Transcript
8/13/2019 Workplace Appreciation Presentation
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The 5 Languagesof
Appreciation in the Workplace
EmpoweringOrganizations byEncouraging
People
Gary Chapman
Paul White
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Lindsay RobinsonFinance Manager, PACE Grant
Pam BelcherStaff Development Coordinator
Kathryn BirkheadDirector for Diversity and Inclusion
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The Languages ofWorkplace Appreciation
Words of Affirmation
Tangible Gifts
Quality Time
Acts of Service
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Why do employees
leave?
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Why do employees
leave?For more money?
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Why do employees
leave?For more money?
Nope.
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88% of people leave
jobs for reasons otherthan money.
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What does this bookhave to offer?
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What does this bookhave to offer?
Lindsay’s experience
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What does this bookhave to offer?
Lindsay’s experience Empirical evidence
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What does this bookhave to offer?
Lindsay’s experience Empirical evidence
The reality is that what makes oneperson feel appreciated does not
make another person feelappreciated.
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Disney model
Appreciation
Recognition
Encouragement
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What does it take forrecognition to be
effective?
Must be individualized anddelivered personally
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What does it take forrecognition to be
effective?
Must be individualized anddelivered personally
Viewed as valuable by therecipient
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Employees are morelikely to “burn out” if
they don’t feelappreciated or
emotionallysupported by theirsupervisors.
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Making It Personal1. On a scale of 1-10, how appreciateddo you feel by your immediatesupervisor?
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Making It Personal1. On a scale of 1-10, how appreciated
do you feel by your immediatesupervisor?
2. On a scale of 1-10, how appreciateddo you feel by each of your co-workers?
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Making It Personal1. On a scale of 1-10, how appreciated
do you feel by your immediatesupervisor?
2. On a scale of 1-10, how appreciateddo you feel by each of your co-workers?
3. When you are feeling discouragedat work, what actions by othershave encouraged you?
4. When you want to communicateappreciation to your colleagues,how do you typically do so?
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Making It Personal1. On a scale of 1-10, how appreciated
do you feel by your immediatesupervisor?
2. On a scale of 1-10, how appreciateddo you feel by each of your co-workers?
3. When you are feeling discouragedat work, what actions by othershave encouraged you?
4. When you want to communicateappreciation to your colleagues,how do you typically do so?
5. How well do you believe you andyour coworkers know how toexpress appreciation to oneanother?
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How interested are you
in findingeffective ways to
support andencourage those with
whom you work and
thus create a morepositive workenvironment ?
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The Languagesof WorkplaceAppreciation
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Communicate a positivemessage to another person
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Communicate a positivemessage to another person
• Individual
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Communicate a positivemessage to another person
• Individual• Specific
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Focus on a person’scharacteristics
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Focus on a person’scharacteristics
• Honesty
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Focus on a person’scharacteristics
• Honesty• Compassion
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Focus on a person’scharacteristics
• Honesty• Compassion
•
Kindness
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Focus on personality traits
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Focus on personality traits• Optimistic
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Focus on personality traits• Optimistic
• Neat
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Focus on personality traits• Optimistic
• Neat• Good listener
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Make it sincere
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Make it sincereMake it personal
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Make it sincereMake it personal
Be aware of the needs ofthe person you’re praising
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What’s your experience?
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Quality
Time
Quality conversation
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Quality
Time
Quality conversation• Keep your attention on
the person
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Quality
Time
Quality conversation• Keep your attention on
the person• Don’t multitask
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Quality
Time
Quality conversation• Keep your attention on
the person• Don’t multitask
•
Focus on what you’reseeing and hearing
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Quality
Time
Quality conversation• Keep your attention on
the person• Don’t multitask
•
Focus on what you’reseeing and hearing
• Don’t interrupt
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Quality
Time
Shared experiences
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Quality
Time
Shared experiences• Build relationships while
doing activities together• Team volunteer projects
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Quality
Time
Small Group Dialogue
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Quality
Time
Small Group Dialogue• Listening session
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Quality
Time
Be present
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Quality
Time
Be presentIt’s not about you
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Quality
Time
What’s your experience?
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Acts of
Service
Give assistance withoutbeing asked for help
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Acts of
Service
Give assistance withoutbeing asked for help
Do your own work first
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Acts of
Service
Give assistance withoutbeing asked for help
Do your own work firstAsk before you help
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Acts of
Service
Give assistance withoutbeing asked for help
Do your own work firstAsk before you help
Serve voluntarily andcheerfully
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Acts of
Service
Give assistance withoutbeing asked for help
Do your own work firstAsk before you help
Serve voluntarily andcheerfully
Do it their way
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Acts of
Service
Give assistance withoutbeing asked for help
Do your own work firstAsk before you help
Serve voluntarily andcheerfully
Do it their wayFinish what you start
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Acts of
Service
Give willingly.
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Acts of
Service
What’s your experience?
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Tangible
Gifts
Give gifts to those whoappreciate them
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Tangible
Gifts
Give gifts to those whoappreciate them
Give a gift that the personvalues
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Tangible
Gifts
Give gifts to those whoappreciate them
Give a gift that the personvalues
•
Tickets to sporting events• Gift cards to restaurants• Tickets to cultural events
• Gift cards for services such
as manicures, a round ofgolf, a massage, etc.
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Tangible
Gifts
Give gifts to those whoappreciate them
Give a gift that the personvalues
•
Tickets to sporting events• Gift cards to restaurants• Tickets to cultural events
• Gift cards for services such
as manicures, a round ofgolf, a massage, etc.• Time off
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Tangible
Gifts
Give gifts to those whoappreciate them
Give a gift that the personvalues
•
Tickets to sporting events• Gift cards to restaurants• Tickets to cultural events
• Gift cards for services such
as manicures, a round ofgolf, a massage, etc.• Time off
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Tangible
Gifts
Give gifts to those whoappreciate them
Give a gift that the personvalues
•
Tickets to sporting events• Gift cards to restaurants• Tickets to cultural events
• Gift cards for services such
as manicures, a round ofgolf, a massage, etc.• Time off
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Tangible
Gifts
Coworkers can give gifts,too
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Physical
Touch
Ummm, not a good idea
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Share your preferredlanguage.
Words of Affirmation
Tangible Gifts
Quality Time
Acts of Service
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What language is yourleast used?
Words of Affirmation
Tangible Gifts
Quality Time
Acts of Service
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Discovering
YourCoworkers’
LanguageObserve their behavior
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Discovering
YourCoworkers’
LanguageObserve their behaviorNote what they give to
others
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Discovering
YourCoworkers’
LanguageObserve their behaviorNote what they give to
othersNote what they ask for from
others.
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Discovering
YourCoworkers’
LanguageObserve their behaviorNote what they give to
othersNote what they ask for from
othersListen to their complaints
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Potential
Blind Spot
A person’s least valued
language is really not important to him or her
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How do weovercome our blind
spots?Be intentional.
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How do weovercome our blind
spots?Be intentional.
We normally do what we
schedule,
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How do weovercome our blind
spots?Be intentional.
We normally do what we
schedule,so schedule ways to show you
appreciate your coworkers.
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How do weovercome our blind
spots?Be intentional.
We normally do what we
schedule,so schedule ways to show you
appreciate your coworkers,and your employees.
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How do weovercome our blind
spots?Be intentional.
We normally do what we
schedule,so schedule ways to show you
appreciate your coworkers,and your employees, and your
supervisors.
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Employees: Helpyour supervisors get
started.
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Employees: Helpyour supervisors get
started.Ask “What am I
doing well?”
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If you don’t knowwhat a person
needs,
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If you don’t knowwhat a person
needs,
ask.
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We all speak our ownlanguage.
We need to bemultilingual.
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