Transcript
4
3
Highly experienced result-oriented management professional with a proven track record in growth of existing businesses and new ventures, exceeding service levels, improving workflow processes, and enhancing Customer Satisfaction. Offer acute problem-solving skills, strategic planning and operational expertise in fast-changing and diverse business environments. Experienced in leading of teams ranging in size from 50 to 600 full-time employees developing strong customer and employee relationships leading to maximizing overall operational results in line with the organization’s mission and vision.
Vik Sonatun
20 YEARS
PASSION
EXPERIENCE
LEARNING
Strategy DevelopmentChange Management
Risk ManagementSenior Leadership
Project ManagementOperations Optimization
Project ManagementOperations Management
Process OptimizationSenior Leadership
Recruiting/TrainingStrategic Planning
Process EnhancementBusiness/Revenue
GrowthClient ManagementMarket Intelligence
Customer ExperienceStrategy Development
Director Operations
GeneralManager
Director Business
Development
Creative Strategy | Senior Leadership | Mentoring | International Partnership
Ebene Links Building | Ebene Cyber City | Mauritius
2008
Atlanta, GA – Set up Operations / 2012
Pasadena, CA – Customer Care Culture / 2009
Agoura Hills, CA – Customer Support Strategy / 2009
MISSIONS IN USA
• Team Leader – Customer Support (2005)
2005 TELEFORMA LTD Cyber Tower 1, Ebene City, Mauritius
• Supervisor – Customer Support (2006)
• Operations Manager (2007)
• Assistant GM (2008)
1998 The Holiday Club | Port Elizabeth | South Africa
Customer Service Representative – Inbound Phone /
Telemarketing
Team Leader – Customer Support
Marketing Agent
2001
CLIENTS AND PARTNERSHIPS
Education…Higher School Certificate 1991 John Kennedy CollegeMauritius
Information Technology1996Port Elizabeth TechnikonSouth Africa
CONTACT ME FOR MORE ….
top related