Worldwide Partners Presentation

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Presentation delivered in China in April 2011 by Rick Milenthal, executive chairman of Engauge.

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Create. Innovate. Relate.Wednesday, April 20, 2011

Wednesday, April 20, 2011

Small Numbers Big Numbers

Wednesday, April 20, 2011

Media Time Spent vs. Ad Spend

$50 Billion Opportunity

Source: Morgan Stanley

INTERNET

26%

13%

31%

39%

12%

28%

PRINT TV

OPPORTUNITY GAP

Wednesday, April 20, 2011

3%The small gap between consumer time spent on TV vs. the Internet.

26%The media spending gap between online and television advertising.

Wednesday, April 20, 2011

3 hoursIn 2009 consumers spend 3 hours watching video on the internet.

650%Consumers viewed 650% more online video in 2010 than the previous year.

Wednesday, April 20, 2011

4 yearsWithin four years, more people will regularly access the Internet from a mobile device than a PC.

5 billion 5 billion cell phones are activated worldwide.

Wednesday, April 20, 2011

$1BMobile ad spending grows 80%, to hit $1 billion in 2011.

$450B$450 billion total global ad spend, US $1B spend is not even half of a half of the 1% of total global ad spend.

Wednesday, April 20, 2011

A 99% opportunity. Only 1% of coupons are distributed online. Yet online coupons account for nearly 5% of all coupons redeemed.

1%

60%60% of online consumers now search for deals digitally before shopping.

Wednesday, April 20, 2011

Yada yada yada, we all get it, social and mobile are up, print and the like

are down

Wednesday, April 20, 2011

The Road Ahead

Wednesday, April 20, 2011

Introducing the marketing of the future:

1to1toMany

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Embrace this concept: YOU are the least credible personto be talking about YOUR company

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Your Company

Wednesday, April 20, 2011

Your Company

YourCustomer

Wednesday, April 20, 2011

Your Company

YourCustomer

Wednesday, April 20, 2011

Your Company

YourCustomer

Wednesday, April 20, 2011

Your Company

YourCustomer

The MOST credible personto be talking about your company

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

+600 Million UsersWednesday, April 20, 2011

100 Million Mobile UsersWednesday, April 20, 2011

If Facebook were a country it would be the world’s

3rd largest

1. China2. India3. facebook4. United States5. Indonesia6. Brazil7. Pakistan8. Bangladesh

Wednesday, April 20, 2011

70% of Facebook users live outside the U.S. and the site is available in more

than 70 different languages

Half of Denmark has an active Facebook profile (2.4 million our of 5.4

million total).

Wednesday, April 20, 2011

Facebook tops Google for weekly traffic in the U.S.

Wednesday, April 20, 2011

Facebook has become so popular, psychologists have identified a new

mental health disorder:

Facebook Addiction Disorder

Wednesday, April 20, 2011

In Australia, Facebook has infiltrated the court system:

•Court notices can be served through Facebook

•A Facebook summons is considered legally binding

Wednesday, April 20, 2011

The average Facebook user

spends >55 minutes on Facebook

per

day

per month

- sends 8 friend requests

- clicks the Like button 9 times

- writes 25 comments

- becomes a fan of 2 Pages

- is invited to 3 events

- is a member of 12 groups

has 130 friends

Wednesday, April 20, 2011

The average Facebook user

spends >55 minutes on Facebook

per

day

per month

- sends 8 friend requests

- clicks the Like button 9 times

- writes 25 comments

- becomes a fan of 2 Pages

- is invited to 3 events

- is a member of 12 groups

has 130 friends

Wednesday, April 20, 2011

Your goal is to create and nurture more raving fans.

Every person you add to your Facebook user base = 130 more people

that can become customers and brand champions.

Wednesday, April 20, 2011

Time for an exercise:

# of Facebook Fans you have:

27Wednesday, April 20, 2011

Time for an exercise:

# of Facebook Fans you have:

# of friends average Facebook user has:

27Wednesday, April 20, 2011

Time for an exercise:

# of Facebook Fans you have:

# of friends average Facebook user has: 130

27Wednesday, April 20, 2011

Time for an exercise:

# of Facebook Fans you have:

# of friends average Facebook user has:

Total reach of your Facebook Page:

130

27Wednesday, April 20, 2011

Time for an exercise:

# of Facebook Fans you have:

# of friends average Facebook user has:

Total reach of your Facebook Page:

130

3,700,000x

27Wednesday, April 20, 2011

Time for an exercise:

# of Facebook Fans you have:

# of friends average Facebook user has:

Total reach of your Facebook Page:

130

3,700,000x

481,000,000

27Wednesday, April 20, 2011

CreateDevelop transformational ideas that connect brands and people.

Wednesday, April 20, 2011

InnovateMove beyond the ordinary to do what’s never been done before.

Wednesday, April 20, 2011

Create real meaning in the lives of consumers – and growth for your brand.

Relate

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

REESE’SMinis launch campaign

Wednesday, April 20, 2011

Campaign Goals

• Create a campaign for Minis launch

• Generate buzz leading up to launch that can translate to awareness and sales at launch

• Reward brand loyalists by letting them be the first to know

Wednesday, April 20, 2011

A love story unfolds over the weeks leading up to launch...

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Case Study

Wednesday, April 20, 2011

What’s on the page: Menu, Store Locator, Downloads, Photos, Videos, Specials, Product Launches, Store openings

No. of fans: Over 3,700,000

Chick-fil-A was the first restaurant page on Facebook to hit 1 million fans!

facebook.com/ChickfilA

Chick-fil-A Facebook Page

Wednesday, April 20, 2011

• Facebook Fans in Chicago were invited to a Premiere Event in downtown Chicago

• The event was to kick-off Chick-fil-A opening locations in the Chicagoland area

Chicago Premiere Event

Wednesday, April 20, 2011

• Fans on Facebook could watch the Chicago event live via Facebook-Ustream

• Chat w/ other fans across the country

• Viral component - fans comments seen by their friends

Ustream

Wednesday, April 20, 2011

Cow Appreciation Day

Wednesday, April 20, 2011

Cow Appreciation Day

Wednesday, April 20, 2011

• Limited-release trial locations, reservations thru Facebook

• Built an app for the Spicy launch

• Shared with other Operator Facebook Pages

• Change content before, during, & after the campaign

Countdown to Spicy!

Wednesday, April 20, 2011

• Limited-release trial locations, reservations thru Facebook

• Built an app for the Spicy launch

• Shared with other Operator Facebook Pages

• Change content before, during, & after the campaign

Countdown to Spicy!

1.2 million reservations

Wednesday, April 20, 2011

Chick-fil-A’s Kids iPad App

Wednesday, April 20, 2011

Wednesday, April 20, 2011

MOBILEWednesday, April 20, 2011

Wednesday, April 20, 2011

About 2.4 billion mobile phones have been sold around the world last year, and globally there are more mobile

phones than PCs.

Wednesday, April 20, 2011

Americans spend nearly 3 hours online via their mobile devices each day.

About 2.4 billion mobile phones have been sold around the world last year, and globally there are more mobile

phones than PCs.

Wednesday, April 20, 2011

Americans spend nearly 3 hours online via their mobile devices each day.

60% of U.S. mobile traffic is to social network sites, such as Facebook and Twitter.

About 2.4 billion mobile phones have been sold around the world last year, and globally there are more mobile

phones than PCs.

Wednesday, April 20, 2011

Americans spend nearly 3 hours online via their mobile devices each day.

60% of U.S. mobile traffic is to social network sites, such as Facebook and Twitter.

About 2.4 billion mobile phones have been sold around the world last year, and globally there are more mobile

phones than PCs.

4.6 billion cell suscriptions.

Wednesday, April 20, 2011

Americans spend nearly 3 hours online via their mobile devices each day.

60% of U.S. mobile traffic is to social network sites, such as Facebook and Twitter.

About 2.4 billion mobile phones have been sold around the world last year, and globally there are more mobile

phones than PCs.

4.6 billion cell suscriptions.Over 1 billion broadband.

Wednesday, April 20, 2011

"Social networking is by far the fastest-growing mobile activity right now," said Mark Donovan, comScore's senior vice president of mobile.

"With 20% of mobile users now accessing social networking sites via their phone, we expect to see both application and browser usage continuing to drive future consumption of social media."

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Kids 18 and under textEVERY 10 MINUTES!!!

Wednesday, April 20, 2011

Wednesday, April 20, 2011

That’s aniPad

Wednesday, April 20, 2011

That’s aniPad

And that’s a1-year-old

Wednesday, April 20, 2011

What’s the big deal with mobile marketing?

Wednesday, April 20, 2011

TIME

What’s the big deal with mobile marketing?

Wednesday, April 20, 2011

TIME

What’s the big deal with mobile marketing?

+

Wednesday, April 20, 2011

TIME

What’s the big deal with mobile marketing?

+PLACE

Wednesday, April 20, 2011

TIME

What’s the big deal with mobile marketing?

+PLACE

RELEVANT MARKETINGWednesday, April 20, 2011

Wednesday, April 20, 2011

Ruth’s Chris Steak House

Wednesday, April 20, 2011

!

Wednesday, April 20, 2011

!"#$%&'%()&*+,%&!"#$%$&'()*"+,'+,)$+(,'-.)"/)0$+$-,12$&$+3)$,)

-%."/0)1&&4'0'0#'2()52'6$"1(%7)1('.).-,-))

!"#$%&20+34&567%1&&8%%"9()/"2)'-(7)*%$*:$+3)-+.)0$+$0$&'()'22"2)))

20%"#&"78&*+9:0%&;",<)%-+31-3')-+.)%-7"1,))

Ruth’s Chris iPhone Native App

!"#$%&'()*+,&&!"#"$%&'&%(")*'%+%#%*$('$,-$'&.-"*'/01%.''

-."%/(+0$1&&2+"34-5+%'"$%#('-//%-.'$0'5%'3+"34-5+%''

2*1*3*4*56&&&60.%).07*&'-*&'5-34).07*&'30+0.('-.%'7(%&'1"$,'(783"%*$'30*$.-($''

Wednesday, April 20, 2011

!"#$%&'%()&*+,%&!"#$%$&'()*"+,'+,)$+(,'-.)"/)0$+$-,12$&$+3)$,)

-%."/0)1&&4'0'0#'2()52'6$"1(%7)1('.).-,-))

!"#$%&20+34&567%1&&8%%"9()/"2)'-(7)*%$*:$+3)-+.)0$+$0$&'()'22"2)))

20%"#&"78&*+9:0%&;",<)%-+31-3')-+.)%-7"1,))

Ruth’s Chris iPhone Native App

!"#$%&'()*+,&&!"#"$%&'&%(")*'%+%#%*$('$,-$'&.-"*'/01%.''

-."%/(+0$1&&2+"34-5+%'"$%#('-//%-.'$0'5%'3+"34-5+%''

2*1*3*4*56&&&60.%).07*&'-*&'5-34).07*&'30+0.('-.%'7(%&'1"$,'(783"%*$'30*$.-($''

30,000+ Reservations2.5MM iPhone visits/downloads

Wednesday, April 20, 2011

Wednesday, April 20, 2011

IHG & Gowalla

Wednesday, April 20, 2011

63

Social + Mobile

+

Wednesday, April 20, 2011

Valassis/RedPlum iPhone & Android App

Wednesday, April 20, 2011

Connected TVs

Wednesday, April 20, 2011

“You can’t stop the waves, but you can learn to surf.”

Jon Kabat-Zinn

Wednesday, April 20, 2011

DON’T pretend its not happening...

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Make

Shareability

a PriorityWednesday, April 20, 2011

Do you really want tobe an “immobile” brand?

Wednesday, April 20, 2011

create. innovate. relateThe most sought after agency leveraging creativity and technology to fuel client growth.

Wednesday, April 20, 2011

The Digital Innovation Groupestablished January 2010 to develop what is next

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

download your copy:engauge.com/2011-digital-outlook

Digital OutlookThe ENGAUGE 2011

Wednesday, April 20, 2011

Wednesday, April 20, 2011

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