WELCOME TO BUSINESS ADVANCED 1 GRADING CRITERIA BUSINESS ADVANCED Mid-Term exam 20% Oral participation 30% Final exam 20% Oral participation 30% ___________________.

WELCOME TO BUSINESS ADVANCED 1

GRADING CRITERIA BUSINESS ADVANCED

•Mid-Term exam 20%

•Oral participation 30%

•Final exam 20%

•Oral participation 30%___________________

GLOBAL GRADE

•Your participation in class will be extremely vital as the lessons are founded in your talking

EXAM

COMMUNICATION Within companies, communication falls into two areas. There is the communication of information and technical knowledge needed to do the job at hand.

Here, paper-based communication is being replaced by the company intranet, with internal websites only accessible by employees.

Some very large companies are appointing knowledge officers to exploit the informationin a company to the full and communicate it effectively to those who needed (However,in these times there are always information hoarders who keep information for themselves).

DISCUSSION

What makes a good communicator?

Any other factors you can think of?

What forms of written and spoken communication do you use most?

What problems can people have with them and how can they be prevented?

•Fluency in the language

•An extensive vocabulary

•Being a good listener

•Physical appearance

•A sense of humor

•Grammatical accuracy

•Not being afraid of making mistakes

•An awareness in body language

VOCABULARY

WORD MEANINGSuccinct

Hesitant

Rambling

Articulate

Coherent

Persuasive

Extrovert

Responsive

Clear and easy to understand

Concise

Good at influencing people

Reluctant to speak

Outgoing

Talking in a confused way

Reacting in a positive way

Able to express ideas well

P. 7

•Why is that?

•Why is sometimes so difficult to convey a message?

Do you know what is the communication cycle?

P. 9

Many times are severe failures

in communication

THE COMMUNICATION CYCLE

SENDERFormulates

the message

ENCODEHow to transmit

the message

SENDHow you are passing the message to others

RECEIVERWho is getting the message

DECODETo understand &

evaluate the message

FEEDBACKReturning

the message

FAILURES IN COMMUNICATION

I heard on the grapevine that the boss will be fired!

To pass the latest information,to gossip

Let’s get straight to the point…we have to redesign the production line!

To tell the most important

To put you in a nutshell, the contract has to be remade.

To tell the issue quickly

Let me put you in the picture, our sales have dropped

dramatically!

To tell the latest news.

I think I got the wrong end of the stick, you said 1000 units

or 10, thousand

Misunderstood the information

People, we have to be on the same wavelength

to understand the procedures!

To share the same or similar opinions

I can’t make head or tail of this diagram!

Confused

Please, you’re talking at cross purposes here!

The information is being misunderstood.

He’s beating about the bushes again to say something so simple!

To delay at telling things

I’m sorry I think we got our wires crossed,

do you want to talk to the supervisor or the manager?

To confuse the information

listening