WFM secrets - Call Centre Helper

PowerPoint PresentationWFM secrets Ca ll Ce n t re He lp e r W e b in a r
Mar 2021 Confidential.
What are t h e secrets t o su cce ssfu l W FM?
Destructive Digital
CONFIDENTIAL 2021 - DESTRUCTIVE DIGITAL.
Agree notice period & rules for ALL activities - High level example
CONFIDENTIAL 2021 - DESTRUCTIVE DIGITAL.
CONFIDENTIAL 2021 - DESTRUCTIVE DIGITAL.
A WFM RACI includes the time dimension - High level example
CONFIDENTIAL 2021 - DESTRUCTIVE DIGITAL.
CONFIDENTIAL 2021 - DESTRUCTIVE DIGITAL.
the secrets t o su cce ssfu l W FM?
Destructive Digital
Destructive Digital