Vietnam · Preparing to Travel All nationalities, with the exception of some Asian nationals, must have a visa to enter Vietnam. Check with the embassy or consulate for the latest
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Vietnam
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Contents
Preparing to Travel .................................................................................................................................. 3
Travel Documents ............................................................................................................................................................. 3 Visas .................................................................................................................................................................................. 3 Vaccinations ...................................................................................................................................................................... 5 Travel Insurance ................................................................................................................................................................ 6 Money ............................................................................................................................................................................... 6 Packing Essentials.............................................................................................................................................................. 6 Toiletries & Medication ..................................................................................................................................................... 8 First Aid Kit ........................................................................................................................................................................ 8 Flights & Luggage allowances ............................................................................................................................................ 8 Departure Taxes ................................................................................................................................................................ 8
Welcome to Vietnam .............................................................................................................................. 9
Introduction ...................................................................................................................................................................... 9 Country Information ......................................................................................................................................................... 9 Landscape ......................................................................................................................................................................... 9 Climate & Climate Chart .................................................................................................................................................. 10 People ............................................................................................................................................................................. 11 Religion ........................................................................................................................................................................... 11 Cuisine ............................................................................................................................................................................. 11 History ............................................................................................................................................................................. 12 Language ......................................................................................................................................................................... 13
Travelling in Vietnam ............................................................................................................................ 14
On Arrival (meeting your guide) ...................................................................................................................................... 14 Mobile Phones ................................................................................................................................................................ 14 Internet ........................................................................................................................................................................... 14 Electricity......................................................................................................................................................................... 14 Health .............................................................................................................................................................................. 14 Eating and Drinking ......................................................................................................................................................... 15 Shopping ......................................................................................................................................................................... 15 Cultural Etiquette ............................................................................................................................................................ 15 Tipping ............................................................................................................................................................................ 16 Public Holidays ................................................................................................................................................................ 17 Sustainable Tourism ........................................................................................................................................................ 17 Safety Tips ....................................................................................................................................................................... 18 Useful phrases ................................................................................................................................................................. 19
Booking Terms & Conditions ................................................................................................................. 20
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Preparing to Travel All nationalities, with the exception of some Asian nationals, must have a visa to enter Vietnam.
Check with the embassy or consulate for the latest requirements and please refer to the visa section
below for additional information.
Travel Documents We recommend that you carry photocopies of your passport and visa, plus at least 2 passport-sized
photos if you have applied for an on-arrival visa. When flying into or within Vietnam, you will be
given baggage claim tags (they might be attached to the back of your ticket). Please keep these as
you will need to show them when leaving the airport.
Visas You MUST obtain a Vietnam visa or a Visa Approval Letter prior to your arrival into Vietnam. All nationalities, with the exception of some Asian nationals, must have a visa to enter Vietnam. You
may apply for a visa through a Vietnamese embassy or consulate in your country. Check with the
embassy or consulate for the latest requirements.
Alternatively if you prefer not to send off your passport or need your passport for your current
travel, we can assist you in obtaining a visa-on-arrival if you are travelling to Vietnam by air and
flying into one of the 3 international airports – Ho Chi Minh City (Saigon), Hanoi or Danang. For other
land and river borders, a visa must be obtained in advance.
Please make sure your passport is valid more than 6 months from the date of departure of each
country you are visiting. Also make sure you have enough blank pages - you may need up to 1.5
pages for each country you visit in Southeast Asia.
We always advise our customers to get their visas from the Vietnam Embassy before you travel as
this is the lowest risk process:
1. Vietnam Embassy process: Official process via the Vietnam Embassy in your country (see
below).
2. Visa On Arrival process: Pre-pay and obtain a visa approval letter and pay for the visa on
arrival - this process can only be used if flying into Ho Chi Minh City (Saigon), Hanoi or
Danang airports.
1. Vietnam Embassy Process (recommended):
This generally takes about 1 week, but could take a little longer. Download the application form,
complete it and attach one passport sized photo (obtainable from most post offices). Submit in
person to the Embassy or send by registered or express post. Ensure you include your passport,
completed form with photo and payment, as well as a registered mail self addressed envelope if you
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wish to have your passport returned to you by post. If applying by post, payment can be made by
money order or bank cheque for the total fees required, made out to "The Embassy of Viet Nam".
Check the visa details when your visa is returned.
Visa application form and instructions:
United Kingdom Information: Application form: Address:
http://vietnamembassy.org.uk/ http://vietnamembassy.org.uk/visaformf.pdf 12-14 Victoria Road, London W8 5RD
Australia Information: Application form: Address:
Vietnam Embassy Australia Click here The Embassy of the Socialist Republic of Vietnam in Australia 6 Timbarra Crescent, O'Malley, ACT 2606
New Zealand Information: Address:
http://www.vietnamembassy-newzealand.org/en/ Level 21 Grand Plimmer Tower, 2-6 Gilmer Terrace, Wellington 6011 Unfortunately previous customers have had difficulties getting much assistance from the Vietnam embassy in New Zealand. Perhaps try contacting them, but it may be easier to the Visa On Arrival service. Phone GetAboutAsia for more advice on this if required.
2. Visa On Arrival process
To arrange for a visa on arrival available only at HCMC (Saigon), Danang and Hanoi airports, please
contact us. We will advise of the current processing fee and will need the following information:
1. Arrival date with arrival flight information
2. Full passport details (legal names as per Passport/nationality/date & place of birth/passport
number/expiry date)
3. Occupation
It normally takes several working days to secure a Visa Authorisation Letter, which will be emailed
to you. You must print off this letter to present when boarding your inbound flight to Vietnam. The
effective date will be mentioned in the approval letter. You are not allowed to enter Vietnam before
the authorized date of entry (Countries in Africa and the Middle East along with India and Turkey
require an additional letter to be filed for the Visa on Arriva so please allow 2 additional weeks for
processing.)
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In addition to the processing fee for the Visa on Arrival, there is a $25 stamping fee which must be
paid in USD cash on arrival at the airport. Please be advised that there may be long queues at the
airport while waiting for the visa stamp.
PLEASE NOTE THAT EACH CLIENT IS SOLELY RESPONSIBLE FOR OBTAINING ALL NECESSARY VISAS
BEFORE JOINING A TOUR. GetAboutAsia cannot accept responsibility for anyone who is refused
entry to a country because they lack the correct documentation.
Vaccinations No vaccinations are compulsory in Asia, but please consult your doctor or travel clinic for current
information. As a guide we recommend the following:
Diphtheria
Hepatitis A
Tetanus
Typhoid
Yellow Fever if arriving from an infected area
The risk of malaria in Vietnam is low and is mainly found in the central highlands – please consult
with your GP for more information.
It is every client’s responsibility to have the necessary vaccinations for travel. GetAboutAsia will not
be held responsible for travel delays or refused entry into countries due to customers not having the
necessary vaccinations.
Other resources:
Specialist Travel Doctors in Australia for advice and receiving vaccinations:
www.traveldoctor.com.au
UK NHS Travel Vaccine web page:
www.nhs.uk/Planners/vaccinations/Pages/Travelvaccines.aspx
Australian Government Immunisation web page:
www.health.gov.au/internet/immunise/publishing.nsf/Content/Handbook-travel
Australian, Victorian State Government health web page:
www.betterhealth.vic.gov.au/bhcv2/bhcarticles.nsf/pages/Travel_vaccinations
We also recommend:
A dental check up prior to travelling
That you know your blood group in case of emergency
That if you have any pre-existing medical conditions that may affect you on tour, that you
make these known to your guide and to GetAboutAsia at the time of booking
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Travel Insurance It is mandatory to have comprehensive travel insurance on our trips. We can recommend travel
insurance providers for the region that you are travelling in or you can research your own. Please be
diligent when choosing a provider and ensure that their policy provides adequate cover for personal
accident, medical expenses including hospital fees and medical evacuation, cancellation,
curtailment, repatriation, lost luggage as well as adequate cover for any activities or sports you may
take part in whilst travelling.
We recommend that you have a photocopy of your insurance document which you keep separately
from the original.
Money Vietnam’s currency is the Vietnam Dong (VND). The exchange rate is around 20,000 VND to the US
Dollar (check currency conversion websites such as www.xe.com/currencyconverter or
www.oanda.com/currency/converter for the latest exchange rates). The Vietnamese Dong is non-
convertible outside Vietnam. Paper denominations include 2,000, 5,000, 10,000, 20,000, 50,000 and
500,000. Most are clearly identifiable by colour.
Money can be exchanged at the airport on arrival in Vietnam, at banks, official exchange centres and
at many hotels. It is strongly recommended that you do not exchange money on the black market.
Banks are open Monday to Friday and some are open on Saturday morning.
Major credit cards such as Visa, MasterCard and in some cases American Express are becoming
increasingly more accepted, mainly in larger cities and tourist places at restaurants, hotels and main
shopping malls. Transaction fees are generally 3-5%. Traveller’s cheques can be cashed at major
banks and authorised foreign exchange outlets and require presentation of a passport. There is
generally a 2-5% transaction fee for cashing traveller’s cheques.
ATM’s are now widely available throughout Vietnam. There are a number of international banks
operating in both Hanoi and Ho Chi Minh City with 24 hour cash withdrawal facilities, as well as at
international airports. Here cash can be withdrawn on Visa and MasterCard as well as other cards
such as Cirrus for a 3-5% commission.
US Dollars are accepted in many hotels, major shops and at higher-end restaurants, but you will
need VND for taxis, smaller shops and cafes and in markets.
Spending money varies greatly from one person to another depending on the styles of restaurants
you choose to eat at, drinks and the amount of souvenirs you may be tempted to buy.
Packing Essentials What you take will depend on when and where you are travelling.
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If your trip to Vietnam includes beaches and mountainous areas, you will need clothes for all
temperatures. A swimsuit, sunglasses, a hat, t-shirts, shorts that are not too revealing, long trousers,
some light-weight, long-sleeved tops and a light jacket that is wind and rain-resistant will get you
through most trips. If you plan to visit northern Vietnam in the winter, you will need a warm coat or
fleece jacket. Mountainous areas can get cool, especially at night so choose clothes that you can
layer. If trekking is on your itinerary, you will need sturdy footwear with good grip. Larger cities like
Ho Chi Minh City (Saigon) and Hanoi offer upscale bars and restaurants, so you may like to pack
some clothes and shoes suitable for an evening out.
The following should act as a useful checklist of essential items:
• Passport - Ensure that it is valid, in good condition with empty pages available
• Photocopy of Passport
• Copy of visa approval letter (if visa is to be obtained on arrival)
• Travel Insurance - Ensure that it will be valid for the whole journey
• Passport Photos - Often needed for identification passes and certain overseas visas
• Air tickets and Itinerary
• Foreign Currency (US$) and/or debit/credit cards, travellers cheques
• Debit/credit card cancellation phone numbers
• Emergency contact numbers
• Money belt - Ensure that it is discrete and comfortable to wear
• Small daypack (for day or overnight trips)
• First Aid kit - Basic travel kit
• Personal Medication - with international doctors’ note to ensure easy passage of medication
across international borders
• Sun block - High UVA protection ideally
• Sunglasses & sunhat
• Mosquito spray & insect repellent
• Comfortable walking shoes (wear these in well before your trip)
• Sandals - Useful when visiting temples and pagodas
• Long sleeve top and trousers - Useful to protect against mosquitoes at dawn and dusk and
the sun through the day
• Light weight clothing (summer months and the south)
• Warm clothing (mountainous region and Hanoi in winter)
• Camera with spare battery and memory cards
• Security code padlock
• Adaptor - 220v, 50Hz, 2 pin plugs
• Small torch
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Toiletries & Medication Although many imported beauty products are available in major cities, we recommend that you pack
staples such as sunscreen, contact lens solution, tampons and mosquito repellent. Any prescription
medication should be in its original box with the label along with the prescription to avoid any
complications that may arise at Customs.
First Aid Kit We advise that all passengers bring along their own personal first aid kit. Below is a list of some
recommended items:
Band Aids/Bandages
Laxatives
Anti-diarrhoea remedy
Panadol/Aspirin,
Rehydration remedy
Antiseptic cream/powder
Sterile dressing
Any relevant course of medication such as contraceptive pills
A complete Travellers Medical Pack can be purchased for approximately US$25 at most travel clinics,
chemists and outdoor travel shops.
Flights & Luggage allowances Each airline has its own luggage allowance policy. You are advised to check with your airline prior to
travel. All airlines stipulate that liquids, gels and/or aerosols in hand luggage must be in completely
closed containers of 100ml or less (even if the container is partially filled). Domestic airlines impose
baggage restrictions at approx 20kg maximum, so travel light where possible. Train cabins around
the country and boat cabins in Halong Bay have limited space, so please consider this when packing.
Vietnam Airlines Luggage Allowance (subject to change)
Economy: 20kg (44 lbs) checked baggage, 7kg (15.4 lbs) cabin baggage
Business: 30kg (66 lbs) checked baggage, 7kg (15.4 lbs) cabin baggage
Excess baggage charge: US$1.5 / kg for domestic flights and US$3-5 per kg for international
flights
Departure Taxes Airport Departure taxes for domestic and international flights are included in the ticket price from
Hanoi, Danang, and Saigon airports.
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Welcome to Vietnam
Introduction Vietnam is probably the best place in Southeast Asia to witness the convergence of the old and new,
the historic and the modern. There is an exciting mix of delectable Vietnamese cuisine, rich history
and stunning natural beauty. However it is the Vietnamese people who often steal the show, with
their demonstrations of ingenuity and their friendliness to visitors. Proud and patriotic, the
Vietnamese delight in sharing their traditions and history.
Vietnam is a country of contrasts. The frantic pace of the cities contradicts the traditional farming
methods employed in the peaceful countryside. The bustling Mekong Delta of the south is a world
away from the breathtaking Halong Bay in the north. Hanoi has the feel of a serious and stoic capital
steeped in history, whilst the vibrant and cosmopolitan Ho Chi Minh City (Saigon), with nine million
inhabitants and five million motorbikes, never sleeps. Both are modern cities in the making, and yet
along the small streets of Hanoi’s Old Quarter, you will still find silversmiths practicing their century-
old trade. The former Imperial capital of Hue and the ancient trading port of Hoi An offer an
evocative glimpse into the country’s rich historical past, whilst the traditional hill tribe villages in the
north and the tropical islands further south, highlight the diverse landscapes of this beautiful
country.
Country Information Population: Vietnam has a population of 90.5 million people, the capital Hanoi having a
population of 6.5 million.
Time Zones: Vietnam operates on Greenwich meantime +7 hours. Vietnam does not observe
daylight saving hours.
Country Code: Vietnam’s country code is + 84.
Landscape Vietnam is located on the eastern Indochina Peninsula, curled around the South China Sea with
3,450km of coastline. The country has a central spine of mountains, including Mount Fansipan, the
highest peak in mainland Southeast Asia.
The narrow band of lowland deserts and steep mountains in the centre give way to broad expanses
of river deltas in the north and south. Having begun its journey in Tibet, the Mekong River divides
into nine tributaries and feeds the agricultural region of the Mekong Delta. Meanwhile the Red River
Delta is the economic centre of the northern region, notably known for farming and villages
specialising in producing handicrafts.
Vietnam boasts an amazingly varied landscape, from precipitous mountains to uncharted forests and
from terraced rice fields to pristine deserted beaches.
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Climate & Climate Chart In general, Vietnam has a tropical climate with average annual temperatures ranging from 22˚C
(72˚F) to 30˚C (86˚F). Due to its elongated shape, climatic conditions vary considerably
throughout Vietnam with tropical and subtropical zones. There are two distinct seasons - wet and
dry. From April to October, most of the country is affected by south-western monsoons. The rains
tend to be concentrated in the late afternoons and provide welcome relief from the heat. The winter
or dry season runs from November to April. But in general Vietnam is a year round travel
destination.
Vietnam’s climate can be divided into three different zones - North Vietnam, Central Vietnam and South Vietnam.
Northern Vietnam (Hanoi, Halong Bay, Sapa)
In the north the temperature can range from 5˚C (41˚F) in winter to 35˚C (95˚F) in the summer.
Summer runs from April to October when it is generally warm and humid with average temperatures
around 31˚C (90˚F) and heaviest rainfall between July and August. The average temperature during
the cold season (December to March) is 20˚C (68˚F). However, in the mountainous regions in the far
north such as Sapa, the temperature can at times drop below zero (32˚F). The best time of the year
to visit is from September to December when there is a good chance of clear skies and low humidity.
Central Vietnam (Hue, Danang, Hoi An, Nha Trang)
The average high temperature in the central region is 30˚C (86˚F). Heavy storms and the highest
amounts of rainfall occur from October to November when the region is prone to flooding. Beach
destinations such as Nha Trang are warm and sunny most of the year, but with heavy rain in
November and December. The central highland town of Dalat, at an altitude of 1,500m is cooler than
the coastal areas, particularly from November to March. With a year-round temperate of 18˚C to
21˚C (64˚F to 70˚F) it is known as the “City of Eternal Spring”. Danang, Hoi An and Hue experience
typhoon activity from mid October to mid December. At this time the climate becomes cooler with
some rain.
The best time to enjoy the beach weather and cultural sightseeing is from February to August.
Southern Vietnam (Ho Chi Minh City, Mekong Delta, Dalat)
The south has dry and rainy seasons but is hot year round. The highest amount of rainfall is from
June to October with 80% average humidity and brief daily downpours. The average high
temperature year round is 32˚C (90˚F).
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People Vietnam’s cultural makeup is as diverse as its topography. The population of over 90 million is
comprised of 54 ethnic groups, mainly concentrated in the central and northern highlands. The Kinh
ethnic majority, accounting for 86% of the population, is largely found in the lowlands. Kinh or Viet
culture arose in Vietnam’s northern Red River delta, where people’s way of life revolved around the
cultivation of wet rice. Other major ethnic groups include the Cham, founders of the Indianised
Kingdom of Champa in what is now central Vietnam. The Cham people have retained their own
religion, customs and handicrafts, including the weaving of colourful brocade cloth.
The best place to appreciate Vietnam’s stunning cultural diversity is in its mountainous northeast.
Highland markets draw people from many ethnic groups including the H’mong, Dao and Thai, who
continue to produce and wear traditional clothing decorated with embroidery, batik-prints, and
beads. Having had minimal contact with the outside world, these people speak their own languages,
observe their own religious festivals and live much as they have done for generations.
Religion Most Vietnamese people observe a form of Buddhism that incorporates Confucianism and Taoism.
About 8% of the population is Catholic.
Cuisine Vietnam has one of the most sophisticated and exciting cuisines in the world - its food is fragrant
and healthy, with influences from France, Thailand, China and India resulting in a vast array of
flavours, textures and colours.
Average
Temp
Rain
(month)
Average
Temp
Rain
(month)
Average
Temp
Rain
(month)
Jan 17°C 18mm 22°C 101mm 27°C 15mm
Feb 18°C 28mm 22°C 31mm 28°C 4mm
Mar 20°C 38mm 24°C 12mm 29°C 13mm
Apr 24°C 81mm 27°C 18mm 30°C 42mm
May 28°C 197mm 29°C 47mm 29°C 221mm
Jun 30°C 238mm 30°C 42mm 29°C 331mm
Jul 30°C 322mm 30°C 99mm 28°C 314mm
Aug 29°C 343mm 28°C 117mm 28°C 268mm
Sep 28°C 252mm 26°C 447mm 27°C 334mm
Oct 26°C 98mm 24°C 530mm 27°C 268mm
Nov 22°C 42mm 22°C 221mm 27°C 114mm
Dec 19°C 21mm 21°C 208mm 27°C 56mm
Hanoi (North) Danang (Centre) Saigon (South)
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Most Vietnamese dishes are served accompanied with chilli sauce, fish sauce and soy sauce. The
traditional Vietnamese breakfast is Pho - a large bowl of rice noodles flavoured with sliced beef or
chicken and fragrant broth, and garnished with fresh coriander and bean sprouts.
Vietnam has three main regions, the North, the Centre and the South, and each has a distinct
cuisine. Generally the North is best known for its noodle soups, meats and seafood stir-fries. The
Central region, especially around Hue, has more elaborate dishes. In the South, where there is a
greater abundance
of spices, the food tends to be somewhat hotter. With over 3000kms of coastline, the seafood in
Vietnam is delicious and varied. Crabs, prawns, crayfish and squid are in plentiful supply, as well as
hundreds of varieties of fish.
Street food vendors are found everywhere and popular dishes include the following:
• Nem Ran or Cha Gio (fried spring roll)
• Banh Chung (sticky rice cake)
• GioLua (lean pork pie)
• BanhCuon (rice flour steamed rolls)
• Banh My (pate and egg rolls)
• Mivoithitbo/ga (noodles with beef/chicken)
History In 938 AD the Vietnamese ended China’s occupation of the Red River Delta, bringing to end a rule
that had started in the first century BC. Despite a thousand years of occupation, the Vietnamese
managed to cling to their cultural identity. From their cradle in the northern Red River Delta the Viet
moved south, absorbing the Kingdom of Champa in the 15th century, in what is now central
Vietnam. The official founding of Saigon (now renamed Ho Chi Minh City) took place only three
centuries ago.
French forces imposed colonial rule on Vietnam in 1883, starting an era of anti-colonial resistance
that would span the next eight decades. Having fought the Japanese occupation of Vietnam during
WWII, the Viet Minh, led by President Ho Chi Minh, declared the nation independent when the war
ended. The French rejected Vietnam’s independence and tried to regain control, leading to open
warfare that ended with the Viet Minh’s astonishing victory at the Battle of Dien Bien Phu in May
1954.
The Geneva Accords of mid-1954 temporarily divided the country. When the southern regime
refused to hold elections in 1956, Vietnam fell into a civil war. The United States, which supported
the southern regime of Ngo Dinh Diem, sent its first combat troops to Vietnam in 1965. In 1973 the
Americans withdrew, their former allies were forced to surrender on April 30th, 1975, at which time
the nation was reunified under Communist rule.
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A period of economic and political isolation from much of the capitalist world followed. In the late
1980s the Vietnamese Government eased restrictions on foreigners wishing to travel and invest in
Vietnam. Diplomatic relations with the United States were resumed in 1995. Vietnam was granted
membership to the World Trade Organisation in 2007 and has opened up trade to a large number of
countries since then. Hanoi celebrated its 1,000 year anniversary in 2010, a major milestone for the
city.
Language Vietnamese, the official language, is a tonal language that can be compared to Cambodia's official
Khmer language. Each syllable has six different tones that can be used, each changing the definition
and making it difficult for foreigners to pick up the language. Chinese, Khmer and Cham are also
spoken in Vietnam as well as various languages spoken by tribes inhabiting the mountainous regions.
In written form, Vietnamese uses the Roman alphabet and accent marks to show tones. This system
of writing, called Quoc Ngu was created by Catholic missionaries in the 17th century to translate the
scriptures.
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Travelling in Vietnam
On Arrival (meeting your guide) On arrival you will be met by your guide or local transfer guide who will be carrying a signboard with
your name on it. At some airports there are restrictions on signboards in which case the
representative may just have your name printed on a sheet of paper.
If you are unable to find the transfer staff, please call the local emergency number listed on your
tour documentation.
Please ensure that you keep the copy of your completed Immigration and Customs form as you will
need to present it to Immigration on departure from Vietnam.
Mobile Phones Your guide can assist you to purchase a local SIM card and/or handset. ‘Top up’ credit vouchers are
available at most phone shops, particularly ones displaying the network logo. You can place
international phone calls and send faxes at most hotels, although hotels often charge extra fees.
Internet Wireless (wifi) Internet access is available in most hotels throughout Vietnam and free wifi is
available in many restaurants, cafes and bars. Be careful to not save your password or sensitive
information on public computer terminals.
Electricity Electricity in most of Vietnam is 220V, 50Hz. Round two-plug pins are more common although some
places use flat pins or three-pronged pins. Adaptors are sold in local markets and usually available
from your hotel. Protect sensitive electronic equipment such as laptops from power fluctuations by
using a surge-protector.
More information can be obtained from: www.electricaloutlet.org.
Health Please consult your doctor or travel clinic to discuss your particular health or immunisation
requirements and advice on travelling to Vietnam before departure.
Please be aware that your health can be at risk in Vietnam due to poor sanitation and lack of
effective medical facilities. Rural areas may not have pharmacies and hospitals so make sure you
travel with a full supply of any prescribed medicine you take. There are International SOS clinics
which are open 24 hours a day, 365 days a year, located in Hanoi, Ho Chi Minh City and Vung Tau.
International SOS also a network of doctors and hospitals in 38 provinces throughout Vietnam.
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If you have a medical condition or allergy that requires particular attention, carry a doctor’s letter
which describes the nature of the condition and treatment needed.
Eating and Drinking Drinking tap water is not advisable. Bottled drinking water is widely available for a reasonable price.
The majority of hotels and restaurants will use hygienic ice, however, if eating at a market or on the
street it may be best to avoid ice.
When eating at local restaurants or at street food stalls, select those which are frequented by locals
and where the food is freshly cooked. Avoid salads and unpeeled fruits unless they have been
washed in clean water.
Shopping Vietnam is still developing, and some local sellers can be very persistent when trying to make
money, especially around tourists who they perceive to be wealthy. Vendors will probably try to
overcharge you, but rather than becoming irritated, join the game and haggle! Bargaining is a way of
life and is usually expected in markets and small shops. As a rule, when haggling go for half of what
you’re offered and work your way up. You may need to haggle for anything ... from a souvenir to a
taxi fare. Ask your guide for a few tips! Shop around before reaching a deal, especially for more
expensive items, to ensure that you are paying the right price.
Ask your guide to take you to local markets rather than the expensive tourist orientated ones. These
markets have a higher level of locally-made products and allow you to give something back to the
local community, rather than a middle man. Although we encourage you to haggle a little over
prices, please be aware that a few simple dollars for you could mean feeding a family for the artisan,
and many of these people earn the minimum wage
If you're being followed by street vendors and do not wish to make a purchase, the best course of
action is generally to say “no” firmly and politely, and continue on your way. Do not hesitate or
linger, as this will encourage the seller to try and engage you further.
If you choose to ship items home, we highly recommend that you buy shipping insurance and check
the policy details. GetAboutAsia do not take responsibility for following up on merchandise that you
choose to ship home. Please be aware when returning home (particularly to New Zealand and
Australia), as some handicrafts are made of wood and may contain seeds and MUST be declared at
Customs.
Cultural Etiquette • In Vietnam, revealing clothing is unacceptable except at the beach. Wear shorts to the knees
and cover your shoulders.
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• When visiting pagodas, temples or Ho Chi Minh’s Mausoleum in Hanoi, shorts and tank-tops
are unacceptable (no cameras allowed inside HCM Mausoleum). Your knees and shoulders
must be covered. Footwear and socks must be removed in temples and pagodas. Shoes
should also be removed when entering private homes.
• Remove your hat when entering a religious site, addressing the elderly or encountering
esteemed people such as monks.
• On meeting someone new, people may simply nod to each other or may shake hands. Using
both hands to shake someone’s hand is a warm gesture of respect.
• Pointing your finger is seen as offensive. The correct way to call someone over is to extend
your hand with the palm down and flap your fingers towards your wrist. To ask for the bill in
a restaurant or shop, extend one hand in front of you with the palm raised and pretend to
write on your palm with the other hand.
• When passing something to another person, use both of your hands or just your right hand.
Never use just your left hand.
• It is improper to pat children on the head
• Refrain from public displays of affection as they are considered offensive. It is very rare to
see couples holding hands.
• Try not to get angry as shouting in frustration or becoming abusive is very impolite and
generally does not achieve a positive result.
• Do not leave chopsticks sitting vertically in a rice bowl – this is because it looks similar to
incense sticks which are burned for the dead.
• If using a toothpick it is polite to cover your mouth.
Tipping Although tipping is not compulsory in Southeast Asia, it is greatly appreciated. The below is a guideline:
• Tour Guide/Drivers If you are pleased with the services provided by your tour guide and driver, then a tip for their hard work will be very much appreciated. In general, we recommend around US$10-15 per day per traveller for guides and US$5-7 per day per traveller for drivers if less than 4 people in a group. If there are 5 people or more in a group then we recommend around US$5-10 per day per traveller for guides and US$3-5 per day per traveller for drivers.
• Hotel & Restaurant Staff
A tip of 5-10% of the total bill in restaurants is appreciated. If you stay a couple of days in the same hotel, a tip to the maid service of $2-3/day is suggested. For porters, US$2-3 per time per room is acceptable.
• Boat Cruise If you travel on a local basic boat such as in the Mekong Delta, Nha Trang, Hue or Hoi An , a
suggested tip of US$5-10 per boat is appreciated - more or less depending on the group size
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and the trip’s duration. For an overnight boat trip such as at Halong Bay, the suggestion is
US$5-10 per person to cover all the boat crew.
Public Holidays • TET (Vietnamese New Year) - generally takes place at the end of January or early February
and lasts for three days
• Liberation of Saigon - 30 April
• International Worker’s Day - 1 May
• Hung King’s memorial day - 10 March (lunar calendar)
• Vietnamese National Day - 2 September
TET Travel Recommendation: Please note that we suggest that you avoid travel over the TET period.
Transport is often booked or expensive and many places are closed including restaurants, shops and
tourist sites.
Understanding TET (Vietnamese Lunar New Year)
The most important and widely celebrated public holiday of the year is Tet, the Lunar New Year,
which coincides with the cycle of the moon. This public holiday usually takes place in late January or
early February and lasts officially for three days and celebrates the arrival of spring. There are many
customs practiced including ancestral worship, giving money to children and the elderly, cooking
traditional food and decorating the house. Tet can be divided into three periods - Tất Niên (Before
New Year’s Eve), Giao Thừa (New Year’s Eve) and Tân Niên (the New Year).
Before New Year’s Eve, the Vietnamese head home for family reunions and decorate their houses
with flowers and traditional paintings. On New Year’s Eve incense is burned on the family altar,
offerings of food are made to the ancestors and the family members gather for a dinner of
traditional food such as banh chung (a square cake made of sticky rice stuffed with beans and pork),
mang (a soup of boiled bamboo shoots and fried pork) and xoi gac (orange sticky rice). This is
followed by a visit to the local pagoda and perhaps an outing to see the town's fireworks.
In the lead up to Tet, the narrow lanes of Hanoi’s Old Quarter buzz with activity. Businesses hang
festive red banners which read "Chuc mung nam moi"(Happy New Year) and city streets are
festooned with coloured light. Stalls spring up all over town to sell nothing but cone-shaped
kumquat bushes. Others sell flowering peach trees, symbols of life and good fortune which people
bring in to their homes to celebrate the coming of spring. In the south, people bring yellow mai
(apricot) branches into their homes and place a coconut, a papaya, a mango and a custard apple on
the family altar.
Sustainable Tourism At GetAboutAsia we try encourage sustainable touring from all our customers. Many of the places
you visit do not have Western class infrastructure and accordingly locals tend to use lower levels of
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water and electricity than in the West. As tourism increases it places a large strain on the local water
reticulation, power supply and other resources. Take short showers in your hotel, turn out the lights
when you leave your hotel room, minimise your waste generally and if on a trek, make sure you bag
your rubbish while you are hiking. Also remember that all ecosystems in Asia are extremely delicate.
When in these rural areas please stay to the trails and do not damage or take any plants or flowers.
Vietnamese people are proud of their culture and ancestry. Although they are now accustomed to
international tourists, each region continues to maintain their identity and culture. Generally most
Asian people dress conservatively. Consider wearing trousers and long leave shirts to minimise any
potential offence.
Safety Tips • In general, Vietnam is safe for travellers. Violent attacks are rare, although petty theft is a
problem in big cities.
• Do not take unnecessary valuable with you when travelling.
• Do not leave valuables in a hotel room except in a safety deposit box. Alternatively leave
your valuables in the hotel safe and obtain a receipt listing each item. Remember to record
your traveller's cheque numbers and credit card information just in case.
• Do not leave your wallet or mobile phone in the back pocket of your trousers or anywhere
else that is easily reached (like an outer zip-up compartment on a backpack). Be especially
vigilant in markets and other crowded places such as train stations.
• Pick-pocketing and purse snatching are more of a problem in Ho Chi Minh City than in the
smaller towns or cities. Some thieves approach on motorcycles, grab your belongings and
race off before you’ve realised what’s happened.
• Wearing a money belt or something similar close to your body is the best way to carry
money, passports and tickets.
• Use common sense and do not walk alone after dark. Avoid cyclos or motorbike taxis at
night; instead ask your hotel or restaurant to call a reputable taxi firm. If confronted by a
mugger, do not resist.
• Traffic is chaotic, if you choose to ride a motorcycle, you must have an international driver’s
license and wear a helmet. Please note that you may not be covered by your travel
insurance if you have an accident on a motorcycle, whether you are the driver or passenger.
• When crossing the street on foot, move at a slow and steady pace. Fight the urge to weave
and run! Walk slowly, looking up and meeting the driver’s eyes, and the traffic will flow
around you. For best results, follow a local.
• Bag slashing is rare, but for added safety wear your day pack on your chest.
• If you put your bag down to take a photo, or when sitting in a cafe, put your foot through
the strap. Anything left lying around is liable to theft.
• If, at the end of the day, you are unfortunate enough to be robbed – accept it as a travel
experience. Ensure that you have good travel insurance and that you have read the small
print so that you know what is required to make a successful claim. Excluding precious
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photos, most things can be replaced in Vietnam. Don’t let it spoil your holiday and don’t
suddenly believe that every Vietnamese is a thief. The overwhelming majority are kind,
honest, hardworking people who detest the thieves probably more than you do – if they are
robbed, they usually have no insurance.
Useful phrases English Vietnamese Pronunciation
Hello Xin chào Sin Chow
Goodbye Tạm biệt Tam be-et
Thank You Cám ơn Camon
Please Làm ơn Lam uhhn
Sorry Xin lỗi Seen loi
Yes Vâng Vung
No Không Khom
No Problem Không sao Khom sao
How are you? Ban co khoe khong? Ban co kwe khome?
Fine, thank you. Khoẻ, cảm ơn Kweh, kuhm uhhn
Do you speak English? Biết nói tiếng Anh không Byet noy tyeng ang kohng
My name is …. Tôi tên là … Doy ten la
How much? Bao nhiêu Bow nyew
I don't understand Tôi không hiểu Doy kom hie-oo
I want …. Tôi muốn Doy moo-uhn
Hotel Khách sạn Khack san
Restaurant Nhà hàng Nya hang
Toilet Nhà vệ sinh Nya vay sing
Today Hôm nay Home nai
Tomorrow Mai My
Bottled water Nước khoáng Noo-uk quang
Beer Bia Beer
Tea Chẻ Chay
Coffee Cà phê Café
Good Tốt Tot
Bad Không tốt Khom tot
1 Một Mot
2 Hai Hi
3 Ba Bah
4 Bốn Bone
5 Năm Nuhm
6 Sáu Sao
7 Bảy Bye
8 Tám Tahm
9 Chín Cheen
10 Mười Meui
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Booking Terms & Conditions
1. Parties
1.1 These terms and conditions form part of the contract between:
1.1.1 Chimu Adventures Pty Ltd (ACN 110 269 380) (“the company”); and
1.1.2 Any person wishing to travel on a tour provided or offered by the company (“the client”)
1.2 The person making the booking for the tour warrants that, before making the booking, he or she
has read and has agreed to be bound by these terms and conditions.
1.3 Where the booking for a tour is made other than by all persons wishing to travel on the tour, the
person making the booking warrants that he or she has advised each person wishing to travel on the
tour of these terms and conditions and further warrants that each such person has agreed to be
bound by them.
2. Payment of deposit
2.1 At the time of booking, the client must pay a deposit of at least the following:
2.1.1 In respect of cruises, an amount equivalent to at least 20% of the estimated total cost.
2.1.2 In respect of land tours, transfers and accommodation, an amount equivalent to at least 25%
of the estimated total cost.
2.1.3 In respect of airfares, 100% of the estimated total cost.
2.1.4 In respect to some specific products, a deposit of a different amount (usually 100% of the
estimated total cost) may be required. This will be confirmed in the quotation provided. (hereafter
referred to as the “minimum deposits”)
2.2 The company shall be at liberty to give notice to the client of any variation to the minimum
deposits at any time before the minimum deposits are paid.
2.3 A booking shall not be deemed to have been accepted or to be binding until such time as the
minimum deposits, or any of them that are applicable, have been paid.
2.4 The acceptance by the company of payment of a deposit does not, by itself, constitute
acceptance of a booking. A booking will be deemed to have been accepted once the company has
confirmed its acceptance in writing.
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3. Payment of the balance of the tour price
3.1 The balance of the tour price, being the total estimated tour price less any deposits paid, must
be paid at least 95 days prior to the client’s departure date. For some specific product bookings the
balance of the tour price may need to be paid earlier than 95 days prior to the client's departure,
which will be confirmed in the quotation provided.
3.2 In the event that the balance of the tour price is not paid in accordance with 3.1 above, then the
company reserves the right to cancel the client’s booking. In that event, the client agrees that he or
she shall not be entitled to a refund of any deposit paid, such deposit to be retained by the company
by way of compensation for the time spent and work performed by it. The company shall however
retain a discretion, to be exercised entirely as it thinks fit, as to whether or not to refund all or part
of any deposit paid in the event of cancellation in these circumstances.
3.3 In the event that the balance of the tour price is not paid in accordance with 3.1 above, and the
company, at its discretion, determines not to cancel the client’s booking, then the client agrees to
pay to the company any additional charges, fees or expenses that have been or may be properly
incurred as a result of the balance of the tour price not having been paid by the stipulated time.
4. Variation by the client
4.1 In the event that the client wishes to vary his or her booking, the request for a variation must be
made in writing.
4.2 The company will use reasonable endeavours to try and satisfy the request for variation and will
advise the client if it can be satisfied.
4.3 If the request for variation can be satisfied:
4.3.1 The company will advise the client of any variation in the tour price; and
4.3.2 The client agrees to pay to the company an administration fee of $100 (plus GST) in respect of
each variation requested, payable within 14 days of confirmation of the variation.
4.4 If, despite the reasonable endeavours of the company, the request for variation cannot be
satisfied, then it is agreed that the booking sought to be varied shall remain in existence (if the client
seeks to cancel the booking, the cancellation provisions set out herein will apply).
5. Cancellation by the client
5.1 In the event that the client wishes to cancel a booked tour, then he or she must provide a
written notice of cancellation (“the cancellation notice”) to the company.
5.2 The cancellation notice must be:
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5.2.1 Delivered to an office of the company; or
5.2.2 Sent by facsimile transmission to the company’s facsimile number existing as at the date of the
cancellation notice; or
5.2.3 Sent by e-mail to the company’s e-mail address existing as at the date of the cancellation
notice.
5.3 In the event that the cancellation notice is received by the company more than 95 days before
the client’s departure date (or the number of days for bookings containing specialist products that
require full payment prior to 95 days where this is advised in the quotation), then the company shall
refund to the client all monies paid less any deposit as set out in 2.1 above and which deposit the
company shall be entitled to retain as compensation for the work done and time spent by it.
5.4 In the event that the cancellation notice is received by the company 95 days or less before the
departure date (or the number of days for bookings containing specialist products that require full
payment prior to 95 days where this is advised in the quotation), then the company shall not be
obliged to make any refund to the client. In this respect, the client acknowledges that, in addition to
the work done and time spent by it, the company will have paid monies to tour suppliers and it may
not be possible for the company to obtain a refund from these suppliers where the cancellation
notice is received within that period. Notwithstanding that, the company shall, if practical, and at its
sole discretion, make such refund as circumstances reasonably permit.
5.5 (This line intentionally left blank)
5.6 The company strongly recommends that the client take out and maintain a policy of insurance to
cover cancellation of any tours.
6. Variation or cancellation by the company
6.1 The company will make reasonable endeavours to provide any tour that is advertised or offered.
However, it may be necessary for the company to vary or even cancel some tours, whether due to
force majeure or otherwise. Where it becomes necessary for the company to vary or cancel a tour,
the company will use reasonable endeavours to provide an alternate tour that is substantially the
same or as similar as practical to the tour that is advertised or offered. The client acknowledges that
such a necessity may arise from time to time and the client warrants not to make any claim of any
nature, subject to these terms and conditions, against the company in respect of any such variations
or cancellations.
6.2 The client acknowledges that the company may, in order to provide maximum opportunities for
the client, propose flexible or alternate arrangements. Any flexible or alternate arrangements may
extend to routes, schedules, itineraries, amenities and mode of transport. The client accepts, at the
time of booking, the possibility for and appropriateness of such flexible or alternate arrangements
and shall make no claim against the company in respect thereof. The information provided by the
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company in its brochures is correct to the best of the knowledge of the company at the time of print
but the company does not, and cannot, guarantee that any item or amenity will be available at the
time requested by the client.
6.3 When it is necessary for the company to substantially vary or cancel a tour that it has advertised
or offered, the client shall be at liberty to request the company:
6.2.1 To refund to the client so much of the tour price paid by him or her that the company can
reasonably and properly refund, allowing for all the circumstances; or
6.2.2 To credit so much of the tour price paid by him or her as the company can reasonably and
properly credit, allowing for all the circumstances, to another tour offered by the company but shall
not be entitled to make any further claims against the company.
7. Unused services
7.1 The company shall not be liable to refund to the client any monies paid by the client for a tour,
part of a tour or for services not used by the client.
8. Prices
8.1 Prices quoted by the company prior to or at the time of booking are calculated by reference to a
number of factors, including exchange rates, Government charges, both in Australia and overseas,
transport costs including fuel charges, prices charged by suppliers in other countries and other
matters.
8.2 The company will use its best endeavours to ensure that prices quoted by it prior to or at the
time of booking remain valid until payment in full is made for the tour. The client acknowledges that
some of the variable factors affecting the cost of the tour, including but not limited to those referred
to in 8.1 above, may increase between the time of booking and the time of payment in full. In the
event of any such increases, the company reserves the right to pass on to the client any such
amounts, provided that, subject to term and condition 8.3 below, it does so at least 30 days before
the date of departure and the client agrees to pay same.
8.3 Once the client has paid in full for the tour, the company shall not be entitled to pass on to the
client any increases in the variable factors referred to above, save where any such increases are
imposed by Government regulation, or similar, whether in Australia or overseas, or where such
increases, wherever imposed, are solely as a result of fuel surcharges. In that event, the company
shall be entitled to require the client to pay such surcharges, and the client agrees to do so.
9. Acceptance of risk
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9.1 The client acknowledges that the tours offered by the company may be considered to be, in full
or in part, adventurous. That consideration is one taken into account by the client in making the
booking. The tours may involve personal risk, such risks to include illness, injury, disease, loss or
damage to property, discomfort and inconvenience. The client, in making the booking, accepts such
risks and agrees that he or she has made the booking upon the condition that he or she travels at his
or her own risk. The client warrants that he or she shall not make any claim against the company for
injury or loss, howsoever caused, arising out of the acceptance of such risk.
9.2 It is the responsibility of the client to be informed about any travel advisories or warnings issued
by any Government Department. If a travel advisory or warning is issued by a Government
Department in relation to a destination to which the client has booked to go, then the client may, at
his or her discretion, cancel the booking (and in which case the cancellation provisions herein
referred to will apply) or proceeding with it. If the client decides to proceed with the booking, then
the client acknowledges and agrees that he or she has decided to do so at his or her own risk and
will not make any claims against the company in respect thereof.
10. Insurance
10.1 The client shall, prior to or at the time of booking, take out, and maintain for the duration of the
tour, insurance that will provide indemnity to the client for at least the following:
10.1.1 Unlimited medical expenses; and
10.1.2 Unlimited repatriation expenses.
10.2 The company shall, at any time, be at liberty to request the client to produce to the company a
copy of a policy or certificate of insurance to show that 10.1 above has been satisfied. In the event
that the client fails to produce a copy of the policy or certificate within 48 hours after being so
requested by the company, then the company reserves the right to cancel the client’s booking, and
in which case any monies paid by the client shall be forfeited to and retained by the company by way
of compensation for the work done and time spent by it. The client acknowledges that the request
for evidence of such insurance is an important request in relation to the company’s business.
11. Authority on tour
11.1 At all times, the decision of the company’s tour leader or representative will be final on all
matters of or pertaining to the tour. The client agrees to comply at all times with any decisions or
directions of the company’s tour leader or representative as well as with the laws, customs
requirements, foreign exchange requirements and drug regulations of all countries to be visited.
11.2 Should the client fail to comply with a decision or direction of the company’s tour leader or
representative, unless same shall be manifestly unreasonable or unlawful, then the tour leader or
representative may require the client to leave the tour and in which case the client agrees to do so.
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In that event, the client shall not be entitled to make any claim against the company and warrants
that he or she will not do so.
12. Travel documents
12.1 The client acknowledges that it is his or her responsibility to obtain and maintain a valid
passport, any valid visas, permits or certificates, including vaccination certificates, for any tour
booked with the company. The client further acknowledges that it is his or her responsibility to
ascertain any requirements for such matters and to ensure that those requirements are satisfied.
12.2 Whilst the company will endeavour to notify the client of any changes to matters of the type
referred to in 12.1 above, the client acknowledges that the company has no legal responsibility to do
so and further acknowledges that it is the client’s responsibility to ascertain such matters.
13. Disclaimer of liability
13.1 The company will use reasonable endeavours to ensure that its obligations pursuant to the
contract with the client are satisfied. However, despite those reasonable endeavours, it is not always
possible for those obligations to be satisfied. Unless otherwise excluded or modified by law, the
company hereby disclaims liability for any loss of or damage to the client, including loss of life or
injury, and loss of or damage to any of the client’s property, however such loss or damage may be
caused. Unless such disclaimer shall be excluded or modified by law, the client warrants that he or
she will not make or pursue any claim against the company in respect of any such loss or damage,
however caused.
13.2 The client acknowledges that the provisions of 13.1 above are reasonable and necessary for the
business of the company having regard to a range of matters including but not limited to the
following:
13.2.1 The adventurous nature of tours offered by the company
13.2.2 The location where tours are conducted, and where services, amenities and facilities may be
of a lower standard than the standard to which a client is accustomed.
13.2.3 The tours or parts of them are supplied or undertaken by third party operators. Whilst the
company has undertaken due diligence on the quality of the services offered by such third party
operators, and has been satisfied as to the adequacy of that quality, it cannot be responsible for any
acts or omissions on their parts.
13.3 The client also acknowledges that there may be flight delays (due to circumstances beyond the
control of the company) that may lead to interference with a tour for which the client has booked.
The company will not be responsible for any flight delays or loss of flight connections whether such
loss is caused by the client, the company, any of its suppliers, an airline or other. In the case of any
loss of flight connections, whilst reasonable effort will be made by the company to continue with the
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booked tour, the company will not be liable to compensate clients for any lost part of their itinerary
and the company will not be liable to pay for any additional costs that may be incurred by the client
as a result of any loss. The company strongly recommends that clients have insurance that will cover
them for flight cancellations and delays.
13.4 The client acknowledges that it is the client’s responsibility to check-in on time for his or her
flight at any airport. The company will not be responsible for any flights that are not taken by the
client due to the client’s late arrival at any airport, or for any other reason the client does not take a
flight. It is also the client’s responsibility to contact the relevant airline companies at an appropriate
time before any flight departure to confirm that all details relating to their flights are correct.
14. Medical condition
14.1 The client warrants that he or she has disclosed or will disclose to the company prior to or at
the time of the booking of a tour any adverse medical condition from which the client has suffered
during a period of 2 years prior to the date of booking. The client acknowledges that such disclosure
is important and relevant because it may affect the willingness of the company to accept the client’s
booking and may affect any advice that the company would seek to give to the client in relation to
any proposed tour.
15. Allergies
15.1 The client warrants that he or she has disclosed or will disclose to the company prior to or at
the time of the booking of a tour any allergies, including food allergies, from which the client suffers.
The client acknowledges that such disclosure is important and relevant because it may affect the
willingness of the company to accept the client’s booking and may affect any advice that the
company would seek to give to the client in relation to any proposed tour.
16. Credit card merchants fee
16.1 The client acknowledges that payment by the client by credit card will attract a merchant fee
and which the client agrees to pay to the company. Currently, the merchant fee is 2% for any
amount debited by Visa or Mastercard and 3% for any amount debited by American Express card.
The credit card fee will be debited to the client’s credit card at the time of payment of the balance of
the tour price.
17. Conventions
17.1 The client acknowledges that there exists a number of international conventions governing
travel and specifically limiting liability and compensation in certain circumstances. These
conventions include by are not limited to: Warsaw Convention 1929 as amended by the Hague
Protocol of 1955; Berne Convention 1961; Athens Convention 1974; Paris Convention 1962; Geneva
Convention 1973 and the Montreal Convention 1999. The client acknowledges that some or all of
those conventions may apply to any tour to be undertaken by the client.
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18. Binding law
18.1 The contract between the company and the client, including these terms and conditions, are
subject to and are to be construed in accordance with the laws of the State of New South Wales and,
as appropriate, the Commonwealth of Australia. In relation to any dispute between the parties, the
company and the client agree to submit to the exclusive jurisdiction of the Courts of New South
Wales.
19. Variation
19.1 These terms and conditions may only be varied with the prior written consent of the company.
20. Superseding effect
20.1 The terms and conditions set out herein supersede any previous understandings, arrangements
or terms and conditions that may previously have existed between the company and the client.
21. Binding effect
21.1 The contract between the company and the client, including these terms and conditions, shall
be binding upon the heirs and successors of the parties hereto.
22. Data Protection
22.1 The company will use its best endeavours to protect the client’s personal information.
However, the client acknowledges that the company will, in order to provide the services or
products in question, need to provide some or all of the client’s personal information to third
parties, including overseas tour suppliers.
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