What Are the True Challenges of Outsourcing Your Call Center?

Post on 15-Apr-2017

1056 Views

Category:

Technology

1 Downloads

Preview:

Click to see full reader

Transcript

Live Discussion:What Are the True

Challenges of Outsourcing Your Call Center?

Mike ElmalemDirector of BD Affinity Global

Neal TopfPresidentCallzilla

Eric BergVice President,All-Calls Call

Centers

Shai BergerCEO

Fonolo

Offshoring vs. Onshoring

Do call centers avoid

offshoring because of consumer

perception?

#CALLCENTER

What regulatory stipulations should call

centers keep in mind?

#CALLCENTER

Common Mistakes to Look Out For

What common mistakes should contact

centers look out for?

#CALLCENTER

top related