Using Social Media to Leverage Your Business (RBC Royal Bank)

Post on 17-Nov-2014

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A presentation around Social Business I delivered to the RBC Royal Bank and some of their valued corporate clients in Victoria, BC Canada. Includes some helpful tips and insights to maximize your investment in social media. Beautiful new Royal Bank location in downtown Victoria and I had a great time.

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Using Social Media To Leverage Your Business

Sean Charlesinfo@SocialMediaSean.comwww.SocialMediaSean.com

@SocialMediaSean

Presentation for:

Social Networks (User Base)

• Facebook 1 billion • Twitter 500 million

• Google Plus 400 million • LinkedIn 175 million

• Instagram 80 million • Pinterest 20 million

• Foursquare 20 million • Slide Share 16 million

Social Media Stats 2012

Social Media Stats 2012• 66% of online adults use social networks,

37% use daily (US)

• 800 million+ status updates on FB every day

• FB Users spend an average of 55 minutes/day

• 1 million new Twitter accounts every day

• 340 million tweets every day

How Is This RelevantFor Your Business?

• Most people aren’t using the yellow pages anymore

• They search for products & services online

• 74% will believe a peer review from a stranger vs. only 14% believe an ad

Why Use Social MediaFor Business?

know

TRUST

Why Use Social MediaFor Business?

content

conversation

“In today’s world, cash is still king. But when it comes to social media, content is queen.”

The Do’s and Dont’sof Social Media

Set up a blog and create content

Be only self promotional

DON’T

DO

The Do’s and Dont’sof Social Media

Update your primary social networks at least once per day

Over do it, especially on Facebook

DON’T

DO

The Do’s and Dont’sof Social Media

Follow and network with your professional community 

Be afraid to share content from people within your industry

DON’T

DO

The Do’s and Dont’sof Social Media

Customize your posts for each social network

Repost the same content over and over 

DON’T

DO

The Do’s and Dont’sof Social Media

Set up metrics to measure the success of your social media

Focus on the short term ROI of social media.

DON’T

DO

The Do’s and Dont’sof Social Media

Train your employees how to use social

media to help grow your business

Cut them off from using social networks

DON’T

DO

The Do’s and Dont’sof Social Media

Be Positive and Professional on Purpose!

Brand Perception = Reality

Take yourself too seriously

DON’T

DO

The Do’s and Dont’sof Social Media

Keep the word sorry at your disposal when you make a mistake

Make excuses. Sorry is free to use and valuable to your brand.

DON’T

DO

The Do’s and Dont’sof Social Media

Say thank-you when people share your content

Be surprised if people aren’t engaging at first

DON’T

DO

The Do’s and Dont’sof Social Media

Use social media to recognize your team and customers

Underestimate the power of public recognition

DON’T

DO

The Do’s and Dont’sof Social Media

Share pictures and video of life at the office/company culture.

Be Boring – Be Creative!

DON’T

DO

Questions??

Thank you!

Sean Charles250-812-3748

info@SocialMediaSean.comwww.SocialMediaSean.com

@SocialMediaSeanFREE Social Business Consult for Tonight’s Attendees.

Presentation Slides Available. See me for details.

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