When Your Internet Things Know How You Feel

When Your

Internet ThingsKnow How You Feel

P am e l a   P a v l i s c a k  @ p am i n t h e l a b# em o t i o n i o t

purchase  history

zeroclick recommendations

price  confidence

infrastructure

#emotioniot @paminthelab

RationalFrictionlessInvisible

But  we  do  haveemotionsabout  technology

Vemodalen(n)  The  frustration  of  photographing  something  amazing  when  thousands  of  identical  photos  already  exist  

..

#emotioniot @paminthelab

#emotioniot @paminthelab

you are unable to connect to the internet

feelings 2.0

emotion-sensingCONTACT

NON-­‐C

ONTACT

#emotioniot @paminthelab

natural language

vocal

intonation

facial expression

@paminthelab

physical signals

#emotioniot

#emotioniot @paminthelab

DetectRecognizeFilterInterpretAct

valenciahefeamarolo-­‐fiwaldenkelvinclarendontoaster1977

larkludwigskylinehelenasutro

perpetuaslumber

reyesinkwell

Q: How do we solve this?A: Yeah, no

01Avoid trivializingemotion

they  love  me

they  love  m

e

they  love  me

they  love  me

@paminthelab

personal caring

sensory-richfun

halo effect

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trivializinginfantalizingpaternalistic

snarky

smart connected

creative

challenged

loved

grateful

altruistic

validated

nurtured

hopeful

encouraged

anxious

confident

proud

afraid

confused

overwhelmed

happy

respected

brave

safe

empowered

curious

inspiredengaged

stressed

informed

valued

compassionate

joyful

fulfilled

@paminthelab

#emotioniot @paminthelab

02Emotion is context, not destination

anxiety

habit

addiction

perceptual

neurophysical

behavioral

social

core affect

neurometrics

interactions

facial expression

personal significance

biometric markers

intonation

body language

relationship

verbal or pictorial self-report

brain imaging or electrical activity

behavioral analytics

facial analysis software

diaries, metaphor elicitation

biometric tools, eyetracking

voice analysis software

observational research

satisfaction, share of wallet, churn

@paminthelab#emotioniot

whitespace

03 Emotion is more we, than me

@paminthelab

personalization

connection

SELF AWARENESS EMPATHY

RESILIENCE CONNECTION

self socialregu

latio

nrecogn

ition

@paminthelab#emotioniot

pleasure

self

TRANSFORMATIVE COMPASSIONATE

PERCEPTIVE CONVIVIAL

others

purpose

PERSONAL  WELL-­‐BEING

AutonomyCompetenceMotivation

PerseveranceResponsibility

CourageLearningCreativityVariety

COLLECTIVE  WELL-­‐BEING

AltruismForgivenessHumilityBelongingGratitudeGenerosity

UnityLoyaltyTrust

Respect

@paminthelab#emotioniot

“Technologies are not mere exterior aids but also interior transformations of consciousness.

Walter Ong

That  purchase  will  not  make  you  happy

@paminthelab

DESIGN FOR WELL-BEINGDesign for human connectionCultivate self-knowledgeFoster creative participationStrengthen communityEngage the senses Leave room for emotions

@paminthelab#emotioniot

Pamela Pavliscak@paminthelabchangesciences.comsoundingbox.com