Manager
Mes
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Group CollaborationGroup CollaborationGroup CollaborationGroup Collaboration
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Interaction SolutionsInteraction SolutionsInteraction SolutionsInteraction Solutions
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Ava
ya IQ
FY 09 1st Half Focus: Aggressively Drive Value for the End User
Enable businesses to do more while lowering costs • Increase end user productivity with one-X access applications, common presence across modes• Show value of the end to end Avaya UC portfolio by enabling end user capability to control conferencing and messaging • Reduce travel & operating costs, bring conferencing in house with scalable, easy to use collaboration tools
Make products easy to• Buy – All Inclusive bundles to simplify licensing and economically drive adoption • Use – UC Knowledgebase to enable quick and easy access for end users to maximize productivity from one-X access applications
Enable businesses to do more while lowering costs • Increase end user productivity with one-X access applications, common presence across modes• Show value of the end to end Avaya UC portfolio by enabling end user capability to control conferencing and messaging • Reduce travel & operating costs, bring conferencing in house with scalable, easy to use collaboration tools
Make products easy to• Buy – All Inclusive bundles to simplify licensing and economically drive adoption • Use – UC Knowledgebase to enable quick and easy access for end users to maximize productivity from one-X access applications
FY 09 2nd Half Release: Enable Business Productivity and Operating Expense Reductions
Add value with new capabilities while leveraging existing investments and integrating into the customers environment
• Increased scalability with smaller footprints and lower energy requirements in Communications Manager, Messaging, and Branch• Core communications packaged for scalable, consolidated and easier to manage deployments in Communications Manager “Next Generation”• Messaging enhancements for large, multisite customers• Cost effective, survivable very small branch solutions
Video to increase worker collaboration while reducing travel expenses• For all: In high definition group experiences and for the desktop user
Add value with new capabilities while leveraging existing investments and integrating into the customers environment
• Increased scalability with smaller footprints and lower energy requirements in Communications Manager, Messaging, and Branch• Core communications packaged for scalable, consolidated and easier to manage deployments in Communications Manager “Next Generation”• Messaging enhancements for large, multisite customers• Cost effective, survivable very small branch solutions
Video to increase worker collaboration while reducing travel expenses• For all: In high definition group experiences and for the desktop user
IntegratedManagement
IntegratedManagement
Multimodal Session ManagerMultimodal Session Manager
ApplicationEnablementApplicationEnablement PresencePresenceCommunication
ManagerCommunication
Manager
Avaya Aura™
Scalable voice & video foundationSIP + Presence + Web ServicesOpen multi-vendor integrationMidsize to largest enterpriseSingle-site, branches, multi-site
Easy to purchase, install andmanage holistically
Evolutionary path protectingexisting investments
Comprehensive support and remote management services
Avaya one-X®
UC All Inclusive
2Q09 cal.
Avaya Aura
Revolution in Communications Architecture
Flexibly connect users, applications and systems enterprise-wide
EnterpriseNetwork
CollaborationApps Video
AppsBusiness
Apps
AvayaNew York
AvayaLondon
NortelHong Kong
SiemensFrankfurt
Contact CenterMumbai
CiscoRome
Contact CenterChicago
Usersanywhere
AppsIntegratedAvaya
<New Name>New York
AvayaLondon
NortelHong Kong
SiemensFrankfurt
Contact CenterMumbai
CiscoRome
Contact CenterChicago
Data CentersData Centers
SIP Trunking
Avaya Aura Session Manager
• High tech firm with retail outlets using now to load balance traffic and centralize administration, looking toward adding applications.• Multi-national bank using to consolidate administration and to save costs.• Heavy equipment vendor using to bring multi-vendor infrastructure under a common routing and administration plan.
Avaya AuraTM Session Manager Reducing costs while Simplifying Communications
Session Manager (Q3) •Centralizes dial plans•Policy based session routing•Load balances sessions•Sequences calls for the user•Apps deployed by users•Scales across geos & to 250,000+
Session Manager (Q3) •Centralizes dial plans•Policy based session routing•Load balances sessions•Sequences calls for the user•Apps deployed by users•Scales across geos & to 250,000+
Communication Manager
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagement
IntegratedManagement
Voice & Video Telephony
Voice & Video Telephony
Session Manager
Communication Manager
Communication Manager
SIP TrunksSIP Gateways
CM Branch Edition
(Distributed Office)
CM Branch Edition
(Distributed Office)
SIP
SIP
SIP
SIP
WAN and
PSTN
Multi-vendor PBXs
Communication Manager
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagement
IntegratedManagement
Voice & Video Telephony
Voice & Video Telephony
Communication ManagerCommunication Manager
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagement
IntegratedManagement
Voice & Video Telephony
Voice & Video Telephony
Session ManagerSession Manager
Communication Manager
Communication Manager
Communication Manager
Communication Manager
SIP TrunksSIP Gateways
CM Branch Edition
(Distributed Office)
CM Branch Edition
(Distributed Office)
CM Branch Edition
(Distributed Office)
CM Branch Edition
(Distributed Office)
SIPSIP
SIPSIP
SIPSIP
SIPSIP
WAN and
PSTN
WAN and
PSTN
Multi-vendor PBXs
Beta Testing well Underway
Avaya Aura™ Packaging and Pricing
Avaya Aura™ EditionsSoftware* – all hardware and support is additional
BranchEdition
StandardEdition
EnterpriseEdition
Avaya Aura™ Communication Manager Branch 2.0
Standard 5.2
Enterprise 5.2
Avaya Aura™ Session Manager (new) 4Q09 cal. +$50k / Instance
Avaya Aura™ System Manager (new) 2Q10 cal.
Avaya Aura™ SIP Enablement Services
Avaya Aura™ Communication Manager Messaging (Built-in, can also add Modular Messaging)
Branch
500 users included
500 users included
Avaya Aura™ Application Enablement Services - CTI
Branch
+ $ licenses
+ $ licenses
Avaya Aura™ Application Enablement Services - UCExtension to Cellular
and IP Softphone available.Consider
Standard/Enterprise Edition for full UC All
Inclusive
Avaya Aura™ Presence Services
Avaya one-X® – UC All InclusiveAvaya one-X® Mobile, Avaya one-X® Portal, Avaya one-X® Communicator, Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular, VPNremote deskphone license
+$50 / User
Avaya Integrated Management (as appropriate for Edition)
List price US$ depending on volume Bundles for S8300/S8400 also available
$100/user $165-320/user $265-420/user
Global GAMay 2009
- included - included - available for fee * - see back-up slides for details - available for fee * - see back-up slides for details
Sales Training – not for customer use with pricingProvide a full quote with hardware, support, and any additional applications
Sales Training – not for customer use with pricingProvide a full quote with hardware, support, and any additional applications
What’s in it for Mid-market?
Communication Manager 5.2 CM Messaging on S8510 up to 2400 users New modular G430 gateway for up to 150 users New low-cost SIP gateway survivability choices for small remote locations ESS capability for S8400 extends value of that platform New 96xx phones – especially the cost-effective energy-efficient 9620L UC All Inclusive – UC for just $50 per user with Standard Edition HP ProCurve Alliance for networking solutions
Contact Center Express 4.0 Unified multimedia inbound, outbound, reporting & desktop up to 300 agents
While new architecture capabilities like Session Manager tend to start with more strategic customers, they provide vision and move down-market rapidly
This next generation release also has many immediate mid-market benefits
2Q09 cal.
March 09
HP ProCurve ONE Alliance with Avaya
Available today!
Cost-effective choices for customers
Fastest growing networking vendor
Fully voice-ready and tested with Avaya communications solutions
Design, implementation and support from HP Technology Services Network Solutions Group
January 2009 ONE Alliance: development of Avaya solutions running on ProCurve zl Linux module (available late 2009)
Now
Avaya AuraTM Communication Manager 5.2
Increased SIP scale (18,000 /server)
Smaller footprint configurations driving lower TCO
• S8730 connect to G.248 gateways• New midsize configurations in 2H09
New gateway choices• Modular G430 gateway (to 150 users)• Small branch survivable SIP
gateways and phones (~10 users)
CM Messaging on S8510 (to 2400)
ESS capability on S8400New 96xx phones
Ongoing evolution of rich capabilities– Straight-forward upgrade– Can be deployed as-is with new Presence,
Multimodal Session Manager and other capabilities added as needed
– Continue to deploy with Avaya S8xxx servers, Gxxx gateways and all phones
– New choices for all branch sizes
Video as easy as a phone call – Integrated control of Avaya one-X®
Communicator, Polycom and Tandberg
New extended architecture– New “SIP-ISC feature server” integration with
Multimodal Session Manager– SIP integration of many CMs, third-party
PBXs, central trunks
NewFeatures
G430 with modular expansionG430 with modular expansion
Small branch Small branch survivable SIP survivable SIP
gatewaygateway
2Q09 cal.
CUSTOMER FACINGSTORES & BRANCHES
• Packaged branch solution for 2–360 users
• Applications to improve customer experience
• Easy central management• Fast rollout to thousands
of uniform branches• Low TCO + growing ROI
• Small to large branches 10-450 users
• Scalable gateways• Advanced survivability• Central UC apps• Contact Center agents
at the branch • Strong ROI
• Very small branches 2-10 users
• New low cost SIP gateways (AudioCodes)
• Cisco ISR SIP interoperability
• Basic Survivability• Central UC apps• Low TCO
Intelligent Branch Solutions
Branch EditionBranch Edition Standard EditionStandard Edition Enterprise EditionEnterprise Edition
BACK OFFICE / KNOWLEDGE WORKERS
NewFeatures New New
G430
Avaya AuraTM Communication Manager Branch
Increased scale (2,000 branches)
Addressing more branches• G450 gateway support (to 360 users)• New CALA, EMEA, APAC features
Connect to Contact Center• SIP/CTI from branch allows screen
pop and end-to-end reporting
More flexible phone support• Digital Phones, 2410, 2420• 96xx H.323, 4690 conference phone
Additional key-hybrid features
Flexible SIP branch solution for all sizes of customer facing stores and branches
Easy migration from existing systems– Full key/hybrid features supported– Start stand-alone and centrally manage; connect
to enterprise when WAN is ready
Low TCO, central management – Fast roll-outs for uniform branches– Rapid announcement, configuration and routing
changes across stores/branches– Enterprise dial-plan– SIP trunking for branch and/or centralized
Customer and employee applications– Retail store partners and apps, mobility– Connect branch to contact center – Add centralized Voice Portal speech and video
apps to automate routine interactions– Add centralized Modular Messaging
2.0 releaseNew
Features
Multimodal Session Manager integration
in test, will be publicly announced
by 4Q09G450 support for G450 support for
CM Branch CM Branch
2Q09 cal.
Avaya one-X® Agent
• IP Agent replacement• Dynamic User Interface is easy to learn
and use• Designed for multi-
media including video
• Agents easily handle multiple concurrent work items
• Increased virtualization options extend centralization and security
• Quick and easy access to other agents, supervisors, and experts
• Simplified administration of roaming profiles
• Flexible connectivity, deployment options for in-office and remote
ShippingNow
Improves productivity
– Enhanced call handling features compared to a telephone
– Screen-Pop using customer contextual data
– Supported by reports off Avaya Call Management System (CMS) and Avaya IQ
Increases first-call resolution
– Broadens participation via integrated presence-based IM with recording and control
– Increases collaboration and reduces transfers
Lowers operational costs– Remote agent configuration expands the agent
resource pool, improves agent retention, and facilitates business continuity
– An easy-to-use, consistent user interface made for both in office and remote users lowers agent training costs
Avaya Unified Communications All Inclusive“It’s all in the box”
VPNremote
Extensionto Cellular
Avaya one-X®Mobile
Avaya one-X®Portal
Microsoft OCS Lotus Sametime
Increase user productivity
Increase customer focus
Increase business agility
Improve operational efficiency
Reduce business risk and provide business continuity
Lower communication costs
Lower TCO for IT
Business Benefits
Introduced4Q08 cal.
Avaya one-X®Communicator
Move to latest CM and easily deploy market-leading UC ($0 or $50 /user)
The right tools for each person’s role (per UC Consulting methodology)
Continuous User Experience InnovationSIP 2.2 Phone API
User interface customization - Currently this is done as a custom Rapid Response or Web XML solution making it unrepeatable and a drawn out customer engagement leading to reduced customer satisfaction.Avaya SIP architecture has the capability to create a native Hospitality Skin that can be customized in the field by CSI or customer IT departments.
TodayToday
SIP 2.4 Phone FW CM Integration: Auto intercom, dial intercomCustomizability with downloadable ring tonesMore Language Support
– Hebrew, Korean text input– Arabic, Hebrew, Korean Display
Survivability with failover to – LSP or ESS with full functionality– Audio codes gateway with reduced
functionality.Enhanced logging to improve maintenance
The Right Phone for Every Job
Avaya 9670G color touch-screen– One-touch access to people, information and
tools – just scroll and point– Access to contacts, weather, world time,
calculator, QWERTY keyboard, and more– Just the right number of buttons – High quality audio and speakerphone– Built-in Bluetooth, share mobile headsets– Green PoE leadership: class 2 power
Avaya 9620L– Cost effective, TCO: unique class 1 power
Avaya 9650C, 9620C – Color at every price point (now for 5 96xx models)
Phone software productivity features– MyPhone USB, photo display, ring tones,
answer/hold, enhanced call log, edit-dial
New
May
NowNow
Now
Costs Down - Effectiveness UpUC for Mobile Worker Solution Put the Business User in Control
– End user can configure call blocking rules (ie, which callers ring through vs. which go to messaging -- and when)
– Set up to five forwarding numbers without IT administration (previously required in older versions)
Intuitive, Easy-to-Use Smartphone-Style UI– Visual voice mail representation of Modular Messaging mail box– Click-to-dial from call log & contacts
Partners Extend Value: Divitas Networks - Mobile Client & Middleware– Mobile users requiring both cellular & WLAN connectivity enjoy core CM telephony capabilities (e.g. MWI, call forwarding)– Use of WLAN eliminates use of cellular minutes
• Mobile Worker Assessment • Design, Integration &
Deployment • Remote Diagnostics• Technical Support• SS + Upgrades
• UC Standard Edition Extension to Cellular Avaya one-X ® Mobile Avaya one-X ® Portal
• Avaya one-X® Speech • MM / Speech-to-Text
Avaya Products Services DevConnect Partners
• Divitas Networks• Mutare Applications• Nuance Applications
Delivered by aReference Architecture for the Future
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User CollaborationUser CollaborationUser CollaborationUser Collaboration
Communications InfrastructureServers, Gateways, Virtualization, Networks
Communications InfrastructureServers, Gateways, Virtualization, Networks
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagementIntegrated
Management
Voice & Video Telephony
Voice & Video Telephony
Communication Manager
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Group CollaborationGroup CollaborationGroup CollaborationGroup Collaboration
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Interaction SolutionsInteraction SolutionsInteraction SolutionsInteraction Solutions
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Ava
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Group CollaborationGroup Collaboration
• Increased Messaging, Conferencing, and Video Scalability
• Survivable SIP
• Deeper Microsoft and IBM Integrations
Avaya Modular Messaging 5.0
• Multi-vendor multi-site centralization with SIP gateways• Dial-plan flexibility• Mailbox length now 50 digits
• Multimodal Session Manager ready• Now on powerful S8730 server• Or software-only option (MAS)
• Business user features• Up to 5000 caller applications• Simpler zero out options• Auto message playback (Aria TUI)
• Full Domino and Exchange support in 5.1 (3Q09 cal.)
• Enhanced serviceability, security
Modular Messaging Leadership– Flexible, proven, high-scale solution– Over 5 million users served so far– Superior redundancy and failover– Easiest evolution to UC for over 100 million
Octel and Intuity AUDIX users– Powerful one-X® speech included*– Speech-to-text from Mutare/SpinVox*– Visual voicemail from one-X® clients– High security, restricted client choices
Multimodal Session Manager enhances SIP-based Modular Messaging deployments
– Central SIP management, load balancing, active/active geo-redundant core, route around failures, enterprise-wide call admission control
NewFeatures
* Speech in English
ShippingNow
Messaging Migration Incentive Program (MMIP)Up to 50% off for qualified migrations
Video Conferencing Delivers Proven ROI and Enriches Communications
Video Conferencing Now – Q3Easy to use video conferencing provides alternative to travel costs. Enables business users to drive project speed & customer response. (Practiced by 82% of Best in Class enterprises *.)
•Meeting Exchange delivers scalable audio conferencing and up to 6 port ad hoc video capabilities, seamless switching to large group video conference.
•Integration between leading Polycom video technology and Communication Manager delivers scalability (1,000 concurrent video calls) and Enterprise class call control capabilities applied to video (powerful authentication, bandwidth management, ad hoc conferencing)
•With one-X Communicator R 1.0, video collaboration is as easy as making a phone call. Unified audio/video features include: transfer, forward, six-party conference, hold, mute and call coverage
•Expanding capabilities in Q3
• Manage content with Video recording and streaming, for point-to-point and multi-point calls
• Extend video beyond the enterprise to remote executives, partners, customers and branches with NAT/FW traversal appliance
Video in Q4 FY 09• one-X Communicator SIP
• Retail Video Kiosk solution for in-store customer support
• Further integration with CM NG in areas of user experience such as addition of Wide band audio, one touch access to conferencing and SIP Video support.
*Aberdeen Group. ‘Being in 2 Places at Once’, Dec. 2008*Aberdeen Group. ‘Being in 2 Places at Once’, Dec. 2008
Video conferencing within Unified
Communications• Special Olympics utilizes
One-X Communicator over 7 venues
• A major consulting firm saves $1M per month in travel by using Avaya video
• Over 16,000 group video endpoints sold by Avaya
UCS FY09: Target Focus & Proof Points
Enable businesses to do more while lowering costs– Increase user productivity with common presence (Intelligent Presence Server). Gartner reports 1st call access is 90%+ with presence vs 33% without.
• Across one-X access applications• Within combined MS & Avaya environments
– Reduce operating and travel costs with Meeting Exchange, Avaya Video Telephony • Bring conferencing in-house with scalable, easy-to-use tools. Our experience shows that the average customer sees
ROI in 6 mos. when deploying audio conferencing internally vs. using external services.• Use video to facilitate workforce collaboration (available in UC ROI tool Mar)
– Show value of the end-to-end Avaya UC portfolio by enabling end-user capability via Modular Messaging and other one-X portfolio elements through UC All Inclusive included with CM Enterprise Edition and for value price of $50 per users of Standard Edition.
Add value with new capabilities while leveraging existing investments– Core communications packaged for scalable, consolidated and easier-to-manage deployments in Communications
Manager “Next Generation” (CM NG)– Increased scalability with smaller footprint / lower energy requirements in CM NG, Modular Message, and Branch– Collaboration tools that integrate into IBM & MS environments including IPS, MX, MM– Messaging enhancements for large, multi-site customers in Modular Messaging – Cost effective, survivable very-small-branch solutions based on the Survivable Intelligent Edge solution
Make products easy to sell, buy & to use
TCOCustomer
Agility
CONFIDENTIAL © 2009 Avaya Inc. All rights reserved. 33
Avaya Aura™ Naming Usage
Full proper name for standalone or initial use where context is not already established
Follow-on and common usage when context has been established. Unless shown, “Avaya” cannot be a prefix here.
Abbrev. – only to be used in PP / diagrams
Avaya Aura™ Avaya Aura™ none
Avaya Aura™ Communication Manager Communication Manager CM
Avaya Aura™ Session Manager Session Manager SM
Avaya Aura™ SIP Enablement Services SIP Enablement Services SES
Avaya Aura™ Communication Manager Messaging CM Messaging CMM
Avaya Aura™ Presence Services Presence Services PS
Avaya Aura™ Application Enablement Services Application Enablement Services AES
Avaya Aura™ System Manager System Manager SMGR
Avaya Aura™ Media Services (not being announced in March) Media Services
Avaya Aura™ System Platform (not being announced in March) System Platform
Other related solutions
Avaya one-X® Avaya one-X® (“one-X” alone not allowed) none
Avaya one-X® Portal (etc for other family components) one-X Portal none
Avaya Integrated Management
Site Administration (etc for other family components) Site Administration SA
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