Who’s in your PC?

Who’s in your PC?

Keeping The Bad Guys Out

YOUR ATTENTION PLEASE…

Digitally Mastered Clip

Media CitationsFor This Presentation:

Movie Clips:

Bourne Ultimatum(Universal Pictures)

Internal INL Animation Team:John Mulligan (Conceptual)Jonathan Homer (Conceptual)Jason Miller (Visual)Carl Fennen (Audio)

Bourne Intro

Cops and Robbers

• A Child’s Game

• A Multi-Trillion Dollar Industry

Challenge #1Using a laser pointer:

- Shoot only Jason Bourne and Nicky Parsons

- Don’t Shoot Desh Bouksani or innocent bystanders

How Did We Do?

• Did we get the bad guys?

• Did we keep the good guys alive?

• Could we do better with practice?

Challenge #2

Using a laser pointer:

- Eliminate the bomb before it explodes

- You have only a single shot

How Did We Do?

• Did you get the bomb?

• Why was this harder?

• What does this represent in the real world?

Challenge #3

Using a laser pointer:

- Identify each of the selected individuals as they appear on the screen.

- Do not incorrectly identify any innocent bystanders

How Did We Do?

• Did you get all the identified people?

• Why not?

• Would more guns have helped?

• Group: What would make this scenario plausible?

Today’s Cops and Robbers

• 6,000 employees + 100’s of visitors walk past security guard posts every day

• 30,000 pieces of mail enter or exit the INL on the average day. That’s more mail than the average person receives in 1 lifetime.

• Hundreds of Thousands of emails arrive at the INL daily.

• Terabytes of Data enter/exit the INL every day.

3 Primary Ways a Computer Is Compromised

1. Direct Attack

3 Primary Ways a Computer Is Compromised

1. Direct “Firewall” Attack2. Social Engineering

3 Primary Ways a Computer Is Compromised

1. Direct “Firewall” Attack2. Social Engineering3. Innocent Host

The Problem If they were breaking into a house…

INL Solution

Firewall Attack Massive Data Quantity / Automated Processes

Sledgehammer to lock

$$$ in Cyber Security

Social Engineering

Fast talking intruder / innocent insider

Slick Salesman Previous communications, trainings, and reminders

Innocent Host Laziness / false sense of comfort

Watch for an unlocked door

TODAY!!!

Protecting Our Assets

• Be smart – use common sense

• Circle the wagons – be a part of the group

• Stay up to date – mitigate known issues

Being Smart

WHAT DID WE SEE? WHAT DID WE LEARN?

Being Smart Summary

• Keep passwords private

• Lock your computer when away

• Don’t use INL media in non-INL computers

• Don’t use non-INL media in INL computers

• Encrypt sensitive data

Circle The Wagons

What’s happening on your Computer

• WHAT YOU SEE: • WHAT’S HAPPENINGIN THE BACKGROUND:

INL AVERAGES:– 33 Processes (Background

Programs)– 55 Services (Drivers and

Controllers)– 16 Connections across the

Network– Has access to dozens of

servers and enterprise systems

STANDARD PROCESSES:DPB2CP.EXEwuauclt.exemsiexec.exePccNTMon.exeNTRtScan.exeexplorer.exercgui.exeTtskmgr.exewmiprvse.exeOfcPfwSvc.exepds.exeLocalSch.EXEresidentAgent.exeMsPSMPSv.exeTmListen.exespoolsv.exeSoftMon.exesvchost.exentmulti.exeldalert.exesvchost.exesvchost.exesvchost.exelsass.exeservices.exeWinlogon.execollector.execsrss.exePDVDDXSrv.execftmon.exesmss.exeSDClientMonitor.exeMDM.exevulscan.exetcpsvcs.exeissuser.exeTmcsvc.exeSystem

Standard INL Configuration

WINDOWS XP

Internet Explorer

MicrosoftO

ffice

LanDeskManaged

Trend Micro AntiVirus

LotusNotes

Introducing HRF

• HARDWARE REGISTRATION FORM

• Update to 565.06 (Unclassified Computer Security Form)

• Similar format to AAR (annual asset review)• Updated semi-annually• Gives comprehensive visual into working

environment

HRF – Accessing The Form

HRF – Property and Hostname

HRF – Security

HRF – Updating 565.06

HRF – Summary(understanding your system)

Questions About HRF…

Introducing LDBlue

• LANDESK GATEWAY

• Increasing toolset of existing LanDesk Suite• Remote Patching and Updates• Permits Remote Assistance

from OpsCenter

LDBlue

Questions About LDBlue…

Resources Available

• Website:http://myPC.inl.gov https://ldblue.inl.gov (Available External) http://opscenter.inl.govhttp://virus.inl.gov

• Email:desktop@inl.gov

• Phone:OpsCenter: 6-1000

Contact Information

Jonathan HomerDesktop Management526-9660jonathan.homer@inl.gov

SUCCESS!!!

IT Communications

NLIT 2009

THE RESULT

• Deemed a huge success

• Recognized by INL

management

• Traveled to Washington

D.C. by request

• Has become a benchmark

when discussing INL

communications

“Water Cooler” – The Capstone• “The [environmental risk] numbers are impressive and can be

staggering…I think the presentation [should] be a model for other user-training presentations we (IT) develop.”– Homeland Security Researcher, 25+ year INL Veteran

• “I just begrudgingly attended the last available "Who's in Your PC?" training. It wasn't mandatory, I'm busy with year-end deliverables, and I assumed it would be boring. Boy was I wrong….This was perhaps the best executed training I’ve seen at the Lab ever. It was content-rich and fast-paced, used current relevant visuals, had audience participation, and distributed useful handouts. Please take good care of these guys. We need this kind of talent and enthusiasm at the INL.”– Project Manager for Energy and Environment Organization

PRESENTATION ATTENDENCE

Momentum!

LESSONS LEARNEDKey Tricks and Trips

Put Yourself In Their Shoes

• Stigma: “Black Text, White Background, Never Ends”

• What do they really need to know?

• How does it apply to them personally?

• The details should be in the support

materials

• Know your audience before you arrive

Interactivity

• 10 minutes of Q&A does not qualify as interactive

• No more than 6 minutes of one person/style

• Get them standing, moving, doing

• Be one of them or have one of them be you (or both)

Make it memorable

• Whenever possible, create a storyline

– Characters

– Setting

– Plot

– Audience plays a role

• Overuse analogies and comparisons, limit statistics

• Laughter leads to learning

Momentum

• Spend the effort in pre-start promotions

– tease but don’t tip your hand

• Give yourself time at the project beginning to build up speed

• Once rolling – move fast

• Recognize the law of diminishing returns and their social impact

QUESTIONS AND DISCUSSION

Contact Info

Jonathan Homer

208.526.9660

Jonathan.Homer@inl.gov