Webinar -- Tell Us What You Want

Tell Us What You WantOctober 24, 2013

Agenda

• Pre-Webinar Surveyo Feature Categories most requestedo Feature Requests for each categoryo Service Requestso Live survey

You asked, we listened!• New feature requests in the forum all the time!

• We’re constantly updating and improving

o Recent updates:

Adapting to recent Google algorithm changes

Home Tab

SEO Tab

Entrances

Keywords

Review pending client

and many more!

Survey• Feature Categories

o Administration

o Exporting

o Proposals & Tools

o Sales Tracking

o SEO

o Social Media

o Usability & Training

54.6 %45.5 %86.4 %40.9 %77.3 %40.9 %72.7 %

Proposals & ToolsTop Ranking feature requests

1.Ability to update deliverables (add/remove for custom work or work done inhouse).

2.Proposal - make link shareable without user/pass login

3.Add onsite optimization review to web-grader

4.Add your own name to HS service plans

5.Ability to see proposal analytics (who viewed and when)

6.Select currency for proposals

SEOTop Ranking feature requests

1.BuzzGraphic - Custom researched infographic and article with more 2x the number of facts in current infographics

2.Add Client Review/Web Team Publish option

3.Press Release - Upgrade a Press Release to Paid Wire Service

4.Add Cut Scores for SEO Plans based on value of keyword

Usability & TrainingTop Ranking feature requests

1.Easily jump between campaigns via a dropdown

2.Option to click directly into client dashboard view

3.Allow communications from HubShout to be set at the user level (newsletter, leads notification, etc…)

4.Add ability to copy/duplicate an email campaign

5.Localize the timezone for our portals

6.Opening tasks in new tabs/windows

7.End client campaign is the default campaign upon logging in

AdministrationTop Ranking feature requests

1.Set email notification for each action (monthly report, lead notification, monthly newsletter and social monitoring queue)

2.Remove plan references from the Support Ticket creation window

3.Create overview screen that summarizes all active campaigns with quick links to campaign details and tasks

4.The option/ability to hide from a salesperson

5.Online Kick-off Questionnaire for SEO/PPC/Local

6.Change Support Tickets so they go to Reseller, not HubShout

ExportingTop Ranking feature requests

1.Printable (PDF) Proposals and Research Reports

2.Higher resolution logo on Monthly Reports (some clients say their logo is pixelated)

3.CSV Download of On Page Audits

4.Export lead emails from lists

5.PDF export for leads in the Sales Tab

6.Redesign non-defunct keyword alert email to be a daily or weekly account summary email (traffic, phone calls, web leads, social mentions, rankings)

Sales TrackingTop Ranking feature requests

1.Add advanced filtering for phone calls and web leads by medium, label, date, status

2.Include URL in email lead notifications

3.Send email notification for phone calls (at time of call)

4.Add ability to have phone calls transcribed and readable in dashboard

5.Add a new table or screen for end users to show all active phone numbers and ability to change “ring at” number

Social MediaTop Ranking feature requests

1.Add multiple social monitoring queues to Social Tab (currently one)

2.Add Facebook Analytics Data to Dashboard

3.Add Twitter Analytics to Dashboard

4.Add YouTube Analytics to Dashboard

ServicesHow likely would you be to subscribe to the following services

additions to your current plan?

Interested Not Interested No opinion

Reputation Monitoring and Management 90.9% 0% 9.1%

Competitive Link Analysis and Building 90.9% 4.5% 4.5%

Swarm Social Media Promotion 45.5% 9.1% 45.5%

Small Business Bundle 90.9% 0% 9.1%

Exit Survey• Of the feature requests mentioned today, the following feature

requests have the highest demand according to today’s live polls:

o Add onsite optimization review to web-grader

o Add multiple social monitoring queues to Social Tab (currently one)

o Easily jump between campaigns via a dropdown

o Online Kick-off Questionnaire for SEO/PPC/Local

o Printable (PDF) Proposals and Research Reports

Please select the ONE feature that is most important to you!

Thank you!Thank you for joining us and sharing your input! We hope to see you at our next webinar on Thursday, November 7th at 3 pm