When Culture Is Everything - A Brief Lesson from Zappos

culture is everything culturewhena brief lesson from

a little preview

7 Factsyou should know about

1

01#

50.000 shoes types1000 brands>>

One of the WORLD’s largest shoe and apparel online store

02#

03#

Revenue $ 1 BILLION>

04#

05#

is part of its core valuesWierdnesslittle

06#

Published uncensored culture book

07#

CEO

family music video

the

mission2

the

10 core values

3

core value #01

Deliver WOW through service

core value #02

Embrace and Drive Change

core value #03

Create Fun and a Little Weirdness

Zappos Bald and Blue Day

Zappos Tutu Tuesday

core value #03Decorating Meeting Room Contest

core value #04

Be Adventurous,Creative

and Open Minded

Zappos Product Video

core value #05

Pursue Growth and Learning

Zappos Library

core value #06

Build Open and Honest Relationship with Communication

core value #07

Build a Positive Team and Family Spirit

core value #08

Do Morewith Less

core value #09

Be Passionate and Determined

core value #10

Be Humble

10 core values

1. Deliver WOW Through Service

2.Embrace and Drive Change

3. Create Fun and A Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5.Pursue Growth and Learning

6. Build Open and Honest Relationships With Communication

7.Build a Positive Team and Family Spirit

8.Do More With Less

9. Be Passionate and Determined

10.Be Humble

fruits103

fruits #01

+ $1.2 billion

fruits #02

Rank #06the 100 Best

Companies to work for

fruits #03

Repeat customers of its purchase sales

75%

fruits #04

new customers came from WOM

43%

fruits #05

Employee Turnover Rate 8.32%

fruits #06over 2 million followers (and still growing)

fruits #07

Sell training about its culture, even give a free tour around the company

fruits #08

Number #1 New York Times Best Seller (27 weeks consecutively)

fruits #09

Start a delivering happiness movement

fruits #10

people around the world !Inspire

fruits #10Tyler Williams Cover Letter

thank you

agus.iskandar@gmail.com@august_iskandarslides by:

credits

Creative by

@bobiehui

This presentation is mainly inspired by:#1 Tony Hsieh’s book, “Delivering Happiness”#2 Joseph Michelli’s book, “The Zappos Experience”

FontsKavalerNoteworthy

ImagesFrom various sources(sorry, I forgot to note all the links)