Welcome to ERP Cloud
Post on 09-Jul-2016
40 Views
Preview:
DESCRIPTION
Transcript
Welcome to the Oracle ERP Cloud Service
Getting Started With Your Implementation
June 9, 2014
Click icon to add picture
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.3
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Thank you for becoming a customer of Oracle ERP Cloud
Service. It is our pleasure to welcome you to the service and help you to get started with your
ERP Implementation
Sa
Product Development
Cen
ter o
f Ex
celle
nce
Buy Implement Use
Functional Best Practices
Implementation Partner
Customer Organization
Technical Best Practices
Oracle ERP Cloud Service
My Oracle Support (MOS)
Operations
Fusion Success Manager
Progress So Far…
Environments Activated and Provisioned – Production and Test Login Credentials and URLs Received Implementation Team in Place High-level Project Roadmap and Approach Drafted Oracle Support Account Created at https://support.oracle.com
Evaluate Acquire Implement Use OptimizeDiscover
Buy Implement Use
Today's Agenda
Introduction to Oracle Cloud Services Best Practices for Oracle ERP Cloud Implementation Customer Implementation Services Next Steps Q & A
Oracle Cloud Offerings
•Datasheet, Tutorials, Videos, Whitepapers on Oracle Cloud Learn More
•Go to Cloud.Oracle.com, Click on Resources on top menu barAccess Path•Click HereSee How To
Learning Options
Oracle Cloud Customer Portal*Manage Your Own Services
Provision your CloudRequest Your “Virtual Environment” with a
click of a button
Manage your CloudUpload Your Data, Deploy Your Applications, Modify
Configuration
Monitor your CloudMonitor Your Uptime, Service Levels, and
Usage Statistics
*Slide contains future capabilities, not yet available
Oracle Cloud Service Notifications Portal
Login to https://cloud.oracle.com/servicestatus using your Oracle Single Sign On account (Look in the initial Welcome E-mail from Oracle Cloud Services) to view outage notifications
Create additional users to receive notification – Refer to article “How A Customer Admin Can Add Users To Receive Outage Notifications For A Cloud Environment” (Doc ID 1536370.1) on My Oracle Support
Check Service Notifications – For Account and Service Administrators
Cloud Policy Documents
• Oracle Cloud Services Agreement Copy of the agreement your organization has executed with Oracle when you acquired the ERP services.
• Oracle Cloud-SaaS Enterprise Hosting and Delivery Policies Detail explanation of Oracle Cloud services you are entitled such as Security, Service Levels, Support, Change management, Resiliency, etc.
• Data Processing AgreementCopy of the agreement between your organization and Oracle concerning processing of Personal Data.
• Oracle Fusion Cloud Services Services DescriptionsDescription of access privileges specific to your ERP services such as Product access and Usage limits.
Oracle Confidential - Restricted
Latest versions available on Oracle.com– Go to http://www.oracle.com/contracts– Select ‘Oracle Cloud Services‘ on the left
navigation pane
Best Practice Business Processes
Oracle Fusion Applications are based on Business Process Models Notations (BPMNs) that are presented in a five-level hierarchy from conceptual view to application specific view.
Levels of business process hierarchy as depicted in BPMNs are:
– Industry: L0– Business process area: L1– Business process: L2– Activity: L3– Task: L4
Fusion ERP BPMN Diagrams are categorized into three Business Processes (L1) :
– Procurement– Project Management– Financial Control & Reporting– Asset Lifecycle Management
Business Process Model Library
Best Practice Business Processes
•BPMN Diagrams : Understand Fusion business processes using BPMN diagrams•Getting started with Fusion Applications : Familiarize yourself with Fusion Applications
screen layouts and navigation •Business Process Videos : Browse the videos and examples to understand ERP functionality
Learn More
•BPMN Diagrams : Access all the ERP Cloud BPMN diagrams on the Public Help Portal . Access Workforce Deployment, Workforce Management, or Compensation Management Business Process Areas
•Getting started with Fusion Applications : On Fusion Help home page (Welcome area), Select the link “Getting Started in Oracle Fusion Applications”
•Business Process Videos : On Fusion Help home , use Search function on left pane to Filter by L2 Business Processes (i.e., workforce deployment) and Help Type = Demo
Access Path
•Click HereSee How To
Learning Options
Best Practice Business Processes Access the Public Help Portal or My Oracle Support
Link Link
Best Practice Business ProcessesScreenshot – Getting Started with Fusion Help
Navigation: Help within Fusion App or Hosted
Best Practice Setup Content Best-practice, real-world content available to customers and partners for the purpose of:
– Speeding up implementations– Improving implementation accuracy– Delivering “food for thought” for customers re-examining their ERP business practices
Content is defined through facilitated workshops with implementation partners Many partners have incorporated this data into their Implementation approach. If you
want access to this base content, contact the CoE/FSM
Available Setup/Training Content to Speed Up Implementation
© 2012 Oracle Corporation
Best Practices
• Approvals• Browsers• General Implementation• User & Roles• General Ledger• Procurement
Implementation Tools
• Data loading• User scripts
Comparison with eBusiness
• Enterprise Structures• Financial Reporting• Cloud Interfaces• Allocations• Legal Entities• Security
Installing Components
• Financial Reporting Studio
• SmartView
ERP Data Migration and IntegrationOracle Enterprise Repository
How to Import: Available to customers and partners from My Oracle Support : Access
Doc ID 1593823.1 (Link)
Use the Oracle Enterprise Repository for technical information about integrating with
other applications, including services, operations, composites, events, and integration tables. The classification
scheme shows some example scenarios in which you can use the assets. The Oracle
Enterprise Repository also includes diagrams, schematics, and links to other
technical documentation.
Overview of Fusion ERP Cloud Interfaces (Doc ID 1516863.1)
Best Practice Environments Usage
Production•Use should be restricted to production activities
Test
•Focus should be applying/testing configurations and data prior to putting them into production.
Additional Environment
•Additional environments may be purchased for other activities (e.g. training / familiarization, etc.)
Provisioned SaaS Environments
Several factors contribute to recommending Environment Management Strategy
– SaaS Service Level Objectives and Service Entitlements
– Current service capabilities– Customer project lifecycle: initial
implementation vs. subsequent– Coexistence customer or Fusion as
system-of-record– Customer size and complexity
Learn More : Refer to article Get Informed on Oracle Cloud Operations (Doc ID 1537448.2) on My Oracle Support for details of the guidance on managing your Production and Test environments
Best Practice Environments Usage
•Migrates setup and other configurations from Test to Production if not using File Based Loader
•Typically performed after User Acceptance Testing is completed
T2PTest to Production
•Migrates data from Production to Test typically after go-live and/or in preparation of post-production enhancements
•Test Users need to be recreated•Production and Test environments must be identically patched•Performed via Service Request on My Oracle Support
P2TProduction to Test
Migration Tools
Where do I go to….?
How does the product work?
Product not working as expected
I need an operations service (e.g. Refresh my Test system with production data, Change the logo on my system, etc)
Submit SR
Submit SRMy Oracle Support
Operations
Product Development
I need an enhancement
Severity Level Business ImpactTechnical Impact 1st Response Update
Frequency Resolution Time
Severity Level 1 Mission CriticalBusiness Impact
< 1 Hour(Telephone Preferred)
Continual Updates
24x7Co-Owned
Severity Level 2 SeriousBusiness Impact
CommunicationPreference
Multiple Updates24-48 Hrs. Co-Owned
Severity Level 3 MinorBusiness Impact
CommunicationPreference
Updates2-3 Business
DaysCo-Owned
Severity Level 4 NoBusiness Impact
CommunicationPreference
Updates3-5 Business
DaysCo-Owned
Matching Severity Level To Business Impact
Partnership
My Oracle Support (MOS) ServicesPrimary Place to Look for Solutions (or Seek Help)
• 24/7 Technical Assistance with Service Requests• When creating Service Requests, ensure that every
request is logged under the “Cloud” tab so that it is directed to the proper resources in Support
• 24/7 Online Resources via My Oracle Support Portal
• Enhancement Requests reported / tracked via Service Requests
• Knowledge Services Application Help Manuals and Guides Search capability
• Up-to-date information on Patches, Bugfixes, Security alerts, New releases
• My Oracle Support Community
https://support.oracle.com
My Oracle Support Services - Best PracticesWhen you have a question, need, or issue…
Check the Status and Notifications of your service on cloud.oracle.com
Find answers fast, search the Knowledge Base for a solution
Visit My Oracle Support Community and seek answers from Oracle experts & industry
peers
Visit the OTN Forums to seek answers from Oracle Technical Experts
Datasheets and FAQs exists on http://cloud.oracle.com/mycloud/f?p=service:datasheets:0
Product Documentation exists on http://cloud.oracle.com or
http://docs.oracle.com/cloud/
Use Customer Connect to share information with peers
http://appsconnect.custhelp.com/pages/home
Unable to locate a solution? Submit a Service Request through My Oracle SupportANSWERS
...chances are, an answer or solution already exists
Non-Technical Technical
Operational Services
ERP Cloud Service Options are those non-product related activities that Oracle’s Cloud Operations team needs to perform (one time or periodically).
For Example : P2T refresh, IP Whitelisting, Single Sign On support, Enabling additional Language packs etc.
Create a Service Request - Cloud with specific description/category of the entitlements in My Oracle Support (MOS) on https://support.oracle.com to coordinate application of any such Service Entitlements.
Cloud Service Options You Can Request
Learn More : Refer to My Oracle Support Article “Cloud Service Requests and Fulfillment for Oracle ERP Cloud Service” (Doc Id 1534683.1)
Operational Services
Patch Bundles are applied monthly : 1st Friday on Test and 3rd Friday on Production Cumulative (no skipping) Two week window for regression testing. If no SRs related to MP then automatically applied to
Production Today – we do not have the ability today to roll back a patch
Monthly Patching Process
Monthly Patch Bundles (MB)
Week 1
MB to Test
Week 2 Week 3 Week 4 Week 1 Week 2 Week 3 Week 4
MB to Prod MB to Prod
Production
Month 1 Month 2
Test
MB to Test
Operational Services
Weekly Patch Bundles are applied weekly in Test environment– Can’t wait for the patch to be included in the next Monthly Patch Bundle
Once you are on the Weekly Patch train then you will remain until the next Monthly Patch Bundle Weekly Patch Bundles are cumulative
Weekly Patching Process
Weekly Patch Bundles (WB)
Week 1 Week 2 Week 3 Week 4 Week 1 Week 2 Week 3 Week 4
MB to Prod
Production
Month 1 Month 2
Test
WB to Test WB to Test WB to Test MB to Test
Operational Services
Available only during the initial implementation phase of an Oracle Fusion Cloud Applications implementation
Monthly Patch Bundles are applied to the designated PRODUCTION environment at the same time that these patch bundles would be applied to your TEST environment(s).
Automatically expire based on the end date provided when making the request via SR– Go-Live Date
Concurrent Patching
Concurrent Patching for
Monthly Patch Bundle
Week 1 Week 2 Week 3 Week 4 Week 1 Week 2 Week 3 Week 4
Production
Month 1 Month 2
Test
MB to Test MB to Test
Fusion Implementation Best PracticesTaking Advantage of Fusion Applications
Plan
Model
Execute
Realign
Wave 1Process
Wave 2Function
Wave 3Task(s)
Wave 2Function
Wave 3Task(s)
Wave 3Task(s)
Wave 3Task(s)
Iterative Approach• Quick wins• Learn during implementation• Fail early
Real-Time Design• Composers• Formal Requirements are Historical
Requirements Management• Requirements-Driven vs. Solution-Driven
Project Management• Collocation requires additional project mgmt
Operational Services
Plan Go-Lives 1 – 2 weeks after Monthly Patch Bundle is applied to Production– Latest fixes applied before Go-Live– Sync up Prod and Test
Production to Test (P2T) refresh requires same patch level in Prod and Test– Perform P2T after Monthly Patch Bundle
Schedule, plan for P2T well in advance (4 to 6 weeks) Review known Fusion application issues (Release 11.1.8) Perform Diagnostic Tests on Fusion Application Configuration
– MOS: Doc ID 1338511.1 (Financials)– MOS: Doc ID 1632057.1 (All Fusion Apps)
Guidance for Implementation Planning
Fusion Implementation Best Practices
SaaS is not a push-button solution SaaS means Shared
– Shared Hardware– Shared Software– Shared Support
SaaS is outsourcing some level of IT ERP support Services trumps Software in a SaaS model Plan for at least 2 upgrades a year Data conversion & integration(s) are the critical path
Promote Realistic Expectations
Fusion Implementation Best Practices
Cannot run SQL directly against a POD (SR – 2 day lead to Cloud Ops) DFF are loaded by Cloud Ops (SR – 3 to 4 day lead) Plan for 2 weeks to coordinate security integration (OIM – Single Sign On) 2 instances vs. typical 5 instances (onsite) Restoring an Instance from a backup (approx 2-4 days) Rebuilding an Instance (at least 2 weeks) Data conversion will take longer
On Premise vs. SaaS – plan appropriately
Fusion Implementation Best Practices
Do start data conversion ASAP Do not assume that moving from existing Oracle ERP system to Fusion requires minimal
effort Do not assume that Oracle Fusion provides OOTB data validation
– BI Constraints Max 60 cols & 10k records returned. Not meant for Data conversion validation
– Best Bet: Extracts
SI partners should lead in the areas of data conversion & integration Plan for 3 to 4 iterations of data conversion & integrations
Data Conversion
Communities
There are many ways to get connected with other customers and implementation experts :
– MOS ERP Community – ERP community forum hosted and moderated by Oracle Support, accessed by ERP experts worldwide. Use this forum to browse and post implementation specific and product/service related questions.
– Applications Customer Connect – Applications Customer Connect provides important information sharing opportunities on common strategic topics across customers on ERP domain. Your ERP senior management and executives may be interested to join this community.
Get Connected
Three-Way Partnership to Ensure Implementation Success
People – Leverage Partners, Support, Education services and Communities. They are all here to ensure your success
Process – Understand and adopt Best practices of implementation, support and operations
Resources – Get Familiar with Best practices guidelines, Content, Tools, Education resources
Partnership – We need partners more than customers.
Attend “Working Effectively with Oracle Support” presentation
Finalize Project Scope and Plan
Leverage People, Processes and Resources
Plan Design Extend Build Deploy
top related