What we do

Bill Colbeck

North Livonia

People and Businesses around the world depend on Computer Troubleshooters. We’re the “computer experts” . . . the people to call when your computer breaks down, when your machine or software needs to be upgraded, when viruses attack and even when you’re about to throw your computer out the window. Call Computer Troubleshooters for the service and peace of mind you deserve!

Computer Troubleshooters all over the World

Awards Awards

Services Catalogue

1. Hardware Setup, Support, Troubleshooting and Repair 2. Hardware Upgrades 3. Wired and Wireless Network Setup and Maintenance 4. Backup 5. Virus Protection and Internet Security6. ADSL7. Software Installation and Support 8. Software Troubleshooting 9. VPN10. Training 11. VOIP 12. Regular Cleaning and Maintenance 13. Independent Advice and IT Consulting 14. Web hosting And design 15. Tune-up

16. Remote Administration

Physical Security of Your ComputerPhysical Security of Your Computer Backups ~ Preserving Your Backups ~ Preserving Your

InformationInformation Viruses and EmailViruses and Email Safety on the InternetSafety on the Internet Other Security IssuesOther Security Issues Any Questions ?Any Questions ?

Computer Security

Computer Security

For 100% of Businesses and 70% of Private People, the Information in the the Information in the Computer is more Valuable than the Computer is more Valuable than the Computer itself!Computer itself!

BACKUP > Regularly copy all your important data onto floppy discs, Zip discs, CDs, tapes, the Internet or another computer

RECOVERY > Getting lost information back onto your Computer

Have multiple Backup Sets (Monday, Wednesday Friday, etc)

** TEST that your Recovery works

Backups ~ Preserving Your Backups ~ Preserving Your InformationInformation

Computer Security

Viruses are getting NastierViruses are getting Nastier

They can wreck your computer, embarrass you (and/or your organization) and can also have a financial impact. Viruses can:

- email your private documents - stop your computer working - store and send what you type - track where you go on the Internet - give access to your computer’s files - infect attached computers

Recent viruses often spoof the From: address in emails

New viruses are being made every hour of every day

Viruses and EmailViruses and Email

Computer Security

1 . INSTALL AN ANTI-VIRUS 1 . INSTALL AN ANTI-VIRUS PROGRAMPROGRAM

2. KEEP IT UP TO DATE 2. KEEP IT UP TO DATE (Downloads from I/Net)(Downloads from I/Net)

3. SCAN YOUR COMPUTER HARD 3. SCAN YOUR COMPUTER HARD DISC AT DISC AT LEAST ONCE A WEEK LEAST ONCE A WEEK

4. ALWAYS RENEW YOUR Anti 4. ALWAYS RENEW YOUR Anti Virus Virus SUBSCRIPTION (1-2 years) SUBSCRIPTION (1-2 years)

Viruses ~ What You Can DoViruses ~ What You Can Do

Computer Security

Other Threats

Computer Security

Spyware / Malware

Computer Security

Spam

Computer Security

Stranger Danger

- Youngsters on the Net (in the lounge room - screen facing out)

- NEVER give out personal details in chat rooms (school, phone numbers, etc)

Inappropriate Material Net Nanny… etc

Financial Transactions

Only deal with well known ‘Bricks & Mortar’ organisations in western countries

Watch out for modem hangups / redials!!

Safety on The InternetSafety on The Internet

Computer Security

Power Surges:Power Surges: - Get a Surge Protector for both 240volt Power and Phone Line / Modem

Businesses:Businesses: Get an Un-interruptible Power Supply (UPS)

Keep Copies of Your BackupsKeep Copies of Your Backups Off-siteOff-site

Broadband:Broadband: Consider keeping a small dial up account as a contingency

Wireless Network SecurityWireless Network Security

Other Computer Security IssuesOther Computer Security Issues

Computer Security

Any Questions?

Computer Security

Bill Colbeck

Computer Troubleshooters – North Livonia

734.751.3862

bcolbeck@cts-northlivonia.com

WWW.CTS-NORTHLIVONIA.COM

Hardware Setup, Support, Troubleshooting and Repair

We will setup any new hardware you may have purchased, and troubleshoot and repair any of your hardware currently not working properly, and provide replacements if necessary.

Hardware Upgrades

Is your PC running slowly? You may need a memory upgrade! We can provide and upgrade your current PC with more memory, new cd-rw drives, bigger faster hard drives, faster video cards, or any other upgrade you need.

Wired and Wireless Network Setup and Maintenance

If you need to network your current PCs at home or at your business, we can provide and install a network so your computers can share and access files from each other. Or if you'd like to share your cable internet connection with other computers, we can provide and install the necessary equipment.

Backup

Many users whether at business or in the home, have important data sitting on their hard drives. In may cases they have not backed up this data in case of a hardware failure. We can help you put a backup process in place that will cover your vital data needs.

Virus Protection and Internet Security

We offer virus removal, protection and Internet security tools for your PC. If you are concerned about your PC's security, we can advise and install the necessary virus protection and security tools to protect you.

Software Installation and Support

If you need help installing or configuring your new software, we can help.

Software Troubleshooting

If your software is not functioning properly, we can help troubleshoot your problems.

VPN

Solution that scales for enterprises of all sizes, helping customers to simplify security deployments by consolidating proven security functions, it’s a secure connectivity for remote sites, such as branch, retail and partner sites. By delivering Check Point firewall, VPN, intrusion prevention, and antivirus technologies with a single solution.

Training

Seminars or workshops conducted for a private client, usually a corporation, specifically for a group of its employees.

Regular Cleaning and Maintenance

Does your computer run slow and sluggish? Not the way it did when you first bought it? We offer regular cleaning and maintenance services, to ensure your PC keeps working the way it should.

IT Consulting

Need advice about upgrading or solutions for your home or small business? We provide advice and consulting to suit your individual needs.

Tune-up

Is your computer running slow? Freezing up? Popup? Displaying error messages? The High-Tech Computer Tune-up may bring your computer back to life!

Remote Administration

With remote access applications technicians are able to solve many help desk issues from another location or their home office. There is a need for on-site support to physically work on some help desk issues; however, help desks are able to be more flexible with their remote support.

1 2

3

4

We are Knowledgeable (and our techs are screened and tested)

We are Passionate about technology and solving problems

We Care about our customers and will Stick With Them until the problem is solved – we’ll take away their frustration

We are the World’s Best computer support network–every CT has the support of hundreds of other CT’s around the world

5 6

7

8

we are Prompt

we are a company that our

customers could

recommend to others

Communication – Computer

Troubleshooters communicate

what’s going on in the process every step of

the way

we cares about their business

Our Core Value

EthicalCustomer friendly Professional Technology

solved

+ +

=

See for yourself how we can change your Computing Experience !

Thank You for your interest in Computer Troubleshooters

Computer Security

Bill Colbeck

Computer Troubleshooters – North Livonia

734.751.3862

bcolbeck@cts-northlivonia.com

WWW.CTS-NORTHLIVONIA.COM